PEOPLE

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Work experience

Business Analyst (from September 2015
Conducts interviews and discussions to understand needs, analyze risks and impacts, elicit requirements and recommends the best possible solution to business users needs and requirements Produces business requirements documentation and communicates requirements with IT team and/or vendors Facilitates weekly checkpoint meeting with business and IT Team to gather updates and discuss prioritization of projects Supports UAT, SIT, & Regression Testing from front-end to back-end testing Manages project phases, communication of changes, & training of business users Documents operating procedures and creates training guides. Provides 1st line support to day-to-day operations of customer service department and policy servicing department Trains and mentors junior colleagues

Education

Bachelor of Science in Mathematics (from June 2001 to May 2007)
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Work experience

Head of Rock Mechanics (from January 2018
In Charge of All Geotechnical Operations at the Mine

Education

Masters in Rock Engineering (from July 2016
Specialized in Geotechnical Engineering
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Test Lead

Work experience

Test lead (from April 2018
Currently working as Test lead at Chubb insurance projects. lead the teams successfully to get SVU and Sunrise accreditation for Entsia platform products for chubb.
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Work experience

Customer Service Assistant (from December 2018 to December 2019)
Call campaigns

Education

Bachelor of Engineering (Civil and Environmental) (from March 2015 to November 2019)
Soil and Groundwater Remediation, Geotechnical Engineering, Water Engineering, Wastewater Engineering, Water Resource Systems for Urban Environments
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Work experience

quality control (from August 2019 to November 2019)
● Revised and updated operational database daily ● Revised and updated project maps daily ● Did daily, weekly and monthly operational reports ● Field work

Education

geological engineering (from September 2015 to June 2019)
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Work experience

Business Intelligence Analyst (from November 2015
• Reviewed, validated, summarized, visualized and organised all collected data on a regular basis • Designed and updated business intelligence reports, dashboards and KPIs using Excel, SQL, Power BI, Tableau and Power Point to understand business performance and develop sales • Understanding dealer’s PMA to help them find opportunities • Communicated and presented sales, market and consumer analysis to key stakeholders, sales and marketing managers • Participated actively in retail transformation by understanding market, dealer, customer and product needs and monitored the competitor’s performance • Took the lead with market trends and business trends updates and insights • Improved processes by building tools using the applications available and realise opportunities to reduce costs and improve efficiency using technology • Prepared target and forecast and trend analysis to support evidence-based decision making across the business such as sales, finance and dealers • Identified and analysed data requirements from a range of data sources • Analysed and visualized data to highlight Strengths, Weaknesses & Opportunities • Initiated, supported and delivered timely reports and effective and accurate analysis across multi departmental teams in APAC • Being the main point of contact for all retail and wholesale ad-hoc requests from stakeholders and maintain a connection with key business partners and the commercial team, to ensure good information flow in both directions
Marketing Specialist (from May 2010 to August 2015)
• Analysed strengths and weaknesses of sales and update the relevant stakeholders • Communicated with the regional teams to receive on-time and accurate retail and wholesale data • Collected, integrated, and analysed organization's data to interpret and present the information to the main stakeholders, to help the organization to grow the business • Searching for competitors’ data and market/industry trends; to help develop a picture of where the company stands in the industry • Ensure integrity of data collection and utilization, by reviewing data

Education

Master of Business Administration and management
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