PEOPLE

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Work experience

Reception / Administration / Customer Service (from May 2013 to September 2018)
All reception duties, travel management, office administration, customer service,
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I have recently moved to the Gold Coast from France to settle with my family for good.
I am looking for a job to use my significant experience and skills that I have honed over more than 10 years working in Administration.
I like well done and tidy work with an eye for detail. I am a caring and sharing individual person, a relationship builder and a motivator.

Work experience

Administrator of the POS systems and Stock Controler / Stocktake Manager (from September 2011 to November 2017)
• Main point of contact between software company and Head Office • Project manager for the installation of POS in new venues ( setup products in the system, enter recipes / menu item, cost prices…) • System software developer and maintenance for 14 venues • The identificatoin, analysis and resolution of problems / risks • Technical support for all the venues and Head Office • Staff training on a regular basis (up to 100 people) • Creation and maintenance of the database by site and main server for kitchen and bar • Preparation of Management policies to be followed by staff • Management of all administratif (deliveries, transfers, returns…) • Assuring stock rotation / ease of stock control • Collaboration between venue managers, Executive Chef, accounts and the Owners • Reports analysis, detailed costing & accounting reports • Creation and updating of food and beverage cost price
Executive Assistant (from September 2008 to July 2010)
• Elaboration and following up administrative documents • Invoicing of accounts and ensuring payments • Main point of contact for all clients and leads • Conflict resolutions • Recruitment • Collaboration with the Financial Arm of the Government

Education

Bachelor's Degree (from September 2003 to July 2006)
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Work experience

Administration Officer (from February 2018 to December 2018)
• Receptionist • Book appointments • Accounts receivable • Invoicing • Reconcile payments
Administration Officer (temporary) (from October 2017 to December 2017)
• TSM – The Service Manager • Enter jobs into TSM • Send Subcontractors to jobs • Enter Subcontractors invoices into TSM • Send invoices to customers through TSM • Liaise with clients and subcontractors • General administration • Spreadsheets
Administration Officer (from April 2017 to September 2017)
• Reception • Data Base management • Manage Client Forums and training sessions o Create event o Advertise by email o Book Clients o Arrange Venue o Arrange Trainer o Arrange Travel booking if required • Manage Travel bookings • Manage Accommodation bookings • Conference sponsorship o Arrange travel bookings for staff o Arrange accommodation bookings for staff o Liaise with Event coordinator o Organise promotional products and banners etc to be sent to conference o Arrange courier for conference products to be sent and returned • Accounts Payable o Enter invoices into Xero o Enter receipts into Xero • Accounts Receivable o Enter payments against invoices in Xero o Send receipts o Send out overdue statements • Other administration duties as requested
Docushare Officer – contract (from October 2015 to March 2017)
• Prepare archive documents to be scanned into Docushare • Scan documents • Shred scanned documents after they have been checked by supervisor • Update Recall website • Microsoft Excel • Microsoft Word • Docushare website • Manage all cartons being sent to Recall • Keep up to date records of cartons in Recall • Request return of cartons from Recall for scanning to Docushare • Request destruction of cartons when they reach the destroy date
Purchasing Officer – maternity leave contract (from May 2014 to March 2015)
• Assist Managing Director in ordering new stock • Update spreadsheet with current sales and stock on order • Place orders for new stock
Administration Officer - temporary employment (from April 2014 to May 2014)
• Data entry • Filing • Photocopying
Administration Officer/Member Services Coordinator (from July 2000 to November 2013)
Responsible for: Membership database updates, Events Coordinator, Receptionist, and Personal Assistant • Member management • Event Management • Office Administration • Personal Assistant to Executive Director • Data base management • Website management • Accounts receivable • Training department assistance • Receptionist
Receptionist (from May 1998 to June 2000)
Receptionist
Computer Operator (from December 1980 to September 1990)
Working in Dept of Social Security in the computer department updating all Social Security details daily
Office Administrator (from November 1979 to December 1980)
Working for Dept of Health with Chemist prescriptions - comparing doctor's request with chemist dispensing

Education

TAFE Queensland (from February 1997 to November 1998)
• Certificate III in Office Administration
TAFE Queensland (from September 1996 to February 1997)
• Diploma in Office Administration
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Work experience

Marketing Manager at British Council (from July 2016 to November 2018)
• Devised and managed digital marketing plans and campaigns, developed and implemented strategies, processes with adherence to compliance • Brought marketing and customer-centric knowledge to cross functional teams. Managed communications with strategic business units (SBU), ensured consistency and accuracy of communications in line with corporate objectives • Worked closely with customer services team to develop and manage digital platform for face-to-face communications and customer service delivery • Managed British Council website with necessary updates, managed campaign budget and use relevant tools and techniques to measure and monitor the effectiveness of the digital marketing plan. • Ensured compliance of the corporate brand guidelines for all digital media activities including visual style, digital security, messaging and tone of voice, etc.
Digital Marketing Assistant Manager at Samsung Electronics (from November 2016 to October 2018)
• Customer direct Marketing: Worked in designing communication and executing push marketing in mobile devices using Samsung Owned CDM platform PEPPERMINT. Executed email marketing & SMS broadcast to target market. • Designed and oversaw major digital marketing campaigns: key responsibilities included conceptualizing, overseeing and managing marketing campaigns. • Designed digital marketing activities of Samsung device portfolio including strategizing, digital media buying, content planning, campaign execution on all relevant digital platforms such as Facebook, Google, Youtube,and local Ad networks for product promotions, on ground activations, product launch events and Samsung exhibitions. • Managed social media community, managed community engagement, tracked online queries to provide customer services to solve them. • Designed content to manage social networking sites such as Samsung Facebook page, Samsung YouTube channel, Instagram, and website, ran paid ads in SEM, GDN and other ad networks to increase brand awareness, engagement to drive sales • Managed media budget by forecasting budget, following up on spending, and implementing on time and on budget. • Reported on campaign progresses (monthly, quarterly status report, annual performance report etc.) to the stakeholders. • Facilitated digital Media agency selection pitches as per Samsung audit requirement with adherence to compliance. • Managed contracts of agency partners, managed evaluated partner agencies • Solicited local and third party vendors, service providers and agencies for various services including advertising in local ad networks, news portals, Facebook, Google, retainer agency services, media agency services, vloggers, bloggers, content providers. Additional Responsibilities: • Served as key point of contact for Samsung Management and Samsung Bangladesh for press relations with media. Oversaw organizing press conferences and media round-table conferences to keep the media abreast of Samsung and its business. • Developed communications tools (Success stories, beneficiary interviews, social media contents)for electronic and print media • Designed and facilitated strategic communications workshops and events for media stakeholders and journalists for several Samsung products and campaigns

Education

Bachelors in Business Administration (from January 2007 to December 2010)
Business Administration with major in Marketing Management
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