OPTUS | Business Partner – Consumer Australia
(from October 2015 to June 2019)
Primary interface between IT and the OPTUS business units. Operating primarily at a tactical level but also involved in strategic planning level. Liaise regularly with functional leaders within each business unit to establish clear pipeline view of programs and initiatives that require IT involvement, providing an end to end view of resource requirements for the Business Partners delivery team (also known as Information Technology Systems and Services - ITSS), providing central point of contact for business units, and assisting with escalations of IT performance/service delivery issues on behalf of business unit customers.
• Wholesale service dashboard – Drove an initiative within the wholesale service desk team to create a transactional dashboard that gave the wholesale team the ability to identify and inform service providers of network issues and allowed the service providers to take appropriate actions
• Apple RIO – Part of the team which worked on the LTE enabled Apple watch that laid the groundwork to allow OPTUS to be part of the first wave of Apple LTE watch enabled carriers in the world
• Have provided consultation for over 25 business unit initiatives, covering a wide range of investments from $200k to $5mil. Key initiatives covered include eSIM, Fixed Wireless broadband, Networks Field Services Management, key outsourcing initiatives and Internet of Things (IOT)
• Provided annual operating plan (AOP) management and feedback for business unit AOP to provide IT estimates. Ensured IT resources were present at business unit AOP sessions, so relevant two-way feedback was provided on each business initiative and costing/duration estimates were provided with a strong degree of confidence.
OPTUS | Demand Manager – OSS Delivery and Analysis
(from December 2013 to September 2015)
Accountable to set and govern change across the IT operational support system (OSS) domain. Collaborate with vendors (primarily Accenture), business units, IT, & Networks division to develop and manage engagement for changes and manage the end to end change request process for both technical and non-technical changes.
• Change Management – Helped to design and implement new IT change process and integration of new tools to support IT change management. Worked with the change team across all IT teams to standardise a new change process and supporting tool set to allow all business units to engage IT via one engagement platform in CRIMS (similar to ServiceNow request workflows). Supported approximately 270 IT changes annually, valued up to $300k per IT change
• Vendor management – Managed Accenture forward pipeline and financials as part of the end to end change process reducing impacts due to long turnaround times for impact assessments and mismatches between invoices against Purchase Orders (POs) raised
• Managed business and vendors as stakeholders, ensuring that all business engagements were tracked, and updates were communicated back to business requestors
• Collaborated with OSS release manager to ensure that changes were tested and delivered on time.
OPTUS | Developer – Operational Support Systems Engineering
(from January 2011 to December 2013)
Development and configuration of the primary network inventory and provisioning systems, involving requirements gathering from customers, cost estimates, compiling development plans, modelling, and testing co-ordination.
• Next Generation Transmission Technology (NGTT) Phase 2 ($3 million Project). Developed new network and infrastructure models to allow OPTUS to begin deploying this network
• Next Generation Transmission Technology (NGTT) Phase 1 ($2.4 million Project). Developed new network models for inventory provisioning system
• Mobile network upgrade – Covered multiple projects that involved developing new models and updated existing network models
• Release management included the management of network inventory system, and managing the network provisioning system releases, for two major applications, including annually four minor patch updates and 16 monthly metadata updates
• Managed the network inventory configuration management database (CMDB) of all network elements and their element managers in the OPTUS network
OPTUS | End to End Solution Designer – Network Fulfilment Systems
(from January 2010 to January 2011)
Role involved being responsible for the end to end IT solution design for projects.
• Wavelink - New product to deliver lambda specific wavelengths as a lease service
• Telstra Wholesale Business Digital Subscriber Line (TWBDSL) – New access method to be used for Evolve services.
OPTUS | Change/Release Manager – Operational Support Systems
(from July 2004 to December 2009)
The Change/Release Manager role involves the co-ordination of the complete end to end testing and deployment of upgrades to the primary network provisioning system for OPTUS. Releases involved one major application upgrade and two minor maintenance releases per calendar year. Metadata model updates occur once a month and are considered a ‘business as usual’ task.
• Major application upgrades – The network provisioning system goes through 1 major upgrade each year. This upgrade covers new functionality enhancements to the software and bug fixes. Co-ordinating this release involves managing the necessary system and business resources across the company to conduct regression and user acceptance testing (UAT), creation of implementation plans for both solution testing and production deployments, engaging necessary IT and business skill groups to obtain approvals to proceed with the deployment, and being on call during the deployment. All major application upgrades I have managed have been delivered to the agreed business date which has allowed users to gain the benefits of each subsequent release
• Minor maintenance upgrades – The network provisioning system goes through 2 minor maintenance upgrades each year. These upgrades usually contain bug fixes for issues found by provisioning system users. Co-ordinated these releases through the same process as a major application upgrade but does not require as much effort to test, plan, and deploy these releases. All minor maintenance upgrades have been delivered to the agreed business date which has allowed users to gain benefits of the various bugs being fixed
• Meta model updates – The network provisioning system underwent a month by month meta model update. These updates consisted of ‘business as usual’ changes as well as project or program related changes. Meta model changes covered both equipment level object creations and/or infrastructure level object creations.
OPTUS | IT Graduate / Systems Analyst – Operational Support Systems
(from February 2002 to June 2004)
The IT graduate program involved a six-month rotational roles for graduates, providing exposure to both assurance and fulfilment systems. My area of focus was the understanding of network provisioning systems and the meta modelling process.
• Managed inventory circuit diagram updates. This task involved updating the Route schematic XML file to add new data labels to all circuit layer diagrams in the network provisioning system
• IT representative for provisioning system. This role represented the IT group in the weekly and monthly provisioning support meetings and new functionality development
• Decommissioning project manager – This role covered the whole end to end decommissioning of an ‘end of life’ network provisioning system. This project saved OPTUS $120,000 in operational costs by decommissioning these servers