PEOPLE

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Work experience

Engagement Manager – Customer Success Delivery, Apptio Australia (from May 2019
• Consultant in transforming existing Finance-IT process to the TBM framework and ATUM taxonomy. • Help IT leaders standardize the financial information necessary to manage their technology business. • Perform the role of an Engagement Manager with the APJ professional services, customer success delivery team. • Lead the engagement of multiple SaaS implementations for customers in TBM space and guide them on their TBM journey. • Analyze requirements and suggest appropriate use cases while leveraging Finance-IT domain expertise. • Follow a use case model and deliver iteratively while recognizing value early and often. • Provide leadership and mentoring to clients, serve as a customer success advisor. • Engage with clients post delivery and identify future opportunities for growth. • Subject matter expert in the Technology Business Management (TBM) field, Recognized TBMA (RTBMA). • Expertise in Apptio products catering to the niche Finance-IT domain.
Manager – Digital Transformation Consulting Practice, Wipro Australia (from March 2019 to May 2019)
• Part of Wipro’s Digital Transformation Practice based in the APJ region. • Follow an asset-based consulting model and guide customers through their Digital Transformation journey. • Apply the tenants of Digital Transformation such as Agile, Design Thinking, Decoupled Architecture, Micro-Services, Scrum Framework and Persona-based Change Management. • Use Wipro’s IP assets along every step of the customer’s Digital Transformation journey. • Play the role of an Agile Coach and lead Scrum of Scrums in a distributed Agile environment. • Follow an MVP approach for product delivery.
Delivery Manager – Agile Coach / Scrum Master, Tech Mahindra Denmark (from October 2017 to June 2018)
• Lead a cross-functional team at Telia through their Digital Transformation journey. • Create a new digital user experience (UX), develop new IT stacks and transform existing IT stacks based on Telia’s digital roadmap. • Follow the tenants of Digital Transformation such as using Agile, Design Thinking, Decoupled Architecture, Micro-Services, Scrum Framework and Persona-based Change Management. • Play the role of an Agile Coach and lead Scrum of Scrums. • Liaise with business, technology, development, program management and change management teams. Ensure they are aligned to the Scrum framework for seamless incremental delivery. • Guide and manage multiple project teams through an Onsite / Offshore delivery model, with focus on project plan adherence and quality delivery. • Create and manage overall project plans based upon identified timelines, scope and resources. Create effort and schedule estimates. • Create executive dashboard reports for governance meetings. Create weekly status reports and trackers for general consumption. Deliver project health status updates and periodic reviews. • Manage effort, schedule and budgeting. Track project financials. • Manage project team. Track project resources management and reporting. • Identify gaps in project delivery – time, cost, resource, deliverables, etc. and escalate as appropriate. • Develop action plans for metrics deviations from the scope of work or current project plan. Handle escalations.
Delivery Manager – Agile Coach, Tech Mahindra India (from October 2016 to October 2017)
• Performed a Tech Refresh Migration project for the client Ford Motor Company, migrating Ford's Product Development IT applications to new technologies. • Manage project from inception to completion. Gather requirements, perform due diligence, analyze and freeze scope, group technologies together for delivery and roll out delivery plan. • Recruit, hire, train and supervise staff, participate in staffing decisions. • Implement the Agile methodology of development. Train, mentor and guide teams through Agile framework and work on implementation of such processes. • Use Agile framework for transforming organizational working model to Continuous Integration, Continuous Deployment and DevOps. • Create and manage overall project plans based upon identified timelines, scope and resources. Create effort and schedule estimates. • Create executive dashboard reports for governance meetings. Create weekly status reports and trackers for general consumption. Deliver project health status updates and periodic reviews. • Guide and manage multiple project teams through an Offshore / Onsite delivery model, with focus on project plan adherence and quality delivery. Manage effort, schedule and budgeting. Track project financials and resources. • Conduct gap analysis, Identify gaps in project delivery – time, cost, resource, deliverables, etc Develop action plans for metrics deviations from the scope of work or current project plan. Handle escalations. • Review existing projects and future project proposals, transform them to Agile framework. • Respond to RFPs, engage in client discussions and negotiations on transforming working model to DevOps. Vendor and third-party management.
Project Manager – Taleo SaaS SDLC, Oracle America Inc (from October 2013 to March 2016)
• Manage multiple business critical projects centered on defined roadmap, while adhering to business process and compliance. • Manage a dual scope Cloud Computing project that included a Cloud product (SaaS) and a Cloud server migration (IaaS), this project had direct visibility to the executive board at Oracle. • The project involved integrating the Taleo application with the Oracle Cloud Services Platform (POD), while replacing third party products within the Taleo suite with Oracle equivalent products. • Define strategies, set deadlines and deliverables, coordinate with other stake holders, engage external partners on various promotions, work with cross functional teams, conduct weekly status meetings and handle end-to-end communications. • Engaged in Software Development Life Cycle and Customer Lifecycle Management for Taleo SaaS products. Started from the investment planning stage, through the general availability and till the end of life a feature pack. • Worked on 5 SaaS feature pack and 30 SaaS maintenance pack releases using the Agile Scrum framework. • Expertise in Cloud Operations including hosting servers on a multi-tenant platform, lifecycle management of SaaS customer databases on hosted servers, SaaS database maintenance, upgrades, refreshes and bug fixes. • Manage SaaS product lifecycle management projects including product end of life for earlier feature packs while ensuring customer zones are offloaded to the current supported feature packs. • Manage deployment execution functions including identifying clients for early deployment and limited availability testing, scheduling upgrades and managing customer communication. • Perform market analysis, strategize the scope and the vision of the project, ensure product vision and strategy aligns to the defined roadmap. Identify the products to be included in each feature pack release. • Manage reporting, provide statistical data and perform BI analysis. • Identify whether the issue is a bug and or if it is support related. Manage bug fixes by scheduling express releases for already released version. • Serve as a Customer Success Advisor. Engage different business teams to make sure that the customer’s issues are answered. Handle escalations.
Business Analyst – Migrations Business Advisor, Oracle America Inc (from July 2008 to October 2013)
• Configure and design the deployment software licensing model for clients, generating quotes and order schedules. • Deal strategizing with sales teams and other business partners. Providing consultation, business support and end-to-end communication to clients, sales teams and other business partners. • Structure contracts to create a win-win situation. • Provide technical expertise in migrating, product functionality mapping, licensing and pricing of Oracle products (Software, Hardware and Cloud SAAS). • Perform licensing audits and provide recommendations to adhere to licensing compliance. • Identify and provide justification for non-standard terms. • Manage projects; train, mentor, and delegate work across multiple geographies. Provide direction, guidance, mentoring and review the work of the migrations analysts. • Identify potential training issues and coordinate with internal teams to develop and deliver sales enablement tools (e.g. product & pricing FAQs, sales approval templates, etc.), mentor new hires. • Provide product training to sales on new releases. • Manage sales territories for migrations and handle priorities. • Review and analyze the operations of the contracts and business practices departments.
Business Practices Analyst – Deal Desk, Oracle India (Formerly with Hyperion) (from July 2006 to June 2008)
• Manage operational projects with international teams based in EMEA and APAC. • Gather requirements and analyze the opportunity with the internal business partners. • Engage in consultations with the clients, strategize the opportunity, set deadlines and deliverables. • Configure and design the deployment software model for the clients. • Provide end to end communication to the client and other internal business partners. • Address issues regarding product functionalities and mapping, migration concepts, software licensing, pricing of products, services, and maintenance. • Perform licensing audits and provide recommendations to adhere to licensing compliance. • Train, mentor, delegate and review the work of the project team.
Assistant Manager Operations – Debt Management, HSBC (from July 2005 to June 2006)
• Managed the operations of a credit card collections department which had a workforce of 120 people. • Had two direct reports and six dotted line reports. • Headed the quality, training, and complaints management teams for South India & East India. • Reported to the Regional Collections Manager in the centralized unit for South India & East India • Rolled out KPIs by setting up benchmark targets, identifying areas of improvement, and achieving the delinquency targets while ensuring SLAs were met. • Implemented R&R strategies to improve the efficiency and effectiveness of the department. • Recruited and maintained adequate manpower to action all accounts and make sure all procedures were adhered to. • Conducted workshops, trained the trainers and designed training material for new hires and for advanced training. • Conducted monthly department meetings and team building exercises, set up incentives schemes, and controlled the department’s annual budget.

