JOBS

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Customer Service Associate

Customer Service Associate
* Belrose location
* Medical Industry
* An innovative American company
This innovative American company, who is committed to providing a work environment that encourages creativity and opportunity, is seeking superior customer service associate. The company employs approximately 6,000 Associates in 45 locations around the world and has been in Australia for over 20 years.
Your role will include:
* executing Order to Cash processes
* providing effective and efficient support services
* administering order fulfilment using an ERP
* supporting case and consignment field inventory requirements
* fulfilling internal and external customer's queries via phone, email and systems including eCommerce platforms, ERP, CRM, event management system
The Successful applicant

HSC or equivalent
5 years + experience in an administrative customer-facing role where accuracy and process discipline
excellent skills in Microsoft Office
experience in navigating through multiple software systems and applications
detail-oriented while able to stay focused on the broader goals and objectives.
effective and professional communication skills, written and oral
strong organizational and time management skills and ability to multi-task
flexible, open-minded, and solution-oriented team player
Desired
* proficiency using a global ERP, preferably SAP
* experience in a regulated or medical customer service environment, call center or an international business setting
* experience with process improvements and project management
* experience with GS1, SAP, NPC
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Can you deliver excellent customer service? Do you want to work in a happy, friendly and supportive team & make a positive difference to people's lives?
This is a fantastic opportunity for a people orientated person. Training will be provided for internal systems and applications. Your manager is very supportive and a great team leader. Career progression is available too!
Responsibilities Include:
Making and receiving phone calls to potential customers who have used or expressed interest in our products
Converting leads to appointments from various campaigns set by the marketing team
Liaising with clinics to correct schedule management Working on seasonal Out/Inbound campaigns as required
Performing general administration duties
Essential Criteria:
Experience in a previous customer contact role
A proven track record of working in a results and KPI driven environment Intermediate computer skills including; MS Office and Outlook.
Results-driven with a keen sense of humour
A mature approach/self-motivated and ability to work autonomously
Resilience to clients declining appointments and determination to meet and exceed expectations
Being a team player with strong organisational and time management We can't wait to hear from you!

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A large and well-known multinational photography and print company is looking for a customer service extraordinaire. Attractive salary, career progression and great benefits. You will be providing customer service over the phone and email. You will be responding to inbound queries and providing technical support. All training provided.
The company is based right behind the Westfield mall in Brookvale. The offices are modern and bright. You will be working in a team, responding to inbound calls and emails from customers needing 1st level technical support. If you have worked in a photo lab, or have a had a similar position and worked with digital imaging technologies, it would be a bonus!
The shifts are 8 hours across Monday - Friday, and the roster rotates weekly. Start times are 8:30am/ 9:30am or 11:30am.
Responsibilities Include:
Respond to inbound calls, email enquiries and remote network support Determine if query is repair or use age problem Provide advice to customer Maintain required information in log of calls and actions taken/required Maintain technical knowledge through continued personal study of products and participation in technical training programs Answer technical questions from sales staff and customers to facilitate understanding Provide potential sales leads to sales staff Promote company products when advising customers on technical issues Essential Criteria: Customer Service, ideally in a technical/ applications environment Experience troubleshooting with customers in a calm manner Clear communication with a positive phone manner Experience in Minilab operation and/ or digital imaging technologies is advantageous Customer Service or Technical Certificate is advantageous Please Note: Peninsula Personnel is a Northern Beaches Local recruitment agency. We will need guarantee that you will be able to travel to Brookvale for this position. Please ensure that you check the travel time and are comfortable with the distance.
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Love putting a smile on a customer's face? Do you want to work in a friendly and supportive team? & make a positive difference to people's lives? This Customer Care representative role is an exciting customer focused position in the medical industry. You will also be providing sales, service and administrative support to the businesses national network of healthcare centres across Australia. The role has wonderful diversity and requires someone with 'can-do' attitude & the capability to work in a small team as well as participate in a larger group as required.
Responsibilities Include:
Providing excellent customer service Ensure that all reception and administration duties are effectively completed Cash handling and bank reconciliation Manage all stock movements and undertake stocktakes Provide support and work proactively with internal staff & the support centre Ensure clinic environment is maintained to a high standard Use initiative to improve service levels and solve problems Coordinate approval for staff leave and the allocation of staff for absences due to leave. Other duties as may be required/requested by your manager or members of the leadership team. Essential Criteria:
Excellent customer service and sales skills Intermediate PC skills including Word, Excel & Outlook (minimum) Strong organisational skills and ability to juggle tasks during busy times Ability to learn and understand new software with training Ability to effectively coordinate a number of tasks at one time Proven ability to work with people at different levels and in different function and locations internally and externally Work with clients to build a rapport and empathy Well-developed interpersonal, negotiation and problem-solving skills Proven ability to achieve sales results Experience typically required
HSC, VET, SACE, VCE, NTCE, WACE, TCE, ACT Year 12 Certificate or equivalent. At least two years' experience in customer service. At least two years' experience in an administrative support role. Experience in a healthcare reception setting desirable but not essential. You may be required to work at different sites to cover leave of other staff
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We are recruiting for a professional target driven Sales Consultant. Our client is one of the oldest and most established flooring retail groups in Sydney. You will be based on the Northern Beaches of Sydney. The company has 6 stores and 4 mobile showrooms. There will be plenty of opportunities to succeed, earn and thrive. As a company, our client prides itself on being honest and straightforward, caring about their customers and colleagues and delivering customers exceptional customer value.
Salary is $60,000 Base + Bonus + Super. The position is fulltime and based initially in Brookvale then Belrose.
Key Responsibilities
* Interact with customers on a professional level
* Take accurate measurements, provide quotations, close orders, order products from manufacturers, schedule installation and manage deliveries
* Follow through with what you have promised your customer
* Solve problems, achieve and maintain targets
* Generate new business from alternative sources
Essential Criteria

* Ability to work weekends (11 day fortnight)
* 1 year + flooring sales experience
* Strong communication, good computer & administration skills
* Basic understanding of mathematics
Please note: Peninsula Personnel is a locally based recruitment agency. We will only consider candidates that live on/ near the Northern beaches with full Australian work rights.
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