We have exciting opportunities for Customer Claims Service Operators to join this well-known government organisation based in Newcastle on a rolling contract. Begin immediately and become a part of this fantastic team culture.
Your new role
Proposed start date: Monday, 30th April 2018
Shift Pattern: Working 35 hours a week, on a roster between the hours of 7:00am to 7:00pm Monday to Friday with a 45 minute lunch break.
Training: 2 weeks from start date, which includes classroom training and buddying up with experience consultants.
With your confident and personable manner, you will be responsible for assessing personal workers compensation claims and taking inbound calls from our customers with queries about active claims. You will be responsible for assessment, liaising with customers, speaking to internal and external parties to coordinate claim resolution and maintaining concise records throughout the resolution process. This diverse and interesting role will see you utilise your customer service and relationship building skills to ensure customer satisfaction is an absolute priority.
What you'll need to succeed
These are the skills & experience we’re looking for
Strong customer service experience
A positive and flexible attitude and manner
Demonstrated ability to show empathy towards customers
Strong interpersonal skills
The ability to problem solve effectively
The ability to work within a fast paced high volume customer contact environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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