Education

University of Madras (from September 1997 to May 2001)
B.E. in Electronics and Communications Engineering,
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Work experience

Software Engineer (from January 2018 to September 2019)
In WSO2 Open Banking team, successfully led the release of WSO2 OB v1.2.0 as the release manager by handling the implementation plan, test plan and resource allocation. In WSO2 OB v1.3.0, successfully implemented significant features that required design discussions with multiple teams (APIM, IAM). During the support rotation, successfully handled customer queries and conducted training for them to obtain Open Banking certification. Conducted onsite development service and training for Nations Trust Bank PLC. Conducted training, published articles and conducted webinars on open banking specifics. Was responsible for WSO2 documentation review process. Technologies: Java, JavaScript, JAX-RS, Jaggery, Groovy, Synapse Databases: MySQL, MSSQL, H2, Oracle 12c Test automation tools: Apache JMeter, Selenium, JUnit, TestNG Version Control Systems: Git, BitBucket, SVN Operating Systems: Ubuntu, CentOS, Windows IDE: IntelliJ
Software Engineering Intern (from July 2016 to December 2016)
Developed a static web app for data mapping using generic JavaScript. Developed UI interactions using D3 that included file drag-and-drop, XML parsing, displaying tree structure, implementing draggable containers and detecting node drops. Developed the backend integration of the app using Backbone.js which offers static deployments using models, collections, views and mappings. Added the support for cross-language data conversions between XML, JSON and CSV. Tools and technologies: Java, JavaScript, jQuery, D3, Backbon.js, jsPlumb

Education

Bachelor of Science of Engineering (Hons) in Computer Science and Engineering (from January 2013 to December 2017)
Graduated with second upper class with 3.66 GPA
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Work experience

Supply chain analyst (from December 2009 to November 2018)
All supply chain activities

Education

Masters computer science (from March 2001 to April 2003)
Computer science
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Education

B-tech (computer science) (from August 2005 to July 2009)
Computer
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Work experience

Quality Associate Manager (from February 2011 to January 2019)
Details at CV

Education

Apprenticeship as Tool Maker industry mechanic (from August 2005 to February 2009)
Details at CV

Other

Mechanical engineering technician
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