PEOPLE

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CYNTHIA SANDí

10 years of experience in Multinational Companies.


Trilingual, confident, competitive, creative, good teamwork, punctual and qualified to leverage extensive customer relationships and Supply chain industry. Responsible, organized and willing to acquire new knowledge and professional experience. Excellent work relationships with internal and external clients, executives, strategic partners and staff. Excellent personal presentation and consistently maintaining positive attitude. Willing to work with cross-cultural teams. Genuinely enjoys positions requiring extensive human contact. Comfortable in communicating with people from various cultures and backgrounds. Takes great pride in teaching and leading by example. Consistently maintains an excellent record of being on time, prepared and eager to take on new responsibilities. A seasoned professional who recognizes the importance of communication, honesty and trust in a team setting.

Work experience

Logistics Account Manager at Trax Technologies (from February 2017
• Support the Logistics Manager in managing invoices and accounts from large external & internal customers. • Processing invoices through JIRA an other (internal system) • Running reports weekly & monthly to ensure, analyse data & reporting on budget • Weekly and monthly reconciliation of customer invoices and statements • Run month-end analysis reports and accruals • Preparation of monthly management reports, analysing the data to ensure accuracy in our actual versus forecast is correct. • Supporting the rest of the team with ad-hoc requests. Manage 22 teams throughout Latin America.
Trilingual Customer Relationship Specialist at Citibank.Corp (from November 2015 to December 2016)
Supplier payments process P2P. Inoivoices process in Kofax Sourcing process support • Catalogue or non-catalogue products. • Purchases (Requisitions, receiving, PO’s) • General supplier process end to end • Travel and expense support and process for LATAM and Brazil teams.
Credit Analyst at Procter and Gamble. (from November 2014 to November 2015)
• Technical Suppliers Support Spanish / English / Portuguese • Customer Service by Email and chat • Supplier information and requirements • P2P Department as a Credit Analyst. LA and NA, EMEA and Asia. x Global Park Credit creation and Tracking Credit Notes. • SAP system and invoices process.
Sales and Customer Service Representative, Toyota. (from May 2010 to July 2013)
• Involved in the review and update of new vehicles and their characteristics • Responsibilities include communicating and sharing that information with clients. • Involved in functional testing, product release criteria testing. • Trained in routine technician duties including, accessories and functions • Working in conjunction with two or more people at a call center, and other co-workers. • Training new staff. • Using telephone, email, and chat to communicate with and help customers. • Test new vehicle to gain first-hand knowledge of the sales product. • Responsible for receiving and conducting calls with customers. • Quotations

Education

Education (from September 2014 to October 2019)
To lead. Teach to large groups of people. Spanish languages Plan lessons

Other

Languages: Spanish, Portugese and English
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Education

Master's of Arts (to December 2016)
Leadership and Innovation
Bachelor's of Business Administration (to May 2011)
Marketing
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Pursuing postgraduate studies in International Human Rights Law. Passionate about justice and protecting rights of the marginalised and vulnerable in society. Extensive voluntary work and training experience in Research and Litigation. Interested in any temporary voluntary work in a Human Rights Law firm or organisation whilst pursuing studies. Target and aim is to gain as much as exposure and experience as possible and i hope to connect with a network of Human Rights Lawyers, Advocates and Defenders.

Work experience

Maintenance Coordinator (from November 2016
Ensure compliance with Occupational Health and Safety Standards at the Maintenance Department Coordinate Maintenance Tasks Bookkeeping
Refugee Unit: Student (from January 2014 to December 2014)
Render legal advice to refugees Research and written submissions on behalf of refugees to the Refugee Appeal Board ;Standing Committee for Refugee Affairs and High Court
Member (from February 2014 to November 2014)
National Students for Social Justice Training Workshops Teaching
Volunteer (from August 2013 to November 2013)
South African Human Rights Commission Research and Pro bono work
Volunteer (from November 2009 to December 2009)
Zimbabwe Women's Lawyers Association Research and Awareness Outreaches

Education

Education (from February 2011 to March 2015)
Bachelor of Laws LLB
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Work experience

Senior supervisor (from January 2011 to May 2016)
Site inspection

Education

Training (from August 2008 to August 2009)
Diplamo in IT
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Experience working with clients (as a retail assistant and as an attorney). I am able to speak 5 languages: english, spanish and basque fluently; italian and french, intermediate.

