PEOPLE

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LEE LICHTENSTEIN

A highly-motivated, top-performing Administrative and Customer Support Professional with a dedication to excellent service within a myriad of industries. Proven expertise in all facets of administration, operations management, customer service, and client retention within both low and high profile corporations. Possesses unparalleled aptitude in undertaking multiple tasks independently as well as collaborating with all members of the organisation to achieve financial objectives and customer satisfaction. Instrumental in streamlining and improving administrative processes, enhancing company productivity, and implementing solutions. Intrinsically personable and intuitive, extremely capable of analysing contingencies, and maintains a proactive, results-driven disposition. A versatile professional with the adaptability and passion to transcend established administrative and customer support skills and utilise them within a variety of fields.

Work experience

Administration Officer (from March 2016 to February 2017)
Customer Service. Accounts Receivable. Database Maintenance. Advertising and creation of forms and advertisements. Administrative Support to Board. Training. Reception duties. Daily processing of bookings. Project and Event Planning.
Business manager (from July 2013 to August 2015)
General Administration. Vendor/contract Management. Financial Administration. Management Reporting. Marketing and Advertising. Scheduling and Coordinating Volunteers. Ensuring all licensing Contract were up to date and in place. Accounts Receivable and Payable. Payroll. Stationary.

Education

Property Managers Registration Course Cert III
Licensed Property Manager
TAE 40116 - Cert IV in Training and Assessment (from July 2017 to October 2017)
In progress - online
MORE PEOPLE
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I am seeking receptionist work to accompany my current hours of work. I have been a medical Receptionist for 13 years and I enjoy working in this role as I feel that I am helping those who need it when they are at their most vulnerable times.
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Hey there, I am Ajeshni Kharka. I am based in Chandler QLD. Thank you for looking at my profile - Ajeshni
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Work experience

Head Foreign Teacher (from April 2011 to July 2016)
The bulk of my teaching experience has been split between the design, application and assessment of classes to suit young Chinese students ranging in age from 5 years to 18 years and conducting specific courses for older workers in corporate surroundings.

Education

University Certificate in Workforce Essentials (from January 2017 to April 2017)
Workforce Essentials
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Work experience

fitter (from August 2010
Conduct all maintenance, repairs and calibration of machinery based on ISO 9001: 2008 standards Attending to mechanical breakdowns urgently and communicating or working together with electricians and greasers/lubricators , if necessary to ensure problem is adequately addressed. Trouble shooting causes of failures/breakdowns, identifying possible remedial activities and communicating these through inputting of information onto electronic shopware. Attending to mechanical problems outside of normal work hours or night duty if need arises. Attend to servicing and preventative maintenance of various converting machines i.e. Casemaker. RDC Titan, RDC Ward, Topra and Apstar. RDC Ward and RDC Titan are rotary die cutting and printing only machines, used for the production of horticulture, floriculture and chick boxes. Comply with all work related safety requirements by wearing safety clothing at all times, following recommended procedure for lifting of equipment and ensuring lockout procedure is followed to alert other staff not to switch on machinery that is undergoing maintenance.

Education

Commenced 4 year Apprenticeship Training in Machine Shop Engineering
maintenance, repairs and calibration of machinery

Other

able to work within a team environment
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Hey there, I am Susan Baker. I am based in Banora Point NSW. Thank you for looking at my profile - Susan
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Hey there, I am Venkatesh Soundararajan. I am based in Burnside VIC. Thank you for looking at my profile - Venkatesh
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Personal Attributes
• Working co-cooperatively with others
• Always consistent
• Positive and confident to life
• Ability to work under pressure and cope with the busy periods
• Able to work within a team and as well independently
• Good communication and interpersonal skills
• Responsible and work under minimum supervision

Work experience

laborer (from August 2016 to January 2017)
• Administered demolition of activities for both interior and exterior environment. • Monitored individual demolition phase and performed customized remodeling as per requirement. • Provided assistance to carpenter in various phases of remodeling on construction jobs for clients. • Managed various equipment on constructions sites in coordination with the superintendent. • Prepared layout and structures for construction activities and applied ceiling and walls as per requirement. • Maintained knowledge of every residual material and removed it from construction area.

