PEOPLE

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7 years of hands on experience in Architecture, Design and Implementation of Claim Processing and Policy Administration applications using Guidewire InsuranceSuite practice.
Expertise in package implementation for Guidewire ClaimCenter/PolicyCenter/BillingCenter for claim and policy management for the P&C industry.
Strong Guidewire PolicyCenter customization and implementation expertise.
Strong expertise in Guidewire, Gosu, Java & J2EE technologies.
Managed various Guidewire integration modules that involve web service APIs, plug-ins, messaging, batch processes and workflow design patterns.
Exposure to multiple Line of Business — Property, Casualty, Auto and Workers Compensation of North American market in insurance industry for personal and commercial lines.
Strong P&C Insurance domain knowledge for Policy administration system, Claims processing, Billing and receivable system in the North American market.
Have a very good understanding of methodologies & establishing procedures/standards/best practices for implementation & maintenance of Insurance Products.
Possesses experience working in SaFe Agile and Scrum methodologies.
Analyzed customer needs, identified technologies, implemented Proofs of Concept (POC), prepared solutions documents, evaluated efforts and formulated responses for different user requirements.
Worked for major Insurance clients across globe and collaborated with diverse teams from many countries.
Strong Technical background, analytical ability, communication skills, team player, detail and goal oriented, with a commitment toward excellence.

Work experience

Senior Guidewire Technical Specialist (from May 2019
Leading few major PolicyCenter & ClaimCenter projects for NSW insurance in icare. Managing the Integration activities with third party external systems in terms of architecture, design and delivery. Very good understanding of Workers compensation line of business. Working with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements.  Following SaFe agile methodologies. Involved in data mapping & domain value mapping for various Integration points.
Senior Consultant (from February 2015 to June 2016)
Managed customization and implementation of Guidewire PolicyCenter & ClaimCenter for StateFarm. Managed the Integration activities with third party external systems in terms of architecture, design and delivery. Documented existing processes, identified gaps, evaluated user needs and suggested improvements in systems/processes, assisted client IT managers in scheduling and prioritizing software releases and project planning. Worked with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements. Worked as part of an international team in diverse/ complex work culture.   Followed agile methodologies. Integrated with State Farm Client system for Client search, retrieve, create, update & sync which involves web service API integration mechanism. Worked on VIN integration to get the rate and VIN details which involves web service integration mechanism. Integrated with Geocode service to get back standardized addresses and territory codes for different locations. Involved in creating PCFs for testing purpose for various integrations I have worked on. Worked on data mapping & domain value mapping for various Integration points. Supported and contributed to project planning, engagement activities, budget management, and successful completion of engagement deliverables. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any. Managed customization and implementation of Guidewire PolicyCenter & ClaimCenter for StateFarm. Managed the Integration activities with third party external systems in terms of architecture, design and delivery. Documented existing processes, identified gaps, evaluated user needs and suggested improvements in systems/processes, assisted client IT managers in scheduling and prioritizing software releases and project planning. Worked with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements. Worked as part of an international team in diverse/ complex work culture.   Followed agile methodologies. Integrated with State Farm Client system for Client search, retrieve, create, update & sync which involves web service API integration mechanism. Worked on VIN integration to get the rate and VIN details which involves web service integration mechanism. Integrated with Geocode service to get back standardized addresses and territory codes for different locations. Involved in creating PCFs for testing purpose for various integrations I have worked on. Worked on data mapping & domain value mapping for various Integration points. Supported and contributed to project planning, engagement activities, budget management, and successful completion of engagement deliverables. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any.
Consultant (from January 2012 to May 2014)
Dealt with customization and implementation of Guidewire ClaimCenter for QBE Insurance Client both for USA & UK which is considered as one of the biggest Guidewire transformation projects in the world. Managed the Integration activities with third party external systems in terms of architecture, design & delivery. Involved in gathering requirements, creating integration design documents, data mapping sheets, test plans, coding & testing. Worked on various integration points that involve Web service APIs, plug-ins, messaging, batch processes and workflow design patterns. Integrated with Policy system for PS&R which requires good understanding of PolicyCenter. Have worked to integrate Claim Center with ISO to identify fraudulent claims which involves complex coding & good insurance domain knowledge. Worked on various integration points like salvage and subrogation. Development of batch jobs (MSP, Automated Letters etc) to keep custom third party system in sync with Claim Center. Involved in creating front end test pages for integration testing for various functionalities. Involved in data mapping & domain value mapping for various Integration points. Domain expertise in Personal Auto, Property, Umbrella and Workers Compensation LOBs. Integrated with many third party systems like AGCM/ Fusion/ Zoom that involves the concept of Entry Point & Exit Point. Led the offshore integration team (agile scrum methodology) for Nationwide Mutual Insurance Company’s Personal Lines Policy Transformation Project. Followed agile methodologies. Integrated with Claims system for Policy Retrieve & Claims Search which involves web service integration mechanism. Integrated with Insbridge Rating engine to quote a policy to get premium which involves good understanding of domain knowledge. Have worked with Guidewire architect team to develop a common Batch framework for all batch related integrations which involves understanding & requirement analysis of a common batch framework which can be used by different type of integration with similar functionality. Development of batch jobs (Producer Update, Agent Change etc) to keep custom third party system in sync with Policy Center. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any.
Associate Consultant (from March 2011 to January 2012)
Participated in customization of Fund Transfer Module with the interface items and non-functional requirements gathering, architecture design, high level design, detailed level design and implementation of Java EE, Struts applications. Analysis and estimation for changes requested by the client. Front-end screen design & web logic deployment.
Systems Engineer (from June 2009 to December 2010)
Participated in functional and non-functional requirements gathering, architecture design, high level design, detailed level design and implementation of Java EE, Struts applications. Analyzed changes requested by clients, estimated impact on systems, performed coding and integration testing.

