PEOPLE

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Qxazydr5zxsvlw0biam9

Work experience

Account Manager (from March 2016 to October 2019)
 Manage & develop effective relationships with key customers to achieve long term growth & retention,  Respond & draft responses for RFPs, RFQs, RFIs & Tenders,  Manage key accounts, namely: SGS, ALS Global, Bureau Veritas  Generate business with existing portfolio of accounts & new customers and through cold calling, up & cross selling,  Provide excellent customer service excellence, engage positively with customers, renew contracts, draft annual price reviews,  Contribute to the development of strategies, sales campaigns and tactics to maximise revenues and profitability,  Act as the first point of contact for commercial issues, conflict resolution,  Daily management of the CRM – Salesforce.
Customer Contracts Manager (from October 2005 to April 2015)
 Manage & lead the Contracts Department,  Manage contracts in accordance with ABB policies & procedures,  Review contract terms & conditions, identify & mitigate risks,  Ensure contract compliance, e.g. meeting obligations, policy, T & Cs, deadlines, payment terms, deliverables,  Reconciliation of discrepant contract invoices,  Communicate & present information to stakeholders related to contracts,  Daily monitoring and control of contracts, ensuring KPIs are met or on track to be met, implement corrective action where necessary on according to company policy & procedures,  Contribute to the development of strategies to reduce costs, improve efficiencies and source low cost materials from SE Asia,  Manage relationships with key accounts and suppliers,  Project & tender based sales, Solution selling, Cross and Up selling, Meet revenue & EBIT targets,  Provide customer service excellence,  Act as the first point of contact for contract related matters, e.g. complaints, variations,  Draft and submit project management reports plus internal performance reports: budget, forecast, variances to management.

Education

Bachelor of Arts Degree (from February 1987 to December 1991)
Business Economics Industrial Psychology (Organisational Behaviour) Labour Law Economics Money & Banking Economic History Public Administration Philosophy Sociology
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Work experience

Carer (from February 2020 to March 2020)
Assisted with activities of daily living eg showering,toileting, bed bathing, meal preparation, cleaning. Use of hoist, lifter, bed pan, slide sheets,

Education

Arc training (from September 2019 to March 2020)
Certificate iii in individual support in (ageing)
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Work experience

McDonalds - Customer Service Attendant (from July 2015
- Provide customer service - Drive Thru - Counter - Customer meal preparation - Upsold food items to customers
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Work experience

Teacher (from June 2017 to January 2020)
I teach English language

Education

Mass communication (from November 2015 to November 2019)
I have bsc in mass communication
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Work experience

Senior Service Manager (from April 2008 to March 2020)
Taking care of after sales service of Toyota Brand new customer. 12 years experience in automotive service and presently 250 + manpower are working in my team.

Education

B.Sc in Mechanical Engineering (from March 2002 to September 2007)
4 years course of Bachelor degree in Engineering

Other

I have attended in so many Toyota's training and Seminar in last 12 years. Please see the CV in details.
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Qxazydr5zxsvlw0biam9

Work experience

Please see my resume
See resume for details of experiences and education

Education

Please see my resume for education details
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