Work experience
IT Help Desk(Intern)
(from March 2019 to March 2019)
Troubleshooting Hardware and Software Issues in Moonee Valley City Council
Web Analyst
(from June 2016 to May 2017)
To optimise the result obtained from the Bing search engine
Business Analyst
(from June 2016 to June 2016)
Worked closely with IT team and prepared the Business Required Document and Functional Required Document in Telstra
Office Assistant and Officer Superviser
(from December 2008 to April 2015)
Prepared the Council documents, maintained the reports and employee database
Education
Bachelor's in Computer Science
(from June 2005 to June 2008)
Major in Software Engineering
I’m a Mechanical Engineering Graduate and an Australian permanent resident with over 12 months experience as an Engineering Research Assistant at Deakin University. I specialise in Industrial Design, Product Development, and Advanced Manufacturing and have strong skills in CAD (Solidworks, NX, AutoCAD), FEA, and mechanical subsystems such as hydraulics, pneumatics, HVAC and Material sciences. I have worked on multi-disciplinary projects such as Development of class 1 and class 2 medical devices based on user-specific data, Design and fabrication of an ATV and a hybrid drivetrain mechanism for solar powered trikes. I have experience in Design consulting, process development and business administration and have successfully delivered projects for clients such as the University of Adelaide and Fusetec Australia with adherence to Australian standards and codes of practice such as AS 1100.*****92 + click to reveal and ISO/ASTM 52900 for Engineering design and Additive manufacturing. I hold a Master of Engineering from Deakin University, Australia.
Work experience
Research Assistant
(from October 2017
Assisting the research team on additive manufacturing and reverse engineering of medical devices with complex designs, lattice structures and multi-material design configurations which included prosthesis, orthotics and craniofacial implants.
Investigating on “User experience evaluation of a 3D printed reconstruction of an eastern blue-tongued lizard skin” to create prototypes which can be used in educational and recreational institutions and “The impact of understanding of physical laws on creativity among engineering students” to develop interactive and innovative teaching strategies.
Mastering CAD model acquisition using 3D scanners and DICOM data from medical imaging devices to advance surgical planning and treatment which included Midurethral retropubic sling procedure.
Applying ASTM E-1316/2033/2339/2699 standards for computed radiography, digital imaging and non-destructive evaluation and adhering to comply with ISO 8887-1, ASTM E1316, ISO/ASTM 52900/52903-2/52910/52921 standards for terminology, specifications, design methodology, NDT and examination of 3D printed products.
Conducting mechanical testing of materials such as Nylon, ABS, Laywood and Gypsum in accordance with ASTM D790 and ISO 178 standards and projecting the behaviour of materials under different load conditions.
Conducting risk assessments in 3D scanning using light emitting photogrammetry and laser devices in research proceedings and devising solutions to mitigate risk and improve functionality.
Administrator
(from October 2014 to July 2018)
Coordinating with a team of 40 healthcare support staff to deliver quality customer service with best practices.
Creating a streamlined process for staff rosters, timesheets and leave applications by introducing roster and staff management software.
Developing training material for incident management, OH&S, confidentiality, privacy and data security.
Developing a centralized information index of all clients, available across all locations within the organization by creating a shared searchable excel spreadsheet with contacts and services directory.
Managing the organization’s assets and equipment by introducing log sheets, periodic inspections and preventative maintenance to help optimize performance.
Providing technical support and developed the company’s website for staff and clients to support learning and access information across various aspects of healthcare, general practice and policy regulations.
Intern
(from May 2012 to July 2012)
• Have had hands-on experience of building central body of Sikorsky S92 helicopter prominently used in US Military.
• Learned operation and control of heavy duty pneumatic machines and tools used in aircraft and ship manufacturing industries.
• Learned various aspects and considerations of manufacturing industries in minimising FOD and advancing safety and technology.
• Studied standard fire safety evacuation techniques and critical behavioural traits in case of an unanticipated event.