Education

Bachelors in Technology (from August 2005 to May 2009)
Electronics & Telecommunication Engineering
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Work experience

Project manager (from July 2011 to August 2018)
Project management Stakeholder management Customer engagement Collectable management Event Management Diary management Program health monitoring New product development Cross functional team management

Education

Bachelor of Technology (from July 2007 to May 2011)
Chemical engineering
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Work experience

Senior Assistant Manager (from January 2019 to June 2019)
I evaluated and examined the adequacy of books of accounts and regulatory compliances; I monitored and reviewed accounting and system related reports for financial accuracy and completeness; I reviewed annual financial statements of companies in compliance with applicable IFRSs and IASs as well as applicable local laws and regulations; I prepared reports, financial analysis and budgetary control process for clients; financial statements of companies in line with applicable accounting standards, income tax and VAT laws and regulations; Reviewing and developing administrative and operating procedures of manual, non current assets, contracts and delegation of authorities for checking the compliance

Education

Education (from July 2019
Currently studying Bachelor of Commerce- Professional Accounting at Macquarie University from July 2019 to June 2021
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Work experience

Vmc (from January 2017 to July 2019)
Vmc setting opeartor

Education

Diplamo (from January 2013 to January 2016)
Mechanical engineer

Other

I did a cnc course
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Work experience

Magang (Internship) (from April 2018 to June 2018)
Final Assignment
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Work experience

Process worker (from September 2016 to April 2019)
Scanning, printing, data entry, processing invoices

Education

Bachelor of Business and Commerce in Accounting (from March 2014 to November 2017)
Accounting/bookkeeping
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A competent Service Engineer holding a degree in Electrical Engineering backed by 2.5+ years of practical experience in national (PCB Assembly company) and global companies (design and manufacture world class radio communication equipment) within the electrical trade. Has a good understanding and interpretation of legislation within the electrical field. Demonstrating electrical design and circuit diagram design expertise – has been contributing to the design of new products such as Kingray TV amplifier CM-60, and new hand piece radio TX6160 model including designing board level circuit lines and designing the fitted iron cover using the CAD software under the mentorship of senior engineers. Multilingual (English/Mandarin/Japanese) with excellent written and verbal communication skills, who excels at developing a great rapport with people and solve problems. Seeks a position at an engineering company, to apply gained academic knowledge and communication skills; and advance a career as an Electrical Engineer.

Work experience

Service Engineer (from July 2018 to February 2019)
Key Achievements: • Promoted from Technical Assistant to Service Engineer following the successful designing of laser antenna with the Engineers, showing a strong technical grounding and skills; • Undertook intermediate level fault finding for equipment using extensive know-how of electrical circuit board and components of products, in a bid to help technicians troubleshoot issues; • Professionally repaired faulty products returned from customer for restoration e.g. board level faults needing change of components such as power module or diode by soldering; • Provided office-based technical troubleshooting support on faulty units or unit set-up issues via phone, ensuring high level customer satisfaction; • Doubled up as an admin support by entering data of faulty units as well as calculating and inputting quotes using MS Office and company data entry software ANZIO; • Executed full lifecycle testing such as GPS testing for Personal Locator Beacons (PLBs), the well-known lifesaving devices in Australia before distribution to dealers or end users. Refurbished beacons when returned, including replacement of battery and all-round testing. Key Responsibilities: • Produce electrical designs inclusive of single line diagrams and schematics from a project brief • Preparation and completion of project packs, including designs and ITC’s • Quality inspections and non-conformance reporting • Project support with planning and delivery • Administering quotations, responding to tenders and variations • Manage customer expectations and maintain ongoing and regular communication ensuring customer satisfaction • Strict implementation of WHS and QA Systems • Creating a new, diverse and successful engineering team • Conducting technical trend analysis by reporting on the status and trend performances on social media channels, and commenting on the improvement spots.
Technical Assistant (from August 2017 to July 2018)
Key Achievements: • Designed and tested a new antenna with increased signal reception efficiency alongside the Engineer to replace the old version. Resulted in reduced manual-caused loss and interference as well as minimised labour cost as most parts of the antenna would be produced by machine. • Concretely achieved accelerated efficiency in the product design process based on independent, proactive and self-learning working style. • Commended by the Engineer Supervisor as being “on top of his expectation”, stressing the necessity to carry on the strength in respective workplace; • Received recognition from colleagues for creative thinking, exceptional customer communication and quick troubleshooting skills. • Undertook daily machine maintenance alongside production staff through machine testing, diagnosing and calibrating. Also fixed the machine with other technicians or engineers in case it stalled or had problems running. • Gained proficiency in reading and understanding electrical and pneumatic schematics. • Mastered technical skills such as hand soldering, assembly and winding.
Junior Technical Assistant (from September 2016 to August 2017)
Key Responsibilities: • Deployed CAD software to undertake electrical circuit board and jigs design. • Performed quality control, testing, debugging and repair of circuit boards. • Maintained entire solder station, robotic solder machine and wave soldering machine. Key Achievements: • Designed laser antenna by fully utilizing electrical based knowledge and creative thinking with the help of engineers.

Other

Language Proficiency: English (Writing, Speaking & Listening); Mandarin (Native); Japanese (Listening & Speaking) Visa Status: Permanent Resident Licences: Full Drivers Licence - owns a car and can drive to work Interests: Basketball, Badminton, Gym; Reading Current Engineering News
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