PEOPLE

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Work experience

Back-end developer (from March 2015 to March 2016)
Interfaces development and system maintainance.

Education

University of New South Wales (from January 2017 to December 2018)
Information Technology (Master degree)
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Work experience

HVAC DESIGN ENGINEER (from August 2015 to March 2019)
HVAC DESIGN OF BUILDINGS
HVAC DESIGN ENGINEER (from January 2013 to March 2015)
HVAC DESIGN OF BUILDINGS

Education

GRADUATE DEGREE IN MECHANICAL ENGINEERING (from June 2008 to June 2008)
GRADUATE DEGREE IN MECHANICAL ENGINEERING
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Work experience

Temporary Receptionist- Trivett Classic BMW (from January 2019 to February 2019)
• Greeting customers and managing customer flow in the showroom. • Answering phone calls and transferring to the appropriate person/department • Identifying and fulfilling the needs of customers. • Communication with various stake holders including financial and service advisors, banking representatives and law enforcement officers. • Experience with data entry using Microsoft excel
Digital Service Representative- Service NSW (from January 2018 to December 2018)
• Meeting and exceeding both personal and team KPI’s by up to 25%. • Promote digital services and educate customers to use the services at home. • Effectively liaise with a wide variety of clients, team members and management. • Create positive interactions and build rapport in a professional and friendly manner ensuring client satisfaction is a priority. • Contribute to improving the efficiency of procedures and changes in the workplace.
Retail Assistant (from June 2015 to August 2017)
• Development of expertise in product knowledge. • Strong ability to build rapport with customers. • Efficient sales skills and ability to upsell products. • Management and maintenance of inventory. • Handle customer transactions.
Supervisor (from January 2011 to April 2015)
• Working as a team leader in a supervisor role. • Coaching and mentoring trainees who require support. • Resolving customer complaints and enquiries. • Delegating and monitoring the performance of employees. • Ensure employees reach targets and goals.

Education

Certificate III in Customer Engagement (from January 2018 to January 2018)
- Product and service knowledge development - Service delivery and monitoring - Using multiple information systems - Adhering to key performance indicators - Workplace leadership - Accurate data entry -Managing workplace stress
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Work experience

Assistant Administrator (from February 2016 to December 2018)
Event Preparation Staff Recruitment Mindset Education training

Education

Education (from September 2014 to July 2015)
Passenger and aircraft handling

Other

Clearing and forwarding
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Work experience

Please refer to uploaded CV
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Education

University of Salford (from September 2016 to September 2017)
M.Sc in Structural Engineering.
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Other

Please find attached my application for this position. I am currently employed as a trust accountant in a real estate agency specialising in residential property. I have proven experience in running payroll duties, managing staff issues within the office, assisting with employment queries, assisting staff members with operational issues, and overall contributing to the sustainability of the businesses general and rental accounting processes. I am right for this role as I have a real drive in HR as well as strong administrative skills. I have worked in an admin-based role for three years, while studying Human Resource Management and familiarising myself with the different aspects of the industry. I do the payroll for my current employer (xero), as well as, answer all relevant questions employee's may have about their pay, leave and rights. I constantly have had to deal with a lot of pressure, and change, juggling studies and working almost full time throughout my whole degree. This meant that I was able to run three portfolios of properties and be organised with the trust accounts, as well as complete my studies and attend all my classes. This took a lot of strive and organisational effort to achieve, as my current role holds big responsibility as it is the management of clients’ money and assets. I am also suitable for the role as I currently have no obligations in my personal life, meaning I am flexible to work throughout the week. I have a strong knowing is MS Office, as well as Excel. My experience working in a high-pressure role at IAG, meant I was able to develop strong problem-solving skills. Working under intense phone calls, with very difficult clients, meant I had to learn to solve problems quickly and on the spot, as I would have a customer on the line waiting for the insurances to be fixed. This has helped me in my current role, as I face situations where I need to problem solve in order to fix accounts, or general issues within the office. I believe initiative, searching for answers & and problem solving are one of my strongest points in the work place.