PEOPLE

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I have been in an administrative role for 18 years and have a unique skill set because I have experience being a Practice Manager/ Team Administrator/Receptionist/Personal Assistant and Debt Collector. I have a professional and positive attitude, enthusiastic and tenacious. I can work autonomously and work very well in a team environment. My vision is to serve others and helping people to the best of my ability. I am a committed and dedicated individual, with a warm, friendly and kind personality. I consider myself to be adaptable, pro-active, well organised and efficient and always put my heart into everything I do. I possess the following skills which are pertinent in any role:
• time management and strong organisational and communicational skills
• high-level customer service and administration
• debtors and creditors ability
• strong administrative skills
• Motivation and dedication.

Work experience

Team Administrator/Coordinator (from July 2017 to February 2018)
• Administrative and organisational support for the Management Team – Non-Clinical Support Services • Events co-ordination • Reporting • Support recruitment and exit/termination processes • Information Management • Communication and Interpersonal Skills • Problem complexity • Scope for action Achievements: • Provide secretarial and administrative support to the Contracts & Supply Manager, Cleaning Operations Manager, Satellites Cleaning Manager, Orderly Operations Manager, Manager of Security Services, Team Leader of the Mailroom and Telephony Team Leader. • Manage incoming and outgoing communications (emails, phone calls, faxes, correspondence) promptly and efficiently. • Arrange travel and accommodation as required • Organise meeting agendas and minutes as required to NCS Management Team. • Reliable and always willing to help, going the extra mile • Excellent time management skills • Complete electronic and hard copy requisition forms, codes and ensures payment of expenses. • Organise functions and catering as required. • Support Managers with the recruitment, appointment and orientation within the service. • Keeping meeting rooms in a clean and tidy state at all times. • Undertake any other responsibilities and duties as required by the Operation Managers which may include support for key projects and Long Service Awards. • Ensure meal vouchers are available • Manage general office duties such as filing, photocopying and binding as required. • Coordinate and schedule staff to attend training and induction. • Keep accurate records and prepare information for charge out for additional services upon request. • Place consumable orders and arrange payment of invoices via Oracle. • Responsible for maintaining adequate levels of stationery within NCS Service. • Facilitates timely processing of PDR`s – scheduling, processing invitations, updating Onestaff and Staff Service Centre. • Manages all correspondence relating to NCS personal issues including disciplinary meetings, sick leave reviews, complaints and general correspondence. • Manage and coordinating internal events as required. • Be involved with project management for NCS as required. • Use Excel skills to provide reports as required • Analyse operation information and produce graphs for the use of monthly reports. • Complete SAF forms. • Facilitate documentation process for recruitment and exiting of staff. • Process Employee Change forms
Practice Manager/Administrator/Receptionist (from September 2015 to September 2016)
• Managing the centre effectively, the entry and exit of patients/clients into the centre via video intercom • Excellent organising and planning skills • Professionalism in daily dealings, able to deal with all individuals in a respectful manner • Dealing with difficult clients in a courteous but firm manner • Handle any complaints in a professional and calm manner • Answering telephone calls and email queries courteously, and directing the queries to the relevant Health Practitioners • Dealing with queries from the public, clients and patients • Ensuring the supply of refreshments at reception and keeping the centre clean and presentable at all times • Efficiently and effectively run the reception desk, accurately managing 7 electronic diaries and cater for the practitioners` preferred booking schedule • Maintaining a professional, friendly image and well presented • Confident and able to take charge in a situation • Able to use own initiative and ability to multi task effectively • Strong attention to detail and excellent interpersonal skills • Issue of invoices and statements for clients for medical claims • Responsible for basic bookkeeping, accounts, queries, data capture, petty cash, cash reconciliations, financial and month end reports and tenant rental invoices and payments • Distribution of herbal medication and supplements • Responsible for all payments and accurately recording them on the system for all relevant Practitioners, • Responsible for banking, practice supplies, stock take and procurement, purchasing electricity, managing cleaning staff and security • Knowledge of natural health modalities and health habits, and active knowledge on the different disciplines offered by the centre • Reporting to the owner of the White Lotus • Ensure quality work and upholding a pristine, professional and friendly image Achievements: • Ensure clients` expectations are met and that they are pleased with the service provided • Ensure clients’ needs are met by sustaining a friendly atmosphere at all times • Ability to ensure the centre operates productively and enhancing the standard operating procedures of the centre • Experience with holistic healing approach and able to appreciate life on a different level • Developed great communication skills and the ability to runa centre effectively with confidence • Reliable and always willing to help • Became familiar with alternate medicine • Assist in recruitment process, interviews and training
Administrator/Receptionist (from June 2014 to June 2015)
• Responsible for the main switchboard • Assisting patients at reception • Managed 3 electronic diaries for appointments • Strong office administration • Filing of patient folders and reports • Updating patient information and data capture • Correspondence and delivering excellent client service • Attending to telephonic queries and resolving them • Typing letters, medical reports and prescriptions • Professionally liaise with internal and external hospital staff, working with Cath labs to arrange Angiograms, Pathcare (blood bank) requesting results and tests and all medical aid schemes • Responsible for payments • Reporting to the Practice manager and the doctors • Responsible to work efficiently in a fast paced environment • Ensure accuracy and diligence at all times • Providing contentment and empathy when needed • Ensuring the reception area is operating smoothly Achievements: • An achievement to have the opportunity to work with patients with special needs and how to handle complicated situations • Having exposure to a busy hospital environment and managed to work well with the internal personnel • Became familiar with medical reps and their products • Knowledge about cardiac terminology, medications and procedures • Understanding the importance of theatre bookings and procedures
Debtors Clerk/Administrator (from July 2008 to May 2014)
• Telephonic queries, bad debt collections and payment arrangements • Actively involved in boosting the practice performance to increase clientele and cash flow • Assisted with petty cash, front desk queries, filing, retail, switchboard, frontline reception which included patient bookings and diary management for 6 doctors and 2 oral hygienists • Accurately dispensing and sorting medication • Accurately accepting and processing payments received • Responsible for all account related duties • Telephonically liaising with medical schemes, attorneys and patients in a professional manner • Reporting to practice manager • Responsible for the effectiveness of collection on bad debt • Responsible for the handover of bad debt to attorneys • Ensure work performance is of high quality standard Achievements: • Employer and patients` needs were always met • Targets achieved on or before scheduled time • Personally responsible to create ideas to improve service delivery and boost business profits • Motivate staff and encourage upgrading of skills • Assist practice manager with recruitment • Assist in arranging food supplies for special occasions/functions • Developed excellent leadership skills • Assist in year-end function arrangements and planning

