“Hello, I am Shaun O'Bryan! I am a results-oriented and award-winning professional with substantial experience in business management and hospitality/hotel operations administration. I am proficient in preparing and maintaining consistent and realistic business plans and control structures, monitoring service quality, and developing all training and standard operating procedures. I am expert at managing overall business operations, including customer experience, employee engagement, and financial performance administration, f&b, onsite reservations and revenue management, engineering, and recreation activities according to company policies and standards.
I am skilled in analysing overall guest satisfaction levels, identifying areas of intervention for quick-win and long-term benefits, and conducting regular audits to ensure/enforce compliance with company policies and procedures.
While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved!”