PEOPLE

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Work experience

OSHC Centre Co ordinator (from March 2010 to February 2015)
Administration, Centre Accounts, Enrolments,Staff management and training, rosters, childcare, programs and evaluations, WHS, Email and phone response.
Allied Health Assistant Physiotherapy (from March 2008 to September 2011)
Administration, Patient medical documentation, ran one on one and group excercise program sessions, Therapist and Client treatment rosters, payroll, Client programs and evaluations, WHS Rep, Email and phone response, hydrothereapy assistant attended Allied Health Team meetings

Education

Certificate 4 Allied Health Assistant (from February 2009 to August 2009)
Communicate effectively in health, Comply infection control policies and procedures in health, Maintain high standards in Client service and client movement, Basic medical terminology, deliver and monitor exercise programs, assist with physiotherapy treatments and interventions,

Other

Cert 4 OSHC care Cert 3 AIN
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Work experience

Registered Male Nurse of Nepal (from August 2013 to January 2018)
Give all nursing care to patient and client who stay in hospital

Education

Bachelor in Education and general medicine ( male nursing course) (from November 2014 to December 2017)
community people study and caring of people
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Experienced Aged Care Manager.

Work experience

Manager Age Care (from February 2006 to February 2018)
Managed day to day operations of residential age care services, ensuring commercial performance to KPI. Delivery of Quatilty care. Staff performance reviews and recruitment. Achieving Accreditation for services. Commissioning of services and undertaking age care service refurbishments.
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Hi
I am a registered nurse from Nepal with completion of Bachelor of Science in Nursing (B.Sc. Nursing). Similarly, I worked as an emergency nurse in hospital setting and as a health officer in community setting for more than two years.
In Australia, I have completed my Certificate IV in ageing support as well as I am working as Assistant in Nursing from Elderly Home Care Solutions since January 2018. I have good knowledge and practice of Activities of Daily living, Manual Handling, Work Health and Safety guideline, Infection prevention and control principle, Personal Rights, maintenance of individual's privacy and confidentiality, elderly abuse,Aged Care Funding Instrument, Cultural diversity and Cultural Respect, Drug Handling and Administration, Encouragement and Motivation to an individual etc.
I have current CPR/ First Aid certificate and national police check as well.

Work experience

Assistant in Nursing (from January 2018 to April 2018)
Assist in daily living activities (Hair care, skin care, oral care, nail care, bowel/bladder care, showering, grooming, lifting, pulling/pushing, feeding, bed making, good communication, reassuring, encouraging, following of WHS and infection control principle, following safety and security guidelines of organization.

Education

Certificate IV in ageing support (from December 2018 to April 2018)
Personal care, good communication, individual's respect, cultural respect, elderly abuse, safety/security, privacy/confidentiality, infection prevention and control, work health safety, ACFI, drugs administration, recording and reporting channel etc.

Other

Good knowledge and skills of Microsoft word, Excel, powerpoint, E-mail, Internet etc.
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Qualified ,professional and caring with a passion for improving quality life for the disadvantage.Friendly ,patient and great communicator,i have experience in various aspect of disable care and aged provision ,from general domestic duties to the implementation of comprehensive care plan.I seek a role with a quality service provider where i can continue to help people reach their goals and lead full lives.

Work experience

AIN (from February 2017 to March 2016)
Perform personal care work

Education

TAFE (from February 2018
Enroll Nurse

Other

Advance Diploma in International Business
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Education

Cert 3 aged care
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Work experience

PC (from January 2018
PC
csw (from February 2017 to August 2017)
aged care support

Education

Cert III individual support aged care
individual support aged care

Other

Bachelor in health science (naturopathy)
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Work experience

trainee sonographer (from August 2017 to January 2018)
general ultrasound such as abdominal ultrasound scanning

Education

post-graduate of medical imaging (from June 2015
abdominal ultrasound

Other

Bachelor degree of nursing
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Work experience

Radiologic Technologist (from September 2015 to March 2018)
X-ray/Mammogram and CT-Scan
Radiologic Technologist (from December 2014 to August 2015)
x-ray
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Lifestyle Team Leader
Cover Letter 18th February, 2018

I present myself as an experienced and ethical person with a good depth of experience working frontline with the elderly and people living with dementia and disabilities. In this area of work I have achieved a strong track record of delivering positive outcomes within the confines of budgetary common sense.

Integrity, honesty and compassion are important qualities I offer and seek in others. I enjoy being in roles that promote the delivery of good care to clients, thus helping them to maintain a meaningful and purposeful life.

