PEOPLE

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MEENAKSHI SUNDARAM SOMASUNDARAM

Work experience

User Experience Engineering - Associate Manager (from March 2016 to August 2019)
UX Strategist - Senior Project Manager (from November 2011 to February 2016)
Manager - Client Services (from May 2010 to November 2011)
Senior Client Servicing Executive (from January 2008 to April 2010)
Executive - Creative (from November 2005 to August 2007)

Education

Bachelor degree in Visual Communication (from August 2002 to April 2005)

Other

Certified User Analyst by Human Factors International
MORE PEOPLE
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Work experience

Project Coordinator (from August 2009 to February 2017)

Education

Faculty of Engineering, Ain shams University (from September 2002 to July 2007)
Civil Engineering
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Work experience

Dispatch (from May 2012 to May 2018)
Loading and making orders and work in cold refrigerator

Education

Master of professional accounting (from July 2012 to July 2017)
Accounting tools
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Work experience

Server Analyst (from September 2017
UNIX Security Administrator
Assistant Consultant (from January 2017 to September 2017)
UNIX Administrator
Senior System Analyst (from January 2015 to January 2017)
UNIX Administrator
Technical Analyst (from September 2012 to December 2014)
UNIX Administrator
Senior Systems Administrator (from July 2007 to August 2012)
UNIX Administration

Education

Masters in Computer Science (from April 2002 to August 2004)
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Work experience

EXPERT DATA CENTERS OPERATIONS – FACILITY MANAGEMENT (from August 2014 to December 2018)
 Responsible for Data Centers Power & Energy Optimization.  Drafted and Signed off First Level Maintenance contracts against Generators, AC and DC powers, Precision & Comfort HVAC & CRAC system, Firefighting system for Nationwide MSC’s and Data Centers. It included Vendor Technical Evaluation Criteria, SOW for RFQ, HOTO checklist creation etc.  Managed E2E project to synergize the procedures and implemented technical practices  Presented and implemented Automation of Data Centers PM/CM procedure on mobile app.  Responsible for E2E Power and Environment handling ensuring KPIs are properly met.  Initiated and completed many highly energy efficient projects to make the Data Centers disaster free environment  Working on AC / DC power systems and load balancing on each phase  Involved as Project Manager in development of state of the art, Tier-3 Data Center, complying TIA-942 standard. Data Center is first of its kind in country. Project was currently under execution phase and was well before schedule.  Involved as Project Manager in Shifting of Data Center complete power (AC/DC System) in Containerized solution  Responsible for E2E Power and Environment on Nationwide Data Centers of Largest Cellular Service providing company  Designed AC/DC System for Data Centers with Emerson NETSURE 701 & 801 & Delta PSE3 for Loads upto 300KW.  Upgradation of existing end of life and support rectifier systems to modernized systems through Infill Solution  Modular 300KVA UPS with modular batteries cabinets having 1-hour backup at 80% loading for critical Data Center facilities  Power Re-org which includes E2E Electrical systems GENSETs, ATS Panel, Rectifier & UPS systems in N+1 redundancy compliance with TIA-942 Rated-3 Data Centers  Performed testing and troubleshooting of circuits using OTDR and BERT Equipment, also managed to installation shelves, power strips, rails, cables patching, and customer equipment as per requirement.  Designing of Rectifier Backup with different DC loads in hybrid and standalone configurations.
PROJECT COORDINATOR - VENDOR MANAGEMENT (from April 2011 to July 2014)
 Monitored and reviewed work beliefs, technical specifications and specialist technical input to ensure adherence to project procurement principles and ensure designs comply with planning approvals, relevant national and international quality and safety standards and are fit for purpose  UAT Telco and Non-Telco Standards inspection in order to perform quality audits on all new builds for sites acceptance.  Daily project reporting, scheduling, forecasting and stakeholder management reports.  Prepared high quality design drawings of various Power / Infrastructure projects on Auto-CAD and Visio.  Developed and implemented information management plans, risk response and mitigation strategies, processes and procedures relevant to swap project.  Reported worst KPI Sites of BTS sites after swap, Resolution follow-ups and management dashboards.  Generator Fuel Theft, Consumption analysis and monthly reconciliations with Vendors.  Old equipment movements to warehouse and supply chain management.  Developed and monitored SLAs / KPIs.  General Interaction with Vendors.  OPEX Utilities monthly / yearly forecasting and payments to vendors.  Coordination with PM office and other departments on various on-going Deployment/Production, Operations and Fiber Optics projects and activities.  Various progress and analysis reports and presentations to be presented to management upon demand. ACHIEVEMENTS  Successful well before time 2400 BTS sites swap and rollout of 100 new builds  By careful analysis and measures, managed to save 3M USD OpEx yearly against budget.  Old inventory movement to warehouse well before time. ~one month before strict timelines  Developed KPIs and SLAs are still in use for betterment of standards
BSS Engineer - (RAN) (from August 2008 to April 2011)
 Provided Nationwide BSS Support (Huawei & Motorola) to the field teams and provided them level-2 support with faulty spares handling.  Responsible for Designing and implementation of Hybrid Power solution of Telecom network in different on grid and off grid scenarios.  Ensured BSS trouble tickets closure by regions on daily basis and weekly progress meetings with vendors.  Handled complete BSS equipment Repair and Return(R&R) Process and Co-ordinated with Vendors (Motorola, Alcatel, Huawei) for timely shipments and handing over the operational spares back in regions.  Monitored daily KPI / SLA’s (Outage / Fluctuations) Nationwide and followed up from regions for early issue resolution.  Various Management Project Update Presentations  Co-ordinated with Vendors / Subcons i.e. Huawei & ZTE and various vendors for O&M related tasks of Access Network related to BSS, Transmission, and Power related issues. BSS – Motorola / Huawei / ZTE for BTS, BSCs, Transcoders, Transmission – NEC, Alcatel, Huawei for Microwave Systems. Power – Generators (Various Types and Ratings), ATS, Power DPs, UPS, Rectifiers, etc for Preventive and Corrective Maintenance.  Resolved issues related to WIMAX Sites – (Motorola BTS and Dragon Wave Microwaves).  Managed GSM sites issues (PM and CM) with separate dedicated teams related to Power, Transmission, BSS, etc for the sites not in domain of Outsource Vendors / Subcons.  Performed Audit Visits of the sites in various Projects for New Requirements and Implementations.  BTS Terminals monitoring and management.  PM (preventive Maintenance) Audits. Acted as coordinator.  Maintained Complete Sites Data Base for nationwide and coordinated with OAN Nationwide for Issues.  Spare parts management. Updated Spares movement records. Swap Sites Data Updated on portal and Movement Management.

