PEOPLE

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MICHELLE HILLIER

Work experience

Office Manager (from November 2014 to December 2017)
All office management tasks involving accounts payable and receivable, marketing, payroll, sales, travel, etc

Education

Certificate 3 Business Administration (from February 2017
Still currently studying while working full time.

Other

On the job training and relevant courses for each and every role undertaken within the work environment
MORE PEOPLE
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I am seeking receptionist work to accompany my current hours of work. I have been a medical Receptionist for 13 years and I enjoy working in this role as I feel that I am helping those who need it when they are at their most vulnerable times.
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Hey there, I am Susan Baker. I am based in Banora Point NSW. Thank you for looking at my profile - Susan
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I am looking for Permanent Part time Office work 2 or 3 days per week. I am flexible with days and hours to suit position. I have over 10 years experience in Administration and Accounts Receivable and I am willing to do any training for a specific role.
Please see attached CV for demonstrated skills and extensive experience.

Work experience

Administration / Debtors Clerk (from March 2010 to August 2016)
I worked 3 days per week in both Administration and Debtors Clerk Role. It was my responsibility to recover Accounts from the 300 + customers. Along with Reception duties, filing, answering phone, taking orders, bank reconciliation, cash handling and eftpos transactions, document control are just some of my skills. Please see attached CV for details.

Education

Certificate III of Business Office Skills (from January 2000 to December 2000)
Central Tafe Balga

Other

2004 - Certificate III in Business Legal Administration
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With over 20 years’ experience in a variety of administrative roles with different organisations and industries, I am able to bring a wealth of knowledge and skills to your business. My practical skills and abilities are finely tuned, tempered with excellent communication and interpersonal skills. I am accurate, conscientious and take a mature approach to my work. Professionally presented and able to work as a key player within your team.

Work experience

Administration Assistant
 Processing and paying invoices  Data entry for timesheets, labour, amendments  Reception duties when required  Raise any University jobs (North Terrace and Roseworthy) and assign as required  Arrange weekly distribution of timesheets to relevant team leaders for authorisation
Administration Assistant
 Typing of journal articles, books, chapters, monographs, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Preparation of PowerPoint presentations for national and international conferences  Email correspondence  Raising invoices through Oracle PeopleSoft Enterprise software  Creating and finalising invoices  Uploading receipts into Fraedom for travel and entertainment expenses  Processing reimbursements through the Oracle PeopleSoft Enterprise software and submitting for approval
Transcriber (from March 2017
 Accurately transcribing police interviews using the Olympus Dictation Management System Transcription Module software
 Preparation of teaching materials, e.g. student handouts, handbooks and manuals, to strict deadlines  Typed journal articles, books, chapters, monographs, atlases, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Typed grant proposals to strict deadlines  Prepared all the PowerPoint presentations to strict deadlines  Use of Outlook Express  Handled telephone enquiries  Interacted with a wide range of people including students, academics, administrative staff and members of the general public who approached the Departmental office for information  Maintained office and departmental stationery supplies which often involved liaison with stationery suppliers  Undertook general clerical and office duties, and assisted with duplicating, photocopying and collating class materials  Maintained departmental tea and coffee supplies, which incorporated the setting up of a coffee club
Corporate Receptionist (from March 2016 to April 2016)
 Greeting clients and representing the organisation in a highly professional manner  Answering a switchboard and directing calls (Cisco Unified IP Phone 9951 system)  Arranging collection, opening and distribution of mail  Various administration duties  Ensuring reception area was always kept neat and tidy  Trusted to lock up the building at the end of the day
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Hey there, I am Zlata Arapovic. I am based in Clear Island Waters QLD. Thank you for looking at my profile - Zlata
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Hey there, I am Vicki Cummins. I am based in Adelaide SA. Thank you for looking at my profile - Vicki
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Hey there, I am Beverley Jeppesen. I am based in Edens landing QLD. Thank you for looking at my profile - Beverley
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Hey there, I am Liam Jones. I am based in Cairns QLD. Thank you for looking at my profile - Liam
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I am an experienced Salesperson, Office Administrator and Receptionist with strong customer service skills. In my most recent and most long term position I am employed as a Sales & Office Administrator. In this role I must demonstrate strong customer service and organisation skills in managing clients order requirements. I also deal with any client issues and ensure they are resolved to their satisfaction. Although in this position I am part of a small team, I also work with a degree of autonomy for part of my day. I have a high level of computer and administration skills, this is alongside processing payments and banking duties as required. I am looking for a long term position in the Mandurah and surrounding areas. I am also flexible on the days and hours I am available to work.