Education
Master of Engineering
(from July 2014 to June 2016)
Masters in Mechanical Engineering - Specialised in additive manufacturing, reverse engineering, product development, FEA analysis and R&D
Masters in Project Management - Specialised in engineering project management and managing technology & innovation.
Work experience
Collections Officer
(from June 2018 to March 2019)
• Taking both outbound and inbound calls for four different clients
• Actively listening to customers to negotiate the best outcome for them and the client
• Building rapport with customers to maintain the company and client brand
• Adhering to strict ACCC and company guidelines
• Actively working towards my monthly KPI’s
• Ensuring that I am meeting the quality standards set by Recoveriescorp for every call
• Handling any objections that the customer may present
• Daily admin work to maintain accurate file notes of the call
• Communicating with my leaders when there is an escalation or if I need help in developing my skills
• Working within the team to support and motivate each other
Front of House Staff Member
(from February 2018 to June 2018)
• Working within a team to ensure the smooth running of the night
• Addressing large group of guests when required
• Ensuring that the guest is highly satisfied with their experience and finding solutions when they are not
• Adhering to ‘Food and Desire’ company policies and regulations
• Working to the time limits of the event and anticipating what will need to be done
• Maintaining personal cleanliness as well as the presentation of the dining area
Team Leader
(from November 2014 to February 2018)
• Communicating with colleagues and management
• Handling cash and daily banking
• Cleaning during and after service
• Serving customers
• Opening and closing the store
• Completing the daily handover and filling out the necessary documents
• Ensuring the store is ready for customers and kept at a high standard
• Organising my team by assigning roles for the shift
• Delegating work
• Ensuring that the food served is of a high quality and is presentable
• Ordering stock to par levels
Education
Graduate Certificate of Human Resource Management
(from January 2019 to September 2019)
The crucial skills to be successful member of the Human Resources team, the different components that make up an organisation and how they can be analysed. I will be undertaking Employment Law and Key Concepts in Human Resource Management later on in the year.
Graduate Diploma of Business
(from March 2018 to November 2018)
I learnt how management can be crucial to the success of a business, the crucial operations necessary to operate and that the people of the business is what makes the it unique.
Other
I am a member of the Australian Human Resource Institute (AHRI) and volunteered at the annual convention in 2018. I am a member of my company's Engagement Committee that aims to improve employee engagement.
Work experience
Internship – Project Manager for Investment Readiness
(from November 2018 to February 2019)
Responsibilities included:
− Program Coordination of Investment Readiness
− Review of Pitch Deck & Business Plan
− General Administration
− Impact Investing Grant Facilitation
Codirector
(from May 2017 to August 2018)
Responsibilities included:
− Project Administration
− General Administration
− Quarterly Newsletter Publication
− Social Media & Events
Education
Masters of Business
(from February 2018 to December 2019)
Coursework including but not limited to:
− Financial Modelling & Management
− Organisational Culture & Leadership Studies
− Entrepreneurship & Social Enterprise
Bachelor of Science
(from March 2014 to June 2017)
Work experience
Assistant Consultant at Tata Consultancy Services, India
(from August 2014
• Analyzed the business use cases, designed and developed the application.
• Analyzing the defects reported in varies testing phases, including production and help team to make necessary code changes.
• Conducting code and document reviews to make sure the deliverables adhere to the agreed standards and guidelines.
• Interacting with Customer at onsite and co-coordinating with offshore team to clears defects.
• Mentoring and leading the technical team in the development, production launch and maintenance phases of the application at the customer side.
• Leading and mentoring the development team technically and professionally.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Systems Analyst at UST Global, India
(from August 2013 to August 2014)
• Analyzed the business use cases, designed and developed the application.
• Analyzing the defects reported in varies testing phases, including production and help team to make necessary code changes.
• Conducting code and document reviews to make sure the deliverables adhere to the agreed standards and guidelines.