Education

Wittebome High School (from January 1988 to November 1992)
High School Qualification
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Lifestyle Team Leader

Cover Letter 18th February, 2018

I present myself as an experienced and ethical person with a good depth of experience working frontline with the elderly and people living with dementia and disabilities. In this area of work I have achieved a strong track record of delivering positive outcomes within the confines of budgetary common sense.

Integrity, honesty and compassion are important qualities I offer and seek in others. I enjoy being in roles that promote the delivery of good care to clients, thus helping them to maintain a meaningful and purposeful life.

I have worked in coordination roles as a team leader for many years, overseeing the daily management of therapy/activities teams, managing staff and volunteers within multidisciplinary environments. I find working with the residents and their families, enjoyable. I am people focused and building good rapport with others is important to me and I often do this though humour as I have found it to be a useful way to communicate with others; breaking the ice; helping others to feel at ease; lightening a sometimes tense. To be of service in ways that improve, or add value and quality to lives of our residents is reward in itself.

I believe my CV supports that my current and past work roles, have equipped me with a comprehensive range of skills. HoweverI feel my interest and passions are best suited to roles that promote the wellbeing of people.

Yours sincerely,

Aureen Donaldson
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Work experience

Laboratory Technician (from December 2008 to December 2017)
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Recently completed Certificate 4 in Ageing Support. I am seeking full time work asap.

