I am currently working with Amdocs in Manila Philippines as Senior BA for a Telecom giant responsible for
Amdocs BSS Front End Applications. I have a strong CRM background with 12 years of experience in Amdocs
BSS. I am the single design focal for all CRM related design and implementation level changes.
Areas of expertise - Amdocs CRM - CIM, Service(Support), Admin, Sales, Inventory Manager and Other
Modules in Amdocs BSS Suite. I am also responsible for managing all the DB changes for ongoing change
requests based on Customer requirements and involved in Migration from customer's Legacy platform to
Amdocs BSS Suite.
I am also the Single design Focal for many ongoing projects and POCs, like Data Privacy Project with 3rd party
Vendor, eSim POC and implementation
(from December 2010 to February 2017)
I was involved in the transformation project from Amdocs 5.5 platform to Amdocs 7.5 CES suite from 2010 till
2014 for a leading DTH services provider in Malaysia. I was also part of team from 2014 to 2017, where Amdocs
7.5 platform was upgraded to Amdocs CES 9.2 for the same client.
During my stint in Malaysia, I led the Amdocs BSS - CRM and other front end applications for the
transformation and upgrade project.
I led the team design and development for Inventory fulfillments process, Integration of Amdocs CRM to Click
software WFM, Supply Chain Management and many more business critical projects.
I was also responsible for managing the DB changes for ongoing change requests based on Customer
requirements and was Amdocs BSS focal for ongoing Migration activities.
Other major projects includes - Campaign Management System (HP CMS) integration with Amdocs BSS
- Marketing Connector, IPTv LOB implementation, Amdocs BSS CTI Integration with 3rd party contact center
implementation (HP and Cisco).
Involved in POC for Amdocs IOT Platform - Smart Home, Amdocs Social Media Integration and others.
Senior Subject Matter Expert
(from December 2006 to November 2010)
Part of the Design and development team in CRM Competency Center, I was responsible for Designing the
low-level technical solution, develop and implement the changes, Support different testing phases like ST,
UAT and production support.
As part of the Development team, I have worked for some of the major clients in Amdocs, like Sprint US,
Rogers Canada, SVI Russia.
(from July 2005 to November 2006)
Designa nd development
Master of Computer Application
(from July 2002 to June 2005)
Computer Application, Data Structures, C, C++, Java, JSP, AI, Etc.
09+ years experience in design, installation and testing & commissioning of Building services projects with full project life-cycle experience
Mechanical Engineer (Building Services)
(from June 2011 to December 2018)
PROJECT: King Khalid University (KKU) Medical City Phase 02
PROJECT VALUE: AU$ 01 Billion (approx.)
TYPE: New build – Hospital, Healthcare, Education
• Successful handover to client
(from August 2009 to June 2011)
PROJECT: WHR Project Lucky Cement
PROJECT VALUE: AU$ 08 million (approx.)
TYPE: New build – Industrial
• Successful handover to client
(from November 2004 to August 2009)
• Accredited and recognized as Building Services Engineer by Engineer Australia
• Completed training course on Energy Conversation by NPO (National Productivity Organization)
• Completed on site safety trainings for Construction Industry