• Interacting with Customer at onsite and co-coordinating with offshore team to clears defects.
• Mentoring and leading the technical team in the development, production launch and maintenance phases of the application at the customer side.
• Leading and mentoring the development team technically and professionally.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Senior Software Engineer at IBS Software Services, India
(from December 2012 to July 2013)
• Analyzed the business use cases, developed the application.
• Analyzing the defects reported in varies testing phases, including production and help team to make necessary code changes.
• Conducting code and document reviews to make sure the deliverables adhere to the agreed standards and guidelines.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Senior Software Engineer at Accenture, India
(from August 2010 to December 2012)
• Analyzed the business use cases, developed the application.
• Analyzing the defects reported in varies testing phases, including production and help team to make necessary code changes.
• Conducting code and document reviews to make sure the deliverables adhere to the agreed standards and guidelines.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Software Engineer at Speridian Technologies, India
(from May 2009 to August 2010)
• Analyzed the business use cases, developed the application.
• Analyzing the defects reported in varies testing phases, including production and help team to make necessary code changes.
• Conducting code and document reviews to make sure the deliverables adhere to the agreed standards and guidelines.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Software Engineer at EcommIT Labs Private Limited, India
(from October 2006 to May 2009)
• Analyzed the business use cases, developed the application.
• Writing JUnits and checking the code coverage.
• Code review using checkstyle, Sonar, and manual checks.
Education
MCA- Master of Computer Applicatios from Anna University
(from June 2003 to June 2006)
Computers
Work experience
Senior Technical Consultant
(from February 2018 to March 2019)
Currently working as Solution Designer/Senior Software Engineer for SENCILO Product Development which is a digital process Automation solution for businesses.
Designed and Developed APIs and business services and integrated with BPM processes.
Responsible for Requirement gathering and analysis, design, development, reviews, SCM and technical documentation.
Worked at client site for Suncorp bank for Business Improvement Program.
Principal Consultant
(from September 2008 to November 2017)
Played multiple roles like Delivery Lead, Technical Lead, Implementation Specialist, Senior Software Engineer.
Design and development of Enterprise software applications to provide solutions for Financial Institutions.
Responsible for Requirement gathering and analysis, design, development, reviews, SCM and technical documentation.
Worked in client facing projects and implemented Solutions at client site.
Education
Bachelor of Technology
(from August 2004 to June 2008)
Majored in Electronics Engineering
Other
Parul Kulshrestha
41 Gotha Street
Brisbane, QLD, 4006
21st March, 2019
Luke Singleton
Needu Australia Pty Ltd
Sydney, NSW
Dear Luke
I am writing to apply for the position of Senior Technical Consultant - Financial Services, posted on LinkedIn.
I have 10+ years of extensive IT experience in Banking and finance domain, designing Java/JEE based Enterprise Applications with scalable, secure and robust frameworks, implementing financial solutions in Enterprise environment for regional and global customers (Banks).
BFSI domain has always been a turf for technological innovations. Banks have to constantly reinvent ways to offer better customer value and this has largely been made possible by Technology evolution. Working in this technologically disruptive domain for a decade has provided me with first hand working experience of best coding practices and principles, software architectures, design & Integration patterns, frameworks like Spring, Microservices, Domain Driven Design and Service Oriented Architectures.
One of my projects required enabling bank to deliver digital capabilities for its customer (end user). With industry moving rapidly towards Apps on electronic devices, Banking APIs have become latest trend in market. I have designed Java based webservices, APIs and Microservices and ensured security of the application through secure coding techniques including OWASP Top10.
While working as a consultant for Oracle, I have had opportunities to work on multiple digital transformation projects for Banks across the globe, leading implementation and development teams distributed across multiple locations.
Each such project posed very different challenges every time - different business, compliance and regulatory requirements, different customer expectations, different project execution methodology, different team structures, and of course different project timelines.
