PEOPLE

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Work experience

Chef/Kitchen Hand (from February 2015 to December 2015)
Food Preparation - Make Pizza, Salads, Pasta, Deserts, Shakes, Drinks, Burgers and Sandwiches. Kitchen Hand (Wash Up) - Cleaning Duties.

Education

Cisco - IT Related Studies (from January 2016 to December 2016)
I learnt about computers and their software. I learn how to operate a computer and learn about new hardware/software. I completed my Diploma in IT study.
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Work experience

IT Help Desk(Intern) (from March 2019 to March 2019)
Troubleshooting Hardware and Software Issues in Moonee Valley City Council
Web Analyst (from June 2016 to May 2017)
To optimise the result obtained from the Bing search engine
Business Analyst (from June 2016 to June 2016)
Worked closely with IT team and prepared the Business Required Document and Functional Required Document in Telstra
Office Assistant and Officer Superviser (from December 2008 to April 2015)
Prepared the Council documents, maintained the reports and employee database

Education

Bachelor's in Computer Science (from June 2005 to June 2008)
Major in Software Engineering
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Work experience

Collections Officer (from June 2018 to March 2019)
• Taking both outbound and inbound calls for four different clients • Actively listening to customers to negotiate the best outcome for them and the client • Building rapport with customers to maintain the company and client brand • Adhering to strict ACCC and company guidelines • Actively working towards my monthly KPI’s • Ensuring that I am meeting the quality standards set by Recoveriescorp for every call • Handling any objections that the customer may present • Daily admin work to maintain accurate file notes of the call • Communicating with my leaders when there is an escalation or if I need help in developing my skills • Working within the team to support and motivate each other
Front of House Staff Member (from February 2018 to June 2018)
• Working within a team to ensure the smooth running of the night • Addressing large group of guests when required • Ensuring that the guest is highly satisfied with their experience and finding solutions when they are not • Adhering to ‘Food and Desire’ company policies and regulations • Working to the time limits of the event and anticipating what will need to be done • Maintaining personal cleanliness as well as the presentation of the dining area
Team Leader (from November 2014 to February 2018)
• Communicating with colleagues and management • Handling cash and daily banking • Cleaning during and after service • Serving customers • Opening and closing the store • Completing the daily handover and filling out the necessary documents • Ensuring the store is ready for customers and kept at a high standard • Organising my team by assigning roles for the shift • Delegating work • Ensuring that the food served is of a high quality and is presentable • Ordering stock to par levels

Education

Graduate Certificate of Human Resource Management (from January 2019 to September 2019)
The crucial skills to be successful member of the Human Resources team, the different components that make up an organisation and how they can be analysed. I will be undertaking Employment Law and Key Concepts in Human Resource Management later on in the year.
Graduate Diploma of Business (from March 2018 to November 2018)
I learnt how management can be crucial to the success of a business, the crucial operations necessary to operate and that the people of the business is what makes the it unique.

Other

I am a member of the Australian Human Resource Institute (AHRI) and volunteered at the annual convention in 2018. I am a member of my company's Engagement Committee that aims to improve employee engagement.
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Work experience

Back-end developer (from March 2015 to March 2016)
Interfaces development and system maintainance.

Education

University of New South Wales (from January 2017 to December 2018)
Information Technology (Master degree)
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Work experience

HVAC DESIGN ENGINEER (from August 2015 to March 2019)
HVAC DESIGN OF BUILDINGS
HVAC DESIGN ENGINEER (from January 2013 to March 2015)
HVAC DESIGN OF BUILDINGS

Education

GRADUATE DEGREE IN MECHANICAL ENGINEERING (from June 2008 to June 2008)
GRADUATE DEGREE IN MECHANICAL ENGINEERING
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Work experience

Temporary Receptionist- Trivett Classic BMW (from January 2019 to February 2019)
• Greeting customers and managing customer flow in the showroom. • Answering phone calls and transferring to the appropriate person/department • Identifying and fulfilling the needs of customers. • Communication with various stake holders including financial and service advisors, banking representatives and law enforcement officers. • Experience with data entry using Microsoft excel
Digital Service Representative- Service NSW (from January 2018 to December 2018)
• Meeting and exceeding both personal and team KPI’s by up to 25%. • Promote digital services and educate customers to use the services at home. • Effectively liaise with a wide variety of clients, team members and management. • Create positive interactions and build rapport in a professional and friendly manner ensuring client satisfaction is a priority. • Contribute to improving the efficiency of procedures and changes in the workplace.
Retail Assistant (from June 2015 to August 2017)
• Development of expertise in product knowledge. • Strong ability to build rapport with customers. • Efficient sales skills and ability to upsell products. • Management and maintenance of inventory. • Handle customer transactions.
Supervisor (from January 2011 to April 2015)
• Working as a team leader in a supervisor role. • Coaching and mentoring trainees who require support. • Resolving customer complaints and enquiries. • Delegating and monitoring the performance of employees. • Ensure employees reach targets and goals.

Education

Certificate III in Customer Engagement (from January 2018 to January 2018)
- Product and service knowledge development - Service delivery and monitoring - Using multiple information systems - Adhering to key performance indicators - Workplace leadership - Accurate data entry -Managing workplace stress