PEOPLE

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KUMARI KUSUM

MORE PEOPLE
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An accomplished commercially-focused Human Resources leader with a proven track record in delivering best practice human resource management in line with strategic business plans. An open and transparent leader whose career success is underpinned by a strong focus on developing a positive award winning workplace culture resulting in high performing, motivated and engaged teams. An intuitive relationship builder able to nurture strategic relationships to allow for the delivery of best practice high impact human resource management.
Masters’ Degree qualified in Human Resource Management. Key HR leadership experience gained within a global market leading provider of technology-based products and services operated globally. Hands-on local and international HR experience gained across various countries including Australia, Japan and the Isle of Man.
Specialties: Employee relations, performance management, disciplinary process facilitation, change leadership, recruitment and selection, HR legal compliance, compensation and benefits, HRIS, people management, restructuring, workforce planning, mergers and acquisitions and training & development.

Work experience

General Manager, Human Resources (from March 2015 to January 2017)
Lead the HR function providing consultative support to managers on all people, performance, culture and change related matters. Identified and developed talent, managed employee relations issues, mitigated risk and ensured compliance within legislative frameworks. This role was later expanded to become the General Manager, Human Resources which added accountability for the financial and operational aspects of the running of the Group's Australian office, heading the local Leadership Team and maintaining a positive work environment to maximise employee engagement and performance in line with the Group’s objectives.
Senior Human Resource Manager (from July 2011 to March 2015)
Accountable for the strategic, financial and operational direction and success of the Human Resources function under a HR Business Partnering model. I provided consultative support to managers on all people, performance, culture and change related matters, satisfying all legislative requirements and maintaining a positive work environment to maximise employee engagement and performance.
HR Management Information Manager (from July 2010 to July 2011)
Responsible for project managing the introduction, and on-going development of a new HRIS. Introduced automated reporting capability to deliver HR metrics to assist business decision making and streamline existing processes.
Senior Human Resource Business Partner (from October 2008 to July 2010)
Supported all levels of management and employees within various online business teams on all HR related matters.

Education

Masters Degree Human Resource Management (from September 2008 to June 2011)
Modules included: Managing HR in a Business Context, Managing Information, Legal Context of HRM, Personal and Professional Development, Learning and Development, Employee Relations, People Resourcing and Reward, Managing and Leading People
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PROFESSIONAL PROFILE >

With over 13 years of professional experience in administration and payroll roles, I am an accomplished and high-performing individual who thrives in a fast-paced environment. Having the ability to quickly assimilate into new roles, my eagerness to produce exceptional work often leads to innovation and efficiencies that have benefited both the organisation and customers alike. Highly proficient and organised, my ability to work well with others or autonomously ensures I am a reliable and trustworthy choice when it comes to meeting business needs. Throughout my career, I have delivered exceptional quality service to suit business goals and I possess a demonstrated proficiency in core administrative and payroll functions, including:

 Administrative Support and Customer Service
 Database Management and Record Keeping
 Internal and External Communication
 Confidential Document Management
 Continuous Process Improvement
 Human Resources Support and Coordination
 Scheduling and Task Coordination
 Payroll and Reporting
 Staff Supervision and Training

I have a passion and dedication for my work that ensures all tasks are performed with superior attention to detail and accuracy. As an expert multitasker, along with my extensive experience with high-volume turnover, my commitment strongly contributes to the achievement of company goals and objectives within set time frames.

CAREER OUTLOOK >

My current focus is to position myself within a long-term role where I can provide high-level administrative support to deliver outstanding service in line with a company's objectives. My ideal role will incorporate my strong computer skills, vast knowledge and experience, and the ability to grow and improve within the position with a view to eventually take on higher duties such as staff training and office management. As an industrious and loyal employee, I have the flexibility to work in a range of areas to best meet and deliver organisational objectives.
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Experience working with clients (as a retail assistant and as an attorney). I am able to speak 5 languages: english, spanish and basque fluently; italian and french, intermediate.