Work experience

Support worker (to February 2015)
Assisted the elderly to independently remsin in their homes longer. Duties included social support, personal care, transport and domestic assistance. I was performing higher duties in a program assist/senior support/coordinator role from Feb 2017 until November 2017.

Education

NCA
Certificate 4 Ageging Support
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Looking for aged care jobs.

Work experience

Volunteer in aged care facility (from September 2017 to November 2017)
Engaging with elderly people,support their lifestyle.

Education

Certificate III individual support (from May 2017 to August 2017)
ADL's for elderly people needs.

Other

Completed my Master degree in English Literature.
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Work experience

Trauma/Emergency Nurse (from July 2009 to February 2018)
I am the shift leader in a very busy Emergency Department

Education

Master's Degree - Emergency Nursing (from January 2017 to February 2018)
All aspects of Emergency nursing
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Work experience

support worker (from March 2017 to February 2018)
showering, meal preparation, transporting using a hoist, transporting community services, feeding.

Education

certificate iv in disability (from March 2017 to November 2017)
my role as a support worker
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Allied heath assistant

Education

Swinburne University (from August 2017 to February 2018)
Certificate lV Allied heath assistant
Bachelor of Ayurveda medicine and surgery (from June 2008 to May 2013)
Indian herbal medicine
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EXPERIENCED AND QUALIFIED ANATOMICAL PATHOLOGY AND CYTOLOGY TECHNICIAN/SCIENTIST
MEDICAL TYPIST/RECEPTIONIST/SECRETARY/ADMINISTRATOR
PHLEBOTOMIST/SPECIMEN COLLECTOR
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CV

INFORMAZIONI PERSONALI

Nome Eliseo Cipriani

Indirizzo Masate (MI) 20060 ITALY
E-mail - *****@libero.it + click to reveal

Telephone *****40 + click to reveal




Muratore Artigiano specializzato in rimodellare - restaurare - costruire

Riepilogo : esperto dalle prestazioni elevate con un’etica del lavoro solida e vasta esperienza realizzando progetti di base e complessi nei restauri e manutenzioni residenziali e industriali.
Capacità di comunicare e collaborare efficacemente con i lavoratori, subappaltatori, professionisti , fornitori e altri membri del team di progetto.
Ottime capacità di risoluzione dei problemi e un’attenzione impeccabile al dettaglio, consegna dei progetti in tempo e nel budget, salvo disposizioni diverse.
Compressione approfondita dei metodi di ispezione, buona attitudine e dedizione alla qualità artigianale, sicurezza del sito e soddisfazione sempre del cliente.


Esperienza lavorativa
Conoscenza diretta acquisita con la pratica del mestiere ed esperienza intrapresa in proprio conto per valorizzare le mie competenze con determinazione e responsabilità di ogni progetto assegnatomi, Iscritto al Registro Imprese Artigiane, stato dal 1996 al 2017 all’albo annotata con la qualifica di Impresa Artigiana, classificazione dell’attività di costruzioni di edifici residenziali e non residenziali con oltre 20 anni di esperienza e competenza organizzative eccezionali nel costruire e restaurare appartamenti, dimore storiche e condomini con ottimi risultati con le seguenti specializzazioni :

• Completi lavori di sostituzioni del tetto
• Carpenteria in legno e ferro
• Formazioni di muri portanti e divisori
• Sottopavimento in cemento e calcestruzzo
• Pavimentazione e rivestimenti in ceramica, gress, marmo, pietra naturale, legno; intarsi con adesivi
• Rimodellamento di cucine e Bagni e locali di varie dimensioni e composizioni
• Applicazione di intonaci rustici e deumidificanti, con vari tipi di rifinitura
• Rivestimenti vari di finitura a base cementizia, plastici, stucchi a gesso
• Applicazione di rivestimenti termici a cappotto interno ed esterni di vari spessori a ciclo completo
• Rivestimenti Plastici di varie granulometrie
• Pittura e verniciatura dei vari materiali in commercio
• Impermeabilizzazione a fiamma e resine cementizie




Istruzione e Formazione
Conseguito scuole di terza media con otto classi alla Antonio Gramsci.
Certificato di iscrizione al Registro Imprese Artigiani.
Attestato di partecipazione al corso per addetto primo soccorso
Attestato di partecipazione al corso per addetto antincendio



• MADRELINGUA Italiano

• ALTRE LINGUA

Francese

• Capacità di lettura Medio

• Capacità di scrittura nessuno

• Comunicazione verbale orale base


INGLESE

• Capacità di lettura Medio

• Capacità di
• Espressione verbale base, e attualmente studiando.


