PEOPLE

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Statement of Competencies/Essential Criteria
• Degree: M.A. Clinical Psychology
• B.A. (Hons) Psychology
• Dip. Youth & Community Work

4yrs retail/hospitality, customer service eftpos register cash handling opening and closing procedures supermarket work, kitchenhand front of house casual barwork

Eligibility for membership of professional Association
• I have experience in a case management model within a supported accommodation Unit, working within a feminist model and working with clients needs and priorities including:
Client based work, from a feminist perspective and family systems approach, especially with Women and Children; prioritising women’s, safety, crisis intervention, support, counselling, advocacy and practical support in relation to:

• Housing/Accommodation, Housing S.A. and Non-government sector housing, familiarity with priority one and two state housing criteria in S.A.
• Employment Contact and liaison with Centrelink, Employment network providers and some advocacy and support work on an as and when needed basis
• Education with TAFE , Uni WEA or appropriate training and education unit (nationally recognized)
• re-networking with support agencies and social service agencies as appropriately,
• the respect, safety and confidentiality of clients was maintained with a high degree of professional ethics through regular supervision, team accountability and organizational boundaries being maintained, including working with clients from culturally diverse backgrounds, in ensuring interpretation services were available.

Childcare Experience:
• I brought a mother’s experience and knowledge of everyday life, breastfeeding, nursery talk and language development and play activities; knowledge, I do not suspend in my clinical/counselling practice.
• My degree in Psychology including Units in Developmental Psychology with a recognition of:
• The range of normal development, mother-child interactions, reaching/ grabbing behaviour, pointing behaviour, first words,/first steps , movement, play -peer interactions; general criteria used by psychologists, child nurses, social workers (checklists and interview based and observational records,) incl. knowledge of the potential consequences of violence and abuse
• assessment via interviewing, with child appropriate language use,
• use of behavioural & observational records, ethics and codes of conduct concerning child safe environments
• My self care strategies include being very clear about my own professional boundaries and ethics, engagement in fitness and health regimes, and supports I identify as useful.
• I do not support ‘home’ visiting, except on an as and when needed basis and only via prior arrangement and informed consent and contracted between both parties

My case management records and documents were always maintained with accuracy and attention to client confidentiality, ethics regarding client records and rights.

Work experience

customer service (from February 2015 to June 2017)
customer service shelf fill eftpos use register use sales

Education

masters psychology (from February 1991 to December 1996)
psychology

Other

cert 3 aged care/disability
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Ernest RozarioNarre Warren – 3805
M: *****89 + click to reveal
E : *****@yahoo.com.au + click to reveal

“Customer Service Representative”
I am very interested in securing the position, as advertised on JORA.I believe that I have the skills, experience and determination to add value to your team and business. I have previously been working for CPM International – Call Centre for Australian Gas and Light (AGL) where I have been reinforcing Sales and also in a retention team, to retain customers from switching over to other energy retailers.

I have a sales background and I also have extensive experience working for Insurance. You will find that I am a hard worker and very eager to learn. I have good organisational skills and understand the importance of working cooperatively in a team environment and maintaining KPI’s. I have a good understanding of SAP operating system. I have included a resume in the attachment and I would be willing to show you my work ethic and skills in a work experience scenario. I would like to secure a position in your company as I see it as a long term career that can present the opportunities I am seeking; you will find in return a loyal, hardworking and valuable employee.
Please contact me on *****89 + click to reveal if you require any further information or have any questions regarding my application. I look forward to hearing from you.

Kind Regards
Ernest Rozario

Mr Ernest Rozario // M. *****89 + click to reveal // E. *****@yahoo.com.au + click to reveal
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Experience working with clients (as a retail assistant and as an attorney). I am able to speak 5 languages: english, spanish and basque fluently; italian and french, intermediate.