Education

MS Project Management (from August 2010 to August 2012)
BE Electrical Engineering (Telecommunication) (from August 2004 to August 2008)
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Work experience

Business Analyst Specialist (from March 2017
I am currently working with Amdocs in Manila Philippines as Senior BA for a Telecom giant responsible for Amdocs BSS Front End Applications. I have a strong CRM background with 12 years of experience in Amdocs BSS. I am the single design focal for all CRM related design and implementation level changes. Areas of expertise - Amdocs CRM - CIM, Service(Support), Admin, Sales, Inventory Manager and Other Modules in Amdocs BSS Suite. I am also responsible for managing all the DB changes for ongoing change requests based on Customer requirements and involved in Migration from customer's Legacy platform to Amdocs BSS Suite. I am also the Single design Focal for many ongoing projects and POCs, like Data Privacy Project with 3rd party Vendor, eSim POC and implementation
Business Analyst (from December 2010 to February 2017)
I was involved in the transformation project from Amdocs 5.5 platform to Amdocs 7.5 CES suite from 2010 till 2014 for a leading DTH services provider in Malaysia. I was also part of team from 2014 to 2017, where Amdocs 7.5 platform was upgraded to Amdocs CES 9.2 for the same client. During my stint in Malaysia, I led the Amdocs BSS - CRM and other front end applications for the transformation and upgrade project. I led the team design and development for Inventory fulfillments process, Integration of Amdocs CRM to Click software WFM, Supply Chain Management and many more business critical projects. I was also responsible for managing the DB changes for ongoing change requests based on Customer requirements and was Amdocs BSS focal for ongoing Migration activities. Other major projects includes - Campaign Management System (HP CMS) integration with Amdocs BSS - Marketing Connector, IPTv LOB implementation, Amdocs BSS CTI Integration with 3rd party contact center implementation (HP and Cisco). Involved in POC for Amdocs IOT Platform - Smart Home, Amdocs Social Media Integration and others.
Senior Subject Matter Expert (from December 2006 to November 2010)
Part of the Design and development team in CRM Competency Center, I was responsible for Designing the low-level technical solution, develop and implement the changes, Support different testing phases like ST, UAT and production support. As part of the Development team, I have worked for some of the major clients in Amdocs, like Sprint US, Rogers Canada, SVI Russia.
Software Engineer (from July 2005 to November 2006)
Designa nd development

Education

Master of Computer Application (from July 2002 to June 2005)
Computer Application, Data Structures, C, C++, Java, JSP, AI, Etc.

Other

Salesforce Certified Admin, SAFe Agilist
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Building Mechanical Services Engineer

09+ years experience in design, installation and testing & commissioning of Building services projects with full project life-cycle experience

Work experience

Mechanical Engineer (Building Services) (from June 2011 to December 2018)
PROJECT: King Khalid University (KKU) Medical City Phase 02 PROJECT VALUE: AU$ 01 Billion (approx.) TYPE: New build – Hospital, Healthcare, Education • Successful handover to client
Mechanical Engineer (from August 2009 to June 2011)
PROJECT: WHR Project Lucky Cement PROJECT VALUE: AU$ 08 million (approx.) TYPE: New build – Industrial • Successful handover to client

Education

Bachelor's Degree (from November 2004 to August 2009)
Mechanical Engineering

Other

• Accredited and recognized as Building Services Engineer by Engineer Australia • Completed training course on Energy Conversation by NPO (National Productivity Organization) • Completed on site safety trainings for Construction Industry
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