PEOPLE

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Work experience

Marketing and Public Relations Manager, Customer relations, Retail.... (from August 2008 to September 2018)
I AM STILL WORKING AT THIS JOB... I CREATED LOYAL CUSTOMERS FOR THE COMPANY BY USING SOME PR TECHNIQUES... RELATONSHIP WITH CUSTOMERS... DESIGN OR PLAN SOME ADVERTISEMENT FOR NEWSPAPERS OR RADIOS... CREATING EVENTS FOR THE COMPANY... CREATING DATABASE FOR CURRENT CUSTOMERS... ETC..

Education

MASTER DEGREE IN PUBLIC RELATIONS (from September 2003 to July 2006)
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Effective leader of the Sales and Marketing department responsible for branding, advertising, market research, business development, customer relationship management, team building and leadership,
• Held Australian Permanent Resident visa and International Driving License at the present
• Developed marketing strategy to penetrate the steel market and branding the company and products
• Formulated and executed the sales and marketing plans while developing and maintaining the customer relationship
• Directed sales forecasting activities and set the monthly, quarterly, annually departmental and individual sales targets
• Developed internal sales processes, culture, policies, and procedures to standardize sales operations and achieve targets

Work experience

Sales and Marketing Manager (from August 2015 to August 2018)
Managed the Sales and Marketing department in the Japanese steel fabrication and coil-center manufacturing company in Myanmar. Directed a team of six members; two senior sales executives and four sales executives. Formulated the sales and marketing strategies, brand planning, business-development strategies to drive revenue growth and enhance market shares in the domestic steel markets. Highlighted Achievements • Produced the revenue of more than AUD 42 million from the sales of over 50,000MT of steel products from 2015 to 2018 • Developed and consistently maintained strong and sustainable relationships with more than 100 dealers / stockists and 200 end-users in Myanmar • Successfully expanded into the steel fabrication business by adding another fabrication factory to acquire new fabrication end-users market shares • Achieved 2016 and 2017 Star Performance Awards for the outstanding sales results and expansion of fabrication markets Responsibilities • Developed and implemented strategic sales and marketing plans while monitoring competitors’ activities and products • Liaised with General Manager, Director and Chairman to develop and recommend product positioning and pricing strategy to achieve highest possible long-term market share and profits • Forecasted sales expense requirement and developed department operating budgets on monthly, quarterly and annually basis • Analyzed and controlled expenditure of sales department to conform to budget requirements • Met with key clients to assist sales executives with maintaining relationships, negotiating and closing the deals • Handled and managed problems, complaints and difficult situations escalated by subordinates or customers • Prepared and analyzed monthly, quarterly and annually sales reports to support top management in formulating decisions • Explored new market opportunity and drive performance of the team by providing feedback and advice regarding products, sales activities, market development, customer needs, improvement of sales team potential and prices and selling techniques. • Recruited, trained and developed sales team members towards result oriented team • Proposed relevant KPIs and incentive structure for sales team and customers to drive improve performance growth • Performed analysis on benchmarking organizations in order to adopt best market practices into organization • Set up the company official website and pages on social media while advertising on printed media and directories • Forecasted the market situation and optimized importing of raw materials, level of existing stocks and price of products
Petronas Carigali Myanmar (Hong Kong) Limited (from November 2014 to January 2015)
• Performed annual plant shutdown activities and obtained hands-on experience through onshore drilling site visit • Familiarized a complete gas process via onshore site visit to Pipeline Operating Centre and Metering Station • Acquired operating principle knowledge of rotating machineries (Compressor, Generator and Turbine) • Fully understood the tendering process, contract management procedure, price agreement method, and inventory & warehousing management • Observed project management procedure for constructing offshore drilling rig • Enhanced knowledge of overall oil and gas business operation, planning and budgeting engineering projects
Equipment Technician (from November 2010 to June 2012)
• Developed engineering skills through performing engineering evaluations and projects • Acquired technical hands-on experience via performing repair and maintenance on production machines • Performed analysis, machine calibration and troubleshooting for mechanical failures

