JOBS

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This government organisation provides an extensive network of services across the NSW region, and places the customer experience as its number one priority.
Due to a new initiative we are seeking a team that can assist and provide information to changes to transport services across a number of key locations. You will attend training and be continuously briefed with any changes in order to assist and provide the customers with the correct information and a high level of customer service.
We require you to be placed at any of the below locations for various shifts seven days per week:
Barangaroo wharf Circular Quay Manly Sydney CBD Central Station Pyrmont
Key Responsibilities:
Providing high quality customer service to the public Support and communicate to customers at key areas Taking briefings and being across any relevant changes or disruptions to public transport Providing information around the customers desired service
We are seeking a proactive and confident team that is reliable and has had experience working in a customer service based role. It is desirable (however not mandatory) for candidates that are bi-lingual.
To join our team you must have a passion for helping and assisting with customers and must possess excellent communication skills. Being able to work as part of a supportive team is vital.
If you require further information please contact Zoe Hall on *****00 + click to reveal
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This government organisation provides an extensive network of services across the NSW region, and places the customer experience as its number one priority.
Due to a new initiative we are seeking a team that can assist and provide information to changes to transport services across a number of key locations. You will attend training and be continuously briefed with any changes in order to assist and provide the customers with the correct information and a high level of customer service.
We require you to be placed at any of the below locations for various shifts seven days per week:
Barangaroo wharf Circular Quay Manly Sydney CBD Central Station Pyrmont
Key Responsibilities:
Providing high quality customer service to the public Support and communicate to customers at key areas Taking briefings and being across any relevant changes or disruptions to public transport Providing information around the customers desired service
We are seeking a proactive and confident team that is reliable and has had experience working in a customer service based role. It is desirable (however not mandatory) for candidates that are bi-lingual.
To join our team you must have a passion for helping and assisting with customers and must possess excellent communication skills. Being able to work as part of a supportive team is vital.
If you require further information please contact Zoe Hall on *****00 + click to reveal
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The Company:
Zimbulis supplies and manufacturers a wide variety of fresh and processed fruit, vegetable and salad products to commercial customers within Western Australia from our purpose built facility in Forrestdale.
Key responsibilities:
Invoice orders quickly and accurately Filing Enter orders into the computer system Monitor and respond to email, fax and telephone enquiries Basic spread sheet data entry Assist in administrative tasks  and ad hoc duties as directed by Management
Hours:                                                                                                         
Mondays 4.30PM-10.00PM                                           Thursdays 4.30PM-10PM            Sundays as rostered (approx. every second week) 4PM-10PM Must be available to cover for the other night invoicing staff member when on leave Must be able to finish late on rare occasions (could be as late as 3AM for example) Must be able to work on rostered Public Holidays
 The ideal candidate will:
Have a work history demonstrating punctuality & reliability Have demonstrated in a similar role and the ability to work independently in a busy office environment with minimal / no supervision Have an eye for detail and accuracy Have excellent time management skills and be able to prioritise tasks Think logically and be a good problem solver Have data entry experience Have excellent communication skills (verbal and in writing) Have experience with Outlook, Word, and Excel
You will be required to have your own vehicle as no public transport nearby.
If you feel that you are suited to this position, please forward you CV and a covering letter outlining your experience against the essential criteria with the name of 2 professional referees and full contact details to:  *****@zimbulis.com.au + click to reveal or post/hand deliver to: 13 Cartwright Drive, Forrestdale WA
Due to the expected high volume of applicants, only those applicants that are shortlisted will be contacted. 
 