CAPACITA’ RELAZIONALI E ORGANIZZATIVE
Ottime capacità comunicative acquisite sul lavoro negli anni. Relazionali eccezionale e abilità adattiva, orientato al lavoro di squadra. A proprio agio negli ambienti di lavoro multietnici. Eccellente capacità di leadership e di team building. Una persona molto precisa e orientata al dettaglio. Attento ha mantenere l’ordine nell’ambiente di lavoro. Molto organizzato e puntuale per quanto riguarda le scadenze di lavoro e la consegna. Altamente attento ai dettagli e alla qualità della costruzione. Sono energico e motivato e incline alle sfide


ABILITA’ TECNICHE
Lealtà, determinato, responsabile, affidabile, creativo, Leadership e team building, Gestione del lavoro,
Pianificazione dei materiali, Gestione della costruzione, controllo e assicurazione della qualità, riparazione generale, in uso apparecchiature elettriche : frese in legno, taglierine per cemento, a getto d’acqua, secco, miscelatori, martelli perforatori ecc. Camion della spazzatura con cassone ribaltabile trilaterale Patente italiana “B”



Autorizzo il trattamento dei miei dati personali ai sensi del D.lgs. 196 del 30 giugno 2003.

Work experience

Muratore edile qualificato ristrutturazioni- restauri- costruzioni (from February 1996 to December 2017)
Diverse capacità di maestranze con oltre 20 anni di lavoro nei cantieri, avendo intrapreso l’attività lavorativa nella azienda di famiglia, nel corso degli anni ho sviluppato un livello di abilità nelle varie costruzioni, ristrutturazioni, restauri storici e manutenzioni di alta competenza negli immobili con l’applicare tecniche di pianificazione delle attività, ed eseguire tecniche di rifinitura delle opere per ottenere un’ottima definizione e limitando i costi. Determinato e affidabile, altamente attento ai dettagli e alla qualità della costruzione, nel 1996 sono stato elencato all’albo del registro imprese della camera di commercio, annotata con la qualifica di impresa artigiana di costruzione di edifici residenziali e non residenziali.

Education

scuola italiana 8 classi, formazione di lavoro edile tramite azienda di famiglia (from September 1974 to June 1982)
Esperto dalle prestazioni elevate con un’etica del lavoro solida e vasta esperienza realizzando progetti di base e complessi nei restauri e manutenzioni residenziali e industriali. Capacità di comunicare e collaborare efficacemente con i lavoratori, subappaltatori, professionisti , fornitori e altri membri del team di progetto. Ottime capacità di risoluzione dei problemi e un’attenzione impeccabile al dettaglio, consegna dei progetti in tempo e nel budget, salvo disposizioni diverse. Compressione approfondita dei metodi di ispezione, buona attitudine e dedizione alla qualità artigianale, sicurezza del sito e soddisfazione sempre del cliente. Conoscenza diretta acquisita con la pratica del mestiere ed esperienza intrapresa in proprio conto per valorizzare le mie competenze con determinazione e responsabilità di ogni progetto assegnatomi, Iscritto al Registro Imprese Artigiane, stato dal 1996 al 2017 all’albo annotata con la qualifica di Impresa Artigiana, classificazione dell’attività di costruzioni di edifici residenziali e non residenziali con oltre 20 anni di esperienza e competenza organizzative eccezionali nel costruire e restaurare appartamenti, dimore storiche e condomini con ottimi risultati con le seguenti specializzazioni : • Completi lavori di sostituzioni del tetto • Carpenteria in legno e ferro • Formazioni di muri portanti e divisori • Sottopavimento in cemento e calcestruzzo • Pavimentazione e rivestimenti in ceramica, gress, marmo, pietra naturale, legno; intarsi con adesivi • Rimodellamento di cucine e Bagni e locali di varie dimensioni e composizioni • Applicazione di intonaci rustici e deumidificanti, con vari tipi di rifinitura • Rivestimenti vari di finitura a base cementizia, plastici, stucchi a gesso • Applicazione di rivestimenti termici a cappotto interno ed esterni di vari spessori a ciclo completo • Rivestimenti Plastici di varie granulometrie • Pittura e verniciatura dei vari materiali in commercio • Impermeabilizzazione a fiamma e resine cementizie
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I am a mature worker. I am work ready now, after the completion of health services assistance (PSA) certificate III. I am looking for fulltime work as a health services assistance and prefer to work in the evenings and weekends. My passion is to continue to improve my English. I am available for work immediately.