Work experience

Sales Assistant at Ted Baker (from November 2017 to December 2017)
- Customer service - Fashion advice - Shelf-stocking
Sales Assistant at Eroski S. Coop. (from October 2017 to October 2017)
- Customer service - Storage - Shelf-stocking
Sales Assistant at Ttipi-Ttapa (from June 2017 to July 2017)
- Customer service - Fashion advice - Cash-handling - Storage - Shelf-stocking
Labour Attorney at LAB Sindikatua (from November 2016 to April 2017)
- Legal advice - Representation in court - Document reporting

Education

Diploma (from November 2017 to December 2017)
Diploma in Human Resources Management at George Brown College
Master's Degree (from October 2015 to October 2017)
Master's Degree in Criminology at Valencian International University VIU
Bachelor (from September 2008 to July 2015)
Bachelor of Law at Universidad del País Vasco
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I am a filipino. I am a graduate of Bachelor of Arts Degree Major in English with special training in Philosophy at Saint Peter College Seminary affiliated to Father Urios University in Butuan City, Philippines in the year 1998. Also I successfully finished my post-graduate studies, Bachelor in Sacred Theology degree and a Masters in pastoral Ministry, at Saint John Vianney Theological Seminary administered by the Jesuits in Cagayan de Oro City, Philippines in the year 2004.
I have 5 years and 3 month work experience in the two individual nickel mining company in the Philippines as Site HR/Admin. Manager, namely: Marcventures Mining and Development Corporation (MMDC) and the Platinum Group Metals Corporation (PGMC), respectively. Before joining the mining industry I worked in the Law firm as a paralegal for 1year and 10 months. Also I served in the Roman Catholic Church for 1 year and 6 months in many parishes as Reverend Deacon of the Diocese of Tandag.
For now, my objective is to get a job in a reputed company where I can utilize my knowledge and skills and improve my career path.

Work experience

Site HR/Admin. Manager (from May 2012 to October 2014)
HR-Manager: Guides and manages the overall provision of Human Resource services, policies, and programs for the entire company. Plans, directs and coordinates human resource management activities of an organization to maximize the strategic use of human resources and maintain functions such as employee compensation, recruitment, personnel policies, and regulatory compliance. Administration Manager: Responsible for maintaining the day-to-day running of the company. Ensures that all administrative services are carried out efficiently. This includes, supervising the payroll and personnel administration, represents the company in any invitation/activity outside mine site, managing office operations, including transportation and campsite housekeeping. Works within company policies and procedures and in compliance with the mandates from the management and laws of the Republic of the Philippines. Provides assistance in overseeing and conducting, recruiting, training management, supply management, maintenance, security, safety, personnel management, administrative, and public relations programs.
Site HR/Admin. Manager (from July 2009 to April 2012)
Position Summary: Plans, develops and implements strategy for HR management and development (including recruitment and selection policy/practices, discipline, grievance, counseling, contracts, training and development, succession planning, moral and motivation, culture and attitude development, performance appraisal and quality management issues).
Paralegal (from September 2007 to July 2009)
My role was an assistant to an attorney. Following duties and responsibilities I held: Performs legal and factual research, organizes and analyzes information, prepares written reports, drafts legal documents including briefs, pleadings, appeals, agreements, contracts and legal memoranda, helps prepare legal arguments, applications, declarations and motions, prepares correspondence, checks and edits legal forms and documents for accuracy, builds and maintains databases and files, organizes and tracks case files, reviews and monitor new and updated laws and regulations, co-ordinates law office activities such as subpoena delivery, locates and interviews witnesses, helps with trial preparation including witness lists, exhibits and trial binders, assists the lawyer in the courtroom.
Reverend Deacon of the Diocese of Tandag (Roman Catholic Church) (from October 2003 to April 2005)
Assists the bishop and priests in all aspects of the diocese and parish especially in administering the sacraments.

Education

Bachelor in Sacred Theology Degree and a Masters in Pastoral Ministry (Management) (from June 1998 to March 2004)
Theology and Masters in Pastoral Ministry (Management)
Bachelor of Arts Major in English with special training in Philosophy (from June 1993 to March 1998)
English and Philosophy

Other

I attended seminars and trainings. kindly see attached file of my CV. Thank you.
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Work experience

Recruitment Consultant (from October 2006 to January 2018)
Sourcing, Screening, Coordination, Job advertisements, Interview, Offer letter, Induction.
IT Sourcing (from June 2005 to September 2006)
Sourcing, Screening, Coordination, Job advertisements, Interview, Offer letter, Induction.
Resource Executive (from January 2004 to May 2005)
Sourcing, Screening, Coordination, Job advertisements

