PEOPLE

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MELISSA WILLARS

MORE PEOPLE
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Work experience

Admin Officer (Casual) - SCHHS Admin Relief Pool (from April 2017
Provide short term (backfill) admin support for planned leave of permanent incumbents in a number of multidisciplinary teams as required.
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Work experience

DATA ENTRY OPERATOR (from January 2015 to January 2017)
I WAS DOING DATA ENTRY JOB THERE FOR 2 YEARS

Education

SENIOR SECONDARY EDUCATION (from January 2009 to June 2011)
PHYSICS CHEMISTRY MATH
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I am currently seeking an administrative support position in Rockhampton. I have many years of experience in various office situations. I am reliable and a hard worker. My best attributes are my excellent attention to detail and exceptional organisational skills.
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Work experience

Admin Officer
Admin Officer for Home Based Business, Tasks • General Office Duties • Telephone Messaging • Account Management • Handling Money • Data Entry (QuickBooks) • Bank Reconciliation Reports • E-tax Lodgement & Statements • Filing

Education

Cert III in Business Administration
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Work experience

Technical Trainee (to December 2016)
As addressed on my CV, my responsibilities include: • Assisting in the update, preparation and processing of various data and information • Preparing programs and planning proposals for different systems • Asset Contract and other administration tasks
Bartender (to December 2016)
My responsibilities include: • Mixing and serving beverages to customers • Clearing and cleaning tables • Conversing with customers in person and through the phone • Maintaining a clean and tidy work area

Education

SACE (Year 12 Completion) (to November 2015)

Other

Currently completing Certificate III in Business.
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Work experience

Clerical Support (from May 2012 to June 2014)
Filing, photocopying, customer service, banking, invoicing,

Education

Certificate III Accounts Administration (from October 2016 to April 2017)
Work health and safety, produce business documents, produce spreadsheets, MYOB, customer service
Certificate III Business Administration (from March 2014 to June 2014)
Organise schedules, process payroll, accounts payable and receivable, create electronic presentations, keyboarding, organise personal work priorities and development
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Work experience

Personal/Online Shopper (from March 2009 to December 2015)
Shopped and Packed customer orders for Click and Collect, Local Deliveries and Remote Orders
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Education

Polytechnic (from February 2012 to January 2008)
Spray painting
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Please see attached my CV outlining some of the extensive administration experience I have acquired over the last 15 years. I am available immediately for interview.

I am eagerly looking for a role that will utilise my all round ability. I have a high level of skill in Microsoft Office - Excel, Word, Power Point and Accounting Software - Xero and MYOB.

I have worked in various administration support roles; Internal Audit, Human Resources, Payroll and many adhoc projects. I have worked directly with both business owners and corporate management.
Recently I worked in a role requiring production management as well as administration skill. I am well versed in working to deadlines everyday where time management is key.

With my extensive administration background I have the organisational and professional skills to achieve any task required. I am confident that all of my previous employers would agree that I am a polite and loyal employee who is a pleasure to be around. I am available immediately and look forward to an opportunity to discuss with you further.

Work experience

Office Administrator (from May 2013 to December 2016)
Invoices Purchase orders Sales & Quoting Project Management Data Entry Customer Service
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Work experience

Shop manager (from June 2008 to June 2014)
Ordering, cleaning, selling and stock taking and filling up the shelives and other duties related to the shop.
Supervisor of Quality Control (from July 2007 to July 2006)
Training, workflows, checking and correcting work and helping employers with problems.

Education

Diploma in Visual Basic and assess (from March 1996 to July 1996)
Programming

Other

Diploma in Cartography 1974 Junior and leaving certificate 1970 and 1972
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Work experience

Administration Assistant - Country Health SA (from May 2016 to July 2016)
• Sound knowledge of Microsoft Office 2010 • Clear understanding of confidentiality and integrity • Filing, photocopying, faxing, scanning, laminating • Medical Records – pulling and recording of patient files on the CHIRON system • Collating packs for the Ward Clerk • Any other tasks as requested by members of Country Health SA Management
Administration Officer - Port Lincoln Prison (from May 2013 to June 2014)
• Sound knowledge of Microsoft Office 2010 • Clear understanding of confidentiality and integrity • Recording of prisoners’ incoming & outgoing mail on the Justice Information System • Clear and concise telephone skills and message taking • Ability to stay polite and courteous with abusive callers • Postal and banking duties • Team player and ability to work well unsupervised • Records management using Recfind 6 • Photocopying/scanning/faxing • Stationery orders • Laminating and binding and filing • Any other duties as requested by members of the Management Team
Receptionist - Dennis Transport P/L (from March 2011 to September 2011)
• Customer enquiries • Data entry • Banking and postal duties • Invoicing • Filing
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Work experience

sales assistant (from March 2015 to April 2016)
hanging clothes, ticketing items, customer service, stocktaking ,housekeeping, merchandising. Also selling garments, furniture and sorting stock for sale on shop floor.

