Who is Who in the Cafe World
In a small cafe things are easy to grasp. There is the owner with maybe one or two staff members. But larger cafes can look like a confusing whirl of activity. At peak times we often have over 10 people working behind the counter at Bake Bar and Sonoma. It can be bewildering to understand who is who, who does what and where you might fit in. So here is a rough overview of the Who is Who in the world of cafes.
Cafe Owner - Calling the shots - Working on site or at head office
Cafe Manager - Running the cafe
Head Barista - Managing the coffee flow
Supervisor Barista - Second in charge of coffee flow
Barista - Making coffees
Assistant Barista - Starting out and learning
Baristas play a central role in cafes and so are usually placed quite high in a cafe's hierarchy. In a restaurant this is different with chefs and cooks assuming that position.
Cook - Managing food preparation
Kitchen hand - Preparing food
Cashier - Handling money
Runner - Serving coffee and food
Dishwasher - Washing dishes and cups
This is a rough overview based on our experiences at Gloria Jeans, Michel's Patisserie, Sonoma and Bake Bar. Of course every cafe is different. Some cafes might have two or three staff members covering one task. In other cafes several roles might be combined in one staff member. The role you start in doesn't matter that much. What matters is the cafe's mind set and openness to train you. An opportunity to learn is more important than your job title.