PEOPLE

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Education

Certificate 111 in hospitality (from April 2017 to December 2017)
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Hello my name is Ivette, I'm from Mexico. I'm studying a Certificate III in Business during the afternoons. I have experience as a kitchen hand and as a tourism guide in my country. I love cooking, specially Mexican food. I describe myself as organized, responsible, punctual, friendly, fast learner and I can work as a team member.
I would like to work as a kitchen hand because I like these environment (even I'm thinking about studying Gastronomy when I return to Mexico), or I could prepare traditional Mexican food, also I could teach you Spanish.
Please don't hesitate to contact me. Thanks

Work experience

Online marketing (from June 2017 to August 2017)
Online customer attending Online enterprise’s promoting Calling and e-mail attending
Tourism guide (from June 2017 to August 2017)
Tourist guiding Customer attending

Education

Certified Nature Guide by NOM-09-TUR-2002 in Mexico (from August 2017 to November 2017)
I became a certified nature guide by the Mexican government

Other

I have some experience working in a kitchen because my mother is the owner of a catering service in Mexico, so I help her cooking and as her assistant during the preparations of the events. I also have worked attending customers as a tourism guide, there I got some skills, for example, public speaking, leadership, handling complaints, work in a team and be a fast learner.
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I've had work experiences as well as actual experiences in the hospitality industry. Through these experiences I've gained a cert III in hospitality and an RSA certificate. Along with these certifications I have also attained the knowledge and skills you have to acquire to work in the industry. My personality can be described as friendly, trustworthy & loyal. My personality ultimately guides me to strive my self, to apply myself to what ever tasks that an employer ask of me. I am ready to use, learn and adapt my skills to suit specific work environments to the best of my ability.

Work experience

Zingara's Kitchen - Kitchen Hand (from April 2017 to May 2017)
Clean kitchen equipment, assist with food preparations with the chefs as well as general cleaning duties.
(Palazo Versace work experience program) - Catering Assistant (from August 2015 to August 2015)
Catering services for the Vanitas restaurant, where I was tasked to serve food to customers as well as general cleaning duties.
(RACV Royal Pines Resort work experience program) - Catering Assistant (from February 2015 to February 2015)
Catering services for the Kalinda restaurant where, I was tasked to serve food to customers as well as general cleaning duties.

Education

Aquinas College (from February 2010 to December 2015)
Graduated with year 12 certificate of education.
Queensland Responsible Service of Alcohol (RSA) (from August 2015 to August 2015)
When and when not to serve alcohol to customers, as well as the safety precautions and hazards that it evolves in an hospitality environment.
Certificate III in Hospitality (from August 2015 to August 2015)
Cooking and food preparations inside of a kitchen, as well as techniques and methods of completing various tasks inside of a functional commercial style kitchen.

Other

⦁ Self motivated with the ability to work well either individually or as part of a team. ⦁ Patient, friendly and helpful worker who approaches work with a can do attitude. ⦁ Possesses a high degree of initiative and self-motivation ⦁ Knowledge of occupational health and safety regulations and how they are applied within the workplace ⦁ Great interpersonal and communication skills ⦁ Able to converse with people from all walks of life and diverse cultural backgrounds ⦁ Interacting with customers and communication in the workplace ⦁ Technology
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Work experience

Restaurant Manager (from January 2000 to October 2016)
All Rounder

Education

William Angliss Institute Commercial Cookery and Patisserie Chef Certificate 3 and 4 (from January 2017 to December 2017)
Commercial Cookery and Patisserie Chef

Other

Hotel Management Maitre d'hotel Switzerland
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Work experience

COOK (from July 2017 to January 2018)
OPENING AND CLOSING THE RESTAURANT IN CHARGE OF THE KITCHEN WHILE MY SHIF IN CHARGE OF THE GRILL AND KEEP THE LINE WHIT FOOD CLEAN THE FLOOR DISHES AND SHELVES FRESH FOOD AVERY TIME

Education

GENERAL ENGLISH AT INFORUM EDUCATION (from May 2017 to July 2017)
GENERAL ENGLISH
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Good day future Boss!