Work experience

Sales Assistant at Ted Baker (from November 2017 to December 2017)
- Customer service - Fashion advice - Shelf-stocking
Sales Assistant at Eroski S. Coop. (from October 2017 to October 2017)
- Customer service - Storage - Shelf-stocking
Sales Assistant at Ttipi-Ttapa (from June 2017 to July 2017)
- Customer service - Fashion advice - Cash-handling - Storage - Shelf-stocking
Labour Attorney at LAB Sindikatua (from November 2016 to April 2017)
- Legal advice - Representation in court - Document reporting

Education

Diploma (from November 2017 to December 2017)
Diploma in Human Resources Management at George Brown College
Master's Degree (from October 2015 to October 2017)
Master's Degree in Criminology at Valencian International University VIU
Bachelor (from September 2008 to July 2015)
Bachelor of Law at Universidad del País Vasco
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Other

I currently partner in a Personal/Leadership Development Industry and looking for more positive people to create income they deserve. I will show you how others are making $10,000 or more in a single month without the overhead of a traditional business.
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Work experience

Business Admin (to August 2015)
Enter data into Excel spreadsheets, typing Legal documents and Letters, receive reports fron Legal Aid and re type report, answer incoming calls professionally.
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Hey there, I am Katie Gardiner. I am based in Fremantle WA. Thank you for looking at my profile - Katie
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Work experience

crew memeber (to November 2016)
upsold menu items, regular interaction with customers and handled food and beverages
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In the past I have been in retail sales and B2B/Account Management sales for some 25+ years in the Telecommunications industry and keen for a new challenge to test myself more.
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Navdeep Agnihotri
Mobile: *****09, + click to reveal E-Mail: *****@gmail.com + click to reveal

________________________________________

Dear Sir/ Madam,

I'm particularly interested in available opening / position, which will relate strongly to my over 11 years of experience in Recruitment, Training and Development, Content Development, Training Need Analysis and Stakeholder Management, Customer care and Sales Support.

Worked with Vulcan Express, Gurgaon (India), I believe I meet all the essential criteria for the position. I have hands-on experience in managing several stakeholders for recruitment and training requirements with a team of associates including KPIs, , Team Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), Head Count & Forecasting, Customer Retention, and Training Needs Analysis. Please find below a summary of my experience and key accomplishments:

• Merit of winning several awards & recognition during the tenure - namely, Star Performer and Excellence Award (Two times)
• Effectively managed high net worth clients for the recruitment, training and other business requirements
• Designed a robust & dynamic reporting system to showcase the monthly performance of team in a single arena
• Efficient organizer, motivator, team player and a decisive leader with the ability to motivate teams to excel and win

I am now willing to take up roles in Recruitment/Training and Development / Content Development / People Management. In addition, I am open to assignments in Queensland.

I am keen to join your organisation due to its leading position in the industry, great organizational culture, spirit of innovation, professionalism that characterizes your organization and its employees. I am attracted to this role on account of the organizational performance, values, challenges, best fit, and so on that it offers.

I appreciate your efforts in taking the time to review my credentials and experience. Looking forward to a positive response.

Thanking you,

Sincerely,

Navdeep Agnihotri

Enclosure: Resume

Work experience

Trainer, recruitment (from August 2015 to April 2017)
• Strategic role player in recruiting off role employees and implementing all new processes including PNP, Dropship, LMD-Large and Small, RVP-QC, QC-RTS, Reverse, LH-RTO • Key character in embedding two level technologies in organization. • Implemented effective measures to reduce TAT; developed new procedures & processes to streamline operations and enhance service efficiency • Recruited and Trained thousands of employees on continuous technical and process updations • Managed several projects for various clients to ensure timely connectivity, deliveries and pickups, • Resource Utilization, C-SAT (Customer Satisfaction), Capacity Planning, Attrition Rate, RCAs (Root Cause Analysis), HeadCount & Forecasting, Customer Retention • Prepared & presented various weekly/monthly MIS reports about ongoing and completed trainings • Resolved & analysed escalated cases which were raised to Senior Management Team • Ensured satisfactory ratings in internal & external audits • Rendered services as a Learning Coach; developed, implemented, & executed performance improvement plans for all individuals to drive continuous improvement and employee retention • Key role player in attaining new business through involvement in initial level discussions, presentations and need analysis
Trainer, recruitment (from January 2013 to December 2014)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team
Trainer, recruitment (from December 2008 to July 2012)
• Done liaising with various clients in order to understand their manpower and training requirements • Managed end to end recruitment and training projects for various clients • Successfully implemented recruitment and retail training programs in all the assigned zones • Escalation handling to ensure match up client expectations • Prepared instructional training material and aids in relation to internal and external stakeholder’s business requirement • Designed and implemented strategies to attain business from retail market • Ensured timely delivery of required training content and other resources to attain customer satisfaction • Understood every client’s training requirement through regular interaction and in-depth Training Need Analysis • Facilitated smoother execution of training programs required by clients including feedback capturing and post training evaluation • Key role player in business establishment by supporting business team