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Join a global company within the Western suburbs. Looking for a customer service/order processing professional to join a well established team.
Client Details
The client is proud to be one of the world's leading industrial paint, coating and chemical supply company's. Based in Europe, they produce and supply their products globally. They are passionate about introducing new ideas and developing sustainable answers for their customers.
Description
Reporting to the Customer Service Manager your main responsibilities will include:
To manage order receipt efficiently, prioritising timely order processing and good customer interactions
and relationships. Supports the order-to-cash process with excellence in order processing. Registers and processes customer orders in the ERP system received via, electronic mail, phone or
through other contact with the customer. Ensures order processing is handled correct and in full, and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor. Acts as first level contact with customer for answers to questions and in attempting to resolve
complaints. Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional
and/or alternative products). Makes proposals for improvements on work processes. Completes registering / filing / archiving of customer service-related documentation. Assures cooperation between customer service and field force regarding administration of customer's
orders. Closely cooperates with the Logistics function to maintain consistency in approach towards
customer service in the organisation. Adheres to all applicable corporate as well as site policies/procedures with regard to personal
conduct/HS&E standards and acts in compliance with all regulations.
Profile
To be successful in this role you will have:
A true passion for customer service Experience in order processing - preferably in manufacturing, food service or distribution Be keen to learn a new product Accuracy and high attention to detail The maturity and initiative to solve issues Excellent written and verbal communication skills - must be comfortable in liaising with a variety of individuals and departments Flexibility with working hours MUST have full working rights Own transport
Job Offer
Full time temporary position with the view to permanency Western suburbs location On-site parking Leading global company
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sophia Rutty on *****78 + click to reveal.
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SMAART's client pride themselves in being one of Australia's leading Life Insurance Brokerages. Our client are going through a huge expansion within their insurance call centre and are looking for 10 new Premium phone based brokers.
With continued expansion to be estimated to be around 75+ Brokers over the next few years, it’s a great time to get on board and launch your career in the finance industry. Our client are even more than happy to help you through your RG146 qualification.
We are on the lookout for talented and driven sales people who have the passion and motivation to hit the ground running.  Our client want to invest in superstar candidates and help them turn in to a fully-ledged broker within their first two months. No other Life Insurance broker is growing as fast. Our client like to recruit within the business, This is your chance to move up the ranks of the finance game.
What is in it for you;
Industry Leading Base and Commission structure Great Culture with regular events Great Location- Sydney Central Warm welcoming atmosphere Continued training to grow within the business Opportunities to build your own image in finance
Experience is not necessary, however, we are looking for at least Outbound phone experience along with someone who is hungry, and has desire to earn big Comms and passion for great customer experience
Requirements:
Previous telesales / outbound contact centre sales experience, with exposure to objection handling & closing Experience in exceeding sales targets  A strong desire to learn and build a career Strong command of English with a clear, articulate telephone manner Unrestricted Australian working rights 'Can do, will do' attitude with high levels of motivation and integrity.
We’re hiring NOW - apply for this great career opportunity.
If this sounds like you then please APPLY or for a confidential chat please call Scott Robertson on *****27 + click to reveal/ Send your resume to *****@smaart.com.au + click to reveal, due to the high number of expected applicants ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
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Are you available to start ASAP?
Looking for a friendly work environment, where you are provided the support you need to be successful?
Is Kingsgrove your preferred location?
Then read on…
We have a position available in an inbound call centre for a Customer Engagement representative.
The Customer Engagement Representative (Sales) is responsible for liaising with customers and other staff to ensure the smooth delivery of their Centre of Excellence business offer. You will be accountable for ensuring customer satisfaction, providing assistance around account, invoice and order enquiries. You will be taking inbound calls for existing and new customers and working in part of a dynamic and exciting team environment in an international company.
Our Client is moving to SAP and are looking for some one who can help them with the transistion, therefore, SAP expereience is essential to be considered for this role.
Key Responsibilities:
Provide exceptional customer service to all customers via telephone, email, query or fax
Provide 1 point customer assistance around account, invoice and enquiries
Identify when enquiry cannot be resolved at 1 point and document enquiry details as Query in CRM using SAP
Identify when a query requires further escalation
Minimise customer dissatisfaction by resolving account issues within a timely manner
Maintain and improve quality results by adhering to standards and guidelines
Achieve all nominated personal, team and centre KPI's and or targets
The Successful Candidate will have:
SAP exerpeince is mandatory
Excellent written and verbal Communication Skills
Excellent Customer Service and Telephone Skills
Customer Service relevant experience
Contact Centre experience
Click Apply to put your CV forward for this role or contact Arushi Bansal for further information on *****22 + click to reveal1 or *****@programmed.com.au + click to reveal. INTERVIEWING NOW!!!!
As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the very best permanent, contract and temp work.
At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
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Work for a global technology company in a CBD office with spectacular views. Start ASAP.
Your new company
Located in the CBD, this established company is looking for a Customer Service representative for an ongoing contract role - with a view to go permanent!
Your new role
You will be answering calls from our client’s customers promptly and efficiently. You will dispatch the calls to service staff and ensure a smooth transition. You will enter all the data received from service calls. In addition, you will liaise with Service Supervisors to expedite service calls. You will generate various reports for distribution on a routine and request basis.
What you'll need to succeed

