Cruise Reservations Consultant - OTA - Uncapped OTE - Set Shift
Are you passionate about Cruising? Are you looking to work with an enthusiastic, dedicated, fun team focused on delivering second to none service to its clients?
Cruise 1st is a leading cruise retail brand with 20000+ products,180 + staff and offices in UK, Sydney, Gold Coast, the Philippines and Singapore. Cruise 1st has been operating as a combined web and call centre business since 2000. In 2018 Dreamlines acquired Cruise1st.Dreamlines was founded in 2012. It has over 500 employees and is the largest online provider of cruise outside of North America. The product portfolio comprises more than 30,000 as well as the company’s own range of cruise packages including transfers and tours. Dreamlines is represented in 12 countries. With this sort of global presence, we have access to expertise and deals that no one else can offer!
We are looking for a reliable and customer-centric reservations agent who can cover our busiest ( and most profitable) period during the week, Thursday through to Monday, weekdays are 12 to 8pm and Weekends are 9am to 5pm, with Tuesday & Wednesdays your days off!
What are we looking for?
Travel industry experience with a minimum 2 years working in a retail environment
Ability to work fixed shift in our call centre (Shift is Thursday, Friday & Monday, 12noon to 8pm, Sat and Sunday 9am to 5pm ) essential. The 4 weeks full-time paid training is at our North Sydney office, 9am to 5pm. Full time hours = 38 hour week
Ability to be flexible with hours & days to cover leave and peak periods
Excellent phone and written communication skills
Ability to deliver exceptional standards in sales and customer service
Technical and computer literacy
Common sense and meticulous attention to detail
Proficient with booking travel supplier and Air booking systems
Current legal entitlement to work permanently and unrestricted in Australia_we cannot provide sponsorship or part time hours
What we offer
An innovative suite of technology and reservations tools, Sabre GDS and supplier systems
You ONLY do the selling and all admin, final payment and documentation is taken care of by our dedicated team of support professionals.
Ongoing sales and product training, development and support
Commission bonus opportunities and great earning potential
A fun working environment with talented product, marketing and leadership teams
Access to famils, educationals, events and incentives for our top performers
Above market base salary + super, with uncapped commission earning potential
Convenient office located in North Sydney, close to all major transport
How to apply?
Should your application meet the criteria we'd love to hear from you.
Please note only successful candidates with the necessary experience and qualifications and resident status will be considered. Applications close soon.