Work experience

Sales and Office Administrator (from July 2008 to May 2017)
Circle D is a farm machinery business. My duties in this position incorporate an end to end sales process from initial customer contact to providing quotes & invoices, to ensuring that the correct parts are provided to the customer and that all orders are delivered in a timely manner. I also provide all aspects of after care service as required by the client. Additional responsibilities include stock and inventory management, warehouse duties, general office duties with reception work, arranging delivery and transport for supply of products. I also manage the website for the business ensuring all is up to date with photos, and relevant advertising as necessary. This is alongside the basic cash handling and banking duties as required.
Office Administrator (from January 2008 to July 2008)
My duties in this role incorporated general office duties with reception work. I would provide quotes to clients alongside scheduling daily truck routes for deliveries, and providing all necessary customer service as required. Data entry, and cash handling formed additional duties in this position.
Medical Receptionist (from August 2007 to January 2008)
In this position I covered a range of reception duties including providing customer service in a manner appropriate to a medical environment. Booking in appointments for patients and dealing with their treatment concerns. Updating of patient records, data entry and payment processing incorporating medical insurance details formed part of daily tasks in this position.
Administration Manager (from November 2006 to August 2007)
This was an administration management position incorporating a number of financial responsibilities including accounts receivable, payroll, management of creditors and debtors, credit applications, banking and reconciliations. I also had a number of reception, customer service and general cash handling duties on a day to day basis whilst processing customer orders and back orders.
Administration Assistant (from July 2006 to November 2006)
This was a customer service position providing advice to Good Guy’s clients, processing payments, transactions, credits and refunds, managing customer enquiries and complaints and ensuring that expectations were met.
Sales and Credit Control (from August 2004 to June 2006)
This was a service and customer sales role incorporating advising clients on products to purchase, assessing credits to be returned to the suppliers, processing of transactions in store, managing refunds if required, and providing customer care to the high levels expected by Harvey Norman.
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Hey there, I am Alice Terence. I am based in Western Australia. Thank you for looking at my profile - Alice
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Hey there, I am Katharine Gray. I am based in Tamworth NSW. Thank you for looking at my profile - Katharine
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Hey there, I am Joyce Saun. I am based in St Albans VIC. Thank you for looking at my profile - Joyce
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• A highly organized and detail-oriented Executive Assistant with over 15 years’ experience providing thorough and skillful administrative support to senior executives
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
• An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organisational levels
• Computer skills include: MS Word, Excel, PowerPoint, Internet
• Currently doing Diploma of Business studies at Divine Word University to develop my skills and enhance my knowledge to be adaptable, resourceful and aware.

Work experience

Executive Assistant (from February 2000 to January 2017)
WPO/HR Admin Support, Bank Teller, Senior Administrative Assistant, Administration Supervisor

Education

Diploma of Business Studies (from May 2016 to November 2016)
Accounting Principles and Procedures I and II, Business Law, Ethics in Business, Introduction to Economics, Basic Finance, Introduction to Management, Business Communication

Other

Risk Assessment and Management, Cyber Security, First Aid, Fire Fighting, Records Management, Food Safety, Office Ergonomics
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Work experience

Customer Service Manager (from October 2012 to January 2017)
Key Responsibilities - Provide administrative support to customers and ensuring that their queries, issues and concerns are being attended to in a timely manner and in the best way possible - Account management ♣ Research the background relevant to the customers’ request ♣ Provide options to customers’ concerns and issues ♣ Provide solution and ensuring a zero-churn outcome - Quality control ♣ Ensure that all data entered are 100% accurate and up to date ♣ Ensure that the information provided by the restaurants are compliant to the regulations of any governing body ♣ Resolves any issues that may arise within - Agreement approvals ♣ Thoroughly check information prior to approval ♣ Work with salespeople to provide a seamless onboarding experience to the client ♣ Work with clients by keeping them posted with their applications - Retention & compliance ♣ Resolve client’s issues in a timely manner without compromising company’s policies thus achieving a win-win resolution - General nurturing of restaurant growth ♣ Project planning and strategic thinking of ways on how to provide more business to the clients. - Manage a team offshore ♣ Communicate with the team on a day-to-day basis to ensure that they would meet their daily targets and objectives ♣ Continually improve the Quality Improvement plans and processes ♣ Calibration on a regular basis and ensuring that all targets and objectives are aligned to company’s core values

Education

Education (from June 2003 to June 2005)
Bachelor of Arts Major in English
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Hey there, I am Nazareth Alfred. I am based in Cairns QLD. Thank you for looking at my profile - Nazareth
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Hey there, I am Raymond Haoda. I am based in Ipswich QLD. Thank you for looking at my profile - Raymond
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Hey there, I am Rachael Scanlon. I am based in Caves Beach NSW. Thank you for looking at my profile - Rachael
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Hey there, I am Sophie Kilby. I am based in Prahran East VIC. Thank you for looking at my profile - Sophie
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Hey there, I am Chey Lethlean. I am based in WA. Thank you for looking at my profile - Chey
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Hello,

I am currently looking for a customer service, administration and/or reception role. I have varied and extensive experience across many different fields and I look forward to becoming a valuable team member in the near future.

Thank you in advance for the time spent considering resume.

Angela Fitzsummons

Work experience

Customer Service Officer (from January 2016 to January 2017)
Reception, Administration, Customer service with Australian Hearing.