PEOPLE

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DOMINIC MAXWELL

My names Dominic Maxwell and I come from the UK. I'm currently residing in Melbourne (Docklands) on a working holiday visa (417) with full working rights. I have experience in Administrative/Data Processing, 1st line support, Cleaning and Retail sales positions. I hold a Bachelors Degree from Teesside University and I'm a native English Speaker.

Work experience

Admin/Data Processor (from December 2016 to January 2018)
• Effective data entry of applications in accordance to RPA guidance • Assessed clients applications to determine the grant amount they are entitled to • Carried out investigations into fraudulent claims and judged final outcomes • Supported clients via phone meetings and cultivated rapport • Maintained fast and accurate correspondence with farmers via post & e-mail • Moved to various teams to and adapted quickly to new job roles within RPA • Quickly developed a full working knowledge of all bespoke RPA software
1st line IT Support Partner (from February 2016 to November 2016)
• Trained to set up printers remotely and to troubleshoot via the GUI • Used remote connection to establish correct troubleshooting procedures • Provided support with Cisco mobility client troubleshooting • Trained to use Active Directory and the associated security groups • Comfortably able to assist with 1st line Microsoft troubleshooting • Trusted to securely handle personal information including criminal convictions and support worker information • Able to take on high influx of calls when under the new company restructure
Sales Assistant (from January 2015 to February 2016)
• Provided excellent customer service working on the tills and assisting customers on the shop floor during the busy Christmas period. • Learned extensive product knowledge to help with recommendations. • Organised and maintained stock and deliveries in the store room. • Worked as part of a team dealing with deliveries.

Education

Teesside University (from September 2013 to September 2016)
Games design and production
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Hey there, I am Susan Baker. I am based in Banora Point NSW. Thank you for looking at my profile - Susan
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I am looking for Permanent Part time Office work 2 or 3 days per week. I am flexible with days and hours to suit position. I have over 10 years experience in Administration and Accounts Receivable and I am willing to do any training for a specific role.
Please see attached CV for demonstrated skills and extensive experience.

Work experience

Administration / Debtors Clerk (from March 2010 to August 2016)
I worked 3 days per week in both Administration and Debtors Clerk Role. It was my responsibility to recover Accounts from the 300 + customers. Along with Reception duties, filing, answering phone, taking orders, bank reconciliation, cash handling and eftpos transactions, document control are just some of my skills. Please see attached CV for details.

Education

Certificate III of Business Office Skills (from January 2000 to December 2000)
Central Tafe Balga

Other

2004 - Certificate III in Business Legal Administration
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With over 20 years’ experience in a variety of administrative roles with different organisations and industries, I am able to bring a wealth of knowledge and skills to your business. My practical skills and abilities are finely tuned, tempered with excellent communication and interpersonal skills. I am accurate, conscientious and take a mature approach to my work. Professionally presented and able to work as a key player within your team.

Work experience

Transcriber (from March 2017
 Accurately transcribing police interviews using the Olympus Dictation Management System Transcription Module software
Administration Assistant
 Typing of journal articles, books, chapters, monographs, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Preparation of PowerPoint presentations for national and international conferences  Email correspondence  Raising invoices through Oracle PeopleSoft Enterprise software  Creating and finalising invoices  Uploading receipts into Fraedom for travel and entertainment expenses  Processing reimbursements through the Oracle PeopleSoft Enterprise software and submitting for approval
Administration Assistant
 Processing and paying invoices  Data entry for timesheets, labour, amendments  Reception duties when required  Raise any University jobs (North Terrace and Roseworthy) and assign as required  Arrange weekly distribution of timesheets to relevant team leaders for authorisation
 Preparation of teaching materials, e.g. student handouts, handbooks and manuals, to strict deadlines  Typed journal articles, books, chapters, monographs, atlases, conference papers and Government reports for publication according to guidelines/specifications requested by the publishers  Typed grant proposals to strict deadlines  Prepared all the PowerPoint presentations to strict deadlines  Use of Outlook Express  Handled telephone enquiries  Interacted with a wide range of people including students, academics, administrative staff and members of the general public who approached the Departmental office for information  Maintained office and departmental stationery supplies which often involved liaison with stationery suppliers  Undertook general clerical and office duties, and assisted with duplicating, photocopying and collating class materials  Maintained departmental tea and coffee supplies, which incorporated the setting up of a coffee club
Corporate Receptionist (from March 2016 to April 2016)
 Greeting clients and representing the organisation in a highly professional manner  Answering a switchboard and directing calls (Cisco Unified IP Phone 9951 system)  Arranging collection, opening and distribution of mail  Various administration duties  Ensuring reception area was always kept neat and tidy  Trusted to lock up the building at the end of the day
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Hey there, I am Joyce Saun. I am based in St Albans VIC. Thank you for looking at my profile - Joyce
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• A highly organized and detail-oriented Executive Assistant with over 15 years’ experience providing thorough and skillful administrative support to senior executives
• Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
• An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organisational levels
• Computer skills include: MS Word, Excel, PowerPoint, Internet
• Currently doing Diploma of Business studies at Divine Word University to develop my skills and enhance my knowledge to be adaptable, resourceful and aware.

