When everything’s connected, how we connect is everything … and we’d like to connect with you too! We’re looking for you to help us deliver exceptional customer experiences as a Senior Team Lead with TTEC in Gosford, Australia.
What you’ll be doing:
Drive Sales Results
Partner with Senior Supervisors and Operations Managers to formulate a monthly sales action plan that identifies the areas of opportunity and establishes supporting actions for sales and sales compliance improvement.
Share successful best practices with colleagues across the division
Manage the sales reward and recognition program at the site level, creating a stimulating and motivating environment in support of sales.
Strategize with Site Director, Operations Managers and sales senior supervisors to create and implement effective site level contests
Hold weekly or bi-weekly sales meetings to provide recognition, strategize on sales initiatives and--site-specific-- performance improvement opportunities.
Conduct focus groups as needed in order to determine operational needs that impact sales performance.
Hold monitoring session calibrations and work to identify improvement opportunities in the customer experience and sales process with emphasis on sales compliance.
Make recommendations based on assessment findings targeting improved sales performance.
Review and assess technology and propose changes that would enhance the quality of sales data required for accurately managing sales
Validation of monthly VIC files to ensure accuracy of payouts.
Sales Compliance Focal
Partner with Compliance Operations managers and Sales Manager to create site performance plans to drive compliance results.
Educate and reinforce compliance rules of ethical standards for sales.
Partner with operations and training to achieve highest level of compliant sales
Sales Program and Process Support
Deliver sales project, product, and program communications to the site according to the project requirements.
Manage changes to the sales program at the site using a variety of communications venues, including memos, talking points, desk drops,
posters and meetings.
Effectively manage the sales availability budget by planning sales training and coaching time and monitoring the use of sales availability codes.
Participate in the development of any training related material that deals with or is designed for assigned projects or pilots.
Develop and Deliver Sales Training & Workshops
Create job aids geared towards streamlining sales operational process.
Deliver New Hire sales presentation and Variable Incentive Overview for every new hire class, and provide trainers with the sales metrics and sales expectations.
Assess the performance of our basic sales metrics (Offer Rate, Accept Rate and PPeC) and develop targeted skill workshops geared towards reducing # of outliers
Develop and conduct product clinics and listening labs for associates to improve and/or maintain performance levels in sales and compliance.
Partner with local Training group in all sales training and performance improvement initiatives
As a TTEC Customer Experience Champion, you'll enjoy:
Fun, talented and witty teammates
Knowledgeable, supportive, and present leadership
Career-growth and lots of learning opportunities for aspiring minds
Competitive base salary plus incentives
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, leadership, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our team of sales and service professionals.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired to complete a clean Police Check as part of joining TTEC.