PEOPLE

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Work experience

Product Technical Lead (from September 2007 to June 2019)
Having 7 years of experience as a Business Analyst (along with 4.7 years of Software Testing experience) during a decade long career in Software Engineering, I have specialized in digital transformation leading a team focussed on customer experience (CX) in digital banking solutions. Being a proactive, self-starter has helped me extensively in working with a team throughout the software development life cycle (SDLC) or during other assignments that have self driven targets.

Education

Education (from April 2003 to May 2007)
Bachelor of Technology in Electronics and Communication Engineering

Other

Hello, I am writing to express my interest in the role you have recently advertised and attach my resume for your review. I have 7 years of experience as a Business Analyst and 4 years 9 months as a Software Tester. I have been involved in end-to-end delivery of a project from requirement gathering, review, analysis, testing and certification. My written and verbal communication skills are impeccable, as are my team-building abilities, as I have often had to allocate tasks, train and mentor junior staff. Pearson Academic (PTE) has assessed my English communicative skills in speaking, writing, listening and reading to be Proficient, translating to an overall score of 86/90 (This score is equivalent to an IELTS 9 band). I am also a quick learner with excellent academic records. Australian Computer Society (ACS) assessed these qualifications as comparable to the educational level of an Australian Degree. I am a Permanent Resident of Australia with unrestricted work rights. The details for Visa Entitlement Verification Online (VEVO) details can be provided upon request. SEEK and CERTSY have certified my right to work in Australia as ‘Permanent unrestricted work rights in Australia’. I am available to join immediately. I believe that my knowledge and experience coupled with my energy and passion will add value to your business. Thank you for taking the time to consider my application and I look forward to hearing from you. Kind regards, Rohit Abraham Jose
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Work experience

RPA Consultant (from July 2019

Education

Master of Technology (from August 2012 to August 2014)
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I am a person with positive attitude who can give her best commitment towards the employer and adhere to all quality processes required to deliver superlative results in dynamic and demanding environments that exceed performance targets and customer’s expectations.
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+ Technical Writer of long experience, mainly in IT including in areas such as Quality Assurance (ISO 9001) and also Civil engineering (Defence Housing Australia.).
+ Previously media journalist in TV and radio, with audio visual production skills and 6 months as part-time TAFE lecturer.
+ Skills in MS Office toolset including Visio and range of other documentation tools to handle XML, HTML, web interfaces.
+ Recent experience for documentation of web-based customer support chat bots involving ML, Natural Language Understanding and automatic translation.
+ ITSM / CRM experience as part of support team for on-boarding of B2B customers for IP Australia using Confluence to document complex XML configurations as well as providing instructional documentation and system architecture overview briefing for use by ongoing Support team.
+ Earlier experience involved customer configuration documentation for customisation of web interface to an internationally-used Business Service Management system.
+ Some basic programming background has made it easier to communicate with developers and in some cases, to build own tools to aid in documentation tasks.
+ Work history includes both government (Federal and State) and private sector contracts and policy work at Ministerial and Parliamentary levels.
+ Familiar with most mainstream documentation and knowledge management systems and recently an assessor for major tenders for an Enterprise Content Management system at Essential Energy.
+ BA with majors in Psychology and English.
Can relocate for work and have done so successfully in past to Canberra, Sydney, Brisbane.
Separate resume document available.
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