Work experience

Executive Assistant (from February 2000 to January 2017)
WPO/HR Admin Support, Bank Teller, Senior Administrative Assistant, Administration Supervisor

Education

Diploma of Business Studies (from May 2016 to November 2016)
Accounting Principles and Procedures I and II, Business Law, Ethics in Business, Introduction to Economics, Basic Finance, Introduction to Management, Business Communication

Other

Risk Assessment and Management, Cyber Security, First Aid, Fire Fighting, Records Management, Food Safety, Office Ergonomics
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Work experience

Customer Service Manager (from October 2012 to January 2017)
Key Responsibilities - Provide administrative support to customers and ensuring that their queries, issues and concerns are being attended to in a timely manner and in the best way possible - Account management ♣ Research the background relevant to the customers’ request ♣ Provide options to customers’ concerns and issues ♣ Provide solution and ensuring a zero-churn outcome - Quality control ♣ Ensure that all data entered are 100% accurate and up to date ♣ Ensure that the information provided by the restaurants are compliant to the regulations of any governing body ♣ Resolves any issues that may arise within - Agreement approvals ♣ Thoroughly check information prior to approval ♣ Work with salespeople to provide a seamless onboarding experience to the client ♣ Work with clients by keeping them posted with their applications - Retention & compliance ♣ Resolve client’s issues in a timely manner without compromising company’s policies thus achieving a win-win resolution - General nurturing of restaurant growth ♣ Project planning and strategic thinking of ways on how to provide more business to the clients. - Manage a team offshore ♣ Communicate with the team on a day-to-day basis to ensure that they would meet their daily targets and objectives ♣ Continually improve the Quality Improvement plans and processes ♣ Calibration on a regular basis and ensuring that all targets and objectives are aligned to company’s core values

Education

Education (from June 2003 to June 2005)
Bachelor of Arts Major in English
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Hello,

I am currently looking for a customer service, administration and/or reception role. I have varied and extensive experience across many different fields and I look forward to becoming a valuable team member in the near future.

Thank you in advance for the time spent considering resume.

Angela Fitzsummons

Work experience

Customer Service Officer (from January 2016 to January 2017)
Reception, Administration, Customer service with Australian Hearing.
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uk.linkedin.com/in/csearle/
Driven and diligent executive with a demonstrated talent for continuously exceeding expectations and organizational standards. A motivated professional with an aptitude for innovation and creative problem solving delivering results under strict deadlines. Communicative and personable, will learn and adapt quickly, follow direction, offer advice, and support user queries.

