PEOPLE

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Expert in Cleaning

Work experience

Cleaning (from November 2011 to January 2018)
All around cleaning
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We are an Australian company that has been in the electronic retail sector for over 26 years!
Our range mainly consists of electrical consumer products, homewares, and textiles and We offer exclusive deals and unbeatable prices for a wide range of products, with FREE & Fast Delivery. Visit our Online Store bestbuy.com.au & Shop Now!

https://bestbuy.com.au/
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Lubricon is an Australian owned and operated company supplying a complete range of superior quality lubricants. We have a complete range of workshop and lubrication equipment making us a unique one-stop supplier to our customers.

https://www.lubricon.com.au/

To Connect with “Lubricon” click on this Social Link:

Facebook: https://www.facebook.com/Lubricon/

Phone No.: *****22 + click to reveal / *****64 + click to reveal

Fax No.: *****81 + click to reveal

Address: 42 Horne Street, Hoppers Crossing VIC 3029

Business Email: *****@lubricon.com.au + click to reveal

Business ABN No.: *****36 + click to reveal

Working Hours:

Monday: 9am–4pm

Tuesday: 9am–4pm

Wednesday: 9am–4pm

Thursday: 9am–4pm

Friday: 9am–4pm

Saturday: Closed

Sunday: Closed
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Work experience

SAP Basis Administrator (from February 2017 to March 2019)
Sub Lead: Helps the team by assisting them for any issues, in charge of the team when the lead is on PTO. Handles escalations and team concerns/inquiry. Makes sure that all deliverables are performed correctly SAP Basis Support: In charge of the system's monitoring, performance tuning, upgrades, maintenance, patch installation, problem analysis and resolution
SAP Basis/Security Administrator (from October 2013 to March 2016)
SAP BASIS support: Performance monitoring, tuning, problem analysis and resolution, SAP notes implementation, SAP transport management system, printer setup and configurations, Linux commands, etc. SAP BASIS implementation: Installation of diagnostic agents, Support Package upgrade, Kernel upgrade SAP Security support: User Creation, Password reset, role maintenance, organizational structure mapping, authorization maintenance.

Education

Certificate IV in Cyber Security (from July 2019
Cyber Security Basics and essential knowledge in the IT industry, different types of attacks and how to prevent and solve them
SAP Basis and Security Training (from May 2014 to May 2014)
What are the roles and responsibilities of being a basis and a security consultant, how to create user, roles, and authorizations, password reset, installing and upgrading the SAP system.
Bachelor of Science in Computer Science major in Instructional Systems Technology (from May 2008 to June 2013)
I learned how to program using different languages, create SQL queries, create instructional videos, identify different computer hardware, computer networking.
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Work experience

Truck driver
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Work experience

User Experience Engineering - Associate Manager (from March 2016 to August 2019)
UX Strategist - Senior Project Manager (from November 2011 to February 2016)
Manager - Client Services (from May 2010 to November 2011)
Senior Client Servicing Executive (from January 2008 to April 2010)
Executive - Creative (from November 2005 to August 2007)

Education

Bachelor degree in Visual Communication (from August 2002 to April 2005)

Other

Certified User Analyst by Human Factors International
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Front End Developer in JAVA with 8.5 years of experience
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Work experience

Customer Service Executive-Technical (from January 2012 to August 2019)
Refinitiv [Formerly known as Thomson Reuters] (In Australia) 2012 – Now Help client queries including application issue and networking issue and, find a solution to solve the issue by using phone, email or remote session. Key Responsibilities: • Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction. • Provide technical support for problem resolution, including narrow downing and reproduction of customer issues. • Interact with clients, second level team and network teams. • Logging and classifying all calls and requests for assistance in the customer relationship management system. • Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur. • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry. • Accept additional projects or areas of responsibility that will improve the team’s performance. Achievements: • Achieved targets presented by the company every time. • Received customer service awards based on customer satisfaction survey result such as Gold Prize Above & Beyond and, Wow Completion. • Shared email templates that I created for resolution for issues. This ease and shorten troubleshooting time for team members. • Contributed several projects for improving our services and team performance, this resulted to lead success result (Such as building up and maintaining a team information sharing portal site and call quality competition that I as a committee member evaluated agent's client enquiry calls and provided feedbacks to agents weekly). • Trained and mentored new employees. • Knowledge transfer for relocation of call centre. Main Products: • Thomson Reuters Eikon - Financial information application • FX Trading - Foreign exchange trading application
Advertising Agency Sales/Planning Manager (from May 1997 to December 2003)
Daiichi Hansoku Kikaku Inc. (In Japan) 1997 - 2003 Find new clients and retain clients, at the same time create marketing plans and implement them especially trade sales promotions and consumer sales promotions. Key Responsibilities: • Retention of existing clients and expand sales from existing clients. • Make and present marketing plans suggesting strategies of developing market share of clients and, penetrating products of clients to consumers in current business environment. • Analyse consumer and market trends, and visit clients to present them for further proposal. • Manage marketing crews of up to 100 staff during product campaigns or marketing strategy plans. • Report and adjust progresses of marketing plans. Achievements: • Constantly achieved targets of sales and expanded sales of existing customers. • Expanded from small sales to the company's largest sales by developing customer relationship regularly and creating connection with customers organizational hierarchy (key person). • Achieved historically the highest individual annual turnover within the company (this company was established around 30 years ago at the time). • Risk management went smoothly with advance preparations. • Complaint management went smoothly with providing reports and prevention plans. • Became a key person to communicate with partner companies by warm-hearted, detailed and speedy communication.

Education

Bachelor (from April 1993 to March 1997)
Economics
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