PEOPLE

Mvzoy0x62gy8ybgwhuwn
Gpnvjvrz2v956kspbhhb
Ttvvggnblm2b1xkgxewc

Work experience

Sales Support Operations Analyst (from June 2018 to March 2020)
• Managing all sales operational functions including quote creation, order processing, stock check, data analysis, asset management, reporting and dashboards requirements across all ANZ sales teams. • Managing all systems and processes in Quote-to-Order lifecycle including opportunity identification through to Order processing and Revenue recognition. • Running weekly Sales Forecast and opportunity management meetings on behalf of Regional Sales Directors. • Supporting in the submission of bid and tender responses for our government clients through the DTA portal. • Validating all quote and Purchase order information so there are no discrepancies, errors, or gaps in the information. • Communicating with partners and suppliers to facilitate contracts, quotes and orders for third-party equipment. • Ensuring that Salesforce reflects the intelligence gained from attending district sales forecast meetings and highlighting any discrepancies to the relevant District Manager. • Running SFDC reports including revenue reports, pipeline reports, forecasting reports and the complete business dashboards. • Generating customer documentation/Contracts for non-standard transactions (e.g. loan equipment, statements of work) in alignment with existing agreements. • Working closely with local management team to establish processes to support administrative, development, and change management activities in Salesforce environment. • Working collaboratively with Finance, Logistics and Legal to obtain sales data/information and ensure all required information is submitted in a timely and accurate manner.
Customer Success Manager (from February 2016 to June 2018)
• Active engagement with core customers from FMCG, Pharmaceutical, Petrochemicals, Energy, Mining and other manufacturing industries including production managers, operation managers, maintenance engineers and field service engineers etc. • Ensuring all business and stakeholder requirements including service delivery targets and KPIs are reached as per agreed service levels agreements. • Building, expanding, and improving relationships with customers and external partners by coordinating/ managing customer service projects and initiatives, ensuring effective stakeholder engagement throughout. • Managing Customer complaints and resolving them by implementing efficient solutions and setting new policies and procedures to streamline the process and increase client satisfaction. • Generating weekly/monthly Excel and Power BI reports to confirm compliance to agreed services, run revenue and service forecast reports based on customer and business requirements for management review. • Coordinating new standard installation, training, and transformation Services with the Field Service Leads. • Recording key activities associated with clients’ accounts in CRM and record management system for auditing purpose. • Leading customer on boarding process for new customers and Connected Services partners. • Striving towards submitting standard orders through SAP order processing system to avoid delays in processing and impacting customer satisfaction. • Working collaboratively with our internal teams (Field Sales Managers, Legal team, Finance manager, Sales Operations, Engineering, and Services teams) to get the job done accurately and to keep our clients happy. • Tracking and documenting customer’s software usage and potential deployment opportunities to increase software adoption. • Serving as a single point of contact for all our Oceania customers and up selling OSIsoft products and services and communicating the value of our Software enterprise license renewals (Software license renewal target for 2017 is $8M target achieved $9M). • Helping our APAC marketing team in organising regional marketing events/ road shows from booking the venue to hosting the event until handing over company branded gifts. • In collaboration with Regional Sales Manager and Field Service Manager providing new service add-on and renewal quotes for our products and services.
Ffikswrcyjfzpnr4t1fv
Ytq0jvz84jgzdaiizdgk

Work experience

Junior Engineer BMS (from April 2018 to December 2019)
Btpjkewrqrqjdcidi5dd
Bmc4dv3semfnaynmemiz
Rvzn5bkixoqgc61yszhm
A6zncrv9cdacwvwgik8v
P7inkkano3whucfoltcx
Pbokirupytszppokwr6u