Work experience

Client Services Project Manager - Blue Sky Performance Improvement (Capita Plc)
Provide project management and support for a results-driven international business that presents a sensible approach to developing professionals. Ensure feasibility of company solutions, manage documentation, and regularly monitor project statuses. Infuse investment schedules into company project plans, reporting results to management. Key Accomplishments: • Enhance project outcomes, increase resource supply, and strengthen the performance of client services team, operations, accounts, and consultants. • Maintain on-boarding process and commission structure for external suppliers and associates. • Publish confirmed project plans, preparing data for client proposals and tracking all risks. • Deliver project evaluations, logs, NPS Surveys, analysis, as well as ad-hoc and output reports.
Project Administrator / Coordinator - Alemba Ltd
Support the global Professional Services team and the UK office during rapid company growth. Oversee documentation flow to increase demand and enhance multi-departmental procedures. Manage contracts, sales records, project pipeline fees, and delivery timeframes. Respond to all emailed inquiries, sourcing messages to specific departments as needed. Manage access and administration requests, amending organizational structure as appropriate. Coordinate travel arrangements for Professional Services Team and newly hired staff. Liaise for customers, consultants and workshop attendees; dispatching training materials; and processing quotes, orders, and invoices for UK, EMEA, USA and APJ associates and offices. Key Accomplishments: • Direct point of contact to the board of directors for contract data retained for weekly sales reporting. • Collected and processed utilization data, timelines, and potential risk factors to management. • Manage resources to estimate pre-sales and timelines for the Engineering team. • Implement ShareFile, a cloud storage system, to enhance user accessibility. • Coordinate with HR Manager to create and populate a job description library and staff folders. • Create regionally specific packets for newly hired staff, including Australia, the U.S., and Canada. • Recognized for project model implementation efforts at the end of the year. • Manage resources required to deliver local and international (including South Africa and Germany) remote ITSM upgrades to customers; defining procedures, resources, concerns, user testing, timelines, and budget restraints. • Oversee structural expansion and ensure effective operations in the absence of the office manager. • Participate with the social committee, overseeing departmental planning and resource needs.
Returns Analyst - Philips Electronics Ltd
Processed data to plan processing for faulty products returned from manufacturer. Investigated claims with analytical and thorough capability and talent. Entered all retailer and distributor returns into SAP CEP sales entry system for coordinating credits and returns with internal sales managers and retail buyers. Liaised between customers, buyers and warehouse managers; confirming fraudulent claims. Key Accomplishments: • Ran monthly sales and returns reports; summary notes; and generated relevant diagrams using SAP WPC reporting system to produce detailed cost of non-quality reports and identify areas requiring the attention of sales managers and teams. • Attended monthly team meetings with sales managers and departmental directors, formulating strategies to manage product returns, customer accounts, and declining sales. • Instrumental in the relocation of the Consumer Lifestyle department, 235 people and 3 management offices as part of a re-branding project.
Project & Controls Administrator (Major projects in Transportation, Highways and Energy) - Hyder Condulting UK Ltd (Arcadis)
Aided various project managers in environmental, civil, and structural engineering projects; implementing required enhancements for contracts to be fulfilled at-profit. Under direction of line manager, teamed with of 12 professionals charged with supporting 2,500 UK employees, 4,000 globally. Tracked work bids and tenders through Project Workflow, ensuring approvals, client agreement documentation, and contracts were in place using Dynamics Enterprise Portals and SharePoint. Generated projects in Microsoft Dynamics AX, collaborating with Project Managers on structuring work packages, stages, rates’ books, reports, and budgets. Analyzed performance reports for negative sales accruals, WIP, and profit variances; reporting findings to management, resubmitting forecasts, rate adjustments, and overdue invoicing. Completed purchase order requests and made adjustments based on preliminary valuations. Retained email correspondence for project requests submitted to the central accounts database for the commercial accounts team. Key Accomplishments: • Maintained budget consumption, reporting, and invoicing the largest contracts within the Transportation sector – circa £1.2m every month for 3 contracts alone, 80-100 clients monthly. • Resolved all project requests of managers, including invoicing, cost adjustments, forecasting, demand planning, additional work packages, and finalizing projects. • Completed all invoicing – averaging £7m each month and c. 250 to 500 invoices each month - personally managing an average of 100 invoices each month. • Generated weekly reports for sector directors to assist in the achievement of KPI targets; including pending contracts, timesheets, departmental financial reviews, and lost bids requiring closure. • Processed monthly pro-forma and supplier invoices; staff expenses; and purchase orders. • Presented group and individual trainings on the use of bid and reporting suites; completing software add-ons implemented in quick succession. • Designated as Guildford representative to provide user guidance and support of Dynamics AX portal via Work Tracking and the Employee Serve Online Expenses Claim (similar to Concur) function.

Other

EDUCATION University of Southampton, Online Nov – Dec 2016 Coursework: Introduction to Contract Management Open University, Guildford, Surrey 2012 - 2015 Coursework: Working & Learning: Developing Effective Performance at Work; Business Organizations & Their Environments; Business Functions; Investigating Entrepreneurial Opportunities Alton College Sixth Form, Alton, Hants, 1998 - 2000 Coursework: Business Studies Mill Chase Community School, Bordon, Hants, 1993 - 1998 Awards & Distinctions AXELOS PRINCE2® Foundation in Project Management (Awarded 2015) BIIAB National Licensee’s Certificate (2002) NVQ Levels 1 & 2 in Hospitality & Catering Management Award (2000 – 2002)