Front Office / Reservations Trainer - Property Managemen

We are seeking people that love the hospitality industry and want to stay around it but are looking for alternative career choice. What we have on offer is an opportunity to escape the 7 day or 24/7 role you are in now to join NewBook PMS as a Software Training and Support Specialist.
If you are really good at using Hirum, RMS, Opera/Fidelio, EzyRez or another property management system and are always the one selected to train new staff - you are the kind of person that we are looking for. You will be fully trained in how to use NewBook's system and you will then train hotel and resort clients and act as support for them when they need your help. The team has been growing rapidly and have already received a number of industry awards!
NewBook is a market leader in Cloud Reservation System technology for hotels, holiday parks, resorts, and apartments. You can visit their website at to learn more about this exciting system for the industry and become part of their global team, based at their head office in Bundall.
In your role you will:
  • Be trained in how NewBook works for reservations, front office functions and for full property management
  • Facilitate group/individual training over the phone
  • travel to provide locally and interstate on occasion to facilitate in-house and on-site training when required
  • Offer real time support to clients
  • Train and assess participants
  • Assist in the flow of information and communication between all stakeholders to ensure training outcomes are completed to the highest standard
  • Setup and undertake full implementation of the system for your client
The role is full time and hours of work will generally fall between Monday to Friday 8:30am and 5:00pm.
We are seeking a candidate that meets the following criteria:
  • Must have experience in hospitality booking/check-in/back office systems and the ability to troubleshoot them
  • A great personality suited to training people one-on-one or in very small groups
  • Confident and polite with excellent communication skills
  • Current driver's licence to be able to visit workplaces if required
  • Able to travel when required to hotels, resorts and holiday parks across Australia and the Pacific region
You will also need excellent customer service and communication skills to train and support clients over the phone, and good written skills for documentation and correspondence.
On offer is a competitive salary, the chance to join a fun, vibrant and growing team and the chance to work for a company at the forefront of the industry.
Our client, a successful strata and facilities management company has an immediate need for casual Concierge / Guest Services staff to join them in opportunities at their recently built prestige property based in inner city Brisbane. You will have the opportunity to work in the team and be the professional face of their buildings within properties that you will be proud of. The role would also be highly suited to experienced Guest Service Agents looking for a new opportunity in the fast growing prestige residential sector.
Your role will work closely with the Building Managers in the daily functionality of the Concierge operation, ensuring that Concierge standards are maintained and residents’ expectations are exceeded. You will provide a high level of service to residents and guests which will involve everything from greeting at the front door to ensuring that the common property is clean and immaculately presented. This inner city location provides 24 hour concierge services and on offer are casual (minimum 3 days per week) roles across the 24/7 roster.
The successful candidates will have:
  • Previous experience as a Concierge or in Guest Services
  • A hands-on and resident focused approach
  • Strong communication and interpersonal skills
  • Time Management and organisational skills
  • Excellent grooming and presentation and a happy disposition
  • Good knowledge of Brisbane and surrounds including restaurants, bars and attractions would be ideal
  • Availability to work various shifts including mornings, afternoons, nights, week days and weekends
This is a great opportunity to join a new building and newly formed team in a fun, friendly and supportive work environment. All roles are an immediate start and attractive hourly rates are on offer to the right people. There is also the opportunity to increase hours and become a more permanent member of the team as they grow.
To apply online, please click on the appropriate link below.
David Ford
New Point Recruitment
P.O. Box 4985
Gold Coast MC 9726
Do you want to become a restaurant manager of one of the most inspired idea's in Airport history? Do you want to be a part of a rewarding culture opening in October 2018? Seeds by Bruno Loubert is a restaurant concept created in conjunction with Bruno Loubert a Michelin-star chef originally from Bordeaux, France. The answer behind this concept is the meat becomes the side dish and the "seeds" become the main. Seeds by Bruno Loubert is a new outlet opening in October 2018 will specialise in Acai Bowls, Cold Pressed Juices, house made Kombucha and Coffee.

Bruno Loubert is a world recognised and accredited chef who has spent the last 20 years delivering a high-quality food offer that is more based on plants than on traditional meat dishes. Airport Retail Enterprises fully support his ideals on sustainable eating and the goal to make salads, vegetables and grains the main part of each meal.

Airport Retail Enterprises is a privately owned company with venues at all major airports down the east coast. We have been operating food and beverage outlets at airports around Australia for over 45 years. We currently have 200 team members at the Brisbane domestic and international terminal that spreads across a variety of different outlets from Espresso bars to Fast Food. We have been building a customer first culture with great transparency for all team members on the front line.