Education

Health service assistance certificate III (PSA) (from June 2017 to December 2017)
Interpret and apply medical terminology appropriately Manage personal stress in the work place Organise personal work priorities and development Facilitate responsible behaviour Maintain a high standard of service Prepare and maintain beds Transport individuals Communicate and work in health or community services Work with diverse people Reflect on and improve own professional practice Recognise healthy body systems Follow basic food safety practices Perform general cleaning tasks in clinical setting Comply with infection prevention and control policies and procedures Participate in workplace health and safety

Other

I am new to work force. I am keen to work and would consider all start up positions.
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Work experience

Registered Nurse ia Rest Home In New Zealand (from November 2017
HCA in New Zealand (from September 2015 to November 2017)

Education

InterRAI Training (from January 2018
In New Zealand
Post graduate Diploma In health Science (from July 2015 to November 2016)
In New Zealand
BSC Nursin in India (from September 2006 to September 2010)
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Work experience

Dental assistant
Dental assistant and reception
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As an enthusiastic Enrolled Nurse expecting to complete my diploma in mid-2018, I am seeking an opportunity to pursue further development via a graduate program. With a keen interest in Anaesthetic and Surgical Nursing, I am committed to serving our community by providing holistic, evidence based and person-centred care. With a strong commitment to professional development, I am highly motivated to remain up to date with current evidence based practice by pursuing learning and opportunities regularly.

My extensive experience in Office Administration in the Hospital environment have contributed to the development of my nursing practice in the areas of organisation, time management, teamwork and communication skills as a confident communicator. I build rapport readily within a multidisciplinary team, with patients and their families in order to facilitate high quality healthcare delivery. I am truly a passionate people person; I enjoy connecting to people from all walks of life. I am excited about embarking on my career as an Enrolled Nurse, and am confident I can make a strong contribution to the achievement of high quality person-centred care.

Work experience

AIN (from January 2018
ON CALL AIN IN VARIOUS AREAS AROUND BRISBANE AND IPSWICH FOR AGED CARE FACILITIES AND HOSPITALS, WORKING AM/PM/NS ON ANY DAYS OF THE WEEK AS NEEDED.
THERAPY AIDE & PERSONAL CARER (from October 2016 to June 2017)

Education

DIPLOMA OF NURSING - MATER EDUCATION SOUTH BRISBANE (from January 2017 to June 2018)
ENROLLED NURSE
CERTIFICATE III AGED CARE (INDIVIDUAL SUPPORT) (from March 2016 to June 2016)
AIN, PERSONAL CARER

Other

FINALIST 2016 STUDENT OF THE YEAR - QLD
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Education

Aged Care training (from July 2017 to January 2018)
Providing compassionate care and services , assisting the clients to deliver quality care and help them in their daily living activities.
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Work experience

Trainee (from October 2017 to November 2017)
Assisted in bathing, feeding, walking, grooming, hygiene maintenance of elderly.

Education

Certificate III in individual support (from August 2017 to November 2017)