+ Technical Writer of long experience, mainly in IT including in areas such as Quality Assurance (ISO 9001) and also Civil engineering (Defence Housing Australia.).
+ Previously media journalist in TV and radio, with audio visual production skills and 6 months as part-time TAFE lecturer.
+ Skills in MS Office toolset including Visio and range of other documentation tools to handle XML, HTML, web interfaces.
+ Recent experience for documentation of web-based customer support chat bots involving ML, Natural Language Understanding and automatic translation.
+ ITSM / CRM experience as part of support team for on-boarding of B2B customers for IP Australia using Confluence to document complex XML configurations as well as providing instructional documentation and system architecture overview briefing for use by ongoing Support team.
+ Earlier experience involved customer configuration documentation for customisation of web interface to an internationally-used Business Service Management system.
+ Some basic programming background has made it easier to communicate with developers and in some cases, to build own tools to aid in documentation tasks.
+ Work history includes both government (Federal and State) and private sector contracts and policy work at Ministerial and Parliamentary levels.
+ Familiar with most mainstream documentation and knowledge management systems and recently an assessor for major tenders for an Enterprise Content Management system at Essential Energy.
+ BA with majors in Psychology and English.
Can relocate for work and have done so successfully in past to Canberra, Sydney, Brisbane.
Separate resume document available.