With over 13 years of professional experience in administration and payroll roles, I am an accomplished and high-performing individual who thrives in a fast-paced environment. Having the ability to quickly assimilate into new roles, my eagerness to produce exceptional work often leads to innovation and efficiencies that have benefited both the organisation and customers alike. Highly proficient and organised, my ability to work well with others or autonomously ensures I am a reliable and trustworthy choice when it comes to meeting business needs. Throughout my career, I have delivered exceptional quality service to suit business goals and I possess a demonstrated proficiency in core administrative and payroll functions, including:

 Administrative Support and Customer Service
 Database Management and Record Keeping
 Internal and External Communication
 Confidential Document Management
 Continuous Process Improvement
 Human Resources Support and Coordination
 Scheduling and Task Coordination
 Payroll and Reporting
 Staff Supervision and Training

I have a passion and dedication for my work that ensures all tasks are performed with superior attention to detail and accuracy. As an expert multitasker, along with my extensive experience with high-volume turnover, my commitment strongly contributes to the achievement of company goals and objectives within set time frames.


My current focus is to position myself within a long-term role where I can provide high-level administrative support to deliver outstanding service in line with a company's objectives. My ideal role will incorporate my strong computer skills, vast knowledge and experience, and the ability to grow and improve within the position with a view to eventually take on higher duties such as staff training and office management. As an industrious and loyal employee, I have the flexibility to work in a range of areas to best meet and deliver organisational objectives.
An accomplished commercially-focused Human Resources leader with a proven track record in delivering best practice human resource management in line with strategic business plans. An open and transparent leader whose career success is underpinned by a strong focus on developing a positive award winning workplace culture resulting in high performing, motivated and engaged teams. An intuitive relationship builder able to nurture strategic relationships to allow for the delivery of best practice high impact human resource management.
Masters’ Degree qualified in Human Resource Management. Key HR leadership experience gained within a global market leading provider of technology-based products and services operated globally. Hands-on local and international HR experience gained across various countries including Australia, Japan and the Isle of Man.
Specialties: Employee relations, performance management, disciplinary process facilitation, change leadership, recruitment and selection, HR legal compliance, compensation and benefits, HRIS, people management, restructuring, workforce planning, mergers and acquisitions and training & development.

Work experience

General Manager, Human Resources (from March 2015 to January 2017)
Lead the HR function providing consultative support to managers on all people, performance, culture and change related matters. Identified and developed talent, managed employee relations issues, mitigated risk and ensured compliance within legislative frameworks. This role was later expanded to become the General Manager, Human Resources which added accountability for the financial and operational aspects of the running of the Group's Australian office, heading the local Leadership Team and maintaining a positive work environment to maximise employee engagement and performance in line with the Group’s objectives.
Senior Human Resource Manager (from July 2011 to March 2015)
Accountable for the strategic, financial and operational direction and success of the Human Resources function under a HR Business Partnering model. I provided consultative support to managers on all people, performance, culture and change related matters, satisfying all legislative requirements and maintaining a positive work environment to maximise employee engagement and performance.
HR Management Information Manager (from July 2010 to July 2011)
Responsible for project managing the introduction, and on-going development of a new HRIS. Introduced automated reporting capability to deliver HR metrics to assist business decision making and streamline existing processes.
Senior Human Resource Business Partner (from October 2008 to July 2010)
Supported all levels of management and employees within various online business teams on all HR related matters.


Masters Degree Human Resource Management (from September 2008 to June 2011)
Modules included: Managing HR in a Business Context, Managing Information, Legal Context of HRM, Personal and Professional Development, Learning and Development, Employee Relations, People Resourcing and Reward, Managing and Leading People
Experience working with clients (as a retail assistant and as an attorney). I am able to speak 5 languages: english, spanish and basque fluently; italian and french, intermediate.

Work experience

Sales Assistant at Ted Baker (from November 2017 to December 2017)
- Customer service - Fashion advice - Shelf-stocking
Sales Assistant at Eroski S. Coop. (from October 2017 to October 2017)
- Customer service - Storage - Shelf-stocking
Sales Assistant at Ttipi-Ttapa (from June 2017 to July 2017)
- Customer service - Fashion advice - Cash-handling - Storage - Shelf-stocking
Labour Attorney at LAB Sindikatua (from November 2016 to April 2017)
- Legal advice - Representation in court - Document reporting


Diploma (from November 2017 to December 2017)
Diploma in Human Resources Management at George Brown College
Master's Degree (from October 2015 to October 2017)
Master's Degree in Criminology at Valencian International University VIU
Bachelor (from September 2008 to July 2015)
Bachelor of Law at Universidad del País Vasco
I am a true HR practitioner with excellent experience, solid skills and knowledge base in HR with a “can do” approach to deliver positive outcomes in support of the business, successfully demonstrated during my employment with Downer EDI, CKJV – Gorgon project, Activ Foundation and at Uniting Care.

I believe in being responsible for the smooth and profitable operation of a company’s human resources department. Typically, I supervise and provide consultation to management on strategic and operational plans, organisation development including design and charts, employee engagement programs, on-boarding, retention, compensation, benefits, training and development, budget, and employee relations.

My interpersonal skills are well developed and well suited for multicultural and diverse workforce, I am friendly, honest and instils confidence in people to approach me to discuss an issue, I listen and assist them were I can in a professional way and always regard the discussions as confidential between us.
I’ve mastered the ability and understanding of the importance to be approachable and to listen what people including my colleagues, senior managers and external stakeholders have to say and contribute to add value to the organisation.
I have a strong record of achievement in design and implementation of multi-disciplined Human Resources divisions where I have demonstrated my ability to lead people, develop strategies, organisation development, policies and processes, system administration, management maintenance and enhancements of the entire suite of HR systems associated with payroll, rostering, establishment and recruitment, including the provision of HR system automated reporting; ensuring compliancy with legislation, industrial agreements, policies and procedures to support the operational needs and influence the strategic direction of the organisation.
Perform regular system audits, risk management and analyses to ensure accurate and on time availability of relevant HR data to the organisation. I am proficient in the direct development and implementation of organisational development programs, employee orientation and training programs, benefits plans, policies and guidelines, database management procedures, equal opportunity employment programs, employee records and documentation policies.

I was instrumental in the design and implementation of HR processes and internal controls to ensure accuracy and compliance with relevant legislation and regulations.

My professional conduct and leadership skills of integrity, respect, honesty, support, communication and collaboration and direction to my stakeholders and team members never failed me and I believe contributed to enhanced team activities, productivity and true business partnering.
I strongly believe in leading by example displaying my attitudes, ethic beliefs, practices and actions exemplify what I expect from others in the workplace. I am honest and forthright about any errors or misjudgements that I make, encouraging my team to do the same.
Therefore, my values and ethical believes will meet the standards of future employers and I am confident in demonstrating same as I have throughout my career.
I place a high value on workplace health and safety and team work, cultural diversity and inclusion and coached many employees and stakeholders in the past.
In my role as a leader I focus on the following key factors:
• Direction by strategic thinking, establishing a shared purpose, encouraging team work and responsibility.
• Motivate commitment by inspiring confidence, team development, communication to motivate and empower team members, create collaboration opportunities and encourage personal excellence.
• Drive for results by prioritising work and set focus, accountability, influence stakeholders, encourage creative thinking and lead change to shape the culture.

During my career I was accountable for the successful implementation of many change and continuous improvement initiatives projects and listed some of my major achievements are:
• Change Management - Team leader of change management project for Human Resources - Target was to save 40% on baseline budget, achieved and maintained 45% savings.
• Accountable for the implementation of Pay Global Payroll System and new enterprise agreement for the Activ Foundation (2300) employees, including reports and process manuals.
• Implementation and management of Performance Management systems for various employers including a joint venture (1557 employees)
• Lead and manage large Human Resources teams for various employers. (End to end HR service delivery)
• Implementation of PageUp People recruitment system for Downer Australia West.
• Setup and implementation of a recruitment call centre for Downer Australia West (saved 2 weeks on ERMS processing time)
• Implementation and training of SAP Payroll and Human Resources modules (5400 employees)

Most recently while I was employed with Uniting Care West I was responsible for the day to day operations delivering a service to our customers and stakeholders and reviewed all HR related processes and payroll, policies, procedures including the performance management program and made recommendation to management to streamline and improve the communication and training process.

Recently I was the key stakeholder (Project Manager) at the Activ Foundation and responsible for the implementation of a new payroll system and a new EBA. I analysed the EBA and identified the changes that had to be made to ensure the correct configuration of the payroll system, prepared the test packs, reviewed policies and procedures and test results before implementation.
While I was employed with CKJV on the Gorgon gas project I was responsible for the implementation of a performance management system and performance reviews for both parties – CB&I and Kentz and trained, monitored and managed the review process for 1557 staff employees.

With a previous employer I was accountable for the implementation of a performance management program, training, communication and maintenance of the program for many years.

In a previous position, I was responsible for Industrial Relations and the lead negotiator accountable for the full scope of transitions activities, ER/IR and associated administration for multiple EBA’s.

I hold a BA degree in Human Resources Management with majors in:
• Human Resources Management
• Industrial Psychology
• Organisational Development
• Economics and Statistics
I also hold a post graduate BA Honours degree in Human Resources Management, Industrial
Relations and Labour Law and have a Certificate IV in Workplace Training and Assessment.

I am a professional member of the Australian Human Resources Institute (CAHRI) and have
full accreditation in the DDI behavioural based interview processes.
I am a dedicated management professional who has worked in a variety of environments enabling a wide set of skills to be developed to support any number of settings. Timely focus on meeting internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of the organisation

Work experience

Capability Manager (from July 2017 to February 2018)
My role included leading a national team of capabilities consultants who are responsible for the design and delivery of technical training programs. My role was key in the design and delivery of leadership and sales training supporting team managers.


Diploma of Life Coaching (from January 2017
Currently Underway