Working at Liquorland involves the primary function of customer service and stock replenishment. These duties in further detail include the requirement of I.D checks according to legislative requirements and ensuring there is no one underage on the licenced premises, unless supervised by an adult or guardian. Throughout the day the constant stock replenishment from what has been sold is a necessity to guarantee the business is run efficiently and all customers are satisfied. In addition to stock replenishment is stock ordering, where we need to take into account the one-week delay from ordering to arrival, the specials that will start, and the specials that are about to finish. Weekly reporting requirements are also a part of the requirements working at Liquorland, including the processing of the staff pays. Finally, cash handling is also an important part of the business, where the ability to count effectively and accurately is a necessity to avoid mistakes and discrepancies.
Assistant Manager/Currency Consultant
Over the past four years as an Assistant Manager I have been responsible for four sites and up to 20 staff across the Cairns Airport. This involves staff management, workload delegation, responding to staff needs and issues to ensure work flows smoothly across all sites, as well as our primary business function of currency conversion, which at an airport consists of long strenuous busy periods involving high turnover. I am constantly forward planning, prioritising workloads, addressing staff issues/enquiries, and troubleshooting any and all issues, from computer downtime, to security responses, buying/selling currency, monitoring currency rates, and ensuring we have resources to meet all these demands. I keep staff up to date with any issues we are experiencing, ensure I respond to their needs and enquiries, keep them apprised of changes in the foreign currency, and that they know I am working on solutions to problems. I oversee and analyse the performance of each site and use motivation and good communication to ensure we are working together as a team.
I am also responsible for daily, weekly, and monthly reporting, collecting data and staff time reports from the four different locations, loading these onto an online system, assessing the information to ascertain turnover, and identify and follow up any discrepancies. For transactions over $1000AUD I ensure forms are completed as per legislative requirements and information recorded correctly and printed for processing. In addition, for transactions over $10,000AUD, additional forms are required to be completed. When conducting shift handover, I communicate with other staff by email and notes on the computer system to ensure a smooth changeover. I also report to staff in America and the United Kingdom as needed, alerting them to issues which need to be addressed, or requesting/confirming information.
Working at Amart Sports requires the basic ability to provide customer service and stock replenishment once an item(s) has been sold. Throughout the day in addition to the stock replenishment and customer service day-to-day tasks is the need to keep the store neat and tidy to help the business is run efficiently and all customers are satisfied. In addition to the above mentioned tasks, I was eventually trained up as an all-round sales assistant where I helped out wherever it was needed. This included the administration side or the cash handling, and the warehouse roles where there was receiving and delivery requirements.