PEOPLE

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Work experience

Secretary (from May 2018 to December 2018)
Office work

Education

Bachelor of secondary education (to April 2017)
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Work experience

Store Manager (from May 2012 to December 2018)
Thus far during my career in Aldi I have developed from the role of Trainee manager to Store manager. In this time my role has included the following responsibilities: • Managing profit & loss through labor, wastage and inventory loss • Customer Service • Merchandising • Improving KPIs across stores • Customer Relationship Management • Health, Safety and Security • Staff Training • Rostering • Ordering Inventory • Completing partial and full stock takes of inventory
Assistant Store Manager (from December 2003 to May 2012)
Throughout my Management career with McDonalds I was responsible for all systems involved in managing the Restaurant these included: • Health, Safety and Security • Staff Training • Hiring • Food Cost and Ordering • Rostering • I successfully completed two McDonald's Management development programs • During my time with McDonalds, I managed low range to high range stores, which gave me the experience of handling different sales turnovers and the responsibility of managing staff numbers varying from 50 to upwards of 120 staff members. • Throughout my career I held the positions of Crew Trainer, Crew Chief, Shift Supervisor, Assistant Manager and 1st Assistant Manager (Assistant Store Manager) • Whilst being an Assistant Store Manager I was directly responsible for managing sales projections and Profit and Loss items such as: Labor, waste, maintenance & repair, and utilities. My other responsibilities included meeting budgets, hiring, retaining and promoting of staff members and managing Key Performance Indicators. • Another integral component of my role was developing and managing store marketing programs, such as McHappy Day, Clean up Australia Day, Australia Day, The Olympics, World Cup etc.
Salesman/ Marketing Assistant (from January 2010 to December 2011)
My role at Tile Factory Outlet included: Customer Service – This style of customer service was quite different to McDonalds as I had to not only approach the customers but work on developing and closing a sale in comparison to McDonalds which basically sells itself. This involved different types/methods of selling. These included: • The merchandising approach • Sales approach • Informal approach • Direct approach • Service approach I utilized these through learning how to assess a customer by their actions. This information I learned through my studies in Certificate 2 in retail operations but wasn’t able to practically use it until Tile Factory Outlet where it came in use every day. Duties- Cleaning in store, Cash Handling, Providing quotations for customers, handling customer enquiries via telephone. Product Knowledge- I had to provide information on tiles and other tiling products, which I did not previously have before Tile Factory Outlet Pty Ltd. This role involved quickly learning about Tiles in detail so I could provide the customers with the correct information. Assistant in Marketing- I was in charge of setting up and managing digital media for Tile Factory Outlet to assist in the Marketing of the company. These included YouTube, Twitter, Facebook, Linked In and website. I produced and edited product and store information films, which were utilised in store and on YouTube. Alongside this was the development of BTL programs, CRM analysis, and weekend activation events to engage customers and drive sales.

Education

Bachelors of Business & Commerce, Major in Management & Sub Major in Marketing (from February 2012 to April 2018)
My Bachelor’s degree covered studies of different facets/ fields of business including accounting, economics, law, innovation and entrepreneurship with a major focus on management and sub major focus in marketing.
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Work experience

National Marketing Specialist (from June 2013 to July 2018)
• Goal: develop daytime consumption to build sustainable business growth.  • Annual Sports Marketing Business Plan development, approximately USD 825.000/year budget. • Coordinate field marketing team. • B2B Sponsorship, average income USD 250.000/year. 

Education

ACCOUNTING - UNIVERSITY OF SÃO PAULO (from January 2010 to December 2014)
BACHELOR IN ACCOUNTING
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Work experience

AIN (from March 2016 to March 2016)
I helped make beds, giving medications, showering the patients
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