PEOPLE

Data Entry

Data Entry

Data Entry

Data Entry

Achievements: Completed project of Digital Banking with Mobile App for Corporate Banking and increase alternate banking facilities within budget and targeted timeline, Completed Alternate Channel (Payment Gateway) for DMCC Authority to increase branch sales. Skills: Project Management, Vendor Management, Budget Management • Led transition of traditional banking ICT management to agile enterprise team developing IT and business roles including 3rd party vendors • Managed a team of 18 IT resources leading and comprehensively attain completion of 6 major projects, 8+ Major Enhancements & change requests • Budgetary responsibility for AUD 2.6MN+ of project cost • Managing Corporate Banking and Treasury Projects/Changes Dashboards • Developed project management documents as per PMI Process & ISO 27001/9001

Project Management, Digital Marketing, Analytics • Headed dynamic digital advertising campaigns • Increased 80% targeted traffic towards company website, through SEO/PPC • Provide technical project management through contact with internal and account production teams including third party vendors

Business Development, Digital Marketing, Project Management, Outsourcing • Managed 25 development/design resources, leading 10+ projects driving business of AUD 1.2MN+ • Spearheaded e-commerce portals for international and local clients with developers, QA designers and Technical Support • Promoted to lead business development and digital projects for Newspaper: The Times & The Sunday Times Middle East edition • Launched new stream of business providing digital publishing for OKAZ publications • Signed contracts and Service Level Agreements with agencies, clients and vendors to increase business opportunities

1st point of contact for all IT support troubleshooting onboard luxury cruise ship, including front of house, back office and proprietary hardware/software

1st point of contact for all IT support troubleshooting onboard luxury cruise ship, including front of house, back office and proprietary hardware/software

project and data management of clinical trials at central laboratory, co-ordination of all laboratory related activities logistics, costing, direct liaising with global facilities and suppliers and joint efforts to standardize data submission. In addition system manager of various Laboratory Information Management Systems (LIMS) in strict compliance with FDA, including validation QA and implementation of related software.

Project and data management of clinical trials at central laboratory, co-ordination of all laboratory related activities logistics, costing, direct liaising with global facilities and suppliers and joint efforts to standardize data submission.

Key responsibilities: - Deliver on a detailed stream change management plan that supported program objectives and benefits realization. - Ensure change interventions/activities were designed to minimize business and employee disruption and support readiness and acceptance. - Develop and implement measures to track and report on the confidence in and success of change management activities and to continuously improve effectiveness. Key achievement: - Recommended improvements to review change processes to ensure ongoing effectiveness

Telstra - Network Operations Team Manager : Jan 2010 – June 2015 Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet. Key responsibilities: - Operations Manager for L1-3 technical staff working on large Australian Bank Telstra contract. - Managing staff to meet critical customer operational targets - Liaise with Telstra and Bank senior management to ensure compliance with customer and company goals and objectives - Implement business processes changes to improve system upgrade change success rates - Lead operational teams in business, operational, customer and staff performance issues - Take ownership and make improvements to ITIL incident, change and problem processes - Represent Telstra in customer CAB meetings and policy changes - Coordinate vendor and stakeholder ongoing relationships - Recruit permanent and contract staff - Maintain resourcing forecasts and budgets for teams - Ensure strict adherence to contractual and agreed OLAs and SLAs and progress the resolution of issues/risks - Contribute to the development of staff, team processes and tools' - Manage staff redundancy and rebalancing policies Key achievements: - Customer satisfaction rating with Telstra performance exceeded prior year benchmarks - Created and implemented BAU requirements document to improve handover of new project and lifecycle initiatives to BAU staff Telstra –Technical Lead/Expert and ITIL champion : Jan 2000 – Dec 2008 Telstra is Australia's leading provider of mobile phones, mobile devices, home phones and broadband internet. Key responsibilities: - 3 years as SME and technical lead on Telstra Mobile Data Gateway team - 2 years as L3 ADSL system administrator in internet authentication platform for Bigpond and wholesale ADSL customers. Implement platform changes and investigate larger scale internet customer faults - 6 months project tester for BIGPOND ADSL self-install modems. - 2.5 years as system administrator for Bigpond and customer platforms (i.e. AFL) - L3 experience in UNIX, SOLARIS, CISCO, ORACLE, SQL, VERITAS, F5, MPLS systems and protocols Key achievements: - Developed and implemented UNIX script to better manage out-of- business hours platform monitoring and alarming. Produced considerable cost savings achieved in OOB management of platforms and reduced recall costs - Lead SME in development of Telstra mobile data platforms and systems to process mobile data records. Recognition from Telstra management with staff awards - Oversaw and implemented transitioning of routine recall and monitoring to L1/L2 GOC staff to reduce recall workload and out of business company costs

