PEOPLE

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Work experience

Service personal and Housekeeping personal (from March 2018 to March 2019)
I worked in one of the reputed hotel called wanda vista resort in china for 1 year where i worked as service person for six month and housekeeping person for another six month working in fast paced environment was quite good experience for me.
Waitress/Cashier (from October 2016 to October 2017)
I worked as a waitress in the restaurant for a month where i served took order and maintain hygiene in the working area after a month i was promoted as a cashier where i was responsible to handle cash and book keeping.
Housekeeping Attendant (from June 2014 to July 2015)
As a housekeeping attendant i was responsible to make beds ,clean all the guest rooms and public area as well with eye for details.Replenishing guest amenities to providing safe and hygienic environment to the guest.

Education

Bachelors in Hospitality Management (from January 2014 to August 2019)
I am totally from Hospitality Background where i learned from foundation of hospitality to all the roots of department in a hotel industry.
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Work experience

Junior Sous chef (from June 2012 to February 2019)
Key chef responsibilities • Customer service • Menu planning and rotating menu plan by seasonal • Coach line cooks/chef and onboarding students Key chef Achievement • Implement good storing method and holding method for kitchen • Reduce and assist chef de cuisine workload • Implement new SOP to workplace • HACCP Committee Leaders • Good leadership skill • Strong in A la carte environments and events • Familiar with all section including wok, cold, entrée, grill/pans, breakfast, overnight • Able to lead small to medium size banqueting function
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Work experience

Waitperson (from December 2016 to December 2018)
Ensuring that customer leave the restaurant with satisfaction • Greet numerous visitor including VIPs and vendor • Answer guest enquire about the booking
Occupational Health and Safety / Human Resources Assistant (internship) (from October 2018 to December 2018)
Identify hazards in the workplace • Investigate accidents and incidents to identify their causes and to determine how they might be prevented in the future • Support the development of OHS police • Record and investigate incidents to determine causes • Provide general administrative including filling, mailing, scanning, office purchases, ordering stationery,and copying to management • Responding to emails
Human Resources Assistant (internship)Hu (from July 2018 to October 2018)
• Scheduling job interviews and conducting the interviews • Orienting new employees to the organisation (setting up a designated log-in, workstation, email address, etc.) • Maintaining calendars of HR management team • Processing incoming mail • Answering employees questions • Conducting employees review • Creating termination report

Education

Human Resources Management and Industrial Relation (from March 2016
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Education

Hampton senior high school (from January 2013 to January 2017)
Everything including, sport, science, English, math and performing arts

Other

I would like to thankyou for this opportunity
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“Hello, I am Shaun O'Bryan! I am a results-oriented and award-winning professional with substantial experience in business management and hospitality/hotel operations administration. I am proficient in preparing and maintaining consistent and realistic business plans and control structures, monitoring service quality, and developing all training and standard operating procedures. I am expert at managing overall business operations, including customer experience, employee engagement, and financial performance administration, f&b, onsite reservations and revenue management, engineering, and recreation activities according to company policies and standards.

I am skilled in analysing overall guest satisfaction levels, identifying areas of intervention for quick-win and long-term benefits, and conducting regular audits to ensure/enforce compliance with company policies and procedures.

While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved!”
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Work experience

Hotel Manager (from September 1997 to May 2017)
Oversee all operations of day to day Hotel Management
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Hey there, I am Kathy and tom Walton. I am based in Queensland or Northern NSW QLD. Thank you for looking at my profile - Kathy and tom
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