Education

University of Thai Chamber of Commerce (from March 2016 to October 2017)
Global Master of Business Administration
University of New South Wales (from July 2012 to July 2015)
Bachelor of Mechanical Engineering (Honor)
Temasek Polytechnic (from October 2007 to October 2010)
Diploma in Mechatronics
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Sales and marketing

Work experience

Deputy Manager
SALES

Education

MBA
Marketing
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Work experience

Community and Event Coordinator (from September 2017 to December 2017)
Produced Australia’s largest fintech festival, Intersekt Festival, and FinTech Australia’s annual summit, Collab/Collide, held in Melbourne with over 1,000 delegates by engaging in all-around administrative and event management tasks for Intersekt, Collab/Collide Spark Festival, and other talks and events in Australia through customer and partner relations, sourcing of collaterals and materials, and multiple on-site roles
Business Development Manager (from November 2015 to June 2017)
Spearheaded expansion and development initiatives in company's B2B portfolio expanding client base by 80% totaling Php20 Million in annual revenue through new acquisition and retention efforts

Education

Bachelor's Degree in Management Major in Communication Technology Management (from June 2009 to March 2014)
Subjects taken: Marketing, Finance, Operations Management, Information Technology, Communication, Leadership Management Minor Program in International Business, Minor Program in Philosophy
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Work experience

albedor industries (from September 2000 to September 2017)
national sales manager
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Work experience

Op Shop Supervisor (from January 1999 to May 2017)
Lead a team of volunteers on the daily running of the stores. Provided training and development to volunteers, supervised a work for the dole programme. Assisted in the establishment of new stores. Met shop targets.
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PERSONAL SUMMARY

Awarded Client Services Person of the Year.

A well mannered, confident, reliable, good work attitude,multilingual, articulate, result driven and hard-working Sales/Customer Service Consultant with more than 15 years of invaluable experience in Pharmaceutical and Real Estate industry.

A great team player with an appreciation and understanding of the importance of excellent customer service as a significant function within a business success whilst at the same time ensuring the highest level of sales for the company.

Ready for the next stage in my career, looking forward to making a significant contribution to the growth an ambitious and reputable company.

Work experience

Sales and Marketing Assistant/Client /Services Consultant (from July 2011 to March 2018)
New Project Coordinator (from February 2010 to April 2011)
Professional Medical Representative (from January 2000 to December 2008)

Education

Certificate IV In Property Services (Real Estate) – CPP40307
Associate Diploma of Business (Accounting)
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• General Manager and Business Executive with over 24 years of expertise within Africa, Middle-East , European and Asian markets. A career path with 15 years in international sales, 2.5 years in product management, 6.5 years in corporate marketing and 2 years in Business Planning. A good mix of B2B and B2C experience.
• Skilled in competitive and market analysis, pricing, new product rollout, running national campaigns, corporate & retail identity, channel management and strategic planning. Consistently executed potent strategic marketing plans that supported sales teams to deliver substantial revenue growth.
• P&L Management, Long Term Planning, Business Development, Competitor & Market Analysis, Branding, Retail Pricing, Loyalty Program, Logistics & Channel Management

Work experience

General Manager (from May 2013 to November 2017)
• Senior leadership role with P&L accountability for Engineering, Chemical, Automotive & Paper divisions. • Transform the companys product mix into 4 SBU’s by product and international supplier optimization. • Sales Budgets, Network expansion, Customer Care Management & conflict resolution, Channel Management,Sourcing, Finance & Banking • Build a collaborative team based high performing organization of over 80 employees, recruitment, goal setting & professional development, performance appraisal, increment approvals, etc. • Expanded B2B & B2C model locally and internationally with a customer base in 22 countires and growing. • New product launches and vendor tieups with Multinational suppliers of Automotive/ Paper & Chemicals • Introduced Vizzoni Auto United in Emirates and migrated to the current profile to shoulder a broader assignment and product portfolio. • Formulate,plan and Implement business strategies & promotions with increased market penetration for high margin products to improve top and bottom line. • Directly responsible for Budget, market assessment, expansion, CAPEX reports to the Board of Directors Significant Milestones • Peaked revenue by 50% YOY to achieve USD 120 Mn since inception. • Developed customer base of 600+ clients in domestic segment and 22 countries in less than 3 years • 16 new contracts signed to source materials on exclusivity basis in MENA region. • Increased division’s profitability by 20% through cost structure alignment with revenue forecast in addition to inventory turnover rates. • Strong relationship and network builder to grow a team strength to 80 personnel in multiple roles. • Conducted 12 training programmes for Sales & Operations teams to improve productivity and effectiveness.