Strong demonstrated experience working in a Call Centre environment; Strong verbal communication skills Ability to respond quickly to a high volume of calls I.T literate Ability to deal with people at all levels Australian/New Zealand Citizens or Permanent Residents only

What you'll get in return

Amazing office with beautiful views, located in the CBD The opportunity to partake in the University Scholarship Programme Friendly and supportive environment Excellent training provided $25-$27p/h + Super Start ASAP Hours between 10:30am - 7pm Monday - Friday (38hrs p/w)

What you need to do now
If this sounds like you and you have the experience required please APPLY NOW or for further information call Sophie on *****25 + click to reveal [tel:*****25 + click to reveal] or *****@hays.com.au + click to reveal [mailto:*****@hays.com.au + click to reveal] . Please quote ref: 2002156
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 Are you a career-minded service specialist, looking to get into personal financial advice? This is the role for you! Specialised customer engagement One of Australia’s largest financial organisations St Leonards location Initial contract with strong likelihood of permanency $30ph + super
 
The Opportunity
This is an amazing long-term opportunity to aid you in your goal of becoming a personal financial advisor. Join this team of senior-level customer service professionals as they conduct a diverse range of phone-based customer engagement campaigns. Fully utilize your understanding of general banking, retention skills or ability to provide advice and exceptional service around Super, Insurance or other financial products.
We think that the best part about this role is that you’re actively helping customers understand, define and achieve their long-term financial objectives. You’ll get to make a difference. 
Some other things that we think are great about this opportunity are: Engaged & supportive colleagues and leadership group An organisation with great flexibility and a commitment to work-life balance. Career progression – whether in this team, or into other parts of this large organisation Rewarding role with great benefits, including incentives and discounts 
In the role, you will: Provide genuine one on one service, tailored to individual customer requirements Provide general advice, especially around Super & Insurance Constantly develop your professional and interpersonal skills Maintain current & high-level industry knowledge, for the benefit of your customers
To have your application considered you must have: A complete RG146 (all four modules) Experience working in a contact centre A passion for helping people understand their financial products A confident and engaging personality Very strong written and verbal communication skills
If this sounds like the role for you, apply or get in touch today!
 