Education

MBA (from April 2003 to April 2005)
Business development, recruitment, training, Customer Service
Bachelor of Computer Applications (from April 2000 to April 2003)
Computer Applications, MS Office
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A sales management professional with over 16 years of experience in the pharmaceutical industry, I have worked in different roles within the sales and marketing. I have a proven track record of consistent sales and marketing achievements, in addition to playing key roles in major projects.
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Looking for casual/part-time work. Multi-skilled in sales, marketing, ran own import fashion/jewellery/handicrafts wholesale business for ten years. Great people skills, efficient and capable. Worked in motel as cleaner/office worker in Wagga last year 2016. Office experience with solicitors and accountants. Worked in Disabilities for five years.

Work experience

see resume

Education

Certificate IV Alcohol & Other Drugs (from October 2014
Case management, helping people with alcohol and drug problems
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Work experience

Fund Administration Supervisor (from February 2012 to April 2016)
o Processing telephone, fax and emailed subscriptions, redemption, transfer and switches for onshore and offshore funds o Resolving customer-related enquirers by email and by telephone, supplying information relating to funds’ portfolios, prices, dealing procedures, markets and currencies o Processing trade related paperwork o Manage the team and make sure to deliver a quality packs within the agreed times. o Arrange appropriate training to the team o Allocating staff to the daily fund activities
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Work experience

Travel Consultant (from March 2015 to March 2017)
• Managing Client bookings • Sales • Money Handling • Accounting • Working with reps and wholesalers • Organising all follow ups with clients and wholesalers • Deciphering and conveying product rules and restrictions • Handling Customer complaints • Customer service • Establishing the correct product for the client

Education

Certificate 3 & 4 in Travel & Tourism (from March 2015 to March 2017)

Other

Certificate 3 in Business Administration
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Work experience

Housekeeper (from February 2017 to February 2017)
Cleaning and vacuuming rooms, customer services
Farm hand (from November 2015 to December 2016)
Picking fruits and general labour work
Volunteers (from June 2013 to August 2015)
Organizing activities for the children
Librarian customer services (from October 2011 to March 2012)
Customer services, reception, call center, archives
Carpenter (from September 2008 to October 2008)
Fixing and cleaning the equipment and helping the carpenter senior during the general duties
Travel agent (from May 2007 to July 2007)
Customer services, call center, working under pressure in a very busy environment

Education

University of Udine (from October 2008 to June 2015)
Foreign languages and literatures
I.S.I.S. Luzzato (from September 2006 to June 2008)
Completed diploma in travel and tourism
I.S.I.S. Luzzato (from October 2006 to May 2008)
Organization of sports events
I.S.I.S. Luzzato (from September 2003 to June 2006)
Vocational diploma in travel and tourism
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Vijay Kumar
State Business Head

AREAS OF EXPERTISE
Channel Sales
Institutional Sales
Account Management Partnership strategies
Team Management
Product Launches
Regional Administration
Skilled negotiator
Demand Forecast
Operation Improvement
Budgeting & cost control
Influencing Decision Makers
ROI Management
Inventory Management
ATL, BTL & TTL Marketing

KEY ACHIEVEMENTS
• J&J- Reduce Logistic days from 6 days to 4 days.
• Increase penetration by 11% and 40% in manpower.
• HUL – Designed MOU for modern trade – Merchandising.
• BCPL – Generate International client like Pizzahut.
• Generate and retain major client – Jubiliant foods – which has 14% of share of total business.