Work experience

Senior Manager IT Applications & Support (from April 2018 to October 2019)
• Establish the Offshore Delivery Center with self-organized team(s) delivering quality products {125 + resources inclusive of Technical Architects, BA, Developers, Testers, Production Support teams, Infrastructure team} • Delivery lead for Workers Compensation Products • Planning & scheduling the projects, maintaining RAIDs o Sprint & Release Planning o Daily Scrum o Sprint Reviews & Retrospectives • Publish Projects Dashboard with RAG (Red, Amber, Green status) • Stakeholder Management • Hiring & Performance Appraisals • Vendor (Subcontractor) Management • Resource Management (125) {Architect, BA, Development, QA & Technical Support teams] • Manage the overall health of the software platform in a range of situations including normal functioning, customer escalations and crisis management • Ensure product-wide compliance to meet Regulatory and Information Security needs. • Active participation in the Organization’s Information Security drive and assist in cross auditing activities across the organization’s different functional units • Active Member - CMMI implementation team Environment: .Net Angular, .Net Core, Web API, MSSQL 2014, SharePoint, Active Reports Achievement Highlights • Established and lead Offshore Delivery Centre [ODC] for strategic Product development with 125 Resources • Enforced relevant Process for Development, QA, Configuration Management, Technical Support teams through coaching and mentoring sessions • Ensured track record of timely & quality delivery of the committed Change Requests • Controlled Attrition
Senior Manager - Software & Products (from April 2015 to March 2018)
• IT Planning and Budgeting (CAPEX & OPEX) • Every year managing the IT-software budget of about Rs.50 Million • Planning, Scheduling and Managing (Cost, Schedule, Scope) multiple projects to deliver solutions • Maintain RAID for all the projects • Liaise with various health data providers for to develop webservices for seamless data integration between the respective systems as applicable • Publish Project(s) Dashboard with RAG (Red, Amber, Green status) to the Management team o SPOC for Steering committee meetings • Resource Management {125 + resources inclusive of Technical Architects, BA, Developers, Testers, O &M teams, Infrastructure team} • Stakeholder Management {Internal & External} • Vendor(s) Management {Compliance Adherence, Define and Manage SLAs] • Procurement • Ensure products are designed, architected and executed to support the Organization’s business functions • Manage the overall health of the software platform in a range of situations including normal functioning, customer escalations and crisis management • Create BCP plans and associated strategies • Ensure required contracts are in place to support delivery of Services as per SLA • Manage vendors to work with them to build strong teams or to outsource projects to them and see them through successful delivery and maintenance • Active participation in the Organization’s Information Security drive and assist in cross auditing activities across the organization’s various functional units Environment: Java J2EE, Oracle 11g-RAC, VB.Net, crystal reports, Ruby on Rails, Mongodb, Drupal, Magnolia, Oracle Policy Automation, Qlik sense – BI, Moodle Achievement Highlights • Ensured high availability of Applications & Infrastructure through introduction of new process • Established relevant Process for Development, QA, Configuration Management, Technical Support teams • Ensured track record of timely & Quality delivery of the committed Change Requests • Controlled Attrition
Program Manager (from December 2014 to March 2018)
Description: PayZapp is a complete payment solution giving you the power to pay in just One Click. PayZapp lets you recharge your mobile, DTH and data card, pay utility bills, compare and book flight tickets, bus and hotels, shop, buy movie tickets, music and groceries, avail great offers at SmartBuy, and send money to anyone in your phone book. This wallet is convenient, fast and secure. Link the Debit / Credit once and reiterate the payment process as required. No need to re-load money again and again. Application uses a proprietary technology that conducts three security checks for each transaction. Responsibilities: • Defined the program’s governance arrangements • Planned and designed the program and proactively monitoring its progress, resolving issues and initiating appropriate corrective action • Ensured effective quality and the overall integrity of the program - focusing inwardly on the internal consistency and outwardly on its coherence with infrastructure planning, interfaces with other program(s) and corporate, technical and specialist standards • Managed the program budget on behalf of the project sponsor, monitoring expenditure and costs against delivered and realized benefits as the program progressed • Facilitated the appointment of individuals to project teams • Ensured the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the plan and governance arrangements • Communications with all stakeholders • Reporting the progress of the program at regular intervals to the Board
Senior IT Engineer (to September 2014)
Was part of CMC’s various projects in Banking/ e-Governance / ITES /Intelligent Transport System domains. Started as implementation engineer and developer had grown in the organization as Systems/ Business analyst, solution & Data architect, Project Manager and have listed out some of the key responsibilities throughout the tenure of 9 years Responsibilities • Solution architect for the integration projects, based on the requirements as stated in the BRD • Managing and leading the project team(s) • Managing co-ordination among the partners and working groups engaged in project work • Recruiting project staff and consultants • Developing and maintaining a detailed Project, Release & Deployment plan • Managing project deliverables in line with the project plan and effort estimations • Managing project scope and change control and escalating issues where necessary • Monitoring project progress and performance • Liaises with, and updates progress to project board/senior management • Definition and management of the User Acceptance Testing • Vendor Management to get the work done for outsourced activities required for the project • Regular feedback and progress reviews to the Customer & Management • Serve as the single point of contact for the Team and the project stakeholders • Procurement • Architect Applications and Database • Application Development • Database Developments • Application Implementation & Support

Education

M.Sc (from June 2001 to July 2004)
Information Technology

Other

• AML -2.0 • Completed 35 Hours of PMBOK 5 -REP training. • PMI member • Agile Scrum Master Certified –Registration No#5995514 • Oracle Certified Associate • DBA – SQL Expert (SSHL) • Data Modeler (Brain Bench)
Vyeyocgoht6u57y2sbmx
Gcsesqepe4n7mdb7hejf
Yip2axizpa4vqyqaawl4

Work experience

Business Analyst (from May 2013 to September 2019)

Education

Bachelor of technology
Vyeyocgoht6u57y2sbmx
Ubxzhpjzogxixztguy3b
Ubxzhpjzogxixztguy3b

Education

MSc Enterprise System Management (from September 2015 to January 2017)
All functional modules with SAP BW and hana
Vyeyocgoht6u57y2sbmx

Work experience

(from June 2000
Doaiynnvuwrwlcicgmdz

Work experience

Tertiary Work Experience - Intern (from July 2019 to October 2019)
Project: Groundwater monitoring and resources in the Nudgee Creek and surrounding Catchments - To monitor the existing groundwater bores and investigate the water level, water quality and the physical, chemical and biological reaction in the wetland. - Preliminary site investigation and detailed investigation for groundwater bores and water monitoring. - To provide recommendations for additional groundwater monitoring bore locations to ensure adequate spatial, quality and depth coverage to understand future changes in groundwater aquifers in the wetland area.

Education

Master of Environmental Engineering (from February 2018 to October 2019)
Key Subjects: - Solid and Hazardous Waste Management - Cleaner Production and Eco-efficiency - Water and Wastewater Treatment - Site Remediation and Rehabilitation - Environmental Hydrology and Hydraulics - Renewable Energy Systems
Yip2axizpa4vqyqaawl4