Be a part of the opening team in developing new products
Provide exceptional customer service at all times
Manage a high performance team to meet expectations of Airport Retail Enterprises
Provide innovative ideas to help Seeds flourish in an ever-changing society
Meet food and hygiene regulations in accordance to Food Safety and HACCP
Deliver great efficiency in your service of goods
Facilitate all team training and development
Reporting to the Coffee Operations Manager, General Operations Manager and General Manager

Qualities and experience you will need to succeed in the role:
Exceptional customer Service
Outstanding communication skills
Managing organisational change
Work well autonomously and in a team
Great time management
Previous experience managing a team
Food and beverage experience

Salary package and above award on holiday loading
Team members meals and beverages provided
Heavily discounted parking
Rotating rosters
Career development and progression within an experienced company
Great rewards programs
National Food excellence and Barista competitions

Please note: due to the anticipated high levels of applications, only selected candidates will be contacted for an interview.

Please ensure all attachments and CVs are in PDF or DOCX format to ensure they can be forwarded and shared within ARE.

For further information on Airport Retail Enterprises and to see all current Career opportunities please refer to our Website

About Hungry Jack's:
Hungry Jack's® is a franchise of the international Burger King Corporation. With over 400 stores in Australia and more than 17,000 employees we are an iconic Australian brand, delivering quality products within the Quick Service Restaurant industry.

About our Company:
Airport Retail Enterprises is a nationally owned company that owns 11 busy outlets at the Brisbane domestic Airport, one of them being the franchise Hungry Jack's. The Brisbane site employs roughly around 150 team members in total in areas across hospitality and retail. The Hungry Jack's at the Brisbane site is one of the busiest in QLD and The NT combined. We provide ourselves on our ability to thoroughly train all individuals with the focus on being able to provide career and progression and development into other areas of the business.

About the role:
Working closely with the shift manager and as part of the crew team this role plays an integral part in the day to day running of the restaurant. At the forefront of the customer experience, this role involves all facets of restaurant operations including front counter & burger room.

Provide high levels of customer service
Prepare & cook food
Adhere to safety & hygiene standards
Clean equipment, fittings & restaurant areas
Handling money & balancing
Work as a team unit to maintain customer flow

Skills & experience:
Be courteous & customer focused
Ability to work quickly with a sense of urgency
Ability to work as part of a team
Ability to follow procedures
Proficient communication skills

Flexible shifts
Staff discounts and meals provided
Uniforms provided
Opportunity to complete nationally accredited qualifications in Retail
Succession & development planning
Please note: due to the anticipated high levels of applications, only selected candidates will be contacted for an interview.
Please ensure all attachments and CVs are in PDF or DOCX format to ensure they can be forwarded and shared within ARE.
For further information on Airport Retail Enterprises and to see all current Career opportunities please refer to our Website

Housing Manager
-Hospitality/Tourism/Leisure Industry
-Assistance with Relocation, Accom Assistance
-Unique Opportunity
Come, Work and Play in one of Australia's Favourite Holiday Destinations!!! Eco Tourism. Unique Opportunity. Oversee & Assist with The Residential Living of our Staff and Community.
Right in the heart of Australia. As an international tourist icon, this Resort attracts over 400,000 guests each year, particularly a large number of international visitors who make up around 65% of our guests. Guests generally stay for 1-2 nights and enjoy many of the dining options, cultural activities and tours available to Uluru and Kata Tjuta National Parks
The infrastructure in this resort environment includes an established township, 3 major resorts, additionally 3 smaller properties , staff accommodation, car fleet and an airport. Catering and providing to employees and employee families, recreation centre, gym, and swimming pool.
Objectively - To be a key team member of the housing and community team. Providing quality housing services to our staff and residents in an efficient customer service focused manner, while ensuring the highest levels of staff and resident satisfaction, as required within our policy and guidelines is achieved.
Including managing all relevant business associated with the residential area for this employer. Ensuring that Residential Tenancy Authority legislation is followed.
While contributing to the strategic goals and objectives. Including responsibility to support, develop and retain Indigenous employees and trainees to achieve Indigenous employment targets.
Ideally - Offering a relevant proven stable employment background re staff accommodation/facilities management. Furthermore offering great people and leadership skills. You have excellent communication skills, are adaptable, flexible and of course have a fantastic sense of humor. With a good understanding of good computer software skills and are able to be hands on.
You will be offered:
Relocation Assistance • Subsidised Accommodation • Remote/ Regional area Financial Incentives • Career Advancement and Fast tracking Opportunities
This Resort is the ideal employment destination for those who share a sense of adventure and who wish to experience the unique Indigenous cultural and environmental diversity of the outback. Be the envy of your friends, family and colleagues, leave the hustle and bustle, the rat race, pollution and traffic behind. Make new friends and have new Australian experiences. Come visit and see Ayers Rock, Kings Canyon and the Olga's, ride a Harley or camel into the sunset.
To apply attach resume in MS Word alternatively ***** + click to reveal