PEOPLE

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Education

EDUCATION (from January 2016 to November 2017)
Year 11 and 12
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I have a first aid certificate and am CPR trained . I have obtained a working with vulnerable people police check and have a working with children check.

I have completed a Certificate 3 in hospitality and obtained an RSA. I also have obtained an RCG. I am educated in workplace safety as part of my certificate 3 in hospitality and certificate 3 in individual support .

I attended Kingswood High School , completed year 10 in 2014 and had gone to Parramatta High School before that from year 7 to year 10. I completed year 10 at Kingswood High School . In February 2015 I went to Kingswood TAFE and completed Tertiary Preparation . I have experience as a waitress and in bartending (I also am trained on how to make cocktails and beer pouring) . I have event volunteer experience through Supanova and Oz Comic Con, sales representative experience through Avon . I also have experience serving food , cleaning , handling money / working the till , using efpos , taking orders , answering phones and taking orders over the phone through waitressing and bartending . I have experience doing gift wrapping during Christmas 2015 at Penrith plaza for Banardos.

I would welcome the opportunity to further discuss a position with you. If you have questions or would like to schedule an interview, please contact me by phone at *****64 + click to reveal or by email at *****@hotmail.com. + click to reveal

I look forward to hearing from you.

Sincerely Rebecca Rowe

Work experience

Support worker (from September 2017 to November 2017)
• Personal care • Housekeeping • Meal preparation • Showering • Medication monitoring • Grooming
Waitress and bartender (from May 2017 to July 2017)
• Serving • Preparing meals • Bartending • Order taking in person and over the phone
Food and beverage attended (from January 2017 to March 2017)
• Bar services • RSA • Safe work practices • Working the cash registers • Cleaning • Making cocktails

Education

Certificate 3 in individual support / first aid certificate (from June 2017 to September 2017)
RCG (from March 2017 to March 2017)
Certificate 3 in hospitality/RSA (from January 2017 to March 2017)

Other

Working with vulnerable people check, working with children check
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Work experience

Manager (from May 2007 to January 2018)
Management

Education

Bussiness management (from March 2007 to April 2009)
Bussiness. Management
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My name is Cullen Trudgian I am here to obtain a full time/ casual position job so that I can further my knowledge and skill set and become a valuable member of your team.

Work experience

Customer Service (from May 2017 to August 2017)
Took in donations, processed sales, organised furniture deliveries.
Waiter, Barista, Bartender (Work Experience) (from July 2016 to December 2016)
Wait staff, served drinks, cleaned

Education

Diploma of Business (from February 2013 to November 2013)
Essentials within Business
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I am currently studying interior design at Billy Blue design school.
I have over 10 in the retail pharmacy industry. 10 years of customer service experience. I love working in sales and dealing with the public, meeting new people.

Work experience

sales assistant at Myer (from July 2016 to February 2017)
I managed the fragrance department, selling prestige fragrances , Meeting KPI targets. customer service , pos

Education

Billy Blue design school (from January 2017
currently studying interior design
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My name is Zeina Waked, and I am from Lebanon. I had been an Executive Assistant in Lebanon in an Insurance Company for 30 years which developed my personality and my skills at multi-tasking. In Sydney Australia, I am working as a Bilingual Support Assistant in a College.I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task.

Work experience

Bilingual Support Assistant (from March 2017 to January 2018)
Interpreting and liaising with the teacher and the clients until communication is clear. Explaining and clarifying for the clients and giving feedback to the teacher after class. Helping the teacher and working with small group activities. Working with teacher to develop all clients’ understanding of other cultures and languages

Education

Cert III in Spoken and Written English and Customer Service Course (from January 2016 to December 2016)
9 modules (including 1 core module and 8 elective modules) for the Certificate III in Spoken and Written English
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Work experience

Customer Service Supervisor for most and 1st experience / Reception in Real Estate second but only 1 month (from May 2011 to June 2016)
I've been in customer service for 7 years now and I have gained many skills. I am a supervisor so I have gained many skills and have been shown and told important jobs in the store. Very reliable. My 2nd experience was at a local Real estate doing reception work for a month.