Samantha Watson - *****09 + click to reveal
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Home Instead Senior Care Brisbane West is a specialist provider of high quality in-home care services supporting older people to live independently at home. Home Instead CAREGivers help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to met our clients' needs and we are committed to addressing the individual and national challenges of Australia's ageing population.
Reporting to the Team Leader of Client Services this new full time permanent Client Services Coordinator position will perform a variety of duties coordinating and scheduling services for Home Instead clients.
Key duties are:
Assisting clients and their families in scheduling of care services to meet their needs and preferences. Coordination, scheduling and matching of CAREGivers to provide in-home care services for all our clients Monitoring, mediating and logging CAREGiver and client activity; Answering new client service enquiries in a knowledgeable and supportive manner; Answering the oncall telephone on occasional weekends to provide out of  business hours support to our Clients and CAREGivers.
Key requirements are:
Customer service experience preferably in a call centre or where telephone communication was the primary communication with clients and or employees. Preferably have experience in rostering or scheduling of people and/or services including experience in using rostering/scheduling software applications. Strong organisational, time management, and problem solving skills with previous office administration experience and accurate computer skills (MS Office). An outgoing personality with high energy levels, strong communication skills, and personable telephone manner. A demonstrated interest and empathy in the needs of older people. Ability to be oncall at home on occasional weekends
If you are a people person, can demonstrate passion and empathy for helping older people, are experienced in working in a customer service environment, and possess strong communication and administration skills, and are keen to develop your leadership skills, then this position will provide you with a unique rewarding career, working with a small dynamic team of people who are passionate about making a difference to seniors in our local community. 
Please forward your resume and a cover letter addressing the above requirements to *****@homeinstead.com.au + click to reveal. Applications will only be considered if they include a cover letter and resume.
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Based in the new UniSA Online Unit at 60 Light Square, Adelaide 2 x Full-time, twelve (12) month fixed term contracts Salary range: $61,431 - $69,442 per annum
About the Job
As a Student Adviser for our newly created UniSA Online Unit, you will be the primary contact for our online students in the provision of learner support services to assist our student’s achieve their learning outcomes. You will use a range of proactive communication strategies to provide personalised assistance to students around enrolment, general study support, individual learner plans, student wellbeing and learner administration.
If you are people-focused, nurturing and empathetic, and are interested in joining this exciting new initiative, we want to hear from you!
Skills and Experience
Experience in the delivery of a high quality, responsive and proactive customer engagement and long-term service delivery support is essential, as is a high level of empathy and an ability to comfortably engage with a diverse range of peoples and cultures requiring differing levels of study related support. You will have demonstrated experience working in a high volume customer relationship environment, the ability to work effectively in a collaborative team, and proven skills in building productive working relationships.
Most importantly, you will have a courteous phone manner, exceptional communication skills, and an enthusiasm for encouraging individuals to achieve their goals through online learning.
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.
In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.
Benefits on Offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.
We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
For further information visit our recruitment website -  https://www.unisa.edu.au/uo-opportunities/
Lodging your Application
For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Georgie Hart, Recruitment Consultant on *****00 + click to reveal or via email to *****@unisa.edu.au + click to reveal using job reference #1067.
Applications close: 9.00am Monday 5 March 2018
Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.
Previous applicants need not apply.
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Based in the new UniSA Online Unit at 60 Light Square, Adelaide 2 x full time, twelve (12) month fixed term contract Salary range: $61,431 - $69,442 per annum (plus super)
About the Job
Joining the newly created UniSA Online unit as a Degree Adviser, you will be the first point of contact in providing information to prospective students, raising the profile of UniSA Online degrees, and giving an individual and tailored customer service experience. With your extensive knowledge of our new degree offerings, you will respond to queries and convert prospective student enquiries into enrolled UniSA Online students.  You will be responsible for responding to phone, live chat and online web form enquiries as well as conducting outbound calling campaigns. You will also assess applications for eligibility and process the admission of students into their program of study.
If you are people-focused and want to join this exciting new initiative, we want to hear from you!
Skills and Experience
Solid experience in a sales focused, call centre environment, with a focus on achieving targets and delivering a high quality, responsive customer service is essential. You will work well in a collaborative team environment and be skilled in building effective working relationships with a diverse group of stakeholders. You will be adept at counselling students on which degrees are the best match for their career objectives and study preferences.
Most importantly, you will have a professional phone manner, excellent communication skills, and an enthusiasm for this new and flexible working environment.
A University of Enterprise
The University of South Australia (UniSA) is an innovative, outward-looking institution known for its strong and engaged research and its experientially-based teaching and learning that is conducted in close collaboration with business, industry, government and the professions.
In recent years, we have maintained a strong upward trajectory across a number of key indicators and are ranked among the world’s top 50 young institutions. We are committed to international education activities and alumni, graduates who are equipped to meet the demands and expectations of the worldwide workforce, a culturally diverse staff and increasing student mobility.
Benefits on Offer
At UniSA, we seek to enrich people’s lives through the creation and application of knowledge. Our staff love to be a part of an organisational culture that promotes a strong commitment to educating professionals, sharing knowledge, and engaging with our communities.
We offer a competitive remuneration package and we have a family friendly approach to ensure you enjoy a healthy work/life balance.
For further information visit our recruitment website -  https://www.unisa.edu.au/uo-opportunities/
Lodging your Application
For a copy of the position description and to apply, please visit https://workingatunisa.nga.net.au/. Please refer to the online application form which will indicate which selection criteria you need to address. For further information about the position or the recruitment process, please contact Georgie Hart, Recruitment Consultant on *****00 + click to reveal or via email to *****@unisa.edu.au + click to reveal using job reference number #1066.
Applications close: 9.00am Wednesday 7 March 2018
Pursuant to the Children's Protection Act 1993 (SA), this position has been deemed prescribed. It is an inherent condition of appointment that the successful candidate obtains and maintains (at their own expense) a South Australian Department of Communities and Social Inclusion (DCSI) Criminal History Assessment determining them fit to work with children. Further information regarding a DCSI Child-Related Employment screening assessment can be found via the DCSI website.
Previous applicants need not apply.
SK91651A
 
