PEOPLE

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Experienced professional across marketing communications, change management, office management and human resources. My most recent experience has included working closely with senior management, to develop brand and marketing programs and inspire teams with hard work, clear vision, frameworks and change messaging aligned with company objectives.

I have experience delivering projects as varied as re-branding, thought leadership, integration and change communication, office consolidation, design and renovations, large scale events, project managing implementation of global programs and recruitment and talent management projects.

I’m highly organised with a problem solving, can do attitude and a high standard of delivery. I am very used to rolling my sleeves up having worked across a broad range of roles, from start-ups to regional roles for a Fortune 500 company. I am a team player and enjoy working with others to come up with and deliver innovative and creative solutions. I am inquisitive with an ability to learn quickly and hit the ground running.

My most recent role has closed as a direct result of the Covid-19 virus, so am available immediately.
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Work experience

Sales Support Operations Analyst (from June 2018 to March 2020)
• Managing all sales operational functions including quote creation, order processing, stock check, data analysis, asset management, reporting and dashboards requirements across all ANZ sales teams. • Managing all systems and processes in Quote-to-Order lifecycle including opportunity identification through to Order processing and Revenue recognition. • Running weekly Sales Forecast and opportunity management meetings on behalf of Regional Sales Directors. • Supporting in the submission of bid and tender responses for our government clients through the DTA portal. • Validating all quote and Purchase order information so there are no discrepancies, errors, or gaps in the information. • Communicating with partners and suppliers to facilitate contracts, quotes and orders for third-party equipment. • Ensuring that Salesforce reflects the intelligence gained from attending district sales forecast meetings and highlighting any discrepancies to the relevant District Manager. • Running SFDC reports including revenue reports, pipeline reports, forecasting reports and the complete business dashboards. • Generating customer documentation/Contracts for non-standard transactions (e.g. loan equipment, statements of work) in alignment with existing agreements. • Working closely with local management team to establish processes to support administrative, development, and change management activities in Salesforce environment. • Working collaboratively with Finance, Logistics and Legal to obtain sales data/information and ensure all required information is submitted in a timely and accurate manner.
Customer Success Manager (from February 2016 to June 2018)
• Active engagement with core customers from FMCG, Pharmaceutical, Petrochemicals, Energy, Mining and other manufacturing industries including production managers, operation managers, maintenance engineers and field service engineers etc. • Ensuring all business and stakeholder requirements including service delivery targets and KPIs are reached as per agreed service levels agreements. • Building, expanding, and improving relationships with customers and external partners by coordinating/ managing customer service projects and initiatives, ensuring effective stakeholder engagement throughout. • Managing Customer complaints and resolving them by implementing efficient solutions and setting new policies and procedures to streamline the process and increase client satisfaction. • Generating weekly/monthly Excel and Power BI reports to confirm compliance to agreed services, run revenue and service forecast reports based on customer and business requirements for management review. • Coordinating new standard installation, training, and transformation Services with the Field Service Leads. • Recording key activities associated with clients’ accounts in CRM and record management system for auditing purpose. • Leading customer on boarding process for new customers and Connected Services partners. • Striving towards submitting standard orders through SAP order processing system to avoid delays in processing and impacting customer satisfaction. • Working collaboratively with our internal teams (Field Sales Managers, Legal team, Finance manager, Sales Operations, Engineering, and Services teams) to get the job done accurately and to keep our clients happy. • Tracking and documenting customer’s software usage and potential deployment opportunities to increase software adoption. • Serving as a single point of contact for all our Oceania customers and up selling OSIsoft products and services and communicating the value of our Software enterprise license renewals (Software license renewal target for 2017 is $8M target achieved $9M). • Helping our APAC marketing team in organising regional marketing events/ road shows from booking the venue to hosting the event until handing over company branded gifts. • In collaboration with Regional Sales Manager and Field Service Manager providing new service add-on and renewal quotes for our products and services.
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Education

Universidad
Geologo
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Work experience

Senior Mine Project Engineer (from March 2005 to May 2019)
More than 14y of experience in Open Pit and Underground, in mine planning, mining operations and mining consultancies, in Chile and Australia.

Education

Bachelor in Mining Engineering (from March 1996 to December 2004)
Mining Engineering
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Work experience

Assistant Accountant (from November 2017 to November 2019)
• Reconciliations of general ledges • Reconciliations of Westpac visa cards statements. • Bank payments (including foreign currency) and reconciliations • Balance sheet reconciliations • Supplier & customers statement reconciliations • Processing of accruals, prepayments and subsequent journals • Fixed Asset Register maintenance, including journal entries and depreciation • Assisting with monthly GST and BAS • Month-end supporting • Coordinating month end activities and reporting. • Support financial reporting • Profit and Loss variance analysis • Cash flow forecasting • Calculate and lodge Payroll tax, Coal Mine Insurance, Coal Mine Long Service Leave • Assist with year-end audit • Back up payroll officer for weekly payroll for multi-shifts miners on site and officers across several projects • Payroll Reconciliations & Journals • Other ad-hoc analysis as requested by the Finance Manager
Accounts Clark (from September 2016 to November 2017)
• Purchase Orders and Accounts Payable invoices processing • Matching, batching and coding invoices • Prepare weekly payment schedule to Financial Controller for approval • Process local creditor payments weekly • Be responsible for the accounts receivable ledger including daily allocation of receipts from customers • Bank payments (including foreign currency) and reconciliations

Education

Master of Commerce (from July 2013 to November 2014)
Finance and Financial Planning
Bachelor of Commerce (from February 2011 to July 2013)
Accounting and Finance
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Warehouse Assistant And Forklift Operator

Work experience

Forklift Operator (from June 2015 to June 2018)
Warehouse Assistant and Forklift Operator
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Work experience

Marketing Coordinator, Bata Limited (from June 2015 to July 2017)
Ø Liaising with external suppliers Ø Assist with creation of Marketing Emails, Print Advertising, Digital Banners, PowerPoint Presentations, and other marketing materials as required Ø Provide market research, forecasts, competitive analyses, campaign results, and consumer trends Ø Campaign management and delivery for a new product range Ø Recruited, hired and trained over new team members to meet the growing demand. Ø Developed growth strategies for a network of area stores Ø Post campaign reporting Ø Liaised with sales, marketing and management teams to assist with solutions and accomplish shared objectives

Education

MBA Marketing, University of Western Sydney (from September 2017 to June 2019)
Majors - Marketing
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Work experience

Intern (from November 2019 to December 2019)
Article writing

Education

ICS (from February 2016 to February 2018)
Computer Science

Other

ACCP Prime (IT) is in progress and have done diploma in graphic designing
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Work experience

Junior Engineer BMS (from April 2018 to December 2019)