PEOPLE

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Work experience

Claims and Account manager (from June 2016 to November 2018)
• Managing head office accounts Australia Way and Australia Post. • Developing and maintaining a strong relationship with these accounts. • Answering client queries and identify new business opportunities • Taking and processing orders and invoicing. • Supporting sales team with payments following up. • Taking customer credit claims either by phone, email or fax • Liaising with warehouse to investigate the oversupply or short supply. • Organizing the re-delivery for incorrect shipments and manage freight/returns. • Assisting the buyers to test and verify the faulty stock claimed by customer. • Processing customer credits in Sage 300 ERP, sending credit to customers. • Analyzing the types of credits and maintaining the log of warehouse errors. • Supporting finance team and broader company.
Customer Service Coordinator NAB (from February 2012 to February 2015)
• Underwriting administration in customer focused environment • Group Insurance annual review spreadsheet and calculations of premiums • Dealing with financial advisers and medical institutions to obtain underwriting requirements • Maintaining and updating individual Death & Total Permanent Disability and Salary Continuance accounts and records • Dealing with incoming calls from financial advisers and employers • Taking 100% responsibility for delivering accurate information • Meeting individual productivity and quality standards as determent by the business • Processing requests for insurance applications • Assisting in the training of staff • Chairing daily scrum meetings and weekly team meetings
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Work experience

Logistics Administration Specialist (BP AUSTRALIA) (from November 2013 to August 2018)
Administered all aspects of post event reconciliation for commercial, retail and aviation customers. Subject Matter Expert for Trip Reconciliation and accountable for developing procedures for continuous improvement
Senior Hired Cartage Consultant (from July 2010 to November 2013)
Investigate all suspense items for Hired Cartage and requested rates from 3PL's to ensure that the correct cartage rate was applied. Supervised new staff members to ensure correct processes are applied. Resolving all enquiries submitted by our vendors

Education

Certificate in Business Studies, Massey University (from February 2004 to June 2004)
Principles of Macroeconomics, Introductory Accounting and Fundamentals of Finance and Property
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Work experience

Brand Ambassador - DemoPlus (from June 2012 to November 2017)
Work for 4-8 Hours per day in all major shopping centres in the Perth metropolitan area, attracting customers to speak to me with a sales point of view.

Education

Full time Commercial Course (Secretarial) - Perth Technical College (from January 1976 to December 1976)
All things office.
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● Extensive experience in Case Management and proven ability to meet and exceed monthly and quarterly KPI’s.
● Experience in communicate with people from a diverse range of backgrounds, both in person and over the phone.
● Able to work effectively independently and as part of a team.
● Exceptional Customer Service skills.
● Use initiative and learn new tasks quickly.
● Honest, respectful, reliable and punctual.
● Able to problem solve, prioritize and manage conflicting tasks to meet deadlines.
● Adhere to Occupational Health & Safety policies and procedures.
● Complaint management/ resolution.
● High level of Administration Skills and sound knowledge of MS Office suite of software.

Work experience

Employment Advisor (from May 2016
One on one support and client management.

Education

Companion Animals Pathway (from July 2017
Cert 2 Animal Studies, Cert 3 Animal Studies