I am looking forward to meeting you and becoming a member of your team. with my bubbly personality and infectious laugh I look forward to creating an energy of positiveness and only my best customer service at all times. not forgetting my amazing latte art skills which I always put a lot of love into.

looking forward to hearing from you soon.
best wishes and kindest regards
Roger

Work experience

head barista (from September 2016 to September 2017)
made delicious coffee and also delivered my customers with mouth watering foo d selections and awesome customer service. highly energetic environment where customers are always put first , I absolutely love coming to work i get to see my customers who i know by name and get to give them a lovely experience on their way to work.
Manager (from April 2010 to September 2016)
I leading my crew and crew trainer in conveying a high level of customer service and the Gold standard of food quality. cash handling customer complaints was also part of my duties as manager. all ways happy to come to work knowing that i will be giving my best to my customers.
head waiter (from June 2008 to February 2009)
I was in charge of running the restaurant and also help in out in kitchen where we made loads of cakes salads sandwich's and special canapes. was so fun much working with the chef and my fellow waiters always had an excitement for coming to work

Education

Shift Management excellence (from April 2012 to April 2013)
I have learned the procedures on how to communicate with my fellow crew members and managers, also on how to deal with customer complaints and difficult situations. which leads us into food storing (FOOD SAFETY) very important. I have also learned the importance of the customers they need to be the reason why we get up in morning to make their experience the best they ever had.
barista coarse (from December 2010 to December 2010)
correct temperatures for steaming milk, how to steam milk correctly, how to ground beans, how to tell if the shots are gold standard and finally how to pour different kinds of coffees for example: cappuccino, latte, flat white, how to make a long black and Vienna
certificate in hospitality at (The Holy Family College) the industry connection. (from February 2005 to November 2005)
so much to learn in one year what an amazing experience, I learned the basic of cooking how to making different sauce and such. Also learned a lot of theory around how to use different elements of heat in cooking and what herbs and spices are. many to list.
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Work experience

Loans officer
Prepare, examine and submit Loan applications Weekly and monthly reporting of financial activity and sales Process time cards for stuff Customer service Attend and contribute to company meetings
Staff clerk/human resources
Customer service Payroll duties- examine and process time cards Compilation and submission of attendance report General administration duties Attend and contribute to company meetings
(from January 2016 to December 2016)
Kitchen hand duties General Cleaning Waitressing duties Organize and prepare ballroom for functions

Education

Hospitality and management
Diploma of Hospitality and management (currently studying) Certificate III in Customer Engagement (Currently studying) Certificate III in Hospitality (Completed) RSA & RSG Certificate

Other

Referee Louise Kong Food & Beverage Manager- Rydges Plaza Ph: 0409050732 Email: louise_kong@rydges.com
Referee Jordan Olga- Trainer 2 Study Pty Ltd Ph: 0419784994 Email: jordan@s2study.com
Referees Ian Marsh- Trainer 2 Study Pty Ltd Ph: 0481070962 Email: ian@2study.com
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Work experience

Barista/ Allrounder (from January 2016 to January 2018)
Barista/ allrounder SAN CHURRO GARDEN CITY Jan 2016- Current Responsibilities: • Make and serve all menu items following strict OHS practices • Organise and set bookings • Manage coffee machine • Respond to, and rectify customer complaints with the upmost professionalism • Upsell and maximise revenue opportunities • Merchandise retail highlighting promotions • Handling cash, managing the till and uber orders
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Hi my name is Terri and I am looking for kitchen hand work. I would like Monday to Friday work,but am happy to do the occasional weekend work. I currently do weekend work with early morning starts and Im working on my own but am happy working within a team. I have worked in a couple of different kitchens from hotel/motel kitchen to a kebab shop kitchen.

Work experience

kitchen (from April 2016 to April 2018)
currently making and decorating donuts,then taking them out to the shop and displaying them in the windows for customers to buy. Then go back to kitchen and wash and put utensils away,fill up stock, take out rubbish, clean and mop the floors
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Work experience

Night Shift McDonald's (from October 2015 to May 2016)
Kitchen Hand

Education

Secondary School Year 12 Certificate (from February 2010 to December 2015)
Business Studies, Performing Arts, Advanced English, Biology, General Mathematics, Legal Studies etc

Other

RSA and RCG License (NSW)
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Recently graduated from high school, an enthusiastic 18 year old looking for further workplace experience. I am a confident and friendly with the ability to work on my own and with others in a team environment. I am keen to learn more about the workplace and believe through hard work and perseverance anything can be achieved. I can work under pressure and am able to think quickly on my feet as well as I am able to display positive traits through difficult situations.

Work experience

Waitress (from September 2016 to April 2017)
Duties included kitchen hand, waitressing, customer service, dishwashing, front counter and cleaning as well as clearing tables.

Education

Completed VCE (to November 2017)
Completing my studies has taught me various skills such as problem-solving, teamwork, the ability to think quickly in difficult situations and efficiency at organised multi-tasking.

Other

Volunteering at Villa Maria Catholic Homes Opportunity Shop. Duties included assorting clothes, cleaning the store, point of sale transactions and customer service.
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Education

RSA & RCG and most recent Age Care Individual Support and Finished 4 Units already and continue next month Feb. 2018 (from May 2017
Work Health and Safety & First Aid the same time up to now working at Kitchen as a Volunteers - Outreach Organisation Central Coast
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