Education

manual handling (from February 2017 to February 2017)
easy and comfortable way of handling equipment without getting hurt
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I am looking for Permanent Part time Office work 2 or 3 days per week. I am flexible with days and hours to suit position. I have over 10 years experience in Administration and Accounts Receivable and I am willing to do any training for a specific role.
Please see attached CV for demonstrated skills and extensive experience.

Work experience

Administration / Debtors Clerk (from March 2010 to August 2016)
I worked 3 days per week in both Administration and Debtors Clerk Role. It was my responsibility to recover Accounts from the 300 + customers. Along with Reception duties, filing, answering phone, taking orders, bank reconciliation, cash handling and eftpos transactions, document control are just some of my skills. Please see attached CV for details.

Education

Certificate III of Business Office Skills (from January 2000 to December 2000)
Central Tafe Balga

Other

2004 - Certificate III in Business Legal Administration
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Hey there, I am Kathy Hambrook. I am based in Ashfield WA. Thank you for looking at my profile - Kathy
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With over 20 years’ experience in a variety of administrative roles with different organisations and industries, I am able to bring a wealth of knowledge and skills to your business. My practical skills and abilities are finely tuned, tempered with excellent communication and interpersonal skills. I am accurate, conscientious and take a mature approach to my work. Professionally presented and able to work as a key player within your team.

Work experience

Administration Assistant
 Processing and paying invoices  Data entry for timesheets, labour, amendments  Reception duties when required  Raise any University jobs (North Terrace and Roseworthy) and assign as required  Arrange weekly distribution of timesheets to relevant team leaders for authorisation
Transcriber (from March 2017
 Accurately transcribing police interviews using the Olympus Dictation Management System Transcription Module software
Administration Assistant
 Typing of journal articles, books, chapters, monographs, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Preparation of PowerPoint presentations for national and international conferences  Email correspondence  Raising invoices through Oracle PeopleSoft Enterprise software  Creating and finalising invoices  Uploading receipts into Fraedom for travel and entertainment expenses  Processing reimbursements through the Oracle PeopleSoft Enterprise software and submitting for approval
 Preparation of teaching materials, e.g. student handouts, handbooks and manuals, to strict deadlines  Typed journal articles, books, chapters, monographs, atlases, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Typed grant proposals to strict deadlines  Prepared all the PowerPoint presentations to strict deadlines  Use of Outlook Express  Handled telephone enquiries  Interacted with a wide range of people including students, academics, administrative staff and members of the general public who approached the Departmental office for information  Maintained office and departmental stationery supplies which often involved liaison with stationery suppliers  Undertook general clerical and office duties, and assisted with duplicating, photocopying and collating class materials  Maintained departmental tea and coffee supplies, which incorporated the setting up of a coffee club
Corporate Receptionist (from March 2016 to April 2016)
 Greeting clients and representing the organisation in a highly professional manner  Answering a switchboard and directing calls (Cisco Unified IP Phone 9951 system)  Arranging collection, opening and distribution of mail  Various administration duties  Ensuring reception area was always kept neat and tidy  Trusted to lock up the building at the end of the day
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PROFESSIONAL PROFILE
A Highly skilled professional Project Manager/Engineer with over twelve years of experience in Project Management & Development, Civil, Geotechnical, Environmental Projects, IT Technical Support and Customer Management.

My professional experience consists of activities in engineering fields as Production Manager, Depot/Facility Manager, Chief Engineer, Construction & Quality Assurance Engineer, Fluidity Engineer, IT support Engineer and Trainee Engineer with strong interpersonal, communication abilities to inaugurate, maintain strong alliances, Lead, motivate teams and drive projects to a successful close.

Employment History, Period & Designations:
Chorus Energy Ltd (Swift Oil Group), Lagos. Nigeria Sept 2016 – Date.

