PEOPLE

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“Hello, I am Shaun O'Bryan! I am a results-oriented and award-winning professional with substantial experience in business management and hospitality/hotel operations administration. I am proficient in preparing and maintaining consistent and realistic business plans and control structures, monitoring service quality, and developing all training and standard operating procedures. I am expert at managing overall business operations, including customer experience, employee engagement, and financial performance administration, f&b, onsite reservations and revenue management, engineering, and recreation activities according to company policies and standards.

I am skilled in analysing overall guest satisfaction levels, identifying areas of intervention for quick-win and long-term benefits, and conducting regular audits to ensure/enforce compliance with company policies and procedures.

While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organisational expectations, creating a win-win scenario for everyone involved!”
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Work experience

Work Placement for Diploma (from July 2017 to July 2017)
Looking after children, writing Observations and working in a team environment with helping clean the rooms
Work placements for Certificate 3 in Early Childhood Education & Care (from May 2016 to August 2016)
Helping with looking after children, while working in a team environment with help cleaning the rooms
Work Placement Certificate 3 in Early Childhood Education & Care (from May 2015 to August 2015)
Helping with looking after children, while working in a team environment with help cleaning the rooms
Work Experience (from July 2014 to July 2014)
Helping with looking after children, while working in a team environment with help cleaning the rooms

Education

Diploma in Early Childhood Education & Care (from January 2017 to June 2018)
I learnt all about the children’s behaviour and safely with ELYF, NQS & Obsessions
Certificate 3 in Early Childhood Education & Care (from January 2015 to November 2016)
I learnt all about the children’s behaviour and safely with ELYF, NQS & Obsessions
Primary School & High School (Year 1 - Year 12) (from January 2005 to November 2016)
Learnt Education and Training with different Education’s and Subjects
Hospilility (from January 2015 to November 2016)
I learnt how to waiting people, cooking and working in a team environment. I also learnt how to talk to people
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Work experience

Commercial Kitchen Hand (from May 2017 to August 2017)
Prepared ingredients, packaged/labelled food items. Cleaned kitchen areas.
Commercial Kitchen Hand (from December 2015 to February 2017)
Prepared ingredients, made/packaged/labelled/distributed food items. Cleaned kitchen areas.

Education

Certificate III in Commercial Cookery (from July 2014 to June 2015)
How to make various recipes, clean kitchen and equipment, serve customers, first aid and promote quality assurance.

Other

Completed HSC
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Work experience

Chef/Kitchen Hand (from February 2015 to December 2015)
Food Preparation - Make Pizza, Salads, Pasta, Deserts, Shakes, Drinks, Burgers and Sandwiches. Kitchen Hand (Wash Up) - Cleaning Duties.

Education

Cisco - IT Related Studies (from January 2016 to December 2016)
I learnt about computers and their software. I learn how to operate a computer and learn about new hardware/software. I completed my Diploma in IT study.
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Education

cert iii in commercial cookery (to March 2013)
cooking

Other

advance dimlopma of hotel management
cert iv in business management
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Work experience

Chef / Cook (from January 2017 to August 2018)
I have worked in Larder, Fryer and sometimes in Grilled section.
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Work experience

All rounder (from March 2016 to May 2017)
Frount of house,kitchen hand,bar work

Education

Cirt 3 hospaity (from March 2016 to December 2016)
Kitchen work bar and gaming
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