Education

MTC Training (from October 2015 to February 2017)
Google applications such as word ,excel, publisher templates, invoices and Powerpoint Slides. Also sending and receiving emails.

Other

Completed an updated Certificate 111 in Retail. People Plus Kogarah NSW. Also completed Certificate 11 in retail 2007.
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Results-driven and detailed-oriented administrative professional with six years of small business management experience. Proven ability to execute vision and strategy while working on multiple projects delivering superior performance. Highly adaptable, passionate about learning and continuous improvement with positive attitude towards challenges and responsibilities. Expertise includes:
• Office Administration
• Customer Service
• Communication
• Interpersonal Skills
• Proactive Problem Solving
• Proficient MS Suite and Xero
• Stock Control
• Project Management
• Time Management
• Meetings Coordination

Work experience

Event Director / Ticket Sales (from September 2016 to April 2017)
• Oversee fast-paced front house, manage customer service and communications, manage opening / closing of the facility. • Provide correct information to ensure customer’s safety while achieving KPI’s and sales targets. • Coordinate corporate, social and kids events including catering achieving 100% customer satisfaction and 100 % on-time schedule.
Bookings Coordinator (from May 2011 to September 2016)
• Coordinated corporate, private and kids party bookings by converting enquiries; resulted into 20% increase in revenue. • Oversee ad-hoc administration duties.
Manager (from January 2015 to September 2016)
• Managed daily business operations including administration, banking, HR, marketing, inventory and asset management, property maintenance, sales and customer service that resulted in 80% decreased in owner’s attendance. • Systemised business operations and improved their effectiveness and efficiency that created business that runs on checklists and autopilot. • Created and implemented policy and procedure manuals for all positions that secured consistency and improved quality of service provided by all staff members by 40 %. • Decreased number of incidents and customer complaints by 60%.
Office Manager / Advisor (from August 2015 to August 2016)
• Managed daily operations including administration, travel and meeting arrangements, resulted in smooth running of office. • Led client business development and projects to achieve set goals and dreams.
HR Advisor (from May 2011 to December 2014)
• Managed recruitment and training, optimised staff roster that resulted in 60% decrease in casual staff turnover. • Supervised the high level of consistency in customer service without compromising company procedures and guidelines that resulted in desired customer's service satisfaction above 90%. • Proactively managed and led staff, increasing employee satisfaction by 35%.
Packaging Coordinator (from June 2007 to December 2008)
• Managed daily flow of returnable packaging; validated and implemented new packaging into the flow and implemented packaging module into practice that resulted in 70% decrease in rental cost. • Implemented standardised documentation and created packaging database that succeeded with no remarks during multiple internal and external audits. • Led implementation of the 5S strategy on the logistic department that ranked 2nd out of all of factory departments. • Mastered transportation planning and achieved 95% of load effectiveness. • Organised meetings, took meeting minutes and followed up on action plans.

Education

Acuity Institute (from November 2016 to April 2017)
Lean Six Sigma Black Belt Certification
Perth Institute Western Australia (from May 2009 to November 2010)
Advanced Diploma of Business
Slovak University of Technology (STU) in Bratislava (from September 2005 to July 2007)
Master of Industrial Management
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Work experience

Entry level
MBA (general)

Education

MBA (from June 2007 to April 2009)
I had learnt about systems and HR in detail. Interpersonal skills , presentational skills and My undergraduate program was Bsc (cs) wher in I have learnt about c,c++, java and indetail about coding . These things related to systems I had practically implanted in my MBA in the specification.
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Hello, I am currently looking for work. I'm avabliable to work stright away, so you don't need to wait for me to give my notice. I am fun, friendly, loyal and customers come first, no matter what industy i am in. All i want is to prove that i am the right person for your company. I just need someone to give me a chance and i wont waste it.
• Friendly and hard working environment
• Energetic and highly motivated position
• To gain further experience in the workforce
• Seeking an opportunity to work in a creative environment