Production Manager
Swift Oil Ltd (Swift Oil Group), Lagos. Nigeria May - Sept 2016 Depot / Terminal Construction Manager

Chorus Energy Ltd (Swift Oil Group), Lagos. Nigeria Jan – May 2016 Production Manager

Swift Oil Ltd (Swift Oil Group), Lagos. Nigeria May 2015- Jan 2016 Depot / Terminal Construction Manager

Chorus Energy Ltd (Swift Oil Group), Lagos. Nigeria Apr 2014 –May 2015 Production Manager

Swift Oil Ltd (Swift Oil Group), Lagos. Nigeria Apr 2011 –Apr 2014 Assistant Depot/Terminal Construction Manager

O’Hara Construction Company, Yaba Lagos. Nigeria. Jan 2010 –Jan 2011 Chief Drilling Engineer

ENCIA Group Leeds, United Kingdom Aug 2008 – March 2009 Construction & Quality Assurance Engineer

WARDELL ARMSTRONG LLP. Stoke-On-Trent, UK Feb – Aug 2008 Construction & Quality Assurance Engineer

RPS GROUP PLC. Bristol, United Kingdom Aug 2007 – Feb 2008 Construction & Quality Assurance Engineer

White Young Green Environmental. Cambridgeshire, UK March 2007 – July 2007 Construction & Quality Assurance Engineer

British Telecommunication (Open reach), Luton ATE.UK Feb –Mar 2007 Customer Advisor/Fluidity Engineer

British Telecommunication, Newcastle Upon Tyne. UK June –Dec 2006 Customer Service Engineer

Eternity Consult Limited. Bayelsa. Nigeria Aug 2003 –Sept. 2004 Field Engineer/Geotechnical Engineer

Duro-Samuel Nigeria Limited. Nigeria Oct 2001 –Mar 2002 Industrial-Trainee Engineer

Work experience

PRODUCTION MGR (from April 2011 to May 2017)
Summary of Experience: 6 years – Production and Distribution Management within Downstream, Project Mgt and Upstream Oil and Gas operations management, receipt of all petroleum product ex-STS loading and delivery operation at the terminal. Re-entry, Drilling, Completion, Optimization and production of Oil and gas wells (OML- 56). Production review, Crude Oil export, risk management, risk assessment and project management for Upstream Oil and gas production and developments in Nigeria-West Africa.

Education

MSc./PGD & B.Eng (from September 2005 to September 2006)
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Hey there, I am Ridhy Krishan. I am based in South Melbourne VIC. Thank you for looking at my profile - Ridhy
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Hey there, I am Zlata Arapovic. I am based in Clear Island Waters QLD. Thank you for looking at my profile - Zlata
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Organization Change Manager
• A competent Organization Change Manager having Australian Permanent Resident status along with 9.5 + years of experience in India, United Kingdom & Qatar managing large scale, enterprise wide business transformation projects.
• Seeking immediate opportunities as Organization Change Manager to contribute to the sustainable growth for business by utilising my in depth work experience & enriched skill sets.