Successful launch of new products
• Successfully launched 100+ FMCG product.
• Syona Cosmetics in Karnataka Market.
• First to launch mono product in major cities of Karnataka.
Syona Cosmetics
• Strategically cracked Quicker, YLG and Housejoy.
• Set up a full channel network of Karnataka with a team of 6 direct and 54 Indirect Reportees.
• Categories market and for every category different setup for proper service delivery.

EDUCATION
• MMS in Marketing from Mumbai University, 2004. PERSONAL SUMMARY
A result driven professional with 12+ years of experience with raw entrepreneurial drive and strong work ethic required for continuously exceeding set sales targets. Bringing a strong sense of urgency, responsibility and accountability to undertake any sales project. Proven ability to interact effectively with clients, and have a long track record of designing and executing professional sales strategies using in-depth knowledge of the customer and industry.

SALES ACHIEVEMENTS & CAREER HISTORY
Syona Cosmetics Pvt. Ltd., Banglore
State Business Head April 2015 – Present
Annual Sales Turnover Target:3 Cr | Annual Sales Turnover Achieved: 3.66 Cr (FY 15-16)
Karnataka
In charge of coordinating people and resources, and for delivering on volume, sales and profitability objectives by channel. Also having day-to-day responsibility for the company's sales volumes in a specific territory.
Achievement:
• Increased market share to 3% from 1.2% in span of 1 year
• All direct dealer and distributor network growth from 1 to 3 over last year.
Responsibilities:
• Handling 3 Super Stockiest, 12 Distributor, 1800+ Salons 7 Spa, 64 Naturals, YLG, Green Trends, Tony and Guy with a team of 2 Trainer, 2 BDM, 2 ASM, 6 SE & 48 BA’s.
• Set all processes and systems to work efficiently as per Company specifications.
• Develop business plan to drive Customer, Trade and Distribution penetration, Revenue Growth and strong brand leadership in the region.
• Carried out analyses of statistics to determine potential growth, designed sales performance goals and monitored performance on a regular basis.
• Directs the selling activities within the Region, inclusive of resource deployment and customer interactions. Prioritizes effectively and in accordance with corporate objectives.
• Formulating business plans for overall development & accomplishment of top and bottom-line profitability.
• Engage and maintain of good Business relations with the promoters, team leaders, dealer and Distributors.
• Inventory Management from Super stockiest level to retail counter level

BCPL, India Dec 2005 to March 2015
Senior Manager- Sales.

Johnson & Johnson Consumer Product Division May 2005 – Dec 2005
Area Business In charge, Territory – Goa & Konkan Maharastra

HUL (Modern Trade) Sep 2003 – May 2004
Territory Sales In charge

KEY COMPETENCIES AND SKILLS
• Distribution Network
• Sales Management – Monitoring of Primary and Secondary Sales
• Setting sales team objectives and priorities in alignment with company objectives and priorities.
• Communicating skilfully with customers on new products & service offerings
• Building Customer Relationship.
• Maintaining Inventory level
• Strong solution-oriented selling skills.
• Managing highly complex & parallel projects that involve multiple stakeholders.

PERSONAL DETAILS

 DOB : 16th November 1975
 Contact me : *****50 + click to reveal
 Email : *****@gmail.com + click to reveal

Work experience

State Business Head (from April 2015
Channel Sales Institutional Sales Account Management Partnership strategies Team Management Product Launches Regional Administration Skilled negotiator Demand Forecast Operation Improvement Budgeting & cost control Influencing Decision Makers ROI Management Inventory Management ATL, BTL & TTL Marketing

Education

Post Graduation in Marketing (from May 2001 to May 2004)
Sales & Marketing HR SCM FInance
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Hey there, I am Steve Booth. I am based in Horsfield Bay NSW. Thank you for looking at my profile

I Am a consultative sales executive with a very wide and varied work background that spans over twenty years plus.
At ease talking to C class clients as much as the tradie on the job site.

Work on the ABC sales technique with a simple formula applied.... two ears One mouth... Act accordingly!
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Work experience

Partner (from February 2015 to March 2017)
Direct sales
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Work experience

sales coordinator (from March 2017