PEOPLE

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7 years of hands on experience in Architecture, Design and Implementation of Claim Processing and Policy Administration applications using Guidewire InsuranceSuite practice.
Expertise in package implementation for Guidewire ClaimCenter/PolicyCenter/BillingCenter for claim and policy management for the P&C industry.
Strong Guidewire PolicyCenter customization and implementation expertise.
Strong expertise in Guidewire, Gosu, Java & J2EE technologies.
Managed various Guidewire integration modules that involve web service APIs, plug-ins, messaging, batch processes and workflow design patterns.
Exposure to multiple Line of Business — Property, Casualty, Auto and Workers Compensation of North American market in insurance industry for personal and commercial lines.
Strong P&C Insurance domain knowledge for Policy administration system, Claims processing, Billing and receivable system in the North American market.
Have a very good understanding of methodologies & establishing procedures/standards/best practices for implementation & maintenance of Insurance Products.
Possesses experience working in SaFe Agile and Scrum methodologies.
Analyzed customer needs, identified technologies, implemented Proofs of Concept (POC), prepared solutions documents, evaluated efforts and formulated responses for different user requirements.
Worked for major Insurance clients across globe and collaborated with diverse teams from many countries.
Strong Technical background, analytical ability, communication skills, team player, detail and goal oriented, with a commitment toward excellence.

Work experience

Senior Guidewire Technical Specialist (from May 2019
Leading few major PolicyCenter & ClaimCenter projects for NSW insurance in icare. Managing the Integration activities with third party external systems in terms of architecture, design and delivery. Very good understanding of Workers compensation line of business. Working with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements.  Following SaFe agile methodologies. Involved in data mapping & domain value mapping for various Integration points.
Senior Consultant (from February 2015 to June 2016)
Managed customization and implementation of Guidewire PolicyCenter & ClaimCenter for StateFarm. Managed the Integration activities with third party external systems in terms of architecture, design and delivery. Documented existing processes, identified gaps, evaluated user needs and suggested improvements in systems/processes, assisted client IT managers in scheduling and prioritizing software releases and project planning. Worked with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements. Worked as part of an international team in diverse/ complex work culture.   Followed agile methodologies. Integrated with State Farm Client system for Client search, retrieve, create, update & sync which involves web service API integration mechanism. Worked on VIN integration to get the rate and VIN details which involves web service integration mechanism. Integrated with Geocode service to get back standardized addresses and territory codes for different locations. Involved in creating PCFs for testing purpose for various integrations I have worked on. Worked on data mapping & domain value mapping for various Integration points. Supported and contributed to project planning, engagement activities, budget management, and successful completion of engagement deliverables. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any. Managed customization and implementation of Guidewire PolicyCenter & ClaimCenter for StateFarm. Managed the Integration activities with third party external systems in terms of architecture, design and delivery. Documented existing processes, identified gaps, evaluated user needs and suggested improvements in systems/processes, assisted client IT managers in scheduling and prioritizing software releases and project planning. Worked with Guidewire architects, product owners, BAs and other teams for identifying business needs to develop the functional and technical requirements. Worked as part of an international team in diverse/ complex work culture.   Followed agile methodologies. Integrated with State Farm Client system for Client search, retrieve, create, update & sync which involves web service API integration mechanism. Worked on VIN integration to get the rate and VIN details which involves web service integration mechanism. Integrated with Geocode service to get back standardized addresses and territory codes for different locations. Involved in creating PCFs for testing purpose for various integrations I have worked on. Worked on data mapping & domain value mapping for various Integration points. Supported and contributed to project planning, engagement activities, budget management, and successful completion of engagement deliverables. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any.
Consultant (from January 2012 to May 2014)
Dealt with customization and implementation of Guidewire ClaimCenter for QBE Insurance Client both for USA & UK which is considered as one of the biggest Guidewire transformation projects in the world. Managed the Integration activities with third party external systems in terms of architecture, design & delivery. Involved in gathering requirements, creating integration design documents, data mapping sheets, test plans, coding & testing. Worked on various integration points that involve Web service APIs, plug-ins, messaging, batch processes and workflow design patterns. Integrated with Policy system for PS&R which requires good understanding of PolicyCenter. Have worked to integrate Claim Center with ISO to identify fraudulent claims which involves complex coding & good insurance domain knowledge. Worked on various integration points like salvage and subrogation. Development of batch jobs (MSP, Automated Letters etc) to keep custom third party system in sync with Claim Center. Involved in creating front end test pages for integration testing for various functionalities. Involved in data mapping & domain value mapping for various Integration points. Domain expertise in Personal Auto, Property, Umbrella and Workers Compensation LOBs. Integrated with many third party systems like AGCM/ Fusion/ Zoom that involves the concept of Entry Point & Exit Point. Led the offshore integration team (agile scrum methodology) for Nationwide Mutual Insurance Company’s Personal Lines Policy Transformation Project. Followed agile methodologies. Integrated with Claims system for Policy Retrieve & Claims Search which involves web service integration mechanism. Integrated with Insbridge Rating engine to quote a policy to get premium which involves good understanding of domain knowledge. Have worked with Guidewire architect team to develop a common Batch framework for all batch related integrations which involves understanding & requirement analysis of a common batch framework which can be used by different type of integration with similar functionality. Development of batch jobs (Producer Update, Agent Change etc) to keep custom third party system in sync with Policy Center. Delivering the integration point/enhancements/bug fixes in Test environment for system testing and resolving issues, if any.
Associate Consultant (from March 2011 to January 2012)
Participated in customization of Fund Transfer Module with the interface items and non-functional requirements gathering, architecture design, high level design, detailed level design and implementation of Java EE, Struts applications. Analysis and estimation for changes requested by the client. Front-end screen design & web logic deployment.
Systems Engineer (from June 2009 to December 2010)
Participated in functional and non-functional requirements gathering, architecture design, high level design, detailed level design and implementation of Java EE, Struts applications. Analyzed changes requested by clients, estimated impact on systems, performed coding and integration testing.

Education

Bachelors in Technology (from August 2005 to May 2009)
Electronics & Telecommunication Engineering
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Work experience

Desktop Support Engineer, Global Delivery (from January 2001 to March 2019)
Level 2 and 3 and C1,2 and 3 support. Senior Technical resource for Microsoft/Apple productsSecond Level Support for software and hardware on Microsoft Windows Pc’s and Macintosh with in the SingTel Optus environment. Assist in the Implement specific technology projects, including printer replacements, End-User Software upgrades and SOE replacements and upgrades. Escalation point for End-User Support of up to 6,500 employee’s nation-wide
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Work experience

Back-end developer (from March 2015 to March 2016)
Interfaces development and system maintainance.

Education

University of New South Wales (from January 2017 to December 2018)
Information Technology (Master degree)
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