PEOPLE

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LEE SELKRIG

I am currently studying interior design at Billy Blue design school.
I have over 10 in the retail pharmacy industry. 10 years of customer service experience. I love working in sales and dealing with the public, meeting new people.

Work experience

sales assistant at Myer (from July 2016 to February 2017)
I managed the fragrance department, selling prestige fragrances , Meeting KPI targets. customer service , pos

Education

Billy Blue design school (from January 2017
currently studying interior design
MORE PEOPLE
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A sales management professional with over 16 years of experience in the pharmaceutical industry, I have worked in different roles within the sales and marketing. I have a proven track record of consistent sales and marketing achievements, in addition to playing key roles in major projects.
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Work experience

Brumbies Bakeries (from April 2003 to December 2007)
Shop Manager, Opening -Closing , Customer Service, Staff Training (When Required) Set up shop including icing products, display and general cleaning duties

Education

Food Safety Supervisor Certificate (from June 2016 to November 2016)
All aspects of Food Safety
Certificate III Retail Operations (from May 2004 to July 2005)
All aspects of Retail Operation and Customer Service
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Navdeep Agnihotri
Mobile: *****09, + click to reveal E-Mail: *****@gmail.com + click to reveal

________________________________________

Dear Sir/ Madam,

I'm particularly interested in available opening / position, which will relate strongly to my over 11 years of experience in Recruitment, Training and Development, Content Development, Training Need Analysis and Stakeholder Management, Customer care and Sales Support.

Worked with Vulcan Express, Gurgaon (India), I believe I meet all the essential criteria for the position. I have hands-on experience in managing several stakeholders for recruitment and training requirements with a team of associates including KPIs, , Team Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), Head Count & Forecasting, Customer Retention, and Training Needs Analysis. Please find below a summary of my experience and key accomplishments:

• Merit of winning several awards & recognition during the tenure - namely, Star Performer and Excellence Award (Two times)
• Effectively managed high net worth clients for the recruitment, training and other business requirements
• Designed a robust & dynamic reporting system to showcase the monthly performance of team in a single arena
• Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win

I am now willing to take up roles in Recruitment/Training and Development / Content Development / People Management. In addition, I am open to assignments in Queensland.

I am keen to join your organisation due to its leading position in the industry, great organizational culture, spirit of innovation, professionalism that characterizes your organization and its employees. I am attracted to this role on account of the organizational performance, values, challenges, best fit, and so on that it offers.

I appreciate your efforts in taking the time to review my credentials and experience. Looking forward to a positive response.

Thanking you,

Sincerely,

Navdeep Agnihotri

Enclosure: Resume

Work experience

Trainer, recruitment (from August 2015 to April 2017)
• Strategic role player in recruiting off role employees and implementing all new processes including PNP, Dropship, LMD-Large and Small, RVP-QC, QC-RTS, Reverse, LH-RTO • Key character in embedding two level technologies in organization. • Implemented effective measures to reduce TAT; developed new procedures & processes to streamline operations and enhance service efficiency • Recruited and Trained thousands of employees on continuous technical and process updations • Managed several projects for various clients to ensure timely connectivity, deliveries and pickups, • Resource Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), HeadCount & Forecasting, Customer Retention • Prepared & presented various weekly/monthly MIS reports about ongoing and completed trainings • Resolved & analysed escalated cases which were raised to Senior Management Team • Ensured satisfactory ratings in internal & external audits • Rendered services as a Learning Coach; developed, implemented, & executed performance improvement plans for all individuals to drive continuous improvement and employee retention • Key role player in attaining new business through involvement in initial level discussions, presentations and need analysis
Trainer, recruitment (from January 2013 to December 2014)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team
Trainer, recruitment (from December 2008 to July 2012)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team

Education

MBA (from April 2003 to April 2005)
Business development, recruitment, training, Customer Service
Bachelor of Computer Applications (from April 2000 to April 2003)
Computer Applications, MS Office
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In the past I have been in retail sales and B2B/Account Management sales for some 25+ years in the Telecommunications industry and keen for a new challenge to test myself more.
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Work experience

Team Lead/Coordinator (from December 2014 to December 2016)
Supervisor

Education

Bachelor of Science in Psychology (from February 2003 to December 2007)
Health safety and environment
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Work experience

Business Admin (to August 2015)
Enter data into Excel spreadsheets, typing Legal documents and Letters, receive reports fron Legal Aid and re type report, answer incoming calls professionally.
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Work experience

crew memeber (to November 2016)
upsold menu items, regular interaction with customers and handled food and beverages
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Work experience

Fund Administration Supervisor (from February 2012 to April 2016)
o Processing telephone, fax and emailed subscriptions, redemption, transfer and switches for onshore and offshore funds o Resolving customer-related enquirers by email and by telephone, supplying information relating to funds’ portfolios, prices, dealing procedures, markets and currencies o Processing trade related paperwork o Manage the team and make sure to deliver a quality packs within the agreed times. o Arrange appropriate training to the team o Allocating staff to the daily fund activities
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Top-performing and highly motivated professional with proven presentation, negotiation and closing abilities.
Wide-range of experience in sales, marketing, visual merchandising and customer service. Delivers consistent
contributions to increase productivity through leadership, sales training/development and customer relationship
skills.

