PEOPLE

Retailing

Admin Sales Officer

Responsible to any sales transaction

Responsible in taking inbound calls under Dell USA Account. Providing resolutions to our customers whether its technical issues, billing or any other queries regarding their unit.

Shop Manager, Opening -Closing , Customer Service, Staff Training (When Required) Set up shop including icing products, display and general cleaning duties

• Strategic role player in recruiting off role employees and implementing all new processes including PNP, Dropship, LMD-Large and Small, RVP-QC, QC-RTS, Reverse, LH-RTO • Key character in embedding two level technologies in organization. • Implemented effective measures to reduce TAT; developed new procedures & processes to streamline operations and enhance service efficiency • Recruited and Trained thousands of employees on continuous technical and process updations • Managed several projects for various clients to ensure timely connectivity, deliveries and pickups, • Resource Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), HeadCount & Forecasting, Customer Retention • Prepared & presented various weekly/monthly MIS reports about ongoing and completed trainings • Resolved & analysed escalated cases which were raised to Senior Management Team • Ensured satisfactory ratings in internal & external audits • Rendered services as a Learning Coach; developed, implemented, & executed performance improvement plans for all individuals to drive continuous improvement and employee retention • Key role player in attaining new business through involvement in initial level discussions, presentations and need analysis

• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team

• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team

Supervisor

I was a retail assistant at Pet city in Joondalup Edgewater & Osborne park.

Customer service, till duties, cleaning duties, stock duties.

Customer service, till duties, cleaning duties, cooking duties.

self employed

stacked shelves, serving customers, dealing with people,

Sold more than 100 solar rooftop systems (1 kw to 5 kw)In and around kerala(2009 Jan to 2011 May) Ammini Solar System, Trivandrum Sold more than 5000 Solar Water Heating system( Domastic &commercial 100 lpd to 10000 lpd)Racold Thermo (P) ltd/Ariston thermo india (P)Ltd

Cleaning and vacuuming rooms, customer services

Picking fruits and general labour work

Organizing activities for the children

Customer services, reception, call center, archives

Fixing and cleaning the equipment and helping the carpenter senior during the general duties

Customer services, call center, working under pressure in a very busy environment

Initially started working as a sales clerk and in 2010 I was promoted as team leader sales.

Certified and highly experienced coach, mediator and equine-assisted psychotherapist (EAP) with 20+ years’ experience working with children, youths, adults, the elderly and companies and teams. My practice is complemented by my extensive experience gained building and operating two successful practices with 700+ clients annually, a strong industry profile and active contribution to local and professional communities. I now seek to progress my career in a long-term Australia-based role where I hope to continue to play a positive and impactful role in the lives of my clients and team. Key Skills • 20+ years’ experience in counselling, mediation and equine-assisted therapy • Experience working with children, youth, adults and the elderly • Trauma counselling from minor to serious trauma, rape and grief trauma, suicide prevention • Couples and family mediation, career and life coaching • Corporate sales training and coaching, wealth coaching • End-to-end business administration experience, including strategy and planning, finance, accounts and budget management • Marketing and PR, events management, donor relationship management, fundraising • Operations management and people leadership, recruitment, training and mentorship • Sales management, client relationship management, social media management • Broad IT knowledge with experience in software and hardware upgrades, technical support, user training, database administration, ICT infrastructure implementation, web design

-Sourcing oversea supplier for quotation, negotiation price, and delivery conditions -Follow up the status of PO with suppliers to ensure timely delivery and communicate status within a company -Support day-to-day operations in the office -Coordinating both suppliers and users in the company for having good relationship -Compare the price of individual suppliers

-Receiving call for booking tables and food -Recommendation food and the interesting services to customers -Providing good service and making good relationship to customers -Set table in the early morning before a restaurant opening time -Clear the tables before a restaurant closing time -Keeping the restaurant area always clean