Education

Degree (from July 2005 to September 2006)
Bachelor of Arts
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Work experience

Assistant HR officer (from June 2017 to April 2018)
Recruitment, administration, induction training, planning and budgeting, stakeholders management, payroll, MIS report.
Sr. HR executive (from May 2014 to June 2017)
recruitment, campus placement, payroll, induction training, employee engagement, grivences handling, stakeholders management, MIS reports.
HR executive (from March 2012 to April 2014)
Recruitment, employee engagement, grivences handling, payroll

Education

Master of business administration (from February 2009 to February 2012)
I had learn retail management and marketing. Business development and handling.
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Other

Please find attached my application for this position. I am currently employed as a trust accountant in a real estate agency specialising in residential property. I have proven experience in running payroll duties, managing staff issues within the office, assisting with employment queries, assisting staff members with operational issues, and overall contributing to the sustainability of the businesses general and rental accounting processes. I am right for this role as I have a real drive in HR as well as strong administrative skills. I have worked in an admin-based role for three years, while studying Human Resource Management and familiarising myself with the different aspects of the industry. I do the payroll for my current employer (xero), as well as, answer all relevant questions employee's may have about their pay, leave and rights. I constantly have had to deal with a lot of pressure, and change, juggling studies and working almost full time throughout my whole degree. This meant that I was able to run three portfolios of properties and be organised with the trust accounts, as well as complete my studies and attend all my classes. This took a lot of strive and organisational effort to achieve, as my current role holds big responsibility as it is the management of clients’ money and assets. I am also suitable for the role as I currently have no obligations in my personal life, meaning I am flexible to work throughout the week. I have a strong knowing is MS Office, as well as Excel. My experience working in a high-pressure role at IAG, meant I was able to develop strong problem-solving skills. Working under intense phone calls, with very difficult clients, meant I had to learn to solve problems quickly and on the spot, as I would have a customer on the line waiting for the insurances to be fixed. This has helped me in my current role, as I face situations where I need to problem solve in order to fix accounts, or general issues within the office. I believe initiative, searching for answers & and problem solving are one of my strongest points in the work place.
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Work experience

Collections Officer (from June 2018 to March 2019)
• Taking both outbound and inbound calls for four different clients • Actively listening to customers to negotiate the best outcome for them and the client • Building rapport with customers to maintain the company and client brand • Adhering to strict ACCC and company guidelines • Actively working towards my monthly KPI’s • Ensuring that I am meeting the quality standards set by Recoveriescorp for every call • Handling any objections that the customer may present • Daily admin work to maintain accurate file notes of the call • Communicating with my leaders when there is an escalation or if I need help in developing my skills • Working within the team to support and motivate each other
Front of House Staff Member (from February 2018 to June 2018)
• Working within a team to ensure the smooth running of the night • Addressing large group of guests when required • Ensuring that the guest is highly satisfied with their experience and finding solutions when they are not • Adhering to ‘Food and Desire’ company policies and regulations • Working to the time limits of the event and anticipating what will need to be done • Maintaining personal cleanliness as well as the presentation of the dining area
Team Leader (from November 2014 to February 2018)
• Communicating with colleagues and management • Handling cash and daily banking • Cleaning during and after service • Serving customers • Opening and closing the store • Completing the daily handover and filling out the necessary documents • Ensuring the store is ready for customers and kept at a high standard • Organising my team by assigning roles for the shift • Delegating work • Ensuring that the food served is of a high quality and is presentable • Ordering stock to par levels

Education

Graduate Certificate of Human Resource Management (from January 2019 to September 2019)
The crucial skills to be successful member of the Human Resources team, the different components that make up an organisation and how they can be analysed. I will be undertaking Employment Law and Key Concepts in Human Resource Management later on in the year.
Graduate Diploma of Business (from March 2018 to November 2018)
I learnt how management can be crucial to the success of a business, the crucial operations necessary to operate and that the people of the business is what makes the it unique.

Other

I am a member of the Australian Human Resource Institute (AHRI) and volunteered at the annual convention in 2018. I am a member of my company's Engagement Committee that aims to improve employee engagement.
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