PEOPLE

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JAMIE MAX

Travel only with the best, travel with Tosca Travelgoods. We offer durable, well-designed leather bags, wallets & suitcases online. Buy luggage online today.

http://www.toscatravelgoods.com.au/

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Address: 327 Warrigal Road, Cheltenham, VIC 3192, Australia

Phone No : *****44 + click to reveal

Fax: *****20 + click to reveal

Business Email: *****@toscatravelgoods.com.au + click to reveal

Office Hours:
Mon-Fri : 9am-5pm
MORE PEOPLE
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Work experience

Brumbies Bakeries (from April 2003 to December 2007)
Shop Manager, Opening -Closing , Customer Service, Staff Training (When Required) Set up shop including icing products, display and general cleaning duties

Education

Food Safety Supervisor Certificate (from June 2016 to November 2016)
All aspects of Food Safety
Certificate III Retail Operations (from May 2004 to July 2005)
All aspects of Retail Operation and Customer Service
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Navdeep Agnihotri
Mobile: *****09, + click to reveal E-Mail: *****@gmail.com + click to reveal

________________________________________

Dear Sir/ Madam,

I'm particularly interested in available opening / position, which will relate strongly to my over 11 years of experience in Recruitment, Training and Development, Content Development, Training Need Analysis and Stakeholder Management, Customer care and Sales Support.

Worked with Vulcan Express, Gurgaon (India), I believe I meet all the essential criteria for the position. I have hands-on experience in managing several stakeholders for recruitment and training requirements with a team of associates including KPIs, , Team Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), Head Count & Forecasting, Customer Retention, and Training Needs Analysis. Please find below a summary of my experience and key accomplishments:

• Merit of winning several awards & recognition during the tenure - namely, Star Performer and Excellence Award (Two times)
• Effectively managed high net worth clients for the recruitment, training and other business requirements
• Designed a robust & dynamic reporting system to showcase the monthly performance of team in a single arena
• Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win

I am now willing to take up roles in Recruitment/Training and Development / Content Development / People Management. In addition, I am open to assignments in Queensland.

I am keen to join your organisation due to its leading position in the industry, great organizational culture, spirit of innovation, professionalism that characterizes your organization and its employees. I am attracted to this role on account of the organizational performance, values, challenges, best fit, and so on that it offers.

I appreciate your efforts in taking the time to review my credentials and experience. Looking forward to a positive response.

Thanking you,

Sincerely,

Navdeep Agnihotri

Enclosure: Resume

Work experience

Trainer, recruitment (from August 2015 to April 2017)
• Strategic role player in recruiting off role employees and implementing all new processes including PNP, Dropship, LMD-Large and Small, RVP-QC, QC-RTS, Reverse, LH-RTO • Key character in embedding two level technologies in organization. • Implemented effective measures to reduce TAT; developed new procedures & processes to streamline operations and enhance service efficiency • Recruited and Trained thousands of employees on continuous technical and process updations • Managed several projects for various clients to ensure timely connectivity, deliveries and pickups, • Resource Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), HeadCount & Forecasting, Customer Retention • Prepared & presented various weekly/monthly MIS reports about ongoing and completed trainings • Resolved & analysed escalated cases which were raised to Senior Management Team • Ensured satisfactory ratings in internal & external audits • Rendered services as a Learning Coach; developed, implemented, & executed performance improvement plans for all individuals to drive continuous improvement and employee retention • Key role player in attaining new business through involvement in initial level discussions, presentations and need analysis
Trainer, recruitment (from January 2013 to December 2014)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team
Trainer, recruitment (from December 2008 to July 2012)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team

Education

MBA (from April 2003 to April 2005)
Business development, recruitment, training, Customer Service
Bachelor of Computer Applications (from April 2000 to April 2003)
Computer Applications, MS Office
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Work experience

Team Lead/Coordinator (from December 2014 to December 2016)
Supervisor

Education

Bachelor of Science in Psychology (from February 2003 to December 2007)
Health safety and environment
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Top-performing and highly motivated professional with proven presentation, negotiation and closing abilities.
Wide-range of experience in sales, marketing, visual merchandising and customer service. Delivers consistent
contributions to increase productivity through leadership, sales training/development and customer relationship
skills.