Education

Completed year 12 and gained 3 business certificates. Tafe 2015 - 2nd year at university (from January 2014 to January 2015)
I complete 3 different business certificates in School, completed year 12. I gained a Certificate 3 in Community Services (youth work) at Tafe in 2015 and I am currently at University 2nd year in Bachelor of Social Work
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Work experience

Cashier (from December 2014 to July 2016)
I was a cashier at Woolworths, or "checkout chick".. pun intended

Education

High school graduate (from February 2012 to November 2017)
Completed High school with WACE
Work experience in a gym (snap fitness) (from November 2016 to December 2016)
Learnt how to use different computer programs, follow strict health and safety guidelines, customer service and how to use the equipment properly
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I am seeking a position that will benefit from my experience in the Administration, Tourism, Customer Service, Retail and Sales fields.

I am a confident, outgoing, friendly person who works well within a team or by myself. I have a hard work ethic and a determination to always try my hardest and give 110 percent.

My immediate goal is to gain more experience in my chosen field with a long term goal of eventually reaching a management position.

I feel that with my positive and professional interaction skills, my organization skills, and my customer service experience of over 10 years, I can be an asset to your company.

Work experience

administration (from November 2016 to November 2017)
general office work, administration, phone calls, emails, documents, reports
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Over the years, I have been successful in creating profitable team and department by looking ahead and yet ensuring a hand’s on approach to the current realties of the business and enterprise. With nearly One decade plus work experience I have devised and implemented strategies across Online product, Sales and Distribution, Offline Product to deliver scale and effectively manage hyper growth across the business functions I have been associated with. At ease in leading and inspiring teams across a variety of line of business’ – Sales &Marketing, Product Development, Operations to collaborate and direct efforts with a sharp focus on overall Business KPI’s and Customer centricity.

My success has been accelerated with my ability to build processes and cultures that are passionate, motivated and geared for dynamic growth. With a work experience of 10 years and exposure to different, I am a seasoned leader within the dynamic and fast-paced Online Travel, e-Commerce, Travel & Tourism and Hospitality arenas in cutting edge and drive in the Retail & Distribution Sales which has been my forte and strength.

Career Highlights
1. 10 years of experience in travel and tourism industry across various verticals – Leisure Travel, Outbound Travel, Meetings & Incentive Travel.
2. A team man to the core, I am focused in approach with ‘accountability’ being the crux of my management style.
3. Setting of distribution and service networks for both online & offline model.
4. Seamlessly Handling teams across varied Regions in like India, Gujarat & Maharashtra.
5. Over 7 years of e-commerce experience in India leading MakeMyTrip 10 Top OTA’s (Online Travel Agency) in the world.

