PEOPLE

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Our team are specifically trained to be able to help you create the bathroom you’ve always wanted. Whether this is just updating a tired old bathroom, or a doing a complete redesign and renovation, we can help you achieve it.
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Work experience

Financial Market/Products Specialist - Refinitv (The Financial and Risk business of Thomson Reuters) (from October 2018
Provide Second-level support and serve as the client advocate in assisting in their needs regarding advanced analytical financial products and content queries. Key Responsibilities • Maintain a high level of knowledge on the financial products and markets supported • Delight our customers in using Thomson Reuters financial data and applications • Work directly with customers to provide the resolution for the escalated queries from the frontline. • Act as a liaison between Service, Sales, and the client, and be an advocate for the client's needs • Analyse various reports to look for opportunities to improve client experience and drive client satisfaction. • Build and maintain relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner.
Financial Market/Products Specialist - Thomson Reuters Australia Pty. Ltd. (from September 2013 to October 2018)
Provide Second-level support and serve as the client advocate in assisting in their needs regarding advanced analytical financial products and content queries. Key Responsibilities • Maintain a high level of knowledge on the financial products and markets supported • Delight our customers in using Thomson Reuters financial data and applications • Work directly with customers to provide the resolution for the escalated queries from the frontline. • Act as a liaison between Service, Sales, and the client, and be an advocate for the client's needs • Analyse various reports to look for opportunities to improve client experience and drive client satisfaction. • Build and maintain relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner. Achievements • Track record of high survey result of client • Completed internal fixed income market top level exam
Deputy Team Leader of Japan Data &Application team -Thomson Reuters Australia Pty. Ltd. (from October 2008 to September 2013)
Senior level customer support agent and being a role model for the team, lead by example and motivate the team to always aspire in delivering higher standards Key Responsibilities • Handling enquiries calls and emails from client’s financial data and functionality of applications. • Saving call record in CRM • Mentoring new starters (including graduate scheme staff) • Language coaching and call evaluations • Allocation of shifts and scheduling training sessions Achievements • Track record of highest survey result of client • Nominated to participate the High Potential Plan Program • Candidate of New Generation Leadership program and learnt management and workforce management
Customer Support Executive Japan Data &Application -Thomson Reuters Australia Pty. Ltd. (from February 2006 to October 2008)
Customer support agent. Handling enquiries calls and emails from client’s financial data and functionality of applications.
Order Management - ORACLE Australia Pty.Ltd (from September 2005 to February 2006)
Checking all official documents to be ready to renew the existing contract for all accounts held in Japan.

Education

Bachelor of Education - Osaka Kyoiku University
Education - Teacher
Telecommunications (Call Centres) Certificate Level 3, NSW Department of Education and Training
Telecommunications (Call Centres) service
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Work experience

Fitter Machinist (from January 2001 to August 2008)
Machine shop Fitter Machinist to tradesman
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Work experience

Industrial Designer (from July 2016 to March 2019)
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I am writing to express my interest in any suitable career opportunity in Australia



I have around 12+ years of experience to work in diverse mining and mineral operations and currently, working with process & commissioning department in FLSmidth Pvt Limited , Chennai , India



I completed my Bachelor of Technology in chemical engineering from Anna university passed out in the year 2007.



I have international commissioning experience of commissioning mining Plant in Russia and Denmark and I was trained in USA FLSmidth office in design engineering for 2 years



My Main area of expertise in Pyro systems like rotary lime kiln, Pet-coke calcination, metallurgical coke calcination and high reactivity lime calcination for steel plants and lime mud clari-disc filtration for pulp and paper industries,Solid-Liquid Separation like thickener, clarifier and flotation. In addition Iron ore drying, Copper beneficiation, Gold beneficiation, Base Metals and Metallurgical Coke



I have completed METSIM simulation course and smart plant P&ID administration course from Inter-graph UK , in addition to principles of chemicals engineering from Indian Institute of Technology, madras



I have completed my yellow belt in LEAN course and implemented in going projects by reducing man-hours and value engineering



In support of my qualifications, I am attaching my Resume along with certificates.



I'd greatly appreciate hearing from you. Thank you very much for your kind consideration,





Sincerely,

Vignesh Palaniappan



India , chennai



Mobile no *****33 + click to reveal

Work experience

Deputy Manager -Process engineering and Commissioning (from June 2007 to March 2019)

Education

Bachelor of Technology in chemical engineering (from April 2003 to May 2007)
Chemical engineering
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Work experience

Acting Physician (from March 2012 to March 2019)
Daily ward round, Clinics 3 per week, Procedures like lumbar puncture, knee joint aspiration, femoral line insertion, insertion of IV line, Liver biopsy, presentation at clinical meeting, Teaching sessions and Health education.
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Work experience

Hardware Engineer (from May 2010 to March 2019)
Design, qualification test and lifecycle management of the products under various portfolios such as: • Self-Checkout Counters • Barcode Scanners • Point of Sales • Secured Devices for ATMs • PC cores and Displays for ATMs
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ABOUT LIFESTYLE SEED

HI My name is Ana, I am a business owner and a mum proudly positioned in personal development and success coaching industry. We offer a world class income opportunity & award winning Personal Development courses to men and women in more than 100 countries around the world.

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