I have worked in coordination roles as a team leader for many years, overseeing the daily management of therapy/activities teams, managing staff and volunteers within multidisciplinary environments. I find working with the residents and their families, enjoyable. I am people focused and building good rapport with others is important to me and I often do this though humour as I have found it to be a useful way to communicate with others; breaking the ice; helping others to feel at ease; lightening a sometimes tense. To be of service in ways that improve, or add value and quality to lives of our residents is reward in itself.

I believe my CV supports that my current and past work roles, have equipped me with a comprehensive range of skills. HoweverI feel my interest and passions are best suited to roles that promote the wellbeing of people.

Yours sincerely,
Aureen Donaldson
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I have been in an administrative role for 18 years and have a unique skill set because I have experience being a Practice Manager/ Team Administrator/Receptionist/Personal Assistant and Debt Collector. I have a professional and positive attitude, enthusiastic and tenacious. I can work autonomously and work very well in a team environment. My vision is to serve others and helping people to the best of my ability. I am a committed and dedicated individual, with a warm, friendly and kind personality. I consider myself to be adaptable, pro-active, well organised and efficient and always put my heart into everything I do. I possess the following skills which are pertinent in any role:
• time management and strong organisational and communicational skills
• high-level customer service and administration
• debtors and creditors ability
• strong administrative skills
• Motivation and dedication.

Work experience

Team Administrator/Coordinator (from July 2017 to February 2018)
• Administrative and organisational support for the Management Team – Non-Clinical Support Services • Events co-ordination • Reporting • Support recruitment and exit/termination processes • Information Management • Communication and Interpersonal Skills • Problem complexity • Scope for action Achievements: • Provide secretarial and administrative support to the Contracts & Supply Manager, Cleaning Operations Manager, Satellites Cleaning Manager, Orderly Operations Manager, Manager of Security Services, Team Leader of the Mailroom and Telephony Team Leader. • Manage incoming and outgoing communications (emails, phone calls, faxes, correspondence) promptly and efficiently. • Arrange travel and accommodation as required • Organise meeting agendas and minutes as required to NCS Management Team. • Reliable and always willing to help, going the extra mile • Excellent time management skills • Complete electronic and hard copy requisition forms, codes and ensures payment of expenses. • Organise functions and catering as required. • Support Managers with the recruitment, appointment and orientation within the service. • Keeping meeting rooms in a clean and tidy state at all times. • Undertake any other responsibilities and duties as required by the Operation Managers which may include support for key projects and Long Service Awards. • Ensure meal vouchers are available • Manage general office duties such as filing, photocopying and binding as required. • Coordinate and schedule staff to attend training and induction. • Keep accurate records and prepare information for charge out for additional services upon request. • Place consumable orders and arrange payment of invoices via Oracle. • Responsible for maintaining adequate levels of stationery within NCS Service. • Facilitates timely processing of PDR`s – scheduling, processing invitations, updating Onestaff and Staff Service Centre. • Manages all correspondence relating to NCS personal issues including disciplinary meetings, sick leave reviews, complaints and general correspondence. • Manage and coordinating internal events as required. • Be involved with project management for NCS as required. • Use Excel skills to provide reports as required • Analyse operation information and produce graphs for the use of monthly reports. • Complete SAF forms. • Facilitate documentation process for recruitment and exiting of staff. • Process Employee Change forms
Practice Manager/Administrator/Receptionist (from September 2015 to September 2016)
• Managing the centre effectively, the entry and exit of patients/clients into the centre via video intercom • Excellent organising and planning skills • Professionalism in daily dealings, able to deal with all individuals in a respectful manner • Dealing with difficult clients in a courteous but firm manner • Handle any complaints in a professional and calm manner • Answering telephone calls and email queries courteously, and directing the queries to the relevant Health Practitioners • Dealing with queries from the public, clients and patients • Ensuring the supply of refreshments at reception and keeping the centre clean and presentable at all times • Efficiently and effectively run the reception desk, accurately managing 7 electronic diaries and cater for the practitioners` preferred booking schedule • Maintaining a professional, friendly image and well presented • Confident and able to take charge in a situation • Able to use own initiative and ability to multi task effectively • Strong attention to detail and excellent interpersonal skills • Issue of invoices and statements for clients for medical claims • Responsible for basic bookkeeping, accounts, queries, data capture, petty cash, cash reconciliations, financial and month end reports and tenant rental invoices and payments • Distribution of herbal medication and supplements • Responsible for all payments and accurately recording them on the system for all relevant Practitioners, • Responsible for banking, practice supplies, stock take and procurement, purchasing electricity, managing cleaning staff and security • Knowledge of natural health modalities and health habits, and active knowledge on the different disciplines offered by the centre • Reporting to the owner of the White Lotus • Ensure quality work and upholding a pristine, professional and friendly image Achievements: • Ensure clients` expectations are met and that they are pleased with the service provided • Ensure clients’ needs are met by sustaining a friendly atmosphere at all times • Ability to ensure the centre operates productively and enhancing the standard operating procedures of the centre • Experience with holistic healing approach and able to appreciate life on a different level • Developed great communication skills and the ability to runa centre effectively with confidence • Reliable and always willing to help • Became familiar with alternate medicine • Assist in recruitment process, interviews and training
Administrator/Receptionist (from June 2014 to June 2015)
• Responsible for the main switchboard • Assisting patients at reception • Managed 3 electronic diaries for appointments • Strong office administration • Filing of patient folders and reports • Updating patient information and data capture • Correspondence and delivering excellent client service • Attending to telephonic queries and resolving them • Typing letters, medical reports and prescriptions • Professionally liaise with internal and external hospital staff, working with Cath labs to arrange Angiograms, Pathcare (blood bank) requesting results and tests and all medical aid schemes • Responsible for payments • Reporting to the Practice manager and the doctors • Responsible to work efficiently in a fast paced environment • Ensure accuracy and diligence at all times • Providing contentment and empathy when needed • Ensuring the reception area is operating smoothly Achievements: • An achievement to have the opportunity to work with patients with special needs and how to handle complicated situations • Having exposure to a busy hospital environment and managed to work well with the internal personnel • Became familiar with medical reps and their products • Knowledge about cardiac terminology, medications and procedures • Understanding the importance of theatre bookings and procedures
Debtors Clerk/Administrator (from July 2008 to May 2014)
• Telephonic queries, bad debt collections and payment arrangements • Actively involved in boosting the practice performance to increase clientele and cash flow • Assisted with petty cash, front desk queries, filing, retail, switchboard, frontline reception which included patient bookings and diary management for 6 doctors and 2 oral hygienists • Accurately dispensing and sorting medication • Accurately accepting and processing payments received • Responsible for all account related duties • Telephonically liaising with medical schemes, attorneys and patients in a professional manner • Reporting to practice manager • Responsible for the effectiveness of collection on bad debt • Responsible for the handover of bad debt to attorneys • Ensure work performance is of high quality standard Achievements: • Employer and patients` needs were always met • Targets achieved on or before scheduled time • Personally responsible to create ideas to improve service delivery and boost business profits • Motivate staff and encourage upgrading of skills • Assist practice manager with recruitment • Assist in arranging food supplies for special occasions/functions • Developed excellent leadership skills • Assist in year-end function arrangements and planning

