PEOPLE

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Work experience

Cashier (from June 2019
Key Duties: • Greeting customers and taking orders • Handling cash at check-out counter • Keeping the work area neat and clean

Education

Education (from February 2019
• Bachelor of Nursing Currently Australian Catholic University, North Sydney
Training (from October 2019 to October 2019)
Fairfield Hospital, Fairfield NSW 80 hours of Student Placement/Assistant Nurse Key Duties: • Therapeutic communication with patients and critical thinking • Measuring of vital signs • Administering oral medications • Documenting and writing progress reports • Performing daily routine tasks for patients • Taking care of post-surgical duties
Education (from January 2016 to October 2018)
• High School Mary Mackillop Catholic School, Weakly
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Work experience

Product Technical Lead (from September 2007 to June 2019)
Having 7 years of experience as a Business Analyst (along with 4.7 years of Software Testing experience) during a decade long career in Software Engineering, I have specialized in digital transformation leading a team focussed on customer experience (CX) in digital banking solutions. Being a proactive, self-starter has helped me extensively in working with a team throughout the software development life cycle (SDLC) or during other assignments that have self driven targets.

Education

Education (from April 2003 to May 2007)
Bachelor of Technology in Electronics and Communication Engineering

Other

Hello, I am writing to express my interest in the role you have recently advertised and attach my resume for your review. I have 7 years of experience as a Business Analyst and 4 years 9 months as a Software Tester. I have been involved in end-to-end delivery of a project from requirement gathering, review, analysis, testing and certification. My written and verbal communication skills are impeccable, as are my team-building abilities, as I have often had to allocate tasks, train and mentor junior staff. Pearson Academic (PTE) has assessed my English communicative skills in speaking, writing, listening and reading to be Proficient, translating to an overall score of 86/90 (This score is equivalent to an IELTS 9 band). I am also a quick learner with excellent academic records. Australian Computer Society (ACS) assessed these qualifications as comparable to the educational level of an Australian Degree. I am a Permanent Resident of Australia with unrestricted work rights. The details for Visa Entitlement Verification Online (VEVO) details can be provided upon request. SEEK and CERTSY have certified my right to work in Australia as ‘Permanent unrestricted work rights in Australia’. I am available to join immediately. I believe that my knowledge and experience coupled with my energy and passion will add value to your business. Thank you for taking the time to consider my application and I look forward to hearing from you. Kind regards, Rohit Abraham Jose
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Education

University of Belgrade, Faculty of Mining and Geology (from October 2019
M.Sc. in Geology (Mineralogy and Crystallography)
University of Belgrade, Faculty of Mining and Geology (from October 2015 to September 2019)
B.Sc. in Geology (Economic geology)
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Other

3 years in work in Malaysia (2005-2008)
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Work experience

Toolmaker (from September 1985 to October 2017)
Have worked in the Die Maintenance area with experience in Die Casting moulds and Press tools. Carried out Production Line trouble shooting and repairs as well as Die maintenance and repairs on the shop floor. Operate machine shop equipments such as Lathes, Mill, Drill, Grinders, Arc, MIG & TIG welding machines.

Education

Graduated with Technician Diploma in Mechanical Technology.
Machine Shop Practice and Tool making

Other

Forklift and Crane operation.
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Work experience

TRADES ASSISTANT (from February 1995 to November 2019)
construction AND maintenance

Education

cert 4 business management
how to run a business
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Work experience

Engagement Manager – Customer Success Delivery, Apptio Australia (from May 2019
• Consultant in transforming existing Finance-IT process to the TBM framework and ATUM taxonomy. • Help IT leaders standardize the financial information necessary to manage their technology business. • Perform the role of an Engagement Manager with the APJ professional services, customer success delivery team. • Lead the engagement of multiple SaaS implementations for customers in TBM space and guide them on their TBM journey. • Analyze requirements and suggest appropriate use cases while leveraging Finance-IT domain expertise. • Follow a use case model and deliver iteratively while recognizing value early and often. • Provide leadership and mentoring to clients, serve as a customer success advisor. • Engage with clients post delivery and identify future opportunities for growth. • Subject matter expert in the Technology Business Management (TBM) field, Recognized TBMA (RTBMA). • Expertise in Apptio products catering to the niche Finance-IT domain.
Manager – Digital Transformation Consulting Practice, Wipro Australia (from March 2019 to May 2019)
• Part of Wipro’s Digital Transformation Practice based in the APJ region. • Follow an asset-based consulting model and guide customers through their Digital Transformation journey. • Apply the tenants of Digital Transformation such as Agile, Design Thinking, Decoupled Architecture, Micro-Services, Scrum Framework and Persona-based Change Management. • Use Wipro’s IP assets along every step of the customer’s Digital Transformation journey. • Play the role of an Agile Coach and lead Scrum of Scrums in a distributed Agile environment. • Follow an MVP approach for product delivery.
Delivery Manager – Agile Coach / Scrum Master, Tech Mahindra Denmark (from October 2017 to June 2018)
• Lead a cross-functional team at Telia through their Digital Transformation journey. • Create a new digital user experience (UX), develop new IT stacks and transform existing IT stacks based on Telia’s digital roadmap. • Follow the tenants of Digital Transformation such as using Agile, Design Thinking, Decoupled Architecture, Micro-Services, Scrum Framework and Persona-based Change Management. • Play the role of an Agile Coach and lead Scrum of Scrums. • Liaise with business, technology, development, program management and change management teams. Ensure they are aligned to the Scrum framework for seamless incremental delivery. • Guide and manage multiple project teams through an Onsite / Offshore delivery model, with focus on project plan adherence and quality delivery. • Create and manage overall project plans based upon identified timelines, scope and resources. Create effort and schedule estimates. • Create executive dashboard reports for governance meetings. Create weekly status reports and trackers for general consumption. Deliver project health status updates and periodic reviews. • Manage effort, schedule and budgeting. Track project financials. • Manage project team. Track project resources management and reporting. • Identify gaps in project delivery – time, cost, resource, deliverables, etc. and escalate as appropriate. • Develop action plans for metrics deviations from the scope of work or current project plan. Handle escalations.
Delivery Manager – Agile Coach, Tech Mahindra India (from October 2016 to October 2017)
• Performed a Tech Refresh Migration project for the client Ford Motor Company, migrating Ford's Product Development IT applications to new technologies. • Manage project from inception to completion. Gather requirements, perform due diligence, analyze and freeze scope, group technologies together for delivery and roll out delivery plan. • Recruit, hire, train and supervise staff, participate in staffing decisions. • Implement the Agile methodology of development. Train, mentor and guide teams through Agile framework and work on implementation of such processes. • Use Agile framework for transforming organizational working model to Continuous Integration, Continuous Deployment and DevOps. • Create and manage overall project plans based upon identified timelines, scope and resources. Create effort and schedule estimates. • Create executive dashboard reports for governance meetings. Create weekly status reports and trackers for general consumption. Deliver project health status updates and periodic reviews. • Guide and manage multiple project teams through an Offshore / Onsite delivery model, with focus on project plan adherence and quality delivery. Manage effort, schedule and budgeting. Track project financials and resources. • Conduct gap analysis, Identify gaps in project delivery – time, cost, resource, deliverables, etc Develop action plans for metrics deviations from the scope of work or current project plan. Handle escalations. • Review existing projects and future project proposals, transform them to Agile framework. • Respond to RFPs, engage in client discussions and negotiations on transforming working model to DevOps. Vendor and third-party management.
Project Manager – Taleo SaaS SDLC, Oracle America Inc (from October 2013 to March 2016)
• Manage multiple business critical projects centered on defined roadmap, while adhering to business process and compliance. • Manage a dual scope Cloud Computing project that included a Cloud product (SaaS) and a Cloud server migration (IaaS), this project had direct visibility to the executive board at Oracle. • The project involved integrating the Taleo application with the Oracle Cloud Services Platform (POD), while replacing third party products within the Taleo suite with Oracle equivalent products. • Define strategies, set deadlines and deliverables, coordinate with other stake holders, engage external partners on various promotions, work with cross functional teams, conduct weekly status meetings and handle end-to-end communications. • Engaged in Software Development Life Cycle and Customer Lifecycle Management for Taleo SaaS products. Started from the investment planning stage, through the general availability and till the end of life a feature pack. • Worked on 5 SaaS feature pack and 30 SaaS maintenance pack releases using the Agile Scrum framework. • Expertise in Cloud Operations including hosting servers on a multi-tenant platform, lifecycle management of SaaS customer databases on hosted servers, SaaS database maintenance, upgrades, refreshes and bug fixes. • Manage SaaS product lifecycle management projects including product end of life for earlier feature packs while ensuring customer zones are offloaded to the current supported feature packs. • Manage deployment execution functions including identifying clients for early deployment and limited availability testing, scheduling upgrades and managing customer communication. • Perform market analysis, strategize the scope and the vision of the project, ensure product vision and strategy aligns to the defined roadmap. Identify the products to be included in each feature pack release. • Manage reporting, provide statistical data and perform BI analysis. • Identify whether the issue is a bug and or if it is support related. Manage bug fixes by scheduling express releases for already released version. • Serve as a Customer Success Advisor. Engage different business teams to make sure that the customer’s issues are answered. Handle escalations.
Business Analyst – Migrations Business Advisor, Oracle America Inc (from July 2008 to October 2013)
• Configure and design the deployment software licensing model for clients, generating quotes and order schedules. • Deal strategizing with sales teams and other business partners. Providing consultation, business support and end-to-end communication to clients, sales teams and other business partners. • Structure contracts to create a win-win situation. • Provide technical expertise in migrating, product functionality mapping, licensing and pricing of Oracle products (Software, Hardware and Cloud SAAS). • Perform licensing audits and provide recommendations to adhere to licensing compliance. • Identify and provide justification for non-standard terms. • Manage projects; train, mentor, and delegate work across multiple geographies. Provide direction, guidance, mentoring and review the work of the migrations analysts. • Identify potential training issues and coordinate with internal teams to develop and deliver sales enablement tools (e.g. product & pricing FAQs, sales approval templates, etc.), mentor new hires. • Provide product training to sales on new releases. • Manage sales territories for migrations and handle priorities. • Review and analyze the operations of the contracts and business practices departments.
Business Practices Analyst – Deal Desk, Oracle India (Formerly with Hyperion) (from July 2006 to June 2008)
• Manage operational projects with international teams based in EMEA and APAC. • Gather requirements and analyze the opportunity with the internal business partners. • Engage in consultations with the clients, strategize the opportunity, set deadlines and deliverables. • Configure and design the deployment software model for the clients. • Provide end to end communication to the client and other internal business partners. • Address issues regarding product functionalities and mapping, migration concepts, software licensing, pricing of products, services, and maintenance. • Perform licensing audits and provide recommendations to adhere to licensing compliance. • Train, mentor, delegate and review the work of the project team.
Assistant Manager Operations – Debt Management, HSBC (from July 2005 to June 2006)
• Managed the operations of a credit card collections department which had a workforce of 120 people. • Had two direct reports and six dotted line reports. • Headed the quality, training, and complaints management teams for South India & East India. • Reported to the Regional Collections Manager in the centralized unit for South India & East India • Rolled out KPIs by setting up benchmark targets, identifying areas of improvement, and achieving the delinquency targets while ensuring SLAs were met. • Implemented R&R strategies to improve the efficiency and effectiveness of the department. • Recruited and maintained adequate manpower to action all accounts and make sure all procedures were adhered to. • Conducted workshops, trained the trainers and designed training material for new hires and for advanced training. • Conducted monthly department meetings and team building exercises, set up incentives schemes, and controlled the department’s annual budget.

Education

University of Madras (from September 1997 to May 2001)
B.E. in Electronics and Communications Engineering,
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Work experience

Food And Beverage Attendant (from April 2019 to October 2019)
Casual F&B attendant working within the array of outlets offered at Crown Melbourne in Australia. Types of jobs included; working as a barista, bartender, waiter, cocktail waiter and serving at large banquet events up to 1500pax. I specifically worked mainly within three outlets those included; The Mahogany Bar, Teak Room Bar and Crown Events and Conferencing. Within Mahogany and Teak, I was responsible for delivering exceptional service to VIP and VVIP patrons within the gaming room; handling and preparing food and drinks, delivering them with high level of professionalism, enforcing the strict Responsible Service of Alcohol and Responsible Gambling rules and regulations throughout Crown liaising with managers and supervisors, handling of cash and credit card payments and operating the MICROS POS system. Roles within banquets included delivering excellent table service to the patrons ensuring food and drinks are delivered according to clients requests, managing and delivering dietary requirements, setting up and packing down tables and crockery in a safe and timely manner.
Restaurant Server (from January 2018 to January 2019)
All rounded restaurant server at an award winning restaurant in Hong Kong. Delivering exceptional casual fine dining service with customer experience in focus, general setup and packdown maintaining top hygiene standards, specialis- ing in Japanese cuisine specifically Yakitori, pairing beverages from our extensive beverage menu full of Japanese Spirits, Wines, Sake, Beers and Cocktails. Managing sections seating up to 50 guests at once while holding and firing individual orders with and average of seven orders per person, flipping tables in a certain timeframe maximising covers while still providing exceptional service, Handling cash and credit card transactions, closing cheques and ensuring a balance total of the night.
Sailing Instructor (from June 2013 to August 2018)
Part time Dinghy Sailing Instructor at RHKYC. Teaching children (6-17 years old) and adults how to sail. Day to day work included delivering the sailing syllabus according to the RHKYC operations ensuring students pass the course with a good level of understanding of seamanship and safety, leading briefings to fellow instructors and assistant instructors on the lesson plan, safety points and the weather, setting up and packing down the coach boats, leading large classes with up to 40 students and managing multiple instructors.

Education

Hygienic Practices for Food Safety (from April 2019
Responsible Service Of Alcohol (from April 2019
High School (from July 2009 to May 2016)
BTEC Level 3 Business Diploma (Merit Merit) BTEC Level 3 Public Services Subsidiary Diploma (Pass) BTEC Level 3 Sports Subsidiary Diploma (Distinction)
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