PEOPLE

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Work experience

Senior Consultant (from August 2015 to October 2018)
Project Management.
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Work experience

Room Attendant (from August 2014
cleaning rooms,vaccuming,dusting etc
Staff (from February 2014 to October 2017)
Coffee maker,cash handling,attending customers,cleaning dishes,opening and closing cafe etc.

Education

Bachelor of Arts,Customer Service

Other

Food Handling Certificate
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Education

Facility Management Professional (from July 2012 to May 2013)
Facilities Management Operations and Maintenance, Finance, Project Management, Budgeting, Human Resources, Strategic and Tactical Planning
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Work experience

AIN (from March 2016 to March 2016)
I helped make beds, giving medications, showering the patients
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Work experience

Claims and Account manager (from June 2016 to November 2018)
• Managing head office accounts Australia Way and Australia Post. • Developing and maintaining a strong relationship with these accounts. • Answering client queries and identify new business opportunities • Taking and processing orders and invoicing. • Supporting sales team with payments following up. • Taking customer credit claims either by phone, email or fax • Liaising with warehouse to investigate the oversupply or short supply. • Organizing the re-delivery for incorrect shipments and manage freight/returns. • Assisting the buyers to test and verify the faulty stock claimed by customer. • Processing customer credits in Sage 300 ERP, sending credit to customers. • Analyzing the types of credits and maintaining the log of warehouse errors. • Supporting finance team and broader company.
Customer Service Coordinator NAB (from February 2012 to February 2015)
• Underwriting administration in customer focused environment • Group Insurance annual review spreadsheet and calculations of premiums • Dealing with financial advisers and medical institutions to obtain underwriting requirements • Maintaining and updating individual Death & Total Permanent Disability and Salary Continuance accounts and records • Dealing with incoming calls from financial advisers and employers • Taking 100% responsibility for delivering accurate information • Meeting individual productivity and quality standards as determent by the business • Processing requests for insurance applications • Assisting in the training of staff • Chairing daily scrum meetings and weekly team meetings
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