Education

Master Of Business Administration (from January 2001 to December 2003)
MBA in Sales & Marketing , Customer Support , Organisation Management, Conflict Resolution, Business Development & Channel Management , International Business & Operations
Diploma In Organisational Management (from January 2003 to December 2003)
Diploma In Marketing Management (from January 2000 to December 2000)
Bachelor Of Engineering (from March 1998 to January 1993)
Mechanical Engineering with specialization in Automobiles , Power Plants, Applied Mechanics, Operations Reaserch
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Work experience

Sales Consultant (from April 2016 to March 2017)
Worked as Medical Representive

Education

Bachelors degree (from September 2013 to July 2017)
English language and Literature

Other

Worked as sales consultant in Efu Life insurance for one year
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Work experience

Business Development Manager - Albury NSW - JDP Applications Pty Ltd (from January 2017 to January 2018)
Promotion, marketing & development of Ultracoat – a unique high build, 100% solids epoxy protective coating to a wide range of clients in the following industries which include - mining, industrial, water, sewerage, councils and the food production industry. My duties include the following • Regular travel throughout Australia – liaising with architects, specifiers, mine engineers, site managers, specifying engineers, purchasing officers, water boards, councils and asset managers to provide an on-site solution for the epoxy relining of structures which included chemical and water tank relining, manholes, chemical bunding repair, concrete repair and water treatment plant relining.
Business Development Manager - Albury NSW - CREST Coatings (Australia) Pty Ltd (from November 2015 to December 2016)
Promotion, marketing & development of Cormix products - a comprehensive range of anti-corrosive, repair and waterproofing solutions covering steel pipelines, underground mining & tunneling, bridges (carbon-fibre strengthening) airport runway repair, crack injection, slab lifting, grouts, concrete repair & construction and finished product protection. My duties include the following • Regular travel throughout Australia – mine site visits – liaising with mine engineers, site managers, specifying engineers & purchasing officers. • Generating and supporting a large reseller distributor/dealer client base throughout the east coast of Australia requiring extensive travel to service
QLD State Sales & Service Manager - Mackay QLD - MATO Australia Pty Ltd (from February 2010 to December 2015)
Promotion, marketing, development and installation of Conveyor Belt Maintenance Equipment products and services and future offerings throughout the state of Queensland – in the Mining and Quarry sectors, Agricultural, Manufacturing and Industrial markets, mostly in the Bowen & Surat Coal Basins, both in underground and surface mining. • Responsible for the Mackay branch and all stock & staffing levels. • Proven record of effective sales and customer service, strong technical capabilities, implementing solid business relationships with clients through personal contact. • Ability to work independently with high levels of organizational skills. • Willingness to undertake regular travel throughout the Queensland coalfields. • Ability to liaise comfortably and effectively with a variety of customers including Mine Engineers, Purchasing Officers etc. • Familiarity with both underground & open cut conveyor system components and service. • Conduct on-site mechanical fastener - belt clipping training with mine staff, as per Certificate IV Training and Assessment qualifications & according to site SOP’s. Training was conducted at the following coal mines - Oaky, Oaky No1, Grasstree, Kestrel, North Goonyella, Ensham, Blackwater, Cook, Carborough Downs, Foxleigh, Middlemount, Broadmeadows, Newlands, Moranbah North, Goonyella Riverside, Kestrel South & Crinum Coal Mines
Regional Area Manager – Albury, NSW - Hydor Fans & Ventilation (from February 2006 to December 2009)
Promotion, marketing, development and installation of Fans and Ventilation products and services and future offerings throughout the Southern NSW, Victoria, South Australia and Tasmania – in the Agricultural, Manufacturing and Industrial markets. • Responsible for the invention of Water Misting Kits for fans which were produced initially for cows on dairy farms to reduce flies and to cool down the animals in hot and dry conditions. • Product adapted and sold into intensive farming areas - dairy farms, poultry farms, piggeries, feedlots, flower & tomato growers (for hot houses) and also into industrial sheds and eventually pubs and clubs (outdoor areas), football clubs player cooling) to reduce heat and provide cooling. • Attend field days • Proven record of effective sales and customer service, strong technical capabilities, implementing solid business relationships with clients through personal contact. • Ability to work independently with high levels of organizational skills. • Willingness to undertake regular travel throughout the area to visit resellers which included Landmark, Elders, Murray Goulburn, hardware & tool resellers. • Ability to liaise comfortably and effectively with a variety of customers including Store Managers, Purchasing Officers, farmers and end users. • Familiarity with intensive farming in the agricultural, dairy, piggeries, poultry farms, feedlots, abattoirs with their needs and requirements.
State & Branch Manager – Brisbane, QLD (1996-2000) - also - North Queensland Manager – Townsville, QLD (2000-2005) (from January 1996 to March 2005)
Brisbane - Managing the Northside of Brisbane in the sales and marketing of automotive and industrial paints & accessories. Increasing the turnover from $12,000 to $250,000 per month within 2 years, and a staff increase from 2 to 7 employees. • Servicing existing clientele and generating new business through cold calling and general market surveillance. North Queensland - Established a trade and retail outlet in Townsville with a staff of 4 and closing down other stores in Cairns to consolidate in Townsville. • Increased business from $6000 per month to in excess of $250,000 within 12 months • Established new distributors in Mt Isa, Mackay, Cairns, Lae - PNG, and exporting to the Solomon Islands. • Established trading accounts with numerous mines in the Mackay Coal Basin specifying & providing heavy duty Protective Coatings. • Determining and guiding others in maintaining adequate stock holdings and levels.