• Consistently achieves above 100% of quarterly and annual sales goals
• Strong ability to build and maintain successful and enduring client relationships
• Excellent verbal and written communicator
• Demonstrated ability to meet deadlines and work in a high-pressure work environment
• Exceptional ability to work independently or collaboratively
• Ability to work with and engage diverse populations
• Extremely self-motivated
• Ability to maintain strong interpersonal relationships
• Team Training
• Premium Client Expert Sales Assistant
• Watches and Jewelry
• Portuguese
• English
• Spanish
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Work experience

Area Manager (sales & service) (from January 2009 to January 2017)
Sold more than 100 solar rooftop systems (1 kw to 5 kw)In and around kerala(2009 Jan to 2011 May) Ammini Solar System, Trivandrum Sold more than 5000 Solar Water Heating system( Domastic &commercial 100 lpd to 10000 lpd)Racold Thermo (P) ltd/Ariston thermo india (P)Ltd

Education

Install more than 100 Solar Rooftop systems(1 kw to 5 kw ) Install more than 5000 Swh(100lpd to 10000) (from January 2009 to January 2017)
Installation of Rooftop system &installation of Solar Water Heater(Domastic & Commercial)

Other

Installed 30,000 lpd solar Water heating System (E SI medical college Kollam) Installed 28,000lpd solar water heating System Three central jails of kerala
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Education

Rdsc complete 12
High school
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Work experience

Housekeeper (from February 2017 to February 2017)
Cleaning and vacuuming rooms, customer services
Farm hand (from November 2015 to December 2016)
Picking fruits and general labour work
Volunteers (from June 2013 to August 2015)
Organizing activities for the children
Librarian customer services (from October 2011 to March 2012)
Customer services, reception, call center, archives
Carpenter (from September 2008 to October 2008)
Fixing and cleaning the equipment and helping the carpenter senior during the general duties
Travel agent (from May 2007 to July 2007)
Customer services, call center, working under pressure in a very busy environment

Education

University of Udine (from October 2008 to June 2015)
Foreign languages and literatures
I.S.I.S. Luzzato (from September 2006 to June 2008)
Completed diploma in travel and tourism
I.S.I.S. Luzzato (from October 2006 to May 2008)
Organization of sports events
I.S.I.S. Luzzato (from September 2003 to June 2006)
Vocational diploma in travel and tourism
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Vijay Kumar
State Business Head

AREAS OF EXPERTISE
Channel Sales
Institutional Sales
Account Management Partnership strategies
Team Management
Product Launches
Regional Administration
Skilled negotiator
Demand Forecast
Operation Improvement
Budgeting & cost control
Influencing Decision Makers
ROI Management
Inventory Management
ATL, BTL & TTL Marketing

KEY ACHIEVEMENTS
• J&J- Reduce Logistic days from 6 days to 4 days.
• Increase penetration by 11% and 40% in manpower.
• HUL – Designed MOU for modern trade – Merchandising.
• BCPL – Generate International client like Pizzahut.
• Generate and retain major client – Jubiliant foods – which has 14% of share of total business.

Successful launch of new products
• Successfully launched 100+ FMCG product.
• Syona Cosmetics in Karnataka Market.
• First to launch mono product in major cities of Karnataka.
Syona Cosmetics
• Strategically cracked Quicker, YLG and Housejoy.
• Set up a full channel network of Karnataka with a team of 6 direct and 54 Indirect Reportees.
• Categories market and for every category different setup for proper service delivery.

EDUCATION
• MMS in Marketing from Mumbai University, 2004. PERSONAL SUMMARY
A result driven professional with 12+ years of experience with raw entrepreneurial drive and strong work ethic required for continuously exceeding set sales targets. Bringing a strong sense of urgency, responsibility and accountability to undertake any sales project. Proven ability to interact effectively with clients, and have a long track record of designing and executing professional sales strategies using in-depth knowledge of the customer and industry.

SALES ACHIEVEMENTS & CAREER HISTORY
Syona Cosmetics Pvt. Ltd., Banglore
State Business Head April 2015 – Present
Annual Sales Turnover Target:3 Cr | Annual Sales Turnover Achieved: 3.66 Cr (FY 15-16)
Karnataka
In charge of coordinating people and resources, and for delivering on volume, sales and profitability objectives by channel. Also having day-to-day responsibility for the company's sales volumes in a specific territory.
Achievement:
• Increased market share to 3% from 1.2% in span of 1 year
• All direct dealer and distributor network growth from 1 to 3 over last year.
Responsibilities:
• Handling 3 Super Stockiest, 12 Distributor, 1800+ Salons 7 Spa, 64 Naturals, YLG, Green Trends, Tony and Guy with a team of 2 Trainer, 2 BDM, 2 ASM, 6 SE & 48 BA’s.
• Set all processes and systems to work efficiently as per Company specifications.
• Develop business plan to drive Customer, Trade and Distribution penetration, Revenue Growth and strong brand leadership in the region.
• Carried out analyses of statistics to determine potential growth, designed sales performance goals and monitored performance on a regular basis.
• Directs the selling activities within the Region, inclusive of resource deployment and customer interactions. Prioritizes effectively and in accordance with corporate objectives.
• Formulating business plans for overall development & accomplishment of top and bottom-line profitability.
• Engage and maintain of good Business relations with the promoters, team leaders, dealer and Distributors.
• Inventory Management from Super stockiest level to retail counter level

BCPL, India Dec 2005 to March 2015
Senior Manager- Sales.