Work experience

Customer service - support staff (from February 2016 to December 2016)
• Meet and greet customer • Fill forms out • Put Filled out forms on computer • Copying, scanning, faxing • Handle Customer Service Calls
Administration Assistant (from July 2011 to February 2012)
• Email management • Daily mail distribution • Ensure staff timesheets completed correctly • Coordinate daily work schedules for Labourers’ • Reschedule jobs when necessary • Work closely with Supervisor to make/amend job bookings • Handle Customer service calls from Clients • Complete Purchase Orders • Ensure Invoices match Purchase Orders • Distribute Purchase Order and Stock take Register weekly to Accounts • Ability to use Sybiz • Monthly Stocktaking of items
Childcare Assistant (from January 2008 to June 2011)
• Interact and care for the needs of the children including their health and safety • Develop play-based activities • Ensure equipment and the Centre was clean, well maintained and safe at all times • Assist with the indoor and outdoor supervision of the children • Attend to the physical needs of the children • Work as a member of a Team • Assist in developing positive relationships with families/caregivers • Blue card • First aid
Customer Service Assistant (from January 2003 to December 2007)
• Meet and Greet Customers on arrival • Assist with any Customer enquiries • Take entry fee using electronic cash register • Issue skates ensuring correct size provided • Assist in the Cafeteria including cooking, service and cleaning • Floor Guard on Skating Rink ensuring safety of all skaters • Act as DJ to assist in the running of games Work as a member of a Team

Education

Shailer Park High School (from January 2003 to November 2008)
- finished year 12
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I am looking for an Office Administration position in Port Macquarie, Australia.
Administration background with good attention to detail, able to Adapt to various environments and a fast leaner.
Quite Organized with Competent computing abilities, Committed to completing assigned tasks as efficiently as possible.
A High level of customer service with Dispute resolution skills and a Cheerful, bubbly personality.
Compassionate, dedicated work ethic and never afraid to learn new skills or abilities to improve myself.

Work experience

Communications Officer - Wauchope S.E.S. (from April 2010 to December 2014)
Administration and general office work including; Sorting of receipts and management documents, Typing up Duty Reports and weekly rosters, Radio operations and map reading, Organization management (radio room, Store room, Office Files and stock ordering), Advisor to other S.E.S Officers.
Sales & Marketing Manager (from May 2011 to November 2012)
Set up meetings for staff Product placement and Advertising Online banner and product ID creation Customer service - face to face, phone and internet (skype, messanger) Data entry Office 2016, Word, Outlook Paint.Net creation

Education

Certificate II in Business TAFE - Port Macquarie (from July 2016 to September 2016)
Creation of office documents - Flyers, Time-tables, schedules, letter heads, memos, faxes, mail merging, touch typing (48WPM). Invoice documentation, Phone systems, Office mannerisms, Work Health and Safety. Completed & Passed.
Certificate IV in Small Business Management – BSB40407 (from September 2010 to November 2010)
Providing to Customers needs Promoting innovation skills to team Marketing and Sales activities Establishing Business Networks Legal and Risk Management Requirements for a Small Business Planning Fiances Small Business Planning Monitor and Managing Small Business Operations Managing a small team

Other

Proactive and organized individual. Offering 5+ years’ hands-on experience in providing high quality managerial support, inventory management and in-house coordination. Focus on Client Relations / Customer Service.
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Work experience

Administration Officer (Casual) - Simtech Solutions (Marine Engineering) (from October 2016 to April 2017)
* Set up and running of new office premises * Development of marketing brochure, business cards, new logo, web page, and other sales material * Written correspondence * Trade show assistance * General office duties
Administration & Accounts Officer - Bellcam Pty Ltd t/a DLC Locksmiths & Keyquip Australia (from December 2008 to September 2016)
* Admin support to management and 2 mobile technicians * Overall management of office and warehouse premises including all administration and accounts payable and receivable * Experienced in QuickBooks/Reckon accounting packages * Invoicing, order picking, distribution, inventory control * Database and website management * Excellent customer service * Advanced written and verbal communication skills * Demonstrated experience in MS Office including MS Word, Excel, Outlook, Power Point, Mail Chimp * Experienced in planning and scheduling, including sales events, product launches and trade shows
Personal Assistant to Sales Director - FFT International Pty Ltd (from October 1987 to May 2008)
* Provided high level of support in all aspects of administration, diary management, appointment setting, agenda preparation, minute taking * Management of sales team including developing marketing materials and promotional calendars * Experienced in product merchandising, trade show preparation and presentations, talent management, and new product launches * Liaison with international suppliers and hosting of international delegates for major sales and marketing meetings * Set up and management of home based office for remote work when required * Fast, accurate shorthand and typing skills

Education

Protea College (from March 2017
Certificate III in Business Administration (expected graduation date end June 2017)
Gold Coast College of TAFE (from January 1979 to December 1979)
Office Education Studies
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Work experience

Manager - office administration, customer service, personal assistant (from March 2011 to March 2017)
Manager - office administration, customer service, personal assistant