PEOPLE

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Work experience

Brand Ambassador - DemoPlus (from June 2012 to November 2017)
Work for 4-8 Hours per day in all major shopping centres in the Perth metropolitan area, attracting customers to speak to me with a sales point of view.

Education

Full time Commercial Course (Secretarial) - Perth Technical College (from January 1976 to December 1976)
All things office.
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● Extensive experience in Case Management and proven ability to meet and exceed monthly and quarterly KPI’s.
● Experience in communicate with people from a diverse range of backgrounds, both in person and over the phone.
● Able to work effectively independently and as part of a team.
● Exceptional Customer Service skills.
● Use initiative and learn new tasks quickly.
● Honest, respectful, reliable and punctual.
● Able to problem solve, prioritize and manage conflicting tasks to meet deadlines.
● Adhere to Occupational Health & Safety policies and procedures.
● Complaint management/ resolution.
● High level of Administration Skills and sound knowledge of MS Office suite of software.

Work experience

Employment Advisor (from May 2016
One on one support and client management.

Education

Companion Animals Pathway (from July 2017
Cert 2 Animal Studies, Cert 3 Animal Studies
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Work experience

Office assistant (from February 2017 to November 2017)
Office work
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Work experience

Administration Assistant (from October 2017 to May 2018)
General Admin duties

Education

Aged Care Cert III (from October 2017 to June 2018)
Aged care
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Work experience

Clinical coder (from July 2010 to December 2016)
Encode patients data
Categiver (from May 2005 to December 2009)
Taking care of 4 patients in a rehabilitation center
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Data Entry/Admin Part time
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I am a highly motivated, driven, passionate, experienced and successful Operations Analyst, with specific experience in Settlements, Confirmations, Client On-Boarding, Position keeping, XYLO customer Call Centre.The experience and skill set, I possess will enable me to become an effective member of your team.

Work experience

Westpac Banking Corporation - Operation Analyst (from October 2002 to December 2017)
Support of internal stakeholders, colleagues and management with projects and other ad hoc tasks. Deliver high quality customer service whilst ensuring all business objectives are met. Adherence to the relevant compliance and regulatory obligations. Successfully works within a high pressure, high volumes & target driven environment.
Deutsche Bank Sydney (from October 1997 to June 2002)
Officer Operations for FX products, Precious Metals, Non Deliverable Forward, Reconciliation for FX Brokerage

Education

First Aid Officer Surf Life Saving (from August 2017 to August 2017)
AFMA (Operations Accreditation Program) (from February 2012 to March 2012)
Banking & Finance products description and utilisation
TAFE Information and Techonolgy Certificate III (from January 1999 to June 2000)
Multimedia, Web site building
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Work experience

Receptionist/HouseKeeping (from December 2013 to December 2016)
• Maintained detailed administrative and procedural process to improve accuracy and efficiency. • Greeted newly seated guests in a friendly and timely manner. • Maintained a positive working relationship with fellow staff and management. • Assisted with set up of special events and private functions. • Promoted positive customer and associate relations through courtesy, service and professional appearance. • Updated patrons accounts and private details on a daily basis. • Managed incoming and outgoing calls for a busy club. • Communicated with members and quests via phone, email and in person and always made them feel welcome. • Handled and processed confidently customers’ information. • Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. • Effectively handled customer complaints and special requests. • Provided prompt, efficient, friendly and quality services at all times. • Accurately balanced cash register at all times. • Maintained stock levels to prevent shortage of critical items. • Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff. • Operated credit card machines correctly and quickly • Assessed guest demeanor and identified when to call behavior to attention of a security personnel or Duty Manager. • Participated in bar incentives and club promotions to drive sales and promote the venue.

Education

RSA and First Aide Certificate
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I am a dedicated management professional who has worked in a variety of environments enabling a wide set of skills to be developed to support any number of settings. Timely focus on meeting internal and external customer expectations in addition to proactive communication and diligence ensures I am a valuable member of the organisation

Work experience

Capability Manager (from July 2017 to February 2018)
My role included leading a national team of capabilities consultants who are responsible for the design and delivery of technical training programs. My role was key in the design and delivery of leadership and sales training supporting team managers.

Education

Diploma of Life Coaching (from January 2017
Currently Underway