Work experience

Area Leader - Gujarat - Retail Sales & Distribution (from June 2017 to November 2017)
Key Accountabilities: • Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. • Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. • Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. • Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. • Implements trade promotions by publishing, tracking, and evaluating trade spending. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. • Accomplishes sales and organization mission by completing related results as needed.
Area Leader – Ahmedabad & Mumbai (from November 2015 to June 2017)
Key Accountabilities: • Achieve the budgeted revenue and profitability targets of base branch location • Increase sales in all areas of income as budgeted for the branches in the area. • Coordination with marketing team to improve query count at branch level. • Development of branch and agency network for the Off-Line sales. • Customer retention and new customer contracting as per organization's policy • Ensure smooth and profitable operation in all areas as per target. • Delegation of tasks to appropriate staff. • Track high margin business segment and device means to increase margins. • Track market conditions and take adequate measure as approved. • Ensure timely MIS preparation and reporting to accounts in-charge and Business Head. • Compliance to company and statutory policy. • Ensuring that the Compliance related matters are attended and adhered to through their staff. • Plan and direct staffing, training and performance evaluation to develop and control the field force for achieving the given targets. • Ensure proper reporting and follow compliance instructions of Business Head. Any other task as and when assigned by the management.
Product Manager – Outbound Products (from November 2013 to November 2015)
• Responsible for managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with team to deliver winning products. • Heading as Product & Contracting Manager for Europe FIT Business. • Responsible for P&L of handling destinations. • Manage planning, designing, development, production and sales, and coordinating activities between the members. • Over all responsible for all contracts and negotiations directly with the hotels or through DMC. • Performing and arranging successful product demonstrations for customers. • Market research & developing the core positioning and messaging for the product. • Researching, reviewing & reporting on competitors & rival products. • Performing sales, trend, and profitability analysis. • Developing content for product and company collateral. • Articulating the company’s distinctive competence & the product’s uniqueness. • In charge of planning and developing the right marketing strategy . • Setting product pricing for new product releases to meet revenue & profitability goals.
Team Leader - MakeMyTrip.com (from April 2011 to November 2013)
• Achieve the budgeted revenue and profitability targets of base branch location • Increase sales in all areas of income as budgeted for the branches in the area. • Coordination with marketing team to improve query count at branch level. • Development of branch and agency network for the Off-Line sales. • Customer retention and new customer contracting as per organization's policy • Ensure smooth and profitable operation in all areas as per target. • Delegation of tasks to appropriate staff. • Track high margin business segment and device means to increase margins. • Track market conditions and take adequate measure as approved. • Ensure timely MIS preparation and reporting to accounts in-charge and Business Head. • Compliance to company and statutory policy. • Ensuring that the Compliance related matters are attended and adhered to through their staff. • Plan and direct staffing, training and performance evaluation to develop and control the field force for achieving the given targets. • Ensure proper reporting and follow compliance instructions of Business Head. Any other task as and when assigned by the management.
Sr. Travel Consultant - MakeMyTrip.com (Domestic & Outbound Sales) (from April 2009 to March 2011)
• Increase sales in both domestic and outbound business. • Progress and coordination of Department by daily target versus achievement. • Customer retention and new customer contracting as per organization's policy • Directing team on their sales visit and query conversions. • Allocation of queries to team members according to the location. • Worked to improve margin percentage for each transaction by promoting cross-sale. • Analyzing the queries in hand, taking feedback on each and reporting the same to Brand Head. • Ensure timely MIS preparation and reporting to Branch Head. • Monitoring of daily query versus conversion and guiding team members • Plan and direct staffing includes rosters, training and performance evaluation to develop and control the field force for achieving the given targets
Travel Consultant - MakeMyTrip.com (Outbound Sales) (from February 2008 to March 2009)
• Handling outbound sales at the counter. • Taking care of daily walk-in at branch • Given the responsibility of handling queries of Long Haul destination as an expert. • Daily updating queries in CRM with proper follow up date and notes. • Sales visit to customers whenever it is required. • Ensuring proper reporting & handling daily query received and improving conversion percentage.

Education

Bachelors of Business Administration (to December 2007)
Graduation in Bachelors of Business Administration
IATA/UFTAA Foundation (from January 2005 to September 2005)
DIPLOMA IN TRAVEL AND TOURISM

Other

• Secondary School Certificate- 10th Standard – Year 2002 • Higher Secondary Certificate – 12th Standard– Year 2004 • DIPLOMA in IATA/UFTAA Foundation & EBT Course – Year 2005 • BBA (Bachelor of Business Administration ) -Year 2007 • Destination training to European countries. • Successfully completed Managerial Excellence Workshop. • Certificate of Achievement of AMADEUS VISTA. • Certificate in Computer Basics & Web Designing. Travelled to over 20 countries across all continents of the world spanning 10 years in the capacity of Business Developer, Representing and Creating Formidable alliances for the organizations associated with. Europe being the most associated continent during International Exposure. Key Accomplishments & Achievements @ MMYT, TUI & FlightShop: • Awarded as a Star Performer during 2008 at Makemytrip.com • Awarded as a Star Performer during 2010 at Makemytrip.com • Awarded as a Steller achiever Team Leader during 2012 at MakeMyTrip.com • Promoted four times during the tenure at MakeMyTrip.com • Over 100% target achievement for consecutive 3 years at makemytrip.com • Awarded Ambassador Performance for consecutive 2 Quarters during the tenure of TUI India Pvt. Ltd. • Promoted within one year during the tenure of TUI India Pvt. Ltd from Area leader Gujarat to Area Leader West. • Awarded Most Promising Area Leader during the tenure of FlightShop India in 2017. • Navision and Mid Office Expert during the tenure of Makemytrip.com
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Work experience

Barista (from August 2012
I am a barista at McDonald's with 5 years of experience. I am also a qualified shift supervisor and crew trainer.

Education

Griffith University (from March 2017
Bachelor of Business Majors: Human Resources and Management
Lindisfarne Anglican Grammar School (from January 2011 to November 2016)
Year 7-12
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