Being involved in such varied projects has enriched my experience in handling technological challenges, in leadership and team management skills, in time management, stakeholder management, project delivery and execution skills.
I also understand the importance of open communication. I’ve found that being able to express concerns, identify roadblocks and discuss alternative solutions with colleagues of varying technical backgrounds has been invaluable in my professional development.
I have managed client (financial Institutions) engagements at site, collaborated with different teams within Bank, analyzed client requirements, discussed with Business owners and Business Analysts to understand pain points, thus was able to deliver quality solutions.
I believe that my varied customer experience, technical and interpersonal skills make me a competitive candidate to be considered for the job.
Please do have a glance at my resume for details about my skills and project experiences.
I welcome the opportunity to speak with you about this position and how my experience could help your organisation achieve its goals.
Thank you for your time and consideration. I look forward to hearing from you.
Yours Sincerely
Parul Kulshrestha
0426207958
mail2parulk@gmail.com
Our team are specifically trained to be able to help you create the bathroom you’ve always wanted. Whether this is just updating a tired old bathroom, or a doing a complete redesign and renovation, we can help you achieve it.
Work experience
Financial Market/Products Specialist - Refinitv (The Financial and Risk business of Thomson Reuters)
(from October 2018
Provide Second-level support and serve as the client advocate in assisting in their needs regarding advanced analytical financial products and content queries.
Key Responsibilities
• Maintain a high level of knowledge on the financial products and markets supported
• Delight our customers in using Thomson Reuters financial data and applications
• Work directly with customers to provide the resolution for the escalated queries from the frontline.
• Act as a liaison between Service, Sales, and the client, and be an advocate for the client's needs
• Analyse various reports to look for opportunities to improve client experience and drive client satisfaction.
• Build and maintain relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner.
Financial Market/Products Specialist - Thomson Reuters Australia Pty. Ltd.
(from September 2013 to October 2018)
Provide Second-level support and serve as the client advocate in assisting in their needs regarding advanced analytical financial products and content queries.
Key Responsibilities
• Maintain a high level of knowledge on the financial products and markets supported
• Delight our customers in using Thomson Reuters financial data and applications
• Work directly with customers to provide the resolution for the escalated queries from the frontline.
• Act as a liaison between Service, Sales, and the client, and be an advocate for the client's needs
• Analyse various reports to look for opportunities to improve client experience and drive client satisfaction.
• Build and maintain relationships with other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner.
Achievements
• Track record of high survey result of client
• Completed internal fixed income market top level exam
Deputy Team Leader of Japan Data &Application team -Thomson Reuters Australia Pty. Ltd.
(from October 2008 to September 2013)
Senior level customer support agent and being a role model for the team, lead by example and motivate the team to always aspire in delivering higher standards
Key Responsibilities
• Handling enquiries calls and emails from client’s financial data and functionality of applications.
• Saving call record in CRM
• Mentoring new starters (including graduate scheme staff)
• Language coaching and call evaluations
• Allocation of shifts and scheduling training sessions
Achievements
• Track record of highest survey result of client
• Nominated to participate the High Potential Plan Program
• Candidate of New Generation Leadership program and learnt management and workforce management
Customer Support Executive Japan Data &Application -Thomson Reuters Australia Pty. Ltd.
(from February 2006 to October 2008)
Customer support agent. Handling enquiries calls and emails from client’s financial data and functionality of applications.
Order Management - ORACLE Australia Pty.Ltd
(from September 2005 to February 2006)
Checking all official documents to be ready to renew the existing contract for all accounts held in Japan.
Education
Bachelor of Education - Osaka Kyoiku University
Education - Teacher
Telecommunications (Call Centres) Certificate Level 3, NSW Department of Education and Training
Telecommunications (Call Centres) service
Work experience
Fitter Machinist
(from January 2001 to August 2008)
Machine shop Fitter Machinist to tradesman
Work experience
Industrial Designer
(from July 2016 to March 2019)