Johnson & Johnson Consumer Product Division May 2005 – Dec 2005
Area Business In charge, Territory – Goa & Konkan Maharastra

HUL (Modern Trade) Sep 2003 – May 2004
Territory Sales In charge

KEY COMPETENCIES AND SKILLS
• Distribution Network
• Sales Management – Monitoring of Primary and Secondary Sales
• Setting sales team objectives and priorities in alignment with company objectives and priorities.
• Communicating skilfully with customers on new products & service offerings
• Building Customer Relationship.
• Maintaining Inventory level
• Strong solution-oriented selling skills.
• Managing highly complex & parallel projects that involve multiple stakeholders.

PERSONAL DETAILS

 DOB : 16th November 1975
 Contact me : *****50 + click to reveal
 Email : *****@gmail.com + click to reveal

Work experience

State Business Head (from April 2015
Channel Sales Institutional Sales Account Management Partnership strategies Team Management Product Launches Regional Administration Skilled negotiator Demand Forecast Operation Improvement Budgeting & cost control Influencing Decision Makers ROI Management Inventory Management ATL, BTL & TTL Marketing

Education

Post Graduation in Marketing (from May 2001 to May 2004)
Sales & Marketing HR SCM FInance
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Work experience

sales coordinator (from March 2017
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As a highly qualified coach, mediator and equine assisted therapist seeking a long-term Australia-based opportunity, I am thrilled to submit my application and have great interest in joining your organization.

I bring to this role a broad-reaching skill set that I believe will advantage me strongly in a position I am suitable for in relation to my experience and qualifications. Over the past 20+ years, I have built and operated a successful practice with 700+ clients annually and a specialized school for children with emotional difficulties. I have worked with children, youth, adults and the elderly, providing grief and trauma counseling, family and couples mediation, life and career coaching. My experience also includes training and facilitation working with sales teams and professionals.

I have a huge passion for my work, and feel incredibly fortunate to be able to practice and meaningfully and significantly contribute to the lives of my clients.

My skill set also includes end-to-end business administration, including strategy, operational, people, marketing, sales, client services and financial management. Having built two successful practices has given me an intimate understanding of the day-to-day challenges and realities of delivering exceptional client service that I believe uniquely equips me to become an indispensible member of your team.

I am currently seeking to move to and work in Australia, and I am willing to work extremely hard for the opportunity. I would be very excited to travel at a moment’s notice to meet with you in person to discuss this opportunity. Aside from visa sponsorship, I will require no further support and will fully bear all costs and responsibilities associated with relocating.

Please let me know if you would like any further information to my attached resume or to arrange a time to discuss my application.

Yours faithfully
Mel De Jager

Work experience

Certified International coach, mediator and EAP therapist (from March 1997 to April 2017)
Certified and highly experienced coach, mediator and equine-assisted psychotherapist (EAP) with 20+ years’ experience working with children, youths, adults, the elderly and companies and teams. My practice is complemented by my extensive experience gained building and operating two successful practices with 700+ clients annually, a strong industry profile and active contribution to local and professional communities. I now seek to progress my career in a long-term Australia-based role where I hope to continue to play a positive and impactful role in the lives of my clients and team. Key Skills • 20+ years’ experience in counselling, mediation and equine-assisted therapy • Experience working with children, youth, adults and the elderly • Trauma counselling from minor to serious trauma, rape and grief trauma, suicide prevention • Couples and family mediation, career and life coaching • Corporate sales training and coaching, wealth coaching • End-to-end business administration experience, including strategy and planning, finance, accounts and budget management • Marketing and PR, events management, donor relationship management, fundraising • Operations management and people leadership, recruitment, training and mentorship • Sales management, client relationship management, social media management • Broad IT knowledge with experience in software and hardware upgrades, technical support, user training, database administration, ICT infrastructure implementation, web design

Education

IT Technician Diploma (from January 1997 to November 1998)
Computer Architecture, Assembly and disassembly of hardware, networking, Software installation and support
Business Management Diploma (from January 1990 to November 1993)
Business management and fundamentals.

Other

Basic and Advanced Certificates in Play Therapy with the Centre of Learning and Play Therapy
Full International Certification : Coaching, mediation and EAP (Equine Assisted Psychotherapy) therapy with ICR. Full accreditation as a National Practitioner providing counseling, coaching and EAP therapy with COMENSA.
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Accomplished business development executive expertise in generating significant company growth through lead generation, customer service and sales and marketing techniques.

Work experience

Business Owner (from July 1997 to April 2017)

Education

GOVERNMENT COLLEGE CHITTUR (from August 1988 to September 1992)
BA ECONOMICS