• Developed web application to deliver necessary information to the clients regarding financial statements in the Bank. Accomplished development of web application to allow the clients to trade smoothly in the Colombian stock market as well as web and mobile applications in charge of delivering stock market quotes to the clients. This required Integrating data feeds into downstream trading application streams. All the project was managed using agile methodology scrum. To test the application, a testing company specialized in testing was hired and directed by me. Also, there was also a trial period in real life environment were some hired temporally traders used the application with real money (small amounts). This test where also directed by myself. • Technology and business stakeholders - ie. Sales/ Traders, Middle Office, Product Control, Risk, Collateral Management where directed to work as a team to accomplish the project of the trading application. The name of the application was DataIFX. • I was also involved in the project of trading Fidessa Platform and its integration to the stream data of Colombian stock market. (OMS, DMA, FIX, FIXXML). It was necessary to make a strict documentation of all the processes of both applications for the Colombia securities exchange commission (AMV). • Interfaced with new automated trading robots software for the proprietary desk; executed automatic complementation process of operations in the stock market. • Established requirements with the users, contacted and analyzed possible system providers, delivered requirements to the system providers, planed UAT testing with all users and provided applications to the production environment. • Gathered bugs and conveyed them to the system provider, planned meetings with users for improvements regarding application and its technical viability as well as organized meetings with the vendors to control status of corrections. • Produced the service for online trading of stock securities that enabled the clients to negotiate this securities in the stock exchange which included to document all requirements with users and clients for the solution, and give support to the service after deployment. • In charge of solving real time operational and technical problems of 700 clients that actively trade using this solution.

• Effectively functioned with clients and company systems analyst; developed module for the trade securities division at Bancolombia Bank. Operated at the development of a corporate application "UNICO" specifically at the module of financial operations credit management. • Successfully developed inside the "UNICO" application and the Economic research web page module; page allowed to the Financial Analyst of Bancolombia Bank to deliver the research of companies to external clients of the bank. • Expertly documented all the technical requirements from Bayer to develop the marketing web page for Gynocanisten health care drug; efficiently worked with the Site Plan Manager to synchronize the technological viability of marketing plan presented to the client. • Structured the requirements from new clients, visited clients to establish specifications, analyzed technical viability, generated the technical and economical proposal back to the potential client and worked as System Analyst for specific application at an external client. Networked with the developers and project managers to complete multiple tasks.

• Direct interaction with client and help them understand the SAP system • Study functional specifications and prepare technical specifications for given requirement • Development of desired requirement given by functional consultant • Testing of developed application • Sit with client for testing and help them in creating case scenarios for testing • Bug Fixing

• Worked on various support projects • Interaction with clients and take direct requirements from them for devlopment • Worked on end to end implementation project for media ( India Today Group ) famous news group in India. • Provide training to freshers along with project work

• Worked on various support projects with diffferent modules like SD ,MM and HR. • Analyse the SAP system and find bugs to rectify • Fix bug in system • Prepare SAP manuals for SAP users and provide them training for the same.

• Worked on training project in SAP. • Developed Gatepass system for entry of trucks or for wheelers in building. • Prepare technical specification for development of project • Prepare user manuals for use of project for future use.

• Learnt SAP ABAP . • Basic programming in ABAP. • Use of BAPI,BDC ,Exits. • Debugging SAP system.

Lead developer responsible for the design and implementation of the system. Managed development of highly available Web APIs in an OLTP (online transaction processing) system. Deployed security layer for authentication and authorisation. Performed app and data tiers layer optimisation. Represented team to Architecture Forum, demonstrating critical knowledge of secure and scalable Web API development.

Established SQL servers for stored procedures for importing and exporting transaction files to mobile providers. Created JavaScript for managing user interface on Ingenico point of sale terminal. Managed Drupal e-commerce site using PHP.

Performed complex testing. Expanded knowledge of Python and Bash scripting. Oracle Database Development. Java and C++ Development.

Establish and maintain library of current and historic trade data. Automate various existing Microsoft Excel Projects and integrate with Interactive Brokers' "Trader Workstation API"

Liaising with customer/representatives to determine exact project requirements. Completing and submitting tenders / quotations as appropriate Liaising with workshop and clients to ensure delivery expectations are met Delivery and handover of completed builds to customers Deal with warranty and after sales sevice, including minor on site repairs

Scheduling of jobs, including all logistic arrangements including transport, cranes hire, barge scheduling, pilot vehicles etc On site set-out of footings, concrete pilings and installation of pontoons Liaising with customer in relation to any site/installation specific issues Customer handover and warranty on completed jobs

Provided On call, chat and email support to the global customers and administrators of VMwarev through remote desktop sharing. Have hands on experience on using MS office Suite, databases (sql management studio),

Provided remote support to the customers on technical issues related to storage

I was developing and maintaining the clients software using PHP , CSS3, Wordpress, jQuery, JavaScript, Ajax, HTML5 etc.

I was developing software for pet transport company. My duties were designing the software using HTML5, CSS3 and Javascript . Backend coding using PHP5.6, Ajax and jQuery. MySql database handling using SQL queries. To interact with active and passive users for their needs and requirements regarding that software.