Work experience

Sales Assistant at Ted Baker (from November 2017 to December 2017)
- Customer service - Fashion advice - Shelf-stocking
Sales Assistant at Eroski S. Coop. (from October 2017 to October 2017)
- Customer service - Storage - Shelf-stocking
Sales Assistant at Ttipi-Ttapa (from June 2017 to July 2017)
- Customer service - Fashion advice - Cash-handling - Storage - Shelf-stocking
Labour Attorney at LAB Sindikatua (from November 2016 to April 2017)
- Legal advice - Representation in court - Document reporting

Education

Diploma (from November 2017 to December 2017)
Diploma in Human Resources Management at George Brown College
Master's Degree (from October 2015 to October 2017)
Master's Degree in Criminology at Valencian International University VIU
Bachelor (from September 2008 to July 2015)
Bachelor of Law at Universidad del País Vasco
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Qualified bank clerk with focus on retail banking and a long track record of success in financial solutions. Financial expert in matching banking products with customer individual needs by consideration the whole range of product solutions. A very profound knowledge and personal interest in credit business and retirement planning. I am finalizing my occupational study in Business Economics and aiming for a new challenge in the international finance sector to widen personal and professional horizons and comfort zones.

Work experience

Banker (from January 2013 to April 2017)
• Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, or other information needed to develop a financial plan. • Approve loans within specified limits, and refer loan applications outside those limits to management for approval. • Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning. • Responsible for cash/checking deposits, processing loan payments, opening accounts, getting direct deposits accounts activate ATM/debit cards. • Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveller’s checks, cash advances, and funds transfers.
Banker (from February 2011 to December 2012)
• Contact clients periodically to determine any changes in their financial status, to care customer relations and for after sales occasions • Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives. • Review clients' accounts and plans regularly to determine whether life changes, economic changes, or financial performance indicate a need for plan reassessment. • Guide clients in the gathering of information, such as bank account records, income tax returns, life and disability insurance records, pension plans, or wills. • Handle customer complaints and take appropriate action to resolve them
Banker (from January 2010 to January 2011)
• Consultation for private clients to investment products such as stocks, bonds, mutual funds, and insurances. • Research and investigate available investment opportunities to determine whether they fit into financial plans. • Work with clients to identify their financial goals and to find ways of reaching those goals. • Devise debt liquidation plans that include payoff priorities and timelines. • Balance Automated Teller machines, Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers TCRs) often totalling more than €100,000

Education

Diploma in Business Administration (from September 2017 to April 2018)
Diploma in General Management (from September 2013 to August 2016)
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Work experience

Product Technical Lead (from September 2007 to June 2019)
Having 7 years of experience as a Business Analyst (along with 4.7 years of Software Testing experience) during a decade long career in Software Engineering, I have specialized in digital transformation leading a team focussed on customer experience (CX) in digital banking solutions. Being a proactive, self-starter has helped me extensively in working with a team throughout the software development life cycle (SDLC) or during other assignments that have self driven targets.

Education

Education (from April 2003 to May 2007)
Bachelor of Technology in Electronics and Communication Engineering

Other

Hello, I am writing to express my interest in the role you have recently advertised and attach my resume for your review. I have 7 years of experience as a Business Analyst and 4 years 9 months as a Software Tester. I have been involved in end-to-end delivery of a project from requirement gathering, review, analysis, testing and certification. My written and verbal communication skills are impeccable, as are my team-building abilities, as I have often had to allocate tasks, train and mentor junior staff. Pearson Academic (PTE) has assessed my English communicative skills in speaking, writing, listening and reading to be Proficient, translating to an overall score of 86/90 (This score is equivalent to an IELTS 9 band). I am also a quick learner with excellent academic records. Australian Computer Society (ACS) assessed these qualifications as comparable to the educational level of an Australian Degree. I am a Permanent Resident of Australia with unrestricted work rights. The details for Visa Entitlement Verification Online (VEVO) details can be provided upon request. SEEK and CERTSY have certified my right to work in Australia as ‘Permanent unrestricted work rights in Australia’. I am available to join immediately. I believe that my knowledge and experience coupled with my energy and passion will add value to your business. Thank you for taking the time to consider my application and I look forward to hearing from you. Kind regards, Rohit Abraham Jose
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