Education

Wittebome High School (from January 1988 to November 1992)
High School Qualification
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Work experience

Laboratory Technician (from December 2008 to December 2017)
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Recently completed Certificate 4 in Ageing Support. I am seeking full time work asap.

Work experience

Support worker (to February 2015)
Assisted the elderly to independently remsin in their homes longer. Duties included social support, personal care, transport and domestic assistance. I was performing higher duties in a program assist/senior support/coordinator role from Feb 2017 until November 2017.

Education

NCA
Certificate 4 Ageging Support
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Looking for aged care jobs.

Work experience

Volunteer in aged care facility (from September 2017 to November 2017)
Engaging with elderly people,support their lifestyle.

Education

Certificate III individual support (from May 2017 to August 2017)
ADL's for elderly people needs.

Other

Completed my Master degree in English Literature.
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Work experience

Trauma/Emergency Nurse (from July 2009 to February 2018)
I am the shift leader in a very busy Emergency Department

Education

Master's Degree - Emergency Nursing (from January 2017 to February 2018)
All aspects of Emergency nursing
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Work experience

support worker (from March 2017 to February 2018)
showering, meal preparation, transporting using a hoist, transporting community services, feeding.

Education

certificate iv in disability (from March 2017 to November 2017)
my role as a support worker
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Allied heath assistant

Education

Swinburne University (from August 2017 to February 2018)
Certificate lV Allied heath assistant
Bachelor of Ayurveda medicine and surgery (from June 2008 to May 2013)
Indian herbal medicine