Education

Army Apprentices School, Balcombe VIC & School of Military Engineering, Casula NSW (from January 1978 to December 1982)
Qualified Carpenter & Joiner
Senior Certificate, Watsonia Technical School, Melbourne VIC (from January 1974 to December 1974)

Other

Cert IV Training & Assessment
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Currently in RV sales and looking to see what else is out their...

Work experience

Sales Consultent (from July 2017
Cannington RV / New Age Caravans Perth
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I am a highly driven and passionate person with a strong sales/customer service back ground, I enjoy all challenges thrown at me and always walk out on top. I work well within a team environment and am very focused when working autonomously. I am confident when actively seeking new business relationships and understand this is crucial to the growth of all companies. I enjoy dealing with people from all walks of life and am very adaptable in most situations. In every position to date I have over achieved all of my targets and KPIs. I am a strong believer in training and that with knowledge creates power and therefore success.

Work experience

State Sales Manager (from September 2010 to January 2018)
As the Queensland Area Sales Manager, I was responsible for activities relating to the maintenance and growth of an existing customer base in QLD to provide quality solutions to our customers.

Other

Previously 1. Employed as Store Manager with extensive experience in irrigation, pumping solutions, pool services, and power equipment I was motivated with a pro-active approach to both team building and business growth. 2. Store Principal with my own franchise and 5 employees. I was involved in the sales and marketing of both off the plan and existing dwellings, selling with integrity, delivering great service, and fulfilling all leads.
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My name is Zeina Waked, and I am from Lebanon. I had been an Executive Assistant in Lebanon in an Insurance Company for 30 years which developed my personality and my skills at multi-tasking. In Sydney Australia, I am working as a Bilingual Support Assistant in a College.I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task.

Work experience

Bilingual Support Assistant (from March 2017 to January 2018)
Interpreting and liaising with the teacher and the clients until communication is clear. Explaining and clarifying for the clients and giving feedback to the teacher after class. Helping the teacher and working with small group activities. Working with teacher to develop all clients’ understanding of other cultures and languages

Education

Cert III in Spoken and Written English and Customer Service Course (from January 2016 to December 2016)
9 modules (including 1 core module and 8 elective modules) for the Certificate III in Spoken and Written English