Work experience

Organization Change Manager (from May 2013 to February 2017)
Business Skills Utilised: Change Management, Strategy Consulting, Project Management, Lean Six Sigma Quality Management, Business Process Re-engineering Duties / Primary Responsibilities: • Designed/Developed & implemented Operating model for Corporate Governance. • Re-defined job descriptions, key performance indicators (KPIs), and reporting structure for top executives such as C-Levels, GMs HODs etc. through negotiations/workshop/brainstorming sessions. • Identifying Learning & Development needs of business units & provide recommendations to top management for skills/capacity development as part of strategic road map for sustainable cultural transformation. • Defined Escalation Matrices covering end to end Organisation hierarchy for faster resolution/decision making of operational concerns. • Developed functional & cross functional Service Level Agreements among all the departments of the Organisation for overall business performance improvement. • Developed Discount Matrices for all sales units of the Organisation. • Developed Authority Matrices for all divisions of Organisation for effective Governance. • Developed Standard Operating Procedures for all the business divisions of the Organisation. • Lead various Corporate Social Responsibility (CSR) initiatives for Organisation end to end. • Formulated CUSTOMER FIRST - Centralised Customer Care Unit for achieving breakthrough customer satisfaction & customer loyalty. • Formulated centralised PMO for effectively managing projects throughout project lifecycle w.r.to scope, time, budget, resources etc. - based on best practices of project management. • Managing dashboard & reporting monthly status update of all strategic change initiatives to Board of Directors. • Managing centralised repository of knowledge/project outcomes/learning/best practices etc. as PMO. Change Management Implementation Approach: • Creating change management frameworks, change models, change leadership expertise, standards, methodology, tools & templates based on best practices such as PROSCI – ADKAR, Kotter’s, Lewin etc. • Defining business change in terms of scale, scope and complexity. • Promoting cultural change along with business transformation by integrating best practices at the enterprise level as part of strategic alignment. • Governing complete change lifecycle to ensure business readiness. • Engaging key stakeholders by frequent communication through timely and accurate progress/status reports for change initiative in order to achieve desired change outcome. • Designing, developing and implementing optimum change management & communication plans by soliciting change requirements while ensuring to cover people, process and technology change for realisation of long term business benefits. • Establishing metrics for assessing/analysing change management effectiveness/success rate along with high level business and operational impacts of change initiative. • Working with key stakeholders to identify and anticipate potential points of resistance to change & developing counter strategies to reduce resistance and foster a positive acceptance/adoption of change. • Motivating cross functional teams to eliminate silos and improvise cooperation & communication for change sustainability. • Identifying training and development needs and participate in the design of learning programs, presentation & training materials to support the effectiveness of the change. • Facilitating workshops with stakeholders and other business representatives. • Redefining cross functional business processes post change implementation & obtaining sign off from the key stakeholders. Strategic Transformation Tasks Performed: • Identifying potential strategic transformational initiatives. • Facilitating workshops with stakeholders and other business representatives for identifying strategic problems & prepare business case for further evaluation. • Translating and conveying strategic business needs into tangible strategic business solutions • Acting as focal point for all strategy initiatives of the Organisation by maintaining the Organisational project hopper. • Promoting innovation & continuous improvement throughout the Organisation by strategic thinking. • Ensuring mission, vision & objective of Organisation are well align & become integral part of workforce DNA at all level. • Envisaging & implementing strategies for Organisation Sustainability & Competitive Advancement/Breakthrough. • Conceptualising & recommending various strategies for Business Development. • Promoting cultural change along with business transformation by integrating best practices at the enterprise level as part of strategic alignment. • Implementing solutions to various business problems by utilising problem solving & data analysis skills. Major Achievements: • Improved overall processing time by 20 % - 70 % for various critical cross functional, customer centric business processes of the Organisation by Business Process Reengineering. • Improved CSAT score by 25% through effective implementation of internal SLAs. • Minimised Sales return & order cancellation by 30% through Root Cause Analysis & staff training. • Reduced staff turn-around by 10% through various employee engagement activities. • Increased Overall Sales by 15% through various strategic change initiatives.

Education

Electronics & Communication Engineering (from September 2003 to May 2007)
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Hey there, I am Lee Neilsen. I am based in Townsville QLD. Thank you for looking at my profile - Lee
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Hey there, I am Vicki Cummins. I am based in Adelaide SA. Thank you for looking at my profile - Vicki
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Hey there, I am Beverley Jeppesen. I am based in Edens landing QLD. Thank you for looking at my profile - Beverley
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Hey there, I am Liam Jones. I am based in Cairns QLD. Thank you for looking at my profile - Liam
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Work experience

Machinist/ Technician (from July 2000 to May 2015)
Performs Preventive Maintenance activities for Machining Department including controlling of oils and continuous improvement for preventive maintenance.

Education

Electrical Technology (from June 1995 to March 1998)
House wiring
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Hey there, I am Susan Bunker. I am based in Launceston TAS. Thank you for looking at my profile - Susan