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Suncorp Group is home to some of Australia and New Zealand's biggest and most trusted names in insurance, banking and superannuation, including AAMI, Shannons, GIO, Suncorp Insurance, Bingle & Apia. We have a down-to-earth and open culture, with leaders and mentors who are accessible and willing to help you develop.  Our team of 14,500 people enjoy a wide range of health and wellbeing opportunities and give back to the community through fundraising, volunteer days and community grants.
We are looking for motivated and customer focused professionals to join our property assessing and repair claims team located in the heart of Brisbane. We are looking for people with a real interest in providing superior levels of customer service and driven to achieve targets to join our successful, dynamic team.
The Role:
Taking ownership of claims and managing a portfolio in conjunction with our Internal and External Assessing team. Case management of claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life. Being the primary point of contact for customers who have experienced loss or damage to their property, and pro-actively providing progress updates as to claim progression. Reinforcing the Suncorp Group's commitment to ‘Creating a Better Today’ Meeting Key Results Areas, which are in line with overall business objectives
The Requirements:
A passion for helping our customers and delivering a great customer experience Confident to work in a high work load and pressure environment Able to demonstrate flexibility and adaptability to constant change Superior written & verbal communication skills High attention to detail Self-motivated and enjoy contributing to a team environment
The Benefits:
Fantastic staff benefits including discounted insurances Paid training to set you up for success Flexible working environment Supportive and focused team environment
Hours: This team operates between the hours of 7am-7pm Monday to Friday. This role is based on 37.5 hours a week in our Brisbane Square Office.
If you are an experienced Customer Service Professional interested in joining an ethical and fast paced team environment, please submit your details using the "Apply Now" button or contact our resourcing partner Divya on *****59 + click to reveal.
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The Company
Our client are a reputable provider of insurance & financial services on a global scale. They offer a supportive working environment & a team based culture. With their growth in business, they are seeking a professional Customer Service Specialist to join their service and retentions team to continue their level of service and growth. 
The Role
As a Customer Service Representative, your duties will include but not be limited to:
Handling inbound calls from customers & attending to their queries Utilising your customer service skills to retain business and solve problems Following up with customers in regards to queries or inconsistencies in their policies Communicating clearly with customers & providing great customer service Location: North Sydney - Close to public transport Hours: Monday - Friday, Rotating roster between 8am - 6pm  Salary: $25.26/hour + Superannuation
You
To be successful for this position you will have: 
Previous call center customer service experience  Professional communication skills - both written & verbal A natural ability to problem solve  An eye for accuracy and attention to detail A fun, energetic approach to work - you will be joining a motivated team
How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. Simply click 'Apply Now' to be considered. Alternatively contact Nadine at Kennedy Reid on *****10 + click to reveal for a confidential discussion.
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Be part of Multinational Corporation
Biesse Group is a global leader in the technology, manufacturing machines and components for processing wood, glass, stone, plastic and metal product industry.
Established since 1969, we have grown to become a multinational industrial group with 4 divisions (Biesse, Intermac, Diamut & Mechantronics) with over 8 production sites, with customers in 120 countries with 4,000 employees throughout the world.
Listed on the European Stock Exchange  with over 14 million Euro per annum on R&D and 200+ patents registered you can quickly gather that we are most proud and known for our innovation driving force, our consistent quality and our people.
Here in the Australian/New Zealand subsidiary, we require a Customer Service Specialist/Team Leader  in our Service department.
Reporting to the Service Manager, as a valuable member of the Biesse Group team, your duties will include:
To achieve superior customer satisfaction and ensure the best customer experience when making or taking inbound or outbound calls to Biesse customers. Lead a team  and be part of a team that provide first point of contact to ascertain, record and resolve service enquiries, complaints and determine reason for calling via phone or/and email and escalate the enquiry to relevant technician within a designated time frame. Verify account information and raise/schedule work orders for technicians to perform servicing job requests using internal systems and processes. Customer Service Reporting and Training General Customer Service Administration support , including organising technicians, pro-active customer calls, customer feedback surveys, call monitoring, invoicing etc
We are looking for someone ideally who has worked within a service department; however we are open to similar background experience. Experience is essential.
You must possess the following:
Excellent communication skills Problem solving and decision making ability Experience inbound and outbound customer service Self motivated and willing to learn and develop Ability to build rapport with the customers
In return, we can offer you an attractive remuneration package, strong international parent company, reputable brand and career progression opportunities.
To apply, please follow the prompts to apply or apply directly to *****@biesseaustralia.com.au + click to reveal
For further information please visit our websites:
www.biesse.com.au        - Biesse Australia & New Zealand
www.biessegroup.com – Biesse Group
 
 
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Customer Service Staff Needed
Our Client, a National Management Chain that specialises in car park management is looking to build a team of casual customer service staff to work for an ongoing period.
If you have experience in speaking to customers and are interested in casual work, we would love to hear from you.
In order to be considered for these roles, you will ideally possess:
• A bright, bubbly, friendly nature
• Passion for customer service
• Availability for casual, weekday work – full daytime hours and early evening availability
• Saturday and Sunday work required when needed
• The ability to start immediately
• Available for same day shifts
Please apply via the link below or if you have any questions, please call *****99 + click to reveal and ask for Sonja.
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A supportive team environment offering employee benefits regarding mental health. Rewarding role, start ASAP!
Your new company
This is an immediate requirement for an experienced Call Centre specialist to join a Corporate Services organisation based in Sydney CBD and provide support within their call centre to their client’s employees by arranging appointment etc with councilors and trained professionals.
Your new role
will see you receiving a high volume of inbound calls and arranging and rearranging appointments with health professionals on behalf of the customers. You'll also be carrying out administrative tasks as required. This is a high volume role which requires a great deal of organisation.
What you'll need to succeed
In order to succeed, you'll have at least 6 months of experience in a contact centre environment. You'll have excellent communication skills, both written and verbal and will be able to demonstrate a high level of empathy. You'll be able to work well under pressure and will know how to prioritise work accordingly.
What you'll get in return
Work in the heart of the CBD just a few minutes from public transport. Immediate start available. Join a warm and friendly team. Full training provided. Work on a rotating roster 7am-7pm, Monday-Friday. $45-50k p/a plus super Improve peoples lives on every call

What you need to do now
If this sounds like you and you have the experience required please APPLY NOW or for further information call Nancy on *****52 + click to reveal. Please quote ref 2001783
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Customer Service job opportunity within a team focused and rewarding environment in the Education field.
Your new company
This Australian Owned education provider’s determination and vision makes them a desirable company to join now. Their growth and in demand course offerings has created a new and exciting vacancy in a customer facing role that offers opportunity for career development.
Your new role
Being the first point of contact for potential students you will be an integral member of the team as you are the voice of the brand. You will be required to provide a high-level of customer service, dealing with course enquires, providing general information to future students, managing accounts, enrollments as well as educating students in the benefits of learning through this exciting school in a timely and efficient manner.
What you'll need to succeed
We need someone who is positive, energetic, tech savvy with proficient problem solving skills. You will need to be clam under pressure. You will be required to have customer service experience and contact centre experience is desired. We are seeking a highly motivated individual, therefore, someone who is looking for career progression will be preferred.
What you'll get in return
The education provider’s low staff turnover and strong belief in reward and recognition creates a thriving and buzzing working environment.
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or contact Kelly Daines via *****@hays.com.au + click to reveal
If this job isn’t quite right for you but you are looking for a new position please contact us for a confidential discussion on your career.
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Engage in a fast-paced customer service role within the beauty/cosmetic industry, managing customer queries and orders, as well as handling social media platforms.
Client Details
Our client is an iconic Australian brand, leading the market in cosmetics and beauty. They are currently operating globally within the European market, and aim to continue this expansion while delivering high-quality products and exceptional customer service. Their mission is to consistently push the boundaries of natural cosmetics and provide customers with products that are cruelty free and derived from the best natural ingredients. Due to their growth and international expansion, our client is seeking a Consumer Services Representative to join them.
Description
This is an exciting opportunity to collaborate with a like-minded team of Customer Service professionals who are customer focused and motivated to continually improve and add value. Reporting to the Customer Service Manager your responsibilities will include:
Effectively manage calls /emails /social media inquiries. Identify and assess customers’ needs and concerns, by providing answers and responses to achieve satisfaction within SLA and KPI timeframes Meet team targets and call handling quotas. Handle returns or complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep records of customers interactions, process customers account information and file documents accordingly.
Profile
The successful candidate will be a team player and ready to seamlessly integrate into a vibrant and dynamic culture. You will also have:
Experience working in customer service Excellent communication skills and interpersonal skills Great problem solving ability Strong phone contact handling skills and active listening Extremely well organized and able to prioritise and adapt to different characters
Experience in the beauty industry and with social media platforms is highly valued.
Job Offer
Become an integral part of an iconic Australian brand in the initial stages of global expansion. With onsite training and development on offer, join a motivated, enthusiastic and dedicated team who work towards achieving common goals to drive success. Within a fast-paced office environment located in the CBD, with regular social activities, and gym membership, you can maintain a healthy work/life balance.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Rebecca Crompton on *****13 + click to reveal.
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This company has grown to be successful in multiple locations globally. Their success has been built on their high level of service and product they offer their clients. Due to changes and growth within the team, this organisation is seeking to train and develop the next Officer Manager that will continue to build new business and maintain previous client portfolios.
Your new role In your position as Office Manager you will be responsible for delivering a high standard of customer service. You will be taking on current client portfolios and growing and building a new client base of your own. This role requires you to be part of marketing, networking and contributing the office meetings. You will be:

Maintaining Office KPI standards and motoring your personal growth. Analysing previous performance history and developing marketing plans to develop new business. Maintaining service standards as per the companies policies and procedures. Accurately audit and manage end-of-month reports. Represent the company at Networking events and internal functions on a frequent basis. Working effectively as part of your team and participate and contribute to team meetings.
What you'll need to succeed To be successful in this position you will have a strong drive to achieve KPI's and be highly organised and detail oriented. You will have:
Excellent customer service skills Strong interpersonal and leadership capabilities Impeccable personal presentation Highly developed verbal, telephone & written communication skills  Experience in complaints handling and resolution
In this role you will be offered training and development that will get you knowledgeable in the companies policies, procedures and expectations. You will be well equip with the tools to achieve your KPI's and will work closely with your Director to get you up and running. What you'll get in return In return you will be offered a salary based on your skills and experience. You will be working within a close knit team of like-minded professionals that are supportive and pride themselves on their work ethic and celebrating each-others achievements. This role offers career development and study opportunities to further build your skills in Business.
What you need to do now
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact Irene Pavlovic for a confidential discussion on your career. *****31 + click to reveal or *****@hays.com.au + click to reveal Providing high levels of customer Service to new home owners.
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Do work that matters
Your role exists as Case Manager, Home Claims to support our customers in their time of need. This is a critical role within the contact Centre.
 
See yourself in our team
The General Insurance Home Claims team is accountable for the management of processing claims in a timely and accurate manner. We provide a critical role in helping our customers secure their lives and families. Through times of loss and grief, devastating natural disasters.
 
In any given week you will
Manage the end to end assessment of Home and Contents insurance claims Liaise with customers, suppliers and internal specialists, in order to manage the claims process towards finalisation Receive inbound calls via the Existing Claims line, providing customers with updates on the status of their claim and actioning any queries Allocate work to Preferred Suppliers/Builders Review appropriate documentation, make liability decisions and communicate with customers to give updates Authorise repairs or refer to specialist teams when required
Above all, you will provide exceptional service and ensure a seamless customer experience.
 
Your path looks like
If you live the values and demonstrate the people capabilities we’ll help you find the next step that’s right for you and enable you to be your best to get there.
 
We're interested in hearing from people who:
You have demonstrated experience in a fast-paced customer service environment, and if you've worked in a contact centre or claims environment that would be beneficial. You are also passionate about customer service and are able to offer a high quality client experience.
One of your strengths is your ability to build rapport and empathise with customers. Strong influencing and negotiation skills will also help you succeed. The ability to listen actively and ask the right questions as you support our customers is crucial, and you also have strong attention to detail.
If you have any questions then please contact *****@cba.com.au + click to reveal
If you would like to work in a challenging and rewarding role for a leading brand, then what are you waiting for? Apply now.

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.