• Consistently achieves above 100% of quarterly and annual sales goals
• Strong ability to build and maintain successful and enduring client relationships
• Excellent verbal and written communicator
• Demonstrated ability to meet deadlines and work in a high-pressure work environment
• Exceptional ability to work independently or collaboratively
• Ability to work with and engage diverse populations
• Extremely self-motivated
• Ability to maintain strong interpersonal relationships
• Team Training
• Premium Client Expert Sales Assistant
• Watches and Jewelry
• Portuguese
• English
• Spanish
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Work experience

Area Manager (sales & service) (from January 2009 to January 2017)
Sold more than 100 solar rooftop systems (1 kw to 5 kw)In and around kerala(2009 Jan to 2011 May) Ammini Solar System, Trivandrum Sold more than 5000 Solar Water Heating system( Domastic &commercial 100 lpd to 10000 lpd)Racold Thermo (P) ltd/Ariston thermo india (P)Ltd

Education

Install more than 100 Solar Rooftop systems(1 kw to 5 kw ) Install more than 5000 Swh(100lpd to 10000) (from January 2009 to January 2017)
Installation of Rooftop system &installation of Solar Water Heater(Domastic & Commercial)

Other

Installed 30,000 lpd solar Water heating System (E SI medical college Kollam) Installed 28,000lpd solar water heating System Three central jails of kerala
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Education

Rdsc complete 12
High school
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Work experience

Housekeeper (from February 2017 to February 2017)
Cleaning and vacuuming rooms, customer services
Farm hand (from November 2015 to December 2016)
Picking fruits and general labour work
Volunteers (from June 2013 to August 2015)
Organizing activities for the children
Librarian customer services (from October 2011 to March 2012)
Customer services, reception, call center, archives
Carpenter (from September 2008 to October 2008)
Fixing and cleaning the equipment and helping the carpenter senior during the general duties
Travel agent (from May 2007 to July 2007)
Customer services, call center, working under pressure in a very busy environment

Education

University of Udine (from October 2008 to June 2015)
Foreign languages and literatures
I.S.I.S. Luzzato (from September 2006 to June 2008)
Completed diploma in travel and tourism
I.S.I.S. Luzzato (from October 2006 to May 2008)
Organization of sports events
I.S.I.S. Luzzato (from September 2003 to June 2006)
Vocational diploma in travel and tourism
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As a highly qualified coach, mediator and equine assisted therapist seeking a long-term Australia-based opportunity, I am thrilled to submit my application and have great interest in joining your organization.

I bring to this role a broad-reaching skill set that I believe will advantage me strongly in a position I am suitable for in relation to my experience and qualifications. Over the past 20+ years, I have built and operated a successful practice with 700+ clients annually and a specialized school for children with emotional difficulties. I have worked with children, youth, adults and the elderly, providing grief and trauma counseling, family and couples mediation, life and career coaching. My experience also includes training and facilitation working with sales teams and professionals.

I have a huge passion for my work, and feel incredibly fortunate to be able to practice and meaningfully and significantly contribute to the lives of my clients.

My skill set also includes end-to-end business administration, including strategy, operational, people, marketing, sales, client services and financial management. Having built two successful practices has given me an intimate understanding of the day-to-day challenges and realities of delivering exceptional client service that I believe uniquely equips me to become an indispensible member of your team.

I am currently seeking to move to and work in Australia, and I am willing to work extremely hard for the opportunity. I would be very excited to travel at a moment’s notice to meet with you in person to discuss this opportunity. Aside from visa sponsorship, I will require no further support and will fully bear all costs and responsibilities associated with relocating.

Please let me know if you would like any further information to my attached resume or to arrange a time to discuss my application.

Yours faithfully
Mel De Jager

Work experience

Certified International coach, mediator and EAP therapist (from March 1997 to April 2017)
Certified and highly experienced coach, mediator and equine-assisted psychotherapist (EAP) with 20+ years’ experience working with children, youths, adults, the elderly and companies and teams. My practice is complemented by my extensive experience gained building and operating two successful practices with 700+ clients annually, a strong industry profile and active contribution to local and professional communities. I now seek to progress my career in a long-term Australia-based role where I hope to continue to play a positive and impactful role in the lives of my clients and team. Key Skills • 20+ years’ experience in counselling, mediation and equine-assisted therapy • Experience working with children, youth, adults and the elderly • Trauma counselling from minor to serious trauma, rape and grief trauma, suicide prevention • Couples and family mediation, career and life coaching • Corporate sales training and coaching, wealth coaching • End-to-end business administration experience, including strategy and planning, finance, accounts and budget management • Marketing and PR, events management, donor relationship management, fundraising • Operations management and people leadership, recruitment, training and mentorship • Sales management, client relationship management, social media management • Broad IT knowledge with experience in software and hardware upgrades, technical support, user training, database administration, ICT infrastructure implementation, web design

Education

IT Technician Diploma (from January 1997 to November 1998)
Computer Architecture, Assembly and disassembly of hardware, networking, Software installation and support
Business Management Diploma (from January 1990 to November 1993)
Business management and fundamentals.

Other

Basic and Advanced Certificates in Play Therapy with the Centre of Learning and Play Therapy
Full International Certification : Coaching, mediation and EAP (Equine Assisted Psychotherapy) therapy with ICR. Full accreditation as a National Practitioner providing counseling, coaching and EAP therapy with COMENSA.
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Work experience

Asian Procurement Officer in Bangkok (from April 2014 to February 2017)
-Sourcing oversea supplier for quotation, negotiation price, and delivery conditions -Follow up the status of PO with suppliers to ensure timely delivery and communicate status within a company -Support day-to-day operations in the office -Coordinating both suppliers and users in the company for having good relationship -Compare the price of individual suppliers
A waitress trainee (from March 2013 to May 2013)
-Receiving call for booking tables and food -Recommendation food and the interesting services to customers -Providing good service and making good relationship to customers -Set table in the early morning before a restaurant opening time -Clear the tables before a restaurant closing time -Keeping the restaurant area always clean

Education

A short training of relaxing massage (from March 2017 to March 2017)
-Thai Massage -Oil Massage
A beginning of Coffee Making Short Course (from February 2017 to February 2017)
-A basic of making all type of coffee such as 1. Espresso 2. Latte 3. Capuccino 4. Mocha 5.Americano 6. Flat White -How to taking care of coffee beans -How to creating Latte Art -How to clean coffee roaster -How to test the coffee and roast it
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To find a challenging career in an esteemed organization so that I may grow professionally, while earning a good reputation among-st my peers. I am seeking a position that will utilize my skills and expertise while offering the chance for advancement.

Work experience

Sales Representative
Mobily telecommunication company .sales 4G and 3G network data packages plus devices ,solving technical errors if it occurs ,complete monthly targets ,improved company sales and reputation providing extra services to customers to improve the growth of company.

Education

High School

Other

Learn by myself Adobe Photoshop Cs6
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Work experience

Apple At Home Advisor (from February 2016 to April 2016)
iOS Tier 1 support
 Guided instruction
 Providing "How To" support
 Professional troubleshooting
 Customer service focus and passion for support Work remotely from home
Information Technology Officer Grade 2 (from January 2011 to December 2014)
Computer fault finding and troubleshooting
 Software packaging and network deployment.
 Obsolete equipment disposal
 Management of ICT projects
 Asset management 
Liaising with staff and students to determine and implement changes to the ICT infrastructure
 Working with Inclusive Technology Support to provide special needs students with appropriate technology and support.
 Monitoring and managing network switches and switch capacity.
Delivery Services Officer (from June 2003 to December 2010)
Timely processing of both inward and outbound stock to ensure a high level of customer satisfaction for both internal and external customers.
 Receival/dispatch of stock to customers
 Stocktake Product returns to suppliers/vendors Ordering stock
Maintaining stock inventory Selling a wide range of IT products (both Microsoft & Mac Software and Applications) Provide advice on products to customers
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I am a commited, hard working professional searching for a new career with transferable skills. I am a skilled Basketball coach with a demonstrated history of working within the sporting industry. Skilled in coaching, Sales, Customer Service, Team Building and Team Work. I have a strong community and social services professional with a Bachelor's Degree in Interdisciplinary Studies from Arkansas State University and a Sports Coaching Certificate from The University of Queensland.
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Dear Whom

As a highly motivated and dedicated student with strong communication and interpersonal skills, I would like to apply for this position.
As a student I have been extensively involved in my school community, which has allowed me to develop strong interpersonal skills. My involvement in various events, including hospitality and retail along with my other courses such as child studies and photography, these courses have allowed me to work closely with my peers while supporting the school community as a whole.
These experiences have allowed me to develop strong time management and organisational skills, which I see as being very important when seeking to work in casual employment while continuing to study.
I am aware that you will receive a large number of applications for this job, but I would very much appreciate the opportunity to demonstrate my capabilities to you in person.
I believe that I have a lot to offer your organisation. I am keen to develop my professional skills and look forward to discussing my application with you at an interview. I can be contacted at all times on the details provided above.
Thanking you in advance for your time, sincerely Whittney Ridley
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I am new to the Pakenham area and have just completed my Diploma of Leadership and Management. I am looking to reboot my career with this new skill set, while building from my extensive 12 years experience in customer service.

I have previously worked in the retail, banking and education industries. A high level of professional customer service has been an imperative to success, along with a strong day-to-day use of various types of computer systems.

I am seeking an opportunity to be part of a team of dedicated people who are as passionate about customer service excellence as I am.

Work experience

Monash Connect Future Student Consultant (from July 2014 to May 2015)
I assisted prospective future students in selecting a desired course, giving advice over-the-phone in emails and on occasion face-to-face
Customer service role on various positions. (from July 2006 to February 2014)
Primarily organising international and domestic transfers of money up to $1,000,000. Please see my CV for information on other skills and roles.

Education

Careers Australia (from February 2016 to March 2017)
Diploma of Leadership and Management
Customer Service Institute of Australia (from August 2012 to August 2013)
Certificate IV in Customer Contact
Holmesglen Institute of Tafe (from February 2005 to October 2005)
Certificate II in Automotive (Electrical Accessory Fitting)

Other

Dog Training and Behavior
On a personal interest I am able to build and maintain PCs and have built computers for both friends and family for a feel while offering ongoing support.
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Education

Diploma of Teaching (from January 1986 to July 1988)
Mathematics Teacher
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I am a very experienced recruitment consultant in both the perm and temp market having run my own businesses from leaving university.
Primarily within the construction, facilities management ,oil and gas fields but to say I have tried every form but stuck with the most profitable sectors.
Along side my recruitment Agencies I had a shopfitting and facilities management contracting companies where I was dealing direct with high street shops, hotels, and office fit out.
The FM operated generally within the oil and gas and defence contracts which was building banks, schools, bowling alleys, and forces personnel housing schemes throughout the UK and the EU.
As you can see I have a vast amount of experience to offer a company that would like to break in to other fields or expand a current sector to other geographical areas.

Work experience

Owner recruitment consultancies (from January 1979 to January 2015)
BUSINESS DEVELOPMENT AND OPERATIONS DIRECTOR

Education

HND 2-1 (from January 1979 to January 1981)
Civil Engineering

Other

City & Guilds bricklaying full apprenticeship with MOWLEM CONSTRUCTION PLC