PEOPLE

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My exceptional sales, business development, leadership, people skills and management experience will drive excellence, efficiency and quality outcomes for any company.

I am a professional with a passion for sales, customers and achieving exceptional customer service.

I am a person who is motivating, innovative, driven and strong, who get things done.

I have extensive commercial, government, energy sector, mining, industrial, agency, sales, marketing and management experience.

See what the customer will see, meet with me and I will show you why I am the best person for this position.

By understanding a customer’s ‘Expectation’, a tailored solution will provide ‘Excellence’ in customer service, achieve a high retention rate and create profitable growth. I know and understand customers.

Allow me to build strong relationships and I will grow our business.

You need someone with extensive skills and experience for this challenging role. A positive person with enthusiasm, passion, integrity, honesty and accountability. I will bring a fresh set of eyes, combined with exceptional sales knowledge and experience.

A successful sales person has the ability to develop and nurture long-term relationships, (internally and externally), with positive outcomes.

I am an experienced professional who will add value to any business.

Certificate IV in Frontline Management and Advanced Management Program at UWA Business School.

 You want a Relationship builder:
Successfully sourced new business as a BDM and Account Manager, while retaining strong and sustainable long-term relationships that adds value to existing customer’s business and improves their productivity.

 You need commercial / business focus exceeding customer expectations:
My clients will tell you I am efficient and organised, a helpful people person with superior follow-through, excellent at building rapport and fostering mutually beneficial relationships.

 You demand excellence in communication, planning and organisational skills:
I have exceptional people skills achieving the highest quality customer service. I have extensive experience in building solid pipeline opportunities and bringing them to fruition.

 You will get a great negotiator with proficient computer skills:
I source, discover and negotiate successful client outcomes in an organized and efficient manner. Utilising advanced computer, CRM and analytical skills.

You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavours.

I look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience.

Your time and consideration is appreciated.

Yours sincerely

Michael Wake

Work experience

Sales Manager - Stanley Black & Decker (from April 2018 to October 2018)
Accountabilities: • Manage the Sales Team to develop customer specific programs and promotions. • Confident, assertive and a clear communicator to drive sales and positive customer outcomes. • Providing solutions to clients through an understanding of their needs • Managing current relationships and increasing sales through regular meetings and communication and constant research about their business • Build new lines of business • Increase market share as per strategy of the company • Pitching sales in a highly professional and motivated manner • Monitoring delivery & selling dates for Sales Campaigns • Be an ambassador for the product • Target & results driven to exceed budget and margin goals Reason for leaving: Due to a Restructure my position was made redundant.

Education

Certificate IV in Frontline Management
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Work experience

Customer Service Officer (from October 2017 to March 2018)
• Professional customer service and ensuring all enquiries were tended to and answered • Managing large amounts of inbound and outbound calls in a timely manner • Following company “scripts” when handling different topics • Identifying customers’ needs, clarify information, research every issue and providing solutions • Build sustainable relationships and engage customers by taking the extra mile • Keep records of all conversations in our database in a comprehensible way • Meet personal/team qualitative and quantitative targets • Taking necessary details from customers and filling into company software • Recording data of the customer into files, arranging them and updating when required • Responsible for preparing loan worksheet • Safe cash management and updating of teller reports • Answering and making marketing calls on a regular basis • Advance use of MS Office Suites
Assistant Manager (from January 2013 to September 2017)
• Responsible for daily store administration duties and maintaining a strong customer focus • Accurately place and receive weekly/daily stock orders from suppliers and vendors by cut off time • Created and updated staff, inventory and invoice records on the internal electronic database as and when required • Generated staff schedules and updated the resource calendar to ensure smooth business operations • Administered time sheet for the staff and generated labour report on daily basis • Management of procurement of various resources, both for the off-the-shelf products and contractual services • Maintained the facilities in the store in great working condition and ensured that all the tools and equipment were in a clean working condition at all times • Managed and processed invoices from vendors and suppliers and resolved any reconciliation issues • Handled and processed petty cash receipts for the store using MS Excel • Actively liaised with all contractors for maintenance and delivery issues • Resolved client’s issues within set timeframes utilising company’s standards, policies and procedures • Developed and documented quarterly and annual operation plans and budgets utilising MS Excel and Word

Education

Bachelor of Nursing (from March 2018
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Work experience

Cleaner (from January 2018 to May 2018)
House cleaning

Education

Aged care as and community service certificate 2
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“Hello, I am Shaun O'Bryan! I am a results-oriented and award-winning professional with substantial experience in business management and hospitality/hotel operations administration. I am proficient in preparing and maintaining consistent and realistic business plans and control structures, monitoring service quality, and developing all training and standard operating procedures. I am expert at managing overall business operations, including customer experience, employee engagement, and financial performance administration, f&b, onsite reservations and revenue management, engineering, and recreation activities according to company policies and standards. I am skilled in analysing overall guest satisfaction levels, identifying areas of intervention for quick-win and long-term benefits, and conducting regular audits to ensure/enforce compliance with company policies and procedures.

While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved!”
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Work experience

pick packer (from September 2015 to October 2018)
PICKING PACKING , LABELLING, COUNTING, CLEANING, FILLING THE STOCK, DATA ENTRY
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My Name is Sandra
I have worked in Pick Packing factories most of my life , I do enjoy it .
I am always on time or early. I am also a team worker.

Work experience

Plasbox Manufactoring (from August 2017 to March 2018)
Pick Packing, General duties of the warehouse , teaching others.

Other

Worked at Nutrimetics for 5 year 2000 to 2005 , worked at plasbox last year till march of this year.
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Work experience

Logistics Administration Specialist (BP AUSTRALIA) (from November 2013 to August 2018)
Administered all aspects of post event reconciliation for commercial, retail and aviation customers. Subject Matter Expert for Trip Reconciliation and accountable for developing procedures for continuous improvement
Senior Hired Cartage Consultant (from July 2010 to November 2013)
Investigate all suspense items for Hired Cartage and requested rates from 3PL's to ensure that the correct cartage rate was applied. Supervised new staff members to ensure correct processes are applied. Resolving all enquiries submitted by our vendors

Education

Certificate in Business Studies, Massey University (from February 2004 to June 2004)
Principles of Macroeconomics, Introductory Accounting and Fundamentals of Finance and Property
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Work experience

Construction Architect at Leighton -Mayfield (from September 2011 to July 2015)
• Prepared sets of shop drawings and detailed construction documents for mobile switchroom buildings in compliance with AS/NZ Standards, BCA and safety in design. • Prepared standard / general construction details. • Coordinated building utilities like air conditioning and fire services. • Prepared architectural CADD standards and library. • Was responsible for CADD standards checking against requirements of client standards.
Project Architect at K&A (from February 2009 to April 2011)
• Participated in the design development of preliminary designs through to the delivery of construction documents to comply with civil defense requirements and IBC standards. • Participated in the coordination of different disciplines to achieve structural, MEP and electric systems’ requirements. • Provided technical support for junior team members working on drawings’ fine tuning. • Prepared graphics’ manual for the company's branch in Cairo. • Provided technical support for the main contractors, inspected construction works and prepared follow-up reports. • Revised subcontractors’ shop drawings prior to final approval, prepared design review as well as interface meetings.
Architect at Misrconsult (from October 2006 to September 2008)
• Participated in the design development of concept designs in compliance with civil defense regulations, IBC standards and NFPA 101. • Participated in preparing projects’ preliminary reports and schematics. • Proposed finishing materials and furnishing layouts for health care projects’ facilities in accordance with VA standers and medical facilities’ consultant requirements. • Checked architectural packages prior to consultant revision. • Coordinated with structural, MEP and electric departments to resolve clashes through study sections and superimposed layouts. • Participated in developing graphic manual to comply with AIA graphic standards. • Participated in developing architectural library in accordance with features in AutoCAD advanced features dynamic blocks and annotative scales.

Education

Master of Architecture (from July 2015 to March 2018)
Improved my design skills